# Spin — Electric Scooters — user reviews > 623 indexed App Store user reviews of Spin by Pheenix USH LLC, rated 4.70/5 from 488,519 ratings. - Source: https://appshunter.io/ios/app/spin-electric-scooters/id1241808993/reviews - App overview in markdown: https://appshunter.io/ios/app/spin-electric-scooters/id1241808993.md - Rating breakdown: 5★ 423,286 · 4★ 25,537 · 3★ 10,118 · 2★ 4,529 · 1★ 25,049 ## What do users think of Spin? Overall sentiment: negative **Pros** - 🚀 Fast and fun ride - 👍 Great first-time experience - 👍 Convenient for commuting - 👍 Smooth and stable ride **Cons** - 🐛 App is buggy and glitchy - 💰 Overpriced compared to competitors - 🔒 Poor customer service and support - 🚫 Unreliable scooters and frequent issues - 🚫 Confusing pricing and hidden fees - 🚫 Difficult to end rides properly **Commonly reported bugs** - App freezes and crashes during rides - Inability to properly end and lock rides - Scooters randomly shutting off or malfunctioning - Inaccurate scooter locations shown in the app **Most requested features** - Better app stability and reliability - Clearer pricing and fee structure - Improved customer support and communication - More scooter availability and distribution ## Newest reviews (14 of 623) ### 2/5 — Slow Mode makes bike unusable *2026-08-15, version 4.411.0* it's nice when it works, which is rarely. the bike gps system or something is messed up, every time i "enter a slow/no ride zone", which i never actually have, i seemingly never leave it. this makes the bike impossible to drive uphill. i have injured myself while attempting to drag the bikes to somewhere the motor will work to no avail. i have been put in unsafe situations as a result if not being able to ride properly or quickly. i have not been able to complete a ride in weeks. i will definitely stick to competitor brands in the future, at least i can ride those reliably. ### 3/5 — Scammed *2026-08-14, version 4.411.0* I’ve gotten scammed 3 times on this app and it’s not giving me my money back ### 2/5 — Get over *2026-06-23, version 4.403.0* What the HeLL is a compliance fee ### 4/5 — ride zones *2026-06-10, version 4.401.0* it’s simple, fun, and mostly convenient. the whole “no ride zone” really put a damper on things though ### 3/5 — Almost great! *2026-06-06, version 4.400.2* Love the app! Love the prices but the gps and ai detection is still a work in progress. Was unable to locate the position and said I was in a no parking zone. Other than that B+ ### 1/5 — App crashes instantly. *2026-06-03, version 4.400.1* Downloaded to catch a ride and the app crashes instantly ### 2/5 — Glitches *2026-06-02, version 4.400.1* The app won’t stay open please work on glitches ### 1/5 — Crashes on open *2026-06-02, version 4.400.1* Can’t use the app ### 2/5 — App keeps crashing! *2026-06-02, version 4.400.1* App keeps crashing! ### 1/5 — Unusable *2026-06-02, version 4.400.1* I’m updated to the latest iOS 26.5. The app crashes less than 5 seconds after opening it. I’ve tried uninstalling and reinstalling, no luck ### 1/5 — App crashing *2026-06-01, version 4.400.0* The app crashes after less than 3 seconds every time. I have an iphone 17. This app in not usable. Ive already tried deleting and reinstalling ### 1/5 — charging me for a subscription i never agreed to *2026-05-28, version 4.398.0* used this app for a very short time. i paid for my rides but these people charged me for months regardless of use. ### 1/5 — Buggy, Ripoff *2026-05-23, version 4.398.0* Lots of issues with the app, you end up paying for it, zero ways to actually contact anybody. It will cost more than an Uber and you have to pedal it. ### 3/5 — App sucks *2026-05-13, version 4.397.2* Title says it all! ## Most critical reviews (10 lowest-rated) ### 1/5 — just terrible in general *2026-08-15, version 4.411.0* All bikes broken app is incorrect ### 1/5 — Worst experience with Spin *2026-08-15, version 4.411.0* Almost every bike I tried was broken, and the overcharging is ridiculous. Constant issues, unreliable bikes, and charges that don’t seem justified. Would definitely not recommend. ### 1/5 — Parking ai *2026-07-18, version 4.407.0* They’re out of the minds with a parking ai. Garbage service ### 1/5 — Wouldn’t unlock. Didn’t move a foot. Got billed. *2026-07-11, version 4.405.0* Wouldn’t unlock. Didn’t move a foot. Got billed. ### 1/5 — GIVE ME MY MONEY BACK *2026-07-07, version 4.403.0* After I deleted the app cause the refund wasn’t working even after I ended my ride. It still didn’t want to work. ### 1/5 — ai problems *2026-07-05, version 4.403.0* the bikes are great but i got charged so much bc the ai thought i wasnt in the right place even though i was. i had 2 bikes, one of them stopped perfectly fine and the other one wouldn’t stop charging me. It said i wasnt in the right place and when i tried to move it it was locked and i deleted the app to stop charging me. great way to ruin the night and lose $15. ### 1/5 — Too expensive *2026-06-29, version 4.403.0* Overcharges you and scams you do not buy ### 1/5 — Money hungry, Low Quality *2026-06-26, version 4.403.0* they cut whatever you’re riding off while you’re riding which is dangerous, for being a dollar short when you spend money with them damn near everyday. The bs equipment is never charged like the app shows. Bird/ Spin step it tf up you greedy mfs make too much money to be such a half assed company! 🤦🏾‍♂️🤦🏾‍♂️😤😡I’m not sure whose worse, lyft or uber or spin ! ### 1/5 — Scam !! *2026-06-21, version 4.402.0* The app charged me twice for one ride and there is no possible to get my money back ### 1/5 — Not accurate pricing *2026-06-06, version 4.400.2* Cost is not upfront. It just charge 25 for my first ride ## Most praised reviews (10 highest-rated) ### 5/5 — Cool vibes😎🌇 *2026-08-16, version 4.411.0* They’re great for quick transportation, safety and overall just fun. ### 5/5 — Love you *2026-08-08, version 4.409.0* Love you ### 5/5 — Awesomeness *2026-07-17, version 4.406.0* Awesomeness ### 5/5 — Fast sign up *2026-07-12, version 4.405.0* Fast sign up thnx ### 5/5 — $$$ *2026-07-01, version 4.403.0* Could be cheaper. ### 5/5 — 🐇 *2026-06-12, version 4.401.1* Really helping get around since I can barely walk . Thanks ### 5/5 — The ride *2026-04-25, version 4.396.1* It’s great and fun ### 5/5 — Fun but price adds up quick *2026-04-21, version 4.395.0* 2.8 miles / 40 minutes / $32…. Worth it? kinda, but not really, $20 seems more fair…. Super fun, exhilarating, a little dangerous, potential for injury is definitely there…. Will think twice before riding again for to price… ### 5/5 — Funtastic *2026-04-18, version 4.394.0* Pricey but fun ### 5/5 — SPIN LOVER *2026-04-10, version 4.392.0* The new spin rides are just right for Baltimore I been a faithful rider for a while --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*