# spotCash by Placid Express — user reviews > 18 indexed App Store user reviews of spotCash by Placid Express by Placid NK Corporation, rated 4.83/5 from 935 ratings. - Source: https://appshunter.io/ios/app/spotcash-by-placid-express/id1504996030/reviews - App overview in markdown: https://appshunter.io/ios/app/spotcash-by-placid-express/id1504996030.md - Rating breakdown: 5★ 847 · 4★ 50 · 3★ 16 · 2★ 7 · 1★ 15 ## What do users think of spotCash by Placid Express? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 💰 Good exchange rates - ⚡ Fast and accurate service - 📲 Convenient way to send money **Cons** - 💰 High transfer fees - 🐛 App crashes and bugs - 🤖 Poor customer service - 🔒 Security and login issues **Commonly reported bugs** - Transfer rate errors - Login and password issues - Crashes when viewing past transactions **Most requested features** - Tracking information for transfers - Improved app stability and performance ## Newest reviews (1 of 18) ### 5/5 — User friendly apps... *2020-04-13, version 1.1* Finally a great user friendly money sending apps...in few clicks you can send money without hassles...with options like cash pick up, bank transfers & Bkash... ## Most critical reviews (10 lowest-rated) ### 1/5 — $4 transfer fee is ridiculous. *2025-05-09, version 3.6* $4 transfer fee is ridiculous. ### 1/5 — UI is great, but not functional. *2024-05-19, version 3.6* After submitting a transfer, all doesn’t show tracking information. When you click on previous transfers, app crashes. This has been the case the past two years. I do not know who their Product Owner and QA team is but they need to do a better job. ### 1/5 — Same issue as patent app, Placid Express. Low rates and app crashes *2024-02-19* I’ve been a customer for years. Their rates are very low compared to other exchange companies, by 10 or more percent in cases. FaceID doesn’t work, and app crashes when trying to view previous transactions. This is basically re-skinned parent app. ### 1/5 — Couldn’t send money for two weeks *2023-03-18, version 3.3.1* Kept getting error about transfer rate for two weeks, customer service told me to download a update despite being on the latest version ### 1/5 — Horrible app interface & customer service *2021-07-18, version 2.2* Its horrible because they never pick up. Tried so many times in two weeks because the app is not taking me to password field instead it sends code to my number and when I try to log in it says password wrong..well how I am gonna input password without having the password field.. ### 1/5 — Fraudulent - Be aware! *2020-06-21, version 1.5* When you try to transfer money via credit card they call you back and make you cancel it but never refund you the money. They then ask you to make another payment using a debit card. Although your money will eventually go through your initial credit card transaction will not refunded. When I tried to contact them to get my refund they kept telling me someone would call me back and no one did. I finally submitted a claim with my credit card company so now they blocked my account. Stupid app and even more stupid customer service. ### 1/5 — Useless. *2020-04-05, version 1.0* Totally useless app, waist of my time. Can’t login/sign in/sign up. They should be remove this app from appstore ### 5/5 — Good experience *2024-09-17, version 3.6* I like the app for sending money to my relatives without any issues. ### 5/5 — Money *2022-10-10, version 3.1* Excellent way to send money. ### 5/5 — S. L. *2022-06-23, version 2.3* Good app. Very user friendly and convenient service! ## Most praised reviews (7 highest-rated) ### 5/5 — Best *2022-06-06, version 2.3* Always best ### 5/5 — Placid Express Mobile *2021-04-06, version 2.1* In this unprecedented time placid express mobile app made life so easy. I can send money right from home. Thank you ### 5/5 — Fast service *2020-09-28, version 1.6* I always send money using spot cash. It’s very fast and accurate service.Customer service is high quality as well.. ### 5/5 — Multiple transfers sent with ease *2020-07-28, version 1.5* Great rates every time I have used Spotcash to send money. No hassle and sent in great time. Have recommended to friends and family ### 5/5 — Best app ever *2020-04-25, version 1.1* Best app ever ### 5/5 — I like it *2020-04-24, version 1.1* Seriously it’s cool easiest n quick way to send money 👍👍👍👍 ### 5/5 — Zagat *2020-04-19, version 1.1* Wow very very user friendly, like that app to send money home. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*