# SportsClubs — NYSC,BSC,PSC,WSC — user reviews > 50 indexed App Store user reviews of SportsClubs by TOWN SPORTS INTERNATIONAL HOLDINGS INC, rated 1.81/5 from 571 ratings. - Source: https://appshunter.io/ios/app/sportsclubs-nyscbscpscwsc/id1120257245/reviews - App overview in markdown: https://appshunter.io/ios/app/sportsclubs-nyscbscpscwsc/id1120257245.md - Rating breakdown: 5★ 57 · 4★ 24 · 3★ 33 · 2★ 99 · 1★ 355 ## What do users think of SportsClubs? Overall sentiment: negative **Pros** - 💻 Useful app - 🔢 Convenient digital membership card - 🗓️ Helpful for booking classes **Cons** - 🔒 Privacy concerns with sharing passwords - 🕰️ Unclear class times and durations - 🤖 Unreliable functionality and frequent crashes - 🧭 Difficult to navigate and use - 🗓️ Lack of calendar integration - 🔍 Poor search and filtering options - 🔌 Compatibility issues with newer devices **Commonly reported bugs** - Workout tracking not working - Inconsistent class booking experience - Inability to change preferred locations - Crashing when trying to update profile **Most requested features** - Add date information to gym alerts - Integrate class reservations with calendar - Allow more than 5 preferred clubs - Add ability to favorite instructors - Provide class descriptions - Improve navigation between app sections - Add Apple Watch support for check-in ## Newest reviews (13 of 50) ### 2/5 — It’s alright *2022-08-21, version 3.4* Obligated to use app in order to check in. However the summer program points don’t add up unless you schedule a class. Apparently they don’t count towards the “workout” time you spend at the gym. -I’ve gone 3x this week and no points accumulated for me because they were not on reserved classes. Also, what’s the point of privacy if you’re going to send me my visible password in an email. Notify me that password has been updated or changed, and ask if I did it or not…but to actually add the password?! Wow not careful about a member’s privacy at all. ### 2/5 — Update broke the app again *2020-02-19, version 2.7* One of the best features of the app, at least before the update, was the fact that when you used the app to reserve a class it was automatically added to your calendar. Doesn't work now even though the app has permission to access my calendar. Please fix the bug you introduced. You did fix the GUI took you long enough. ### 2/5 — iphone 11 bugs? *2019-12-26, version 2.6* It doesn’t seem to work well with newer model phones because the app exists beyond the screen of the phone instead of auto adjusting graphics to fit the phone space. Also some of the buttons don’t respond when clicked forcing me to swipe out of the app and clear it out of my dock in order to get onto the main page, which is pretty annoying to have to do each time. ### 2/5 — Poor layout, notifications, and unreliable functions *2019-12-18, version 2.6* Notifications can’t be read entirely with the iPhone 11 and a couple earlier iPhones. The notification is so high on the screen, and can’t be moved, that the message is cut off by the camera. The functions at the bottom of the screen are superimposed over other functions so you can’t be sure of what you are hitting. I get error messages saying I can’t book a class. So I will pick another class instead. And sometimes there is another error with the next class. Hours later, the app says I am booked for both classes. And I get an error trying to cancel it. ### 2/5 — Needs Attention *2019-11-18, version 2.6* Considering the cost of the gym memberships and the quality of the gym itself, you need to put more effort in the app. Since iOS is updating frequently, you need a team to keep up! I have iPhone 11 Pro Max and the interface on the app is awful. I can’t use the options at the bottom of the screen and when I go to use one it takes me to the wrong option. So every time I’m able to get into an option, I have to shut the app down and reopen so I can do the next step. Please update as the only thing I can use is the barcode for entrance. ### 2/5 — It’s alright *2019-08-28, version 2.6* The primary reason I use the app is to book future spots in classes and to check in. I assume this is what the majority of people use the app for since it’s the only action you can do on the app. What would be SUPER helpful is if y’all connected the calendar on my phone to the app itself. I would gladly give you permission to my iPhone calendar if the classes I book in advance and the gym where the class is scheduled for (since I go to several BSC locations) could be auto-imported to my iPhone calendar, because I use THAT to schedule my life. I’m currently manually updating my personal iPhone calendar with classes I book but it leaves space for me to get something wrong- like the location - and then I end up at the wrong gym! ### 2/5 — App crashes when trying to change club *2019-07-19, version 2.6* Over the last few months, the app has crashed every time I try to change the clubs for the classes I see. Even after an update, I still have this problem. I now have to sign up for classes on my computer which is irritating. ### 1/5 — Cannot log in *2019-06-29, version 2.4* I am envious of people who hate this app because they cannot do several things with it. I cannot even log into this app. When I put my key tag number and any wrong email, it says email Mismatch (meaning it knows that the keytag does not go with that email). When I put my tag number and the correct email, it says sorry, user not found. What???? ### 1/5 — Useful in theory... *2019-03-03, version 2.4* The App is super slow and often doesn’t sync classes so that you can’t see them at all. Changing the preferred club / filtering to see other classes at other locations doesn't work either (the app just crashes). So I’m just using the app to check in at the club. Every now and then I try the other options and search for a class in hope that it has improved but no luck so far... Hope you’ll improve! ### 2/5 — New updates required *2019-03-03, version 2.4* At 7:40am on March 3, 2019 I clicked on NYSC app, I receive a pop up regarding a new update. Okay awesome finally my messages are reaching the developers. The update mentioned “ there is a new version” I have 2 options click either update or later. As I chose update then it took me back to the NYSC app listing in App Store. Now that’s a glitch. So I decided to delete the app and redownload. Problem still occurred. So I then chose to click later, then it brought me to login option. Now the update is now working properly on my iPhone XS. Took 2 months to perform the adjustments. Thank you but please respond to customers who are providing feedback. It’s time for TownSports to raise the bar. ### 2/5 — Change Location Bug *2019-02-28, version 2.3* Great show of classes, and it is easy to reserve or cancel a class. The app often crashes however, where if I try and change my search location, it crashes every time. I haven’t been able to update my search location since the app was downloaded because of this. This is why I’ve rated the app 2 stars. It would also be a nice feature to keep a log of your classes/gym days to track your workouts better. ### 1/5 — Does not work. *2019-02-11, version 2.3* It does a great job showing the barcode for check-ins, but tapping any of the bottom features simply does not work. I can’t change my profile or look at “upcoming”. If it weren’t for the giant “find a class” button, this app would be useless. But want to go back to the check in page after? Too bad, you have to end task the app and reopen it fresh. Please fix the buttons on the bottom so we can actually use the bottom buttons. Thanks. ### 1/5 — Doesn’t work with iPhone 10 *2019-01-30, version 2.3* The app doesn’t work well with iPhone 10. Doesn’t allow you to log out of the session after you reserve classes. For some reason the touch screen seems to be a problem with this app and iPhone 10. I’ve talked to other users and they say the same. You keep hitting profile and nothing happens so app stays open on your phone. It’s annoying. I had no problem with the app with previous iPhones; most recently the 7 Plus. ## Most critical reviews (10 lowest-rated) ### 1/5 — NYSC=FRAUDS=SCAMMERS=CRIMINALS *2021-09-03, version 3.1* NYSC tricks you when you cancel your membership. One staff will tell you that your cancellation is done. Then, next month you will find that you have been charged again. When you call back, someone will tell you that your membership isn’t canceled and ask you about the person you spoke to before as they know you won’t remember. Then, they will cancel it after charging you a month extra and send you that email confirmation as you would insist after being defrauded the first time. Be very careful with those disgusting thieves. ### 1/5 — NO CANCELLATION OPTIONS *2020-09-12, version 2.9* The app needs to have a feature that allows for cancellation of membership (and the chain should allow this in their service policies). It should have notifications about gym closures and other news too. The lack speaks volumes about a business that had the nerve to charge members on April 1, 2020 after being shut down by the state of NY on March 15. ### 1/5 — Disappointed ☹️ *2020-03-01, version 2.7* I have never been so disappointed as now. This application does not work! does not show the exact time of the class, which is extremely inconvenient for me. The application shows the class, its location and time, for example, 12-7pm, and what does this mean the class lasts 7 hours? if I do the registration, then application chooses the time itself (it’s supposed to be chose by me!) . I deleted and downloaded this program 3-4 times, and it still doesn’t work. The managers who work there also know nothing and could not help. Is it really impossible to fix all the flaws and make this program convenient for people? NYSC is an expensive club, and millions of people use this program. Please make improvements for members of this club. ### 1/5 — Worst App I’ve Ever Used *2019-12-28, version 2.6* This app...I can’t. If you go to the class list the class titles hide the app navigation so if you try to go anywhere else in the app you can’t without closing it and reopening it. It is literally the worst application I have ever used. BSC needs to spend some money to hire someone who actually knows what they are doing. I’m a brand new member and this is my first experience with BSC...if the gym itself is as bad as the app I will probably cancel. ### 1/5 — Not user friendly at all! *2019-11-05, version 2.6* Whew, what a crappy, useless app! Great, I can see class times and location. It’s 2019, there’s no reason why users shouldn’t be able to import reservations directly into their phone calendars. Your competitors(Equinox for example) have incorporated this into their app and it is seamless and convenient for users. If someone reserves five classes per week, they then have to manually add each class into the calendar?? That’s ridiculous, and the app should make things easier for people. There should also be some type of description when you select a class. A simple sentence to describe what the class entails would be very helpful (again, the Equinox app has this feature). Also, navigating between tabs is very difficult. I was unable to go to my profile page and then switch back to my upcoming tab - I had to close the app and click on a different tab to do so. Last, the app is very slow. This thing needs some serious upgrades to make it sensible and actually easy for people to use. It should have way more capabilities considering where our technological development is at this point in time. Hire someone who knows how to design an app, sheesh! ### 1/5 — Doesn’t work with new iPhones *2019-10-17, version 2.6* Really annoyed that this app no longer works with iPhone. I have uninstalled and reinstalled multiple times and it will not let me click on any of the tabs on the bottom. Every single time I try to click “classes” to book a class it just brings me to my upcoming class. I can’t even get into my own user profile. ### 1/5 — Trash *2019-10-12, version 2.6* It’s the worst app I’ve ever come across. It’s to the point where I want to cancel my membership because of this app. The Blink app is ten times better than this app and the membership is cheaper. It’s unfortunate that NYSC can’t hire a developer to fix the functionalities of the applications. I get so frustrated when trying to go to my profile and I end up in the class scheduler section. Please get it together! ### 1/5 — So many bugs! *2019-09-19, version 2.6* Overall aesthetic is great but there’s so many issues with this app! Updates are slow or unexpectedly crashes (mostly often). Right now I’m receiving errors messages that classes are full when they aren’t. And I am unable to cancel classes hours or even days before the class time! Please fix these bugs! I have consistently logged out, deleted and reinstalled this app to no avail. ### 1/5 — Impossible to Scan *2019-07-31, version 2.6* The check-in barcode is nearly impossible to scan on your own when entering the facilities. It always requires the help of an employee and takes a few minutes of trying multiple angles to actually scan the barcode. It’s frustrating and time consuming and frankly it doesn’t make sense why this is an issue 2019. ### 1/5 — Spin class not organized, we have chaos in the spin room you have people that don’t have *2019-07-18, version 2.6* Membership and sit on the bikes like they own them. Why should we pay full price when other people think they are entitled maybe you could fix you computers when someone signs up a week in advance witch isn’t allowed. Maybe someo Look into it. Member for 15 years. ## Most praised reviews (10 highest-rated) ### 5/5 — I am impressed! *2021-08-05, version 3.1* This is a wonderful institution and App. NEW YORK SPORTS CLUB maintains its hard earned reputation for excellence; caring, meticulous and able trainers & fine state of the art equipment. Join, you won’t be disapponinted! ### 5/5 — Useful app *2019-07-18, version 2.6* I’ve never had any problems registering for classes or using the app in general. It’s good enough for checking in and signing up for and cancelling classes. It would be cool if it showed different exercises but the app is good enough for me ### 5/5 — Larry Johnson of Mercer St. is a 5-Star Rep *2019-06-29, version 2.4* Just got out of NYSC at Mercer St. after signing up. Had a great rep who walked me through the club and gave me a personalized and professional tour. He explained all my options and it was apparent that Larry was well liked by the people walking around. From an old lady walking up the stairs to the built dude punching the bag - this guy was courteous and represented the club well. Just signed up and look forward to experiencing all that this club has to offer. ### 4/5 — Needs slight tweaking *2022-03-15, version 3.3* It’s a pretty basic app used for booking classes and obtaining a digital membership card which can be added to apple wallet. The area for improvement would be adding the date to the alerts. I’m glad it will tell you if your gym has no hot water but it will not tell you when that alert was added so I have no idea if this is a new alert. I do not think the notifications appear on the iPhone you have to go into the app to see notifications. Also when booking a class add the event to the calendar that would be super helpful. ### 4/5 — Please add Apple Watch support *2019-02-13, version 2.3* I love all the things I can do through this, but I’d love to leave my iPhone at home and simply wear my Apple Watch. I was able to add the app to my Apple Wallet, which is on my Apple Watch, but when I click on it, there’s no way to have it show the check-in barcode, so I need to bring my iPhone *only* for that. Please consider adding the barcode to the Apple Watch screen. ### 4/5 — Please add addresses *2017-09-26, version 2.0.2* It would be helpful if the app gave you addresses or a map for each gym location rather than just the name of the gym (which doesn't come up in internet searches). Some of the names are cross streets, but other names are neighborhoods (Murray Hill, for example). I showed up for a class I found through the app at what I thought was the location but wasn't, and at the front desk they had no idea where it was either. I've otherwise been able to search for and sign up for classes relatively easily. ### 3/5 — Some changes would really improve this app. *2019-12-08, version 2.6* This is useful, I use it almost every day, but I have some suggestions. First, it used to let you select all of one borough/area at once, but now you have to go inside and click all of them one by one. It would be useful if one could select all of them, then deselect what isn’t wanted. Secondly, can we please have more than 5 preferred clubs? Like 10? This would be really helpful. Third, I wish we could favorite certain teachers as well, as a group, but also so that I can remember their name. One last suggestion, far less important, but maybe one could vary the radius (even if it was just like two different levels, like close and closest), or, if it was ever possible to program, to search by travel time instead of mile radius, although I assume that would be much more complicated. This is coming from someone who doesn’t even live in Manhattan anymore, nor much near either downtown, south, or Greenpoint locations, so I travel to Manhattan to attend classes, or and looking near wherever I am that day. I also go to Westchester, sometimes, too, to visit people. I wish they would open one in Williamsburg, but no luck so far. :( I would be ecstatic if any of these changes were made !!!! :) Thank you, Your passionate and loyal member, Sarah ### 3/5 — Consistent Bug *2019-06-04, version 2.4* For months now, anytime I try to change my preferred locations the app shuts down immediately. Even though I’ve updated my profile preferences online, the app still shows locations that I no longer live by, which clogs up the options I can actually choose from and has caused me to almost book classes at the wrong gym. On the Filters screen, clicking on Location causes the app to immediately close itself. It would be really great if the app developer could fix this issue. ### 3/5 — Nice app *2019-01-27, version 2.3* However is it possible to reconfigure the options on the home screen? The GUI was good with my old phone, but things need to be shifted for optimal efficiency on the main screen. I can’t select any of the bottom options without opening the listings for classes. ### 3/5 — Need current updates *2018-10-15, version 2.1.1* This app looks good and is helpful when planning your workouts but it gets glitchy every so often...in fact way too often. I’d appreciate regular updates to fix the issues. Right now I’m trying to change my filters but the app shuts down. I have to use my laptop to login and change my filters. That is inconvenient if I’m not even near my laptop or any other desktop. When is the next update coming out? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*