# SpinTel

> Australian telco app for managing mobile and broadband services and usage. (iPhone/iPad app by SpinTel Pty Ltd.)

- Source: https://appshunter.io/ios/app/spintel/id1525511951 (this page in markdown: same URL + `.md`)
- Developer: [SpinTel Pty Ltd](https://appshunter.io/developer/1525511953)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 17 MB
- Languages: Arabic, English
- Released: 2021-07-29
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/spintel/id1525511951/reviews.md

## What is SpinTel?

SpinTel was established in 1996 and is proud to be one of Australia's leading telcos. 
In our app, you can:
-Monitor your current service usage
-Receive important alerts about your account or services
-Quickly access the full features of My Account
- Chat online with our support team
In My Account, you can:
-Manage your account and services
- Buy data-blocks
-Change your plan
- Move your broadband service to another address

## Key features

- Monitor service usage
- Receive account alerts
- Access My Account features
- Chat with support
- Buy data-blocks
- Change mobile plan
- Move broadband service

## Recent user reviews (10 of 35)

All indexed reviews: https://appshunter.io/ios/app/spintel/id1525511951/reviews.md

### 2/5 — Very few functions

*2026-04-17, version 1.0.3*

Very slow for an app that does virtually nothing. It does at least work. 

I think it’s a bit weird that 2FA is required to log in like on the website, and it’s a concern that Spintel says “no data is collected” when clearly does is collected and transmitted for the operation of the app.

### 3/5 — Crash Crash Crash

*2026-03-30, version 1.0.3*

I've rebooted my phone (17 Pro Max), deleted and reinstalled the app (iOS 26.3.1 (23D8133)). Can't get the app to open. It allows me to login, the thing spins around for a couple of seconds, then the app shuts down 🤷‍♂️ Not very helpful.

### 1/5 — Basic

*2026-02-06, version 1.0.3*

This app doesn’t connect with you account. You have to sign on at Spintel’s portal to do that. Basically a useless app.

### 1/5 — App is broken

*2026-01-13, version 1.0.3*

Does almost nothing. I don’t think anyone at spintel has even looked at the app. You have to do everything on their website. Not only that but the link your account is broken. It takes you to a my.spintel link that doesn’t seem to exist any more so I then have to manually find spintel website, then find customer, then find my account etc. it’s a shames because their product & pricing is good but just their app & website has no effort put into it at all.  I feel they are loosing customers because of it.

### 1/5 — Unusuble app

*2026-01-13, version 1.0.3*

Completely unusable app. There is no working way to contact support — no chatbot, no complaints, no human assistance. The support section loads a blank or non-functional page.

Releasing an app for a telecom company without basic support functionality is unacceptable. This app serves no purpose.

### 1/5 — Don’t waste your time

*2026-01-07, version 1.0.3*

Can’t believe a telco in 2026 would have an app as poor as this.  Shocking customer service.

### 1/5 — Worst ever app and customer service

*2025-08-16, version 1.0.3*

Frequent drop out.
Pay for gold get peanuts.
App never have support for help. Even app most of time run with error.
Heard good thing about Australian customer service end up getting no where I. Earth.Liar on promise to get what you pay.

### 1/5 — Zero customer service and extreme difficulty to cancel service

*2025-07-31, version 1.0.3*

After being with SpinTel for two months I attempted to cancel my service (due to frequent drop outs and below expected DL speeds).

The only way to do so was to contact customer service, which is impossible to do:
- On hold for 2+ hours then no call back after selecting so
- No reply from their online chat after 3+ days and numerous attempts
- No reply from their WhatsApp and Messenger chat feature after 3+ days and numerous attempts

Inability to cancel lead to continuation of charges until I finally could get it resolved (Following arbitrary complaints process).

### 1/5 — Basic

*2025-06-12, version 1.0.3*

The app just show your usage , that’s it nothing else. Spintel service is horrible, tried to reach them in live chat, whatsup, called them , no responses, been waiting on line 2 hours, for resolve issues with slow and dropping internet. Nothing heard back from them. Just canceled service.

### 1/5 — Can’t even open my account

*2025-05-26, version 1.0.3*

Maybe waiting for one minute is not enough?

## Frequently asked questions about SpinTel

### What can I do with the SpinTel app?

The app allows you to monitor your current service usage, receive important alerts about your account, and access the full features of 'My Account'. Within 'My Account', you can manage your services, buy data-blocks, change your plan, and move your broadband service.

### How do I get help if I have an issue?

You can chat online directly with the SpinTel support team through the app. This provides a quick and convenient way to resolve any queries or issues you may have with your account or services.

### Is the SpinTel app free to use?

Yes, the SpinTel app is free to download and use. There are no upfront costs or subscription fees associated with accessing its features for managing your services.

### What services can I manage through the app?

You can manage your mobile and broadband services through the app. This includes monitoring usage, changing your mobile plan, purchasing additional data, and arranging to move your broadband service to a new address.

## Version history (last 4 releases)

### 1.0.3 — 2023-09-28

bug fixes

### 1.0.2 — 2023-01-12

Performance Improved

### 1.0.1 — 2022-03-22

Minor Bug Fixes

### 1.0 — 2021-07-30

No release notes.

## Apps similar to SpinTel

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Quality Welding Time Tracker](https://appshunter.io/ios/app/quality-welding-time-tracker/id1433956880) | 1.0 (1) | Free | Utilities |
| [myTbaytel](https://appshunter.io/ios/app/mytbaytel/id1462345514) | 4.3 (23) | Free | Utilities |
| [Ziply Fiber](https://appshunter.io/ios/app/ziply-fiber/id6451298186) | 1.6 (136) | Free | Utilities |
| [MyMelita](https://appshunter.io/ios/app/mymelita/id944234886) | — | Free | Utilities |
| [myTango Energy](https://appshunter.io/ios/app/mytango-energy/id1658499113) | 5.0 (2) | Free | Utilities |
| [My Vodafone Australia](https://appshunter.io/ios/app/my-vodafone-australia/id473879501) | 2.0 (4) | Free | Utilities |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*