# Splash Online - سبلاش اون لاين — user reviews > 173 indexed App Store user reviews of Splash Online by Landmark Group, rated 4.50/5 from 4,554 ratings. - Source: https://appshunter.io/ios/app/splash-online/id1157403562/reviews - App overview in markdown: https://appshunter.io/ios/app/splash-online/id1157403562.md - Rating breakdown: 5★ 3,662 · 4★ 341 · 3★ 174 · 2★ 91 · 1★ 286 ## What do users think of Splash Online? Overall sentiment: negative **Pros** - 👍 Useful app - 🙂 Reliable service - 💕 Great shopping experience **Cons** - 🐛 Frequent crashes - ⏱️ Slow performance - 🤬 Poor customer service - 💳 Payment issues - 🚫 Unavailable in certain regions **Commonly reported bugs** - Login screen freezes - Checkout process issues - Inconsistent product pricing **Most requested features** - Improve app stability - Enhance performance - Provide better customer support - Expand regional availability ## Newest reviews (10 of 173) ### 1/5 — Bad customer service agent *2025-04-12, version 10.28.2* Lacks of professionalism. No proper training towards resolving problems. No customer satisfaction. ### 1/5 — Bad courier service *2025-03-24, version 10.27.2* I recently ordered three jeans in the same size. Two fit perfectly, but one was significantly smaller and too tight, despite all three having the same size number. I immediately initiated a return for the ill-fitting pair. Unfortunately, the courier service for returns has been extremely poor. They have consistently failed to contact me, ignoring both calls and messages. I am now facing a time crunch, as I am leaving for India this Thursday. This lack of communication and unreliable service is unacceptable. If I don't receive my refund and have the jeans collected before my departure, I will be uninstalling this app. The inconsistency in sizing and the frustratingly bad courier experience have completely ruined my shopping experience." ### 1/5 — Worse app ever *2025-01-01, version 10.23.2* Both app and site are useless and not working ### 1/5 — Gift card *2024-12-30, version 10.23.2* Bad company, there is no respect for their customers! I bought a gift card then they cancelled it!! ### 1/5 — طلبت وتم الغاء الطلب *2024-12-30, version 10.23.2* طلبت وبعد الطلب تم الغاء الطلب بدون سبب واضح ### 1/5 — Worst experience ever *2024-12-04, version 10.18.2* I buyed shoes from splash they promised they will deliver my order in 2 days and now 4 days ago .I contact there team to ask about my order they not giving me a proper answer .and they also dont know when they will deliver i have to travel . I said to there team to cancel my order they said if a courior guy call you . To do not pick up the order . Seriously guys ### 5/5 — حاجة قمة الشياكة والجمال أنا مقيم في السعودية صيفي شتوي منهم وحتي الاولا والهدايا *2024-10-27, version 10.18.2* حاجة روعة من خامة ومقاسات ### 5/5 — Purchase *2024-10-26, version 10.18.2* Very nice ### 1/5 — It's very bad online platform *2024-10-07, version 10.17.2* Don't shopping online they never diver on time even you can't call and message to ask for assistance because number not working it's very bad service after you paid online it's not showing what date will deliver and pick time ### 5/5 — Sajeev *2024-09-13, version 10.15.2* Easy to choose and mentioned size of the material are accurate. ## Most critical reviews (10 lowest-rated) ### 1/5 — Data Privacy Concern *2025-12-18* “I was surprised to see Centrepoint and Splash staff writing down Emirates ID numbers in their record books when customers come to collect online orders. While I understand the need to verify identity, recording such sensitive information feels unnecessary and raises privacy concerns. Lifestyle brands should limit themselves to checking the ID for verification rather than storing personal data, especially when it’s not legally required. I hope they reconsider this practice to better respect customer privacy.” ### 1/5 — Slow and sluggish *2025-11-10* This app needs a lot of improvement. It’s always slow and sluggish, and I can’t check anything in one go — this happens all the time. ### 1/5 — Very pathetic return experience *2025-10-23, version 10.38.2* I returned the 6 products one month ago but received return for only 4 products. When I called customer care, they informed me that 2 items have not been received by the warehouse. Now it has been one month following up and still the status is same. Whenever I called customer care customer care, they give me standard reply that they can only raise a complaint. I will never order anything from splash in future. ### 1/5 — New user discount not applying *2025-10-21, version 10.38.2* As per ad i installed the app even thought its my first order, discount code is not applying, raised the issue to Customer service no reply. ### 1/5 — Slowness lagging and unable to add items in the cart *2025-10-11, version 10.37.2* App is so slow it’s been weeks I’ve been trying to buy stuff online but unable to. I deleted the app and reinstalled it many times still same issue. It hangs and lags and doesn’t allow me to add items to cart. ### 1/5 — الرياض *2025-08-21, version 10.35.2* خدمة الإرجاع اونلاين سيئة جدا وتواصلت وعملت اكتر من شكوى لم يتواصل احد ليه الخدمة موجودة إذا هتكون بالطريقة دي ١٢ يوم لم يتواصل احد والمنتج استلمته تالف مقطوع وكأنه لا يتم التأكد من صلاحية المنتج قبل عرضه للبيع ### 1/5 — Don’t wait on refunds! *2025-06-24, version 10.33.2* I have been waiting for a refund since one months and all the customer care, if I chat or call they all have automated replies. Though I have come to peace with the fact that I have lost my money. I would suggest better apps with better service for online shopping ### 1/5 — التوصيل *2025-06-03, version 10.31.2* مره يتاخر التوصيل و كلمت خدمة العملاء مافي اي ارد و طيارتي اليوم و ما استلمت الاوردر للحين و المفروض كانت توصل الاحد بس مافي اي اهتمام ### 1/5 — التطبيق بطئ جدا *2025-05-09, version 10.28.2* صراحه استغرب التطبيق جدا بطئ لي فتره طويله احاول اتسوق منه ولازال المشكله لم تحل شركة بحجم سبلاش وعندها تطبيق سئ المفروض تهتموا بتحسين تجربة التسوق اونلاين ويكون فيه دعم وحل لمشاكل التطبيق ### 1/5 — NOT RECEIVED DELIVERY *2025-05-08, version 10.28.2* Today my order is supposed to be delivered. I received notification that my order has been delivered and in the app its showing its delivered. I am at home waiting and no one came and no one contacted me for delivery so how can you say its delivered. I tried to reach the contact centre but failed. This is cheating, i need my order to be delivered to the address that i mentioned. I double check the location and i wrote it correctly. I tried to chat and request a call from the customer support but no one called me. I need this matter to be resolved urgently. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent App *2025-11-01, version 10.38.2* Best app to do shopping in Dubai 🌟🌟🌟🌟🌟 ### 5/5 — Worth the price *2025-10-21, version 10.38.2* Good quality products ### 5/5 — جده *2025-10-21, version 10.38.2* تستاهلون اكثر من خمس نجوم ### 5/5 — رائع *2025-10-16, version 10.37.2* رائع ### 5/5 — Amazing *2025-06-10, version 10.32.2* I’ve been enjoying shopping here online..mostly of my shirts are from them..good offers and sizes are available…impressive!! ### 5/5 — Trust *2025-06-04, version 10.31.2* Trust me ### 5/5 — The Best *2025-01-12, version 10.25.2* I Always love the collection from Splash the quality is the best and the price is reasonable, Thank You Splash ### 5/5 — Quick delivery *2025-01-02, version 10.23.2* I’m satisfied with the time frame of the delivery and the products is of good quality. ### 5/5 — Love able *2024-12-29, version 10.23.2* Love you ### 5/5 — جدة *2024-12-04, version 10.18.2* ‏متجر ممتاز جدا وفي جميع أنواع الأحذية والملابس --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*