# Spring Health — user reviews > 119 indexed App Store user reviews of Spring Health by Spring Health, Inc, rated 4.90/5 from 11,019 ratings. - Source: https://appshunter.io/ios/app/spring-health/id1464703978/reviews - App overview in markdown: https://appshunter.io/ios/app/spring-health/id1464703978.md - Rating breakdown: 5★ 10,421 · 4★ 416 · 3★ 83 · 2★ 24 · 1★ 75 ## What do users think of Spring Health? Overall sentiment: mixed **Pros** - 🚀 Easy booking - 👍 Convenient app - 👍 Excellent mental health platform - 👍 Helpful therapists - 👍 Good virtual sessions **Cons** - 🐛 Buggy app - 🔒 Privacy concerns - ⏱️ Difficult to schedule appointments - 💰 Misleading billing - 🔍 Difficult to find/switch therapists **Commonly reported bugs** - Login issues - App crashes - Moments feature not working - Notifications for canceled appointments - Incompatibility with older devices **Most requested features** - Full-screen video sessions - Improved app stability - Better customer support - Ability to view therapist schedules - More flexible appointment scheduling ## Newest reviews (11 of 119) ### 2/5 — $90 unapproved charge *2026-04-21* 2026 if a company says they value customers with no customer service Phone Number maybe don’t trust it..? I try therapy every couple of years with no avail. Same here. I have deep childhood trauma I’d like to unravel but every therapist just ends up asking about my week. Same here. I journaled the night before my scheduled appointment and knew that I didn’t need a therapists help for this. So yes I canceled my appointment in less than 24 hours. And they charged my card without my permission or knowledge. I only recommended 1 friend to this service but I will be taking my recommendation back and let them know how this business proceeds with the money of vulnerable people. ### 2/5 — Great app if AI were to be removed *2026-04-07, version 4.77.0* Very easy to schedule appointments but AI images are unsettling and AI chats are concerning. ### 3/5 — Call function *2026-01-03, version 4.63.1* Call function is sometimes buggy on iPad ### 2/5 — Trouble with scheduling. *2025-12-01* Was looking for a therapist’s list of all open days/times. I didn’t see anything to click on other than a bubble that showed his soonest available appointment so I clicked on it thinking it would open up a list of all of his availability, but it did not. It automatically scheduled me for that time. I Immediately started looking around to cancel, but I didn’t see a way to cancel it. So right away I called the customer service team. I got transferred around like four times and then someone finally said they’ll have someone contact me in 2 to 3 business days, which I said is not helpful because this appointment that I booked by accident was for the next day, which was Saturday. I feel you need a better system for canceling appointments If you accidentally click on something not meaning to. ### 4/5 — Notifications complaint and more *2025-11-29* App does not send any type notifications about receiving messages from a provider. Appointment notifications are spotty. I have all types of the notifications enabled email, text , push notification etc. I sometimes toggle it on and on. There has been several times I have missed messages! It’s become routine to check everyday for a reply. One of my providers says she doesn’t use messages for updates but says for me to email her but it is sometimes not secure/ encrypted for client sensitive information. Not sure if that is against protocol. Other issue is , when I use desktop web version for a session lately , even though my camera and mic are on beforehand , it still redirects to zoom workspace. I have tried to troubleshoot it but still the same. Almost every session! Please look into these things @ Spring Health!!! I’m quite tech savvy so I know these issues aren’t on my end, Thanks. ### 1/5 — Terrible Customer Support *2025-10-30, version 4.59.0* App is okay - just hope you don’t need to actually speak with someone at Spring Health. Terrible customer service - phone calls and emails left unanswered even after “escalation”. ### 2/5 — Technical difficulties *2025-10-28, version 4.59.0* The video sessions have a lot of technical difficulties. The last two sessions, we had to move to Zoom because there was no sound. The other features of the app work well. ### 2/5 — App Issues *2025-10-02* At some point this year, about a few patches back, there was an issue which led to me being entirely unable to log into and access the app. This was a major issue that affected my ability to correspond with my provider. While that issue has since been fixed, the current issue I’m experiencing is the inability to stay logged in. This led to me directly missing notifications/messages from my provider, including one yesterday where there was a surprise same day cancellation and I could have been penciled in for an earlier session that I may have truly needed. If the ongoing tech issues don’t get resolved, I may have to turn elsewhere and try out one of these other apps which people seem to have success with ### 1/5 — Reminders worked for a while then stopped *2025-09-29, version 4.54.0* This app is inconsistent and buggy, causes scheduling mistakes because of bad UI and poor reminder function that’s at best inconsistent ### 3/5 — Fix audio *2025-09-11, version 4.51.1* Mic access allowed, but still they cannot hear me. Please fix. This has been going on for months since you switched over from Zoom. Forced to use browser, or zoom. ### 1/5 — Your users are software testers! *2025-08-14, version 4.48.0* I couldn’t even get signed up with this app it is THAT bad! I would use expletives here, but I’m trying to be professional. Obviously the service is going to be terrible if you can’t sign up via the mobile app! Help yourselves first before you try to help others. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible provider *2026-09-02, version 4.99.0* Hardly will the therapists make the appointment and when they do it’s awful treatment ### 1/5 — Couldn’t attend session *2026-07-13, version 4.91.0* As title says. Neither phone nor desktop worked for me to get into my scheduled session. I was on time. I wasted paid time off to attend a session. ### 1/5 — Very disappointing *2026-06-04* I have scheduled 5 appointments with spring health tele therapy. 3 of them were cancelled with a few hours notice. The first connection with a therapist I made was a chiropractor who approached therapy in a very different way than was what I expected. That's ok. I moved on. Made a good new connection with a new therapist. We met once I felt a good rapport and approach and made a follow up appointment on the spot. It was 4 weeks out due to their vacation. I waited during that time I had some further life events and issued I wanted to discuss. They cancelled a few hours ahead of my appointment. No offering of rescheduling. This was the third time in a couple of months one of spring health’s therapist cancelled with hours to go. That’s it for me. Not acceptable. Not to mention after my first session there was inadvertently sent emails of notes on me sent to me and other users. If you need assistance or help do yourself a favor and find a different provider who takes mental health seriously. ### 1/5 — Not a good service *2026-05-06, version 4.81.0* Customer service is terrible and providers cant be trusted either ### 1/5 — Reschedule *2026-03-05* During our call we had technical issues and needed to reschedule. However, when I clicked on the reschedule button it went straight to cancel. I had not clicked on the cancel button. Their policy is that you forfeit the appointment and you must pay $230 if canceling. It’s no wonder that even if I tried to reschedule it put my request into a cancellation. That’s not mental support but a quick way to make money when there are issues meeting the appointment. ### 1/5 — Terrible for providers and patients *2026-02-25, version 4.71.0* I find most providers in this app are low quality. Good providers don’t get paid much, leaving the platform for better opportunities. My company pays for this waste of money — no wonder they spring health has a high valuation. ### 1/5 — Reflections are not submittable on mobile app *2026-02-13* When attempting to fill out a reflection at the request of my care navigator it is impossible to submit the reflection because the iOS keyboard covers up the submit button and there’s no way to scroll or change the view in a way that will allow for the submit button to be clicked. Really disappointing because doing extra work like this is already hard and it’s makes changing my life and my mental health more difficult since my momentum for progress is just halted. My care navigator said she has heard this complaint from multiple individuals and has even tried to raise the issue with someone from product at spring as well. Happy to update my review if this is fixed ### 1/5 — Don’t expect real help *2026-02-13* Very basic app pretty straightforward Spring Health in general there’s really not real help from therapist very superficial directed to spend more time with your pet kind of therapy. They’ll get you in a loop for a long time saying that somebody’s gonna reach out you know try to pick through the therapist then they send you quizzes. Say somebody’s gonna reach out somebody reaches out saying somebody’s gonna reach out if you real really want real therapy, real help stay clear of Spring Health. ### 1/5 — If I could give zero stars, I would *2026-02-13, version 4.69.0* Spring Health is a microcosm of everything wrong with our healthcare system. Providers are unprofessional, transactional, and rarely have empathy. ### 1/5 — Kemal *2025-12-22, version 4.63.1* Extremely disappointed with the service. They have a policy-or a technical flaw-where the provider can cancel your session at the last minu and you simply lose the bundle session. Zero accountability and zero respect for the customer time. Avoid this service if you want a reliable provider. ## Most praised reviews (10 highest-rated) ### 5/5 — easy *2026-08-02, version 4.93.0* it is very easy and convenient ### 5/5 — FOR ALL THE BROTHERS OUT THERE !!!! *2026-05-22, version 4.83.1* Hey man don’t be shy, I did it… -random hard working god fearing family man just down on his luck from the good ole south 🤠 So you can too ! it took a lot but hey man I got it done, so that means you can too ! And if you can’t figure out how that dang app works or emails or whatever tech savvy things they got going on down there!!!!!!!! Just give them a call and they’ll guide you through the rest ! Trust me they’re patient with guys like us and they’ll sit there and wait the whole way till we finally press the buttons, send emails, listen to swoosh noises, make grunts, yell at our neighbors,etc But yeah… It’s time brothers, and don’t worry it’s gonna be okay cause like I said if I did it, so can y’all !!! BOOK EM UP !!! BROTHERS !!! BOOK EM UP ‼️🤠🤟 God bless. ### 5/5 — Great with my teenage son *2026-04-28, version 4.79.0* She works with my teenage son. I started seeing positive improvement after the 2nd visit. Now he looks forward to seeing her. ### 5/5 — Life changing! Not enough stars to rate. Billion plus! *2026-03-14, version 4.73.0* Not enough stars to rate. Billion plus! ### 5/5 — God bless this app *2026-02-23, version 4.71.0* I love it after years of looking for a therapist I finally have one thank God and the customer service is good ### 5/5 — (Updated) Reflections are not submittable on mobile app *2026-02-23* Edited: Okay so someone actually reads these. The bug in the following section was fixed about a week after I submitted this review. I’m really impressed with the dev team responding and fixing the bug. When attempting to fill out a reflection at the request of my care navigator it is impossible to submit the reflection because the iOS keyboard covers up the submit button and there’s no way to scroll or change the view in a way that will allow for the submit button to be clicked. Really disappointing because doing extra work like this is already hard and it’s makes changing my life and my mental health more difficult since my momentum for progress is just halted. My care navigator said she has heard this complaint from multiple individuals and has even tried to raise the issue with someone from product at spring as well. Happy to update my review if this is fixed ### 5/5 — Highly Recommend *2025-12-08, version 4.63.0* This app has been incredibly helpful. Scheduling is easy. And both my coach and therapist have been wonderfully helpful, supportive, understanding. Highly recommend! ### 5/5 — Great!!!! *2025-10-20, version 4.58.0* Great!!!!! ### 5/5 — Easy experience *2025-10-03, version 4.55.0* So easy to schedule, reschedule, and use the app for virtual sessions Love the guided sessions ### 5/5 — Great ممتاز *2025-07-02, version 4.42.0* Best app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*