# Sprint Call Screener — user reviews > 50 indexed App Store user reviews of Sprint Call Screener by Sprint Nextel Corporation, rated 1.80/5 from 863 ratings. - Source: https://appshunter.io/ios/app/sprint-call-screener/id1229687123/reviews - App overview in markdown: https://appshunter.io/ios/app/sprint-call-screener/id1229687123.md - Rating breakdown: 5★ 95 · 4★ 40 · 3★ 50 · 2★ 75 · 1★ 603 ## What do users think of Sprint Call Screener? Overall sentiment: negative **Pros** - 👍 Simple to use - 🚀 Effective at blocking spam calls **Cons** - 🐛 Frequent connection issues - ⚠️ Blocks legitimate calls - 📱 Doesn't stay enabled - 🔍 Lacks detailed reporting - 💤 Drains battery life **Commonly reported bugs** - Inconsistent blocking behavior - Compatibility issues with newer devices - Unreliable server connections **Most requested features** - Ability to easily add/remove blocked numbers - Option to whitelist specific numbers - Improved caller ID information - Automatic database updates ## Newest reviews (12 of 50) ### 2/5 — Need a lot of work? *2020-11-25, version 1.13* Super basic functions but doesn’t really block anything until you add the number to the system. I get calls from unknown numbers and they come through fine. When I search the system for said number is will pop up fraud, scammers, etc.! But it should be blocking those before they come through sense the number is already I. The data base. Could be good if it worked as advertised. I’m better off just using the call blocker built in to the phone. ### 1/5 — Terrible *2020-09-25, version 1.12* It’s blocked tons of calls....calls I actually need and am waiting for. Like, it literally came through at the top of the screen the name of the Physicians office. Why are you blocking it?! You know who it is, it’s clearly not spam! I then turned it to the middle blocker and it was still blocking everything. I turned it off and it made no difference. Finally I deleted it, but I guess it’s still connected to my phone somehow and I’m still missing important calls. ### 1/5 — Worthless trash *2020-09-24, version 1.12* Everyday I start getting BS phone calls when this app is supposed to be ON & screening every call. I have it set on the highest alert. Everyday when those calls start I open the app. Not on, not screening any calls! Literally every morning-it’s off! Complete TRASH! Since T-Mobile bought out Sprint things are worse now than ever for Sprint customers!🙄 UPDATE: after iOS 14 update Call Screener STILL TRASH! Was off again this morning! I’m done-deleting this garbage off my phone!😡 ### 2/5 — Good idea but frustrating *2020-09-23, version 1.12* When this worked it was great. But it only worked while I had the app open and on it. The moment I would leave the app it would reset and un-enable itself. So basically I would not get any spam protection from the app. It would update the spam list and I could search to see if the weird number that called me was actually a spam number since it didn’t automatically look for me. Maybe I will look at this again in a few months. ### 2/5 — Does not stop calls *2020-09-11, version 1.12* I download this app because it was free with Sprint. If you are looking to stop unwanted calls from getting through this is not the app for you. Although I’m sure it does block a few numbers for big companies or registered corporations. The main problem I have and what most people have are robocalls and cloned numbers. Thus app will give you a name to an unwanted number but that doesn’t mean that’s who the call in coming from. So these type of calls still get through. I still get about 5 per day on average. So if you’re looking for something to stop the madness of unsolicited phone calls, this is not the app to do so. ### 1/5 — Worse than nothing *2020-09-08, version 1.12* I got this app free with sprint when they merged with T-Mobile. I thought it would help me get less spam calls but I’m actually getting more. The other thing is that on the caller ID it only lists some name that means nothing to me or a city and not the phone number. At least before I would get the phone number so I could look at it and see if it was something I recognized. This app is completely worthless. The settings are actually nothing besides turning it on or turning it off. It does list certain levels but I have no idea what it’s blocking or not because I’m getting just as many or more spam calls as I used to. I decided to disable it and remove it from my phone. If they improve it I might try it again in the future but for now it makes things worse ### 2/5 — Still getting spam calls *2020-09-08, version 1.12* While they are fewer than before, I still get spam calls, I would like to know what calls they blocked and why, also, I have a big list of blocked numbers on my iPhone that are from spammers, but the only way to add them to the app is to go back and forth typing them individually by hand... this has the potential to be a really useful tool to use against spammers, but right now, it just doesn’t measure up. I hope they improve it. ### 1/5 — FREE OFFER?? READ REVIEWS! *2020-09-08, version 1.12* I’m a Sprint customer & now they’ve merged with T-Mobile I got an app for “Tuesday Thank You” & this app was listed as a FREE service/benefit to Sprint/T-Mobile customers. While it was downloading, just now, I started reading reviews. THANK YOU to EVERYONE who wrote a review as now I’m about to delete the app without wasting time opening it! Ironically, I don’t see ANY responses to the issues in the reviews from the developers. Do they even care? I suppose with it being free the old cliche applies, “you get what you pay for”! No thanks!! ### 1/5 — Sprint customers must be second rate *2020-09-05, version 1.12* Apparently T Mobile customers get Scam Shield which is rated with 5 stars, while Sprint customers get call shield which does nothing. I downloaded a free version of HIYA and a free version of YOU CALL. Sprint is first and catches nothing. HIYA catches all the calls, but since it’s free, your phone rings. YOUCALL catches messaging. Also Sprint is supposed to identify the caller. All I ever get is “No information Available”. Another thing, is I have an iPhone blocked call list that has all the spoofed numbers from this same fraudulent caller, but I cannot import my iPhone blocked calls into the app. This is a normal premium function that is available on all the paid call screeners I’ve looked at. Sprint Customers must really rate low in T Mobiles opinion. What’s next, a price hike? ### 1/5 — Doesn’t appear to actually block anything *2020-09-04, version 1.12* Yes I had all the settings turned on as instructed and told it to block everything. I went to add a spam caller that got through to the blocked list and was informed that that number was already being blocked. I think I’ll stick with just blocking these myself using the iPhone block caller feature. At least that works and I can see the number trying to call me along with the city/state. ### 1/5 — Needs to be on different level... *2020-09-04, version 1.12* ... So t-mobile really needs to get with the program and to say it needs to be quickly is an understatement in regards to them improving the ENTIRE Sprint experience!! This app is just one tiny thing of the MANY needed improvements that have to happen to ensure they do not start lossing all of those subscribers the “got” from the merger... Not like anyone will see this review and respond. T-mobile you say? Nah same junky Sprint experience as it has always been! ### 1/5 — Does not work *2020-08-31, version 1.12* I saw an advertisement from the T-Mobile CEO who said this service would be available for free to Sprint clients and it can be downloaded. I’ve downloaded but keep getting an error message saying server cannot be reached and try again in 15 minutes. Have been working on this for over a month and stop can’t connect. Imagine if this is representative of the customer service and reliability we can expect going forward? ## Most critical reviews (10 lowest-rated) ### 1/5 — Is this even an app? 0 stars *2022-01-04, version 1.18* This app blocks any number that I don’t have saved in my phone, fine. There is no easy way to toggle this on or off which I need to do occasionally when waiting for calls from new numbers. There are no features, every time I open the app it tells me that’s it’s “having trouble connecting to its server” and that I should relaunch the app but not reinstall. Calls are being blocked, but the app doesn’t really function otherwise and I have almost no control over which calls are getting through. Two of the 4 sections of the app (block and search) I can’t even access. ### 1/5 — No *2021-04-23, version 1.15* Undecided. I am overwhelmed with the inundated spam calls all day long. There are some cases where I answer because I don’t know if it’s an important call from like my doctors office, my car dealership, or professional service like a bank or a company I’m waiting for to call me back. If and when I do answer the call it’s spam/Robo/fraud and these phone numbers are changing so fast and these tools they used to call me they use local numbers to trick me and make me think it’s an important local call as if we are dumb like we don’t know but at the end of the day it’s too much and it’s extremely overwhelming. I don’t see the point on answer my phone anymore and I do not know if this app actually works. The calls are truly overwhelming. ### 1/5 — NON STOP CALLS *2021-03-03, version 1.13* If I could give this a negative rating I would. I decided to get the app cause why not—it’s free and let’s me know if it’s a scam call. Since downloading the app, it’s been NONSTOP callers from different states and countries. This has literally never happened before. Pretty sure they’re selling your information/phone number to different companies to make a quick buck / put your number through a automated robotic system designed to call different numbers. -10/10 would not recommend. ### 1/5 — App doesn't work as advertised *2021-02-21, version 1.13* I've had it for a few years and only keep it because it's free, but it has never really done what the carrier claims it does. It's basically repeating the iPhone "block" feature in iPhone settings. Even when you add numbers, it doesn't do a good job of preventing calls from getting through. The call search app does such a poor job of blocking calls that I always leave my phone on DND, which only helps a little. I also had Sprint remove voice mail from my account so I won't have to be bothered with all the spam calls. ### 1/5 — Can’t stop it *2021-01-24, version 1.13* My problem is that this blocker blocks EVERYTHING. Even local phone numbers from legit businesses. I don’t get a call unless it is in my contact list. I kept missing phone calls for potential interviews when I was out of work. It’s so embarrassing to explain that my phone doesn’t accept calls. And now I can’t seem to get rid of it. I tried to turn the app features off. But that didn’t work. I deleted the app. But that didn’t work. My phone continues to block all phone calls. ### 1/5 — Don’t waste your time // I’m deleting it now *2021-01-03, version 1.13* App doesn’t report what it has blocked, and in my experience it doesn’t actually block spam or fraudulent callers, because the spam calls I was getting before are still happening 👀. It blocked me test calling from a new number once too😰 Since I installed the app I’ve taken calls from people claiming to from my internet provider trying to get me setup on a bigger data plan, and other things like that, so there really isn’t a point to wasting your free space on this thing. ### 1/5 — Doesn’t block anything at all *2020-11-02, version 1.13* This app is useless. It doesn’t block any spam calls. You go through the process of setting it up and have it running but no spam or fraud calls ever get blocked. I “share” every single call I don’t want getting through and the app says it has already identified it as span or fraud. So why did my phone ring then???? It’s free and useless. I wouldn’t pay anything for this service. Sprint/T-Mobile needs to do some serious updating and make the service work and stay running in the background with closing all the time before this will ever be capable of blocking anything. Very disappointed ### 1/5 — Sprint needs to reevaluate this offering *2020-10-14, version 1.12* In addition to the other reviews that rate this app on the lower end of the scale, I would like to add that my experience thus far has been similar. I have not found this app to work particularly well, if at all, and the most irksome issue is that every time the database updates - which is often and a good thing - the app turns off blocking which is NOT a good thing. What this means is that I must constantly monitor its status and then re-engage blocking several times a day. Did anyone perform a quality check on this before injecting it to the masses? I appreciate that it’s free to use but seriously, take it off of the store if you won’t do it right. ### 1/5 — Worthless *2020-10-13, version 1.12* I installed this app after Sprint made it free. I can’t believe they actually had the nerve to charge people for this at one time! I get several spam calls daily that it doesn’t recognize as spam so I go through the steps to mark the number as spam. Today it actually recognized a spam call but didn’t block it! It even said possible spam on my screen while it was ringing. Yes, I have my app set up correctly. Don’t waste your time with this app. ### 1/5 — Resets everyday Spam calls are still coming in *2020-10-08, version 1.12* Now that this is free it makes sense to try it. I am noticing that everyday the app needs to update. Recently, the app has trouble connecting to servers. Once connected and updated, my filter settings need to be set again. I am consistently getting spam calls everyday now which defeats the purpose of this app. I sincerely hope that there are changes to make this app functional. You get what you pay for I guess. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good App *2021-05-02, version 1.15* This App worked well for me and very simple to use even though I had to put each phone number in that I wanted Blocked. Now I have TMobile Scam Blocker I can’t single out numbers I want to block anymore which makes the App useless. ### 5/5 — Sprint & T-Mobile MERGE? *2021-04-21, version 1.15* This was a really great app. I still have it on my phone. I also now have the T-Mobile Scam at p. But I would really like to know… what will become of this app? Will it too be brought forward into the merge? ### 5/5 — Read the instructions *2019-12-18, version 1.8.4* My 11 Pro Max was doing the exact same thing as everyone else is describing until I followed the directions and went into settings>phone>call blocking and identification>premium called id. If you don’t go in and switch this on. The app will not work. App works great people just need to learn how to read before writing reviews. ### 3/5 — App doesn't stay open and keeps turning off call blocking *2020-10-29, version 1.13* Edit again: nope, it’s still having the same issues, although definitely less frequently. Edit: the app finally got updated, and the below problems seem to be no more... I’m keeping the title as is for now. As the title says, this app doesn't stay open in the background, so you essentially relaunch it every time you want to have it update the spam caller database. Worse yet, it often forgets you are a current/eligible subscriber, so you have to tap through the onboarding process almost every time it opens. Additionally, the block filter doesn't stay enabled because the app doesn't stay open. Somehow this app is everything I need but nothing I want. ### 3/5 — Not a spam number - no easy standard way to fix *2020-10-05, version 1.12* There is an important number erroneously identified as SPAM. The app says to fix this send an email to a specific address they provide. I did this and was told they don’t handle that. I should call customer service. Really? Like the average random customer service rep picking up the phone is going to be able to fix this. Doubt it. And I have no more energy today to deal with non-expert customer service reps answering phones. The app could use a way for people to add numbers back in themselves and identify them as not spam on their phones. And the documentation needs to be updated with the correct information to fix this. Other than that. The app works great. Prior to this I would’ve rated it five stars. ### 3/5 — App Support not available. *2020-08-14, version 1.12* I get an error adding numbers to the my blocked list and when I open the App Support link it opens to the Sprints Call Screener page. On this page there is a Contact Us option but when using this option the person answering the chat has no idea what Call Screener is. How are the sprint customers supposed to report a problem with the app. Suggestions is to have a problem reporting option in the app. ### 2/5 — Works at times but frustrating to use and can’t disable *2021-10-05, version 1.17* This app screens scam calls appropriately but also constantly screens legitimate calls and there is no way to pick up when you see a call is being screened. Additionally, every time I have tried to disable the screener it give me an error message and that I should try in 15 minutes. It will not let me disable the screening, and there is no support to reach out to. Extremely frustrating. ### 2/5 — Doesn’t update often enough *2021-04-09, version 1.14* Every other day isn’t good enough. Sometimes it is everyday. Be consistent. Also set to update early AM auto push update instead of needing to open the app. I’ve gotten 4 calls this morning and all spam. Update even if it is only a few numbers in the update. On the other side, it does help with stupid spam calls but needs a little love to work better. Thanks. ### 2/5 — Mostly garbage *2021-04-02, version 1.14* I’m not paying for it so there is that. However it doesn’t do what it says it will. I have it set to block all risk levels, but it blocks very little because the numbers keep changing faster than they can update their database. I’ve seen no additional caller ID information as promised. Another thing is, in the couple instances a number rang through that was already identified as spam/fraud, they were not labeled so I didn’t find out until I tried to add them as spam. Those are the only unwanted calls in my history that are not labeled spam/fraud & no label I try to add will stick???? Also there are too many steps to add to fraud list. There should be a way to default some of the settings and only override them when they’re different. We’re helping them build a database of bad numbers, for what I don’t know, and getting little to nothing in return. I’ll keep it now that I started with it, but if you haven’t installed it yet, I wouldn’t bother. ### 2/5 — Blocks more than needed *2021-03-15, version 1.13* Such a great app. It does block most spam calls. But it also blocks calls from places like airline companies, banks and hotels that are trying to return your call. And even when you see the call coming while its being silenced you cant pick up that call. The only way to make it work is to disable the app if expecting to receive the call. I know that the developer wants you to e mail them the legitimate number that was blocked. I think I have better things to do with my time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*