# Spin Palace Casino by Betway — user reviews > 204 indexed App Store user reviews of Spin Palace Casino by Betway by Digital Gaming Corporation USA, rated 4.67/5 from 5,036 ratings. - Source: https://appshunter.io/ios/app/spin-palace-casino-by-betway/id1641081910/reviews - App overview in markdown: https://appshunter.io/ios/app/spin-palace-casino-by-betway/id1641081910.md - Rating breakdown: 5★ 4,271 · 4★ 350 · 3★ 151 · 2★ 29 · 1★ 235 ## What do users think of Spin Palace Casino by Betway? Overall sentiment: negative **Pros** - 🚀 Fast payouts - 👍 Good user experience - 🚀 Smooth gameplay - 🚀 Intuitive app interface **Cons** - 🕰️ Slow withdrawal process - 🤖 Unreliable customer support - 💰 Difficult to withdraw winnings - 🔒 Questionable security practices - 🚫 Misleading promotions - 🐛 Glitchy app performance **Commonly reported bugs** - App crashes during gameplay - Incorrect bet settlement - Withdrawal requests not processed **Most requested features** - Faster withdrawal options - Improved customer support channels - Transparent withdrawal policies - Enhanced security measures ## Newest reviews (12 of 204) ### 1/5 — Worst Casion App Ever. *2025-06-19, version 14.0.5* Sign up , only 5 mins later can't log in . Reach out to support they tell me I don't have account. Try signing up sorry you have account already back to support only to be told o don't have account. Thank god I never made a despot or played at this site. Can only imagine the headaches at this place. ### 1/5 — Don't bother. They will limit you quickly *2025-06-14, version 14.0.5* Played player props for a few weeks, didn't make any money, and I can no longer get a cent of action. Update: They provided a canned response and did not directly answer to the concerns. This is not specific to me. Don't bother ### 1/5 — Won’t let me Withdrawal *2025-06-08, version 14.0.5* Had this app for months now. Did nothing but deposit, deposit, deposit. Never won. Finally won a measly $78 and when I go to withdrawal they need more verifications. They didn’t need any verification when they were taking my money. Sent all verification and they just told me it needs further escalated verification. I will prob never see that $78. Don’t use this app draftkings, golden nugget, FanDuel, fanatics, bet mgm and borgata are all so much better ### 1/5 — Stay away *2025-06-05, version 14.0.5* If you like your money stay away from both Spin Palace & Jackpot City. The payouts are horrible and forget about hitting a bonus they almost never happen!!!! ### 1/5 — Literally never win *2025-05-25, version 14.0.5* I swear this app is a scam. I never win ANYTHING. ### 1/5 — Don’t waste your money *2025-05-24, version 14.0.5* This app is garbage. Payouts are few and far between. ### 1/5 — Terrible *2025-05-24, version 14.0.5* I’m in the same boat with the other people who deposited money and never saw anything. I deposited money, went to pay, played through the whole amount and did not win anything even ONE time. Let alone, their bonus spin game is a joke! I have yet to win even 30 cents on it! ### 1/5 — Scam *2025-05-18, version 14.0.5* Scam ### 1/5 — Actually rigged rtp rates *2025-05-16, version 14.0.5* Rigged RTP rates. 100% rigged and will be reporting this app. Did thousands of spins on cash eruption (yes, thousands) as a test and NEVER ONCE hit the 6 orbs for the bonus. Actually blatantly rigged. The slot literally is not working as intended ### 2/5 — Not the best *2025-05-14, version 14.0.4* In the beginning you win alot with the bonus money they give you. But after you make a deposit you don't win at all. Do not recommend. ### 1/5 — No bonuses *2025-05-11, version 14.0.4* I watched my friend play over 700$ and not 1 real bonus the couple she got gave her nothing Im over 80$ in and i think maybe i should just stick to jackpot city , hollywood & hoarshoe ### 1/5 — Withdraw too slow *2025-05-09, version 14.0.4* Withdraw too slow compare to other apps ## Most critical reviews (10 lowest-rated) ### 1/5 — Stay away from *2025-09-25, version 14.0.5* Odds are fixed. If you are looking to lose money, this is the best place for it. No big wins and plan on losing a ton of money when you play Megaways games. Stay away or play at a different casino. This casino is a rip off place ### 1/5 — Never let me cash out either *2025-08-28, version 14.0.5* Made it impossible ### 1/5 — Rigged *2025-08-18, version 14.0.5* I’ve been playing spin Palace and I’ve been playing a genie game for literally for a while.I’ve spent more than $300-$400 on this game. I’ve hit a bonus three times and I’ve won out of all three bonuses $20 $20 that’s with the multiplier at times 13. So I’m pretty sure that the games are rigged because I also went to another game. Hit a bonus and never hit anything else. Do better. ### 1/5 — Awful, Rigged to the hilt! *2025-08-17, version 14.0.5* Horribly rigged every time I play. Straight loses. 1 more time, and I’ll be closing my account!!! ### 1/5 — Genuinely all around terrible🤷🏻‍♂️ *2025-08-13, version 14.0.5* Like the tile says, it’s overall just bad. Lazy app design, constantly lags and crashes, makes up its own mind in what your balance actually is, and when I say it ate through $50 like a paper shredder and when I tell you, no joke, I did not even win a cent back it almost didn’t feel real…🤣🤣🤣 ### 1/5 — Worst withdrawal process *2025-08-07, version 14.0.5* 3 days to get your winnings is CRAZY. The absolute worst casino there is. Stay away. Don’t waste your money. ### 1/5 — Cheater *2025-08-03, version 14.0.5* I won $1000 without inform me closed my account ### 1/5 — Freaking scam! Go elsewhere, you can do better!! *2025-07-22, version 14.0.5* So I initially deposited via Skrill (which is an accepted method of payment). I hit a run and won a substantial amount. I knew when to hold them, and when to fold them so I cashed out a substantial amount to Skrill. It was requested that I provide them my documentation, utility bills, first born, literally EVERYTHING. I did what was requested of me and had my withdraw approved. Anyway, when I realized Skrill could charge a service fee I was thought utilizing this service may not be best. So I reversed my withdrawal, utilized MY PayPal, made a deposit, lost a little and initiated a withdraw. I’ve waited beyond the 72 hour wait time so I reached out to customer service for clarification on my wait time. Apparently since I used Skrill (mind you is an approved deposit method and was already initially approved for my first withdraw) it is considered a “3rd party payment” option. I now have to provide everything all over again, ID, utility bills, second born child since I’ve already given up my first. Meh, easy enough but they’re now requesting A HAND WRITTEN LETTER FROM SKRILL??? Walk far far far away. They’ll take your money but they’ll give you nothing but headaches when you win. I’m advising you to try ANY OTHER APPLICATION. ### 1/5 — Horrible *2025-07-10, version 14.0.5* No good very bad ### 1/5 — Payout is the worst *2025-07-09, version 14.0.5* This game is not like other casino games like FanDuel or DraftKings they pay out within minutes this game takes up to almost two 1/2 days I hate it. I wish they would get better with that. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun and good selection *2025-09-01, version 14.0.5* There are a lot of fun games to choose from and quick withdrawals. Oh and good bonuses too! ### 5/5 — Awesome *2025-07-29, version 14.0.5* Awesome ### 5/5 — Great casino app *2025-07-05, version 14.0.5* Fair casino fare these days ### 5/5 — Highly recommend *2025-06-19, version 14.0.5* Love playing on spin palace! ### 5/5 — Great games but difficult to withdraw. *2025-06-15, version 14.0.5* See above. ### 5/5 — NJ gambling Johnny Cupo *2025-06-07, version 14.0.5* The app is up-to-date. Service is great and if you play long enough, you could win and if you play long enough, the house win. ### 5/5 — Great *2025-05-21, version 14.0.5* Love the new app always hitting! ### 5/5 — Bonuses *2025-05-20, version 14.0.5* Love bonuses ### 5/5 — Awesome *2025-04-08, version 14.0.4* Only Ben needs to give a little more money. I spent $100 and gave me $.50. I’m gonna have fun with that but other than that it’s great. ### 5/5 — Michael Kusky *2025-04-06, version 14.0.4* Beautiful place!!! Top of line equipment and customer service. All the latest slots your looking for, that you know (the other casinos) don’t carry. Nice casino, nice job operating folks👊🫵👍👍🇺🇸🫶 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*