# Sprout Social — user reviews > 161 indexed App Store user reviews of Sprout Social by Sprout Social, Inc., rated 4.20/5 from 1,275 ratings. - Source: https://appshunter.io/ios/app/sprout-social/id475307859/reviews - App overview in markdown: https://appshunter.io/ios/app/sprout-social/id475307859.md - Rating breakdown: 5★ 880 · 4★ 106 · 3★ 71 · 2★ 76 · 1★ 142 ## What do users think of Sprout Social? Overall sentiment: negative **Pros** - 🚀 Great app, very helpful - 👍 App works well - 👍 Overall good - 👍 Convenient - 👍 Valuable response for us - 👍 Awesome app - 👍 Game changer - 👍 Very efficient - 👍 Awesome **Cons** - 😞 Hootsuite is better - 😞 Run away! Don't use - 😞 Long time user, very disappointed - 😞 Sm biz owner - 😞 HORRIBLE - 😞 Needs work - 😞 Beware: Hidden cancelation stipulations for overpriced service - 😞 Expensive, poor usability, questionable ROI, and terrible customer service - 😞 Broke IT - 😞 Can't post to Instagram - 😞 Missing features - 😞 Notifications glitch - 😞 Poor quality, app is trash compared to browser - 😞 Could be so much more - 😞 Mobile function - 😞 A jarring experience - 😞 Not great - 😞 So buggy - 😞 App not working - 😞 Can't save from mobile - 😞 Tech issues - 😞 Lacking features - 😞 Horrible UI - 😞 Annoyed I keep getting rerouted to app - 😞 Videos don't work - 😞 Really poorly made not user friendly hard to setup the account - 😞 Very difficult to navigate - 😞 Terrible platform - 😞 Buggy - 😞 Can't sign in - 😞 No option - 😞 My post keeps failing - 😞 Desktop version is great, app has too many glitches - 😞 Glitchy, glitchy, glitchy - 😞 Single sign on for work is terrible - 😞 Trash - 😞 Instagram doesn't work - 😞 Grid preview not showing - 😞 Glitchy - 😞 Doesn't work, only get errors - 😞 Subscription - 😞 App keeps crashing on iPhone Pro - 😞 Buffering forever - 😞 Can't sign in - 😞 Need to improve - 😞 Worst app ever! - 😞 Really bad mobile experience - 😞 Not worth the money - 😞 Schedule not showing already scheduled post - 😞 Decent analytics but buggy **Commonly reported bugs** - Scheduled posts not showing up - Inability to remove posts from the queue - Login screen freezes - Incompatible with older devices - Certain messages not showing in Smart Inbox - Unable to download the app - New update broke the app, can't view FB private messages - Scheduled Instagram posts won't automatically open to their app - Notifications greyed out and can't be edited **Most requested features** - Ability to macro, translate comments/messages and change sentiment on a post - More characters allowed, ability to post more than 4 pictures, post videos and pictures in the same post - Dark mode option - Advanced analytics dashboard - Ability to crop from the app on your phone - Ability to edit through the app like you can on Instagram - More robust notification system for Instagram video posting - Ability to access reports on mobile ## Newest reviews (13 of 161) ### 4/5 — Overall good! *2025-11-13, version 2025.21.0* Sprout has been super helpful to my business. I wish they would spend a little more time cleaning up bugs, but overall, it does what it’s supposed to do. ### 2/5 — Sm Biz Owner *2025-07-26, version 2025.14.0* I was really looking forward to trying this out, but it won’t recognize my Gmail account that was set up for my business as legitimate. I couldn’t even get past the screen or contact anybody to discuss. Disappointed. ### 3/5 — Needs work *2025-06-02, version 2025.9.0* Missing some key features in the app - like the ability to macro, translate comments/messages and change sentiment on a post ### 2/5 — Emojis aren’t up to date *2025-03-18, version 2025.4.0* I’m an Apple user and Would love if the emojis were up to date with the most recent iOS. Currently having to google emojis and copy and pasting it, which is a crazy hassle for something so minute. Thanks! ### 3/5 — Improvements *2025-02-27, version 2025.3.0* There are not enough characters allowed. I do not have enough space to write a good caption. We should also be allowed to post more than 4 pictures when using the app, as well as being able to post videos and pictures in the same post. ### 4/5 — Great for what I use it for *2024-12-11, version 2024.21.0* As a streamer and content creator the app does exactly what I need it to. I can use the mobile publisher flow to share pics to multiple social profiles. Specifically I can easily add music to my images posted to instagram! 🎶🎸 Then I can generate reports on the go to see how well my vinyl collection posts are being engaged with! ### 3/5 — Mobile app still a way to go *2024-12-04, version 2024.20.0* Love the software but the Mobile app isn’t quite there yet imo. It’s still difficult to navigate and there’s no client facing app for approvals which would make it way easier for clients to approve content on the go. ### 3/5 — Helpful, but slightly complicated. *2024-11-11, version 2024.18.0* I find this app extremely helpful for organizing and scheduling posts for my 4 businesses, but it is slightly complicated to figure out. There should be more videos or step by step instructions on how to use each section of the site because not everyone finds it easy to figure out on their own. ### 3/5 — Sign up *2024-10-21, version 2024.17.0* The sign up isn’t showing just the log in. ### 2/5 — Can’t download anymore *2024-10-16, version 2024.17.0* I noticed in my Smart Inbox that certain messages weren’t being shown, even though I was seeing them on my desktop. I updated my phone, restarted it, closed the app, and still, missing messages in the Smart Inbox even though I had every source selected. I finally decided to delete the app to clear the data, hoping that would help but now when I try to download it back to my phone, it times out and nothing is downloaded. Now I can’t even check the few messages on my phone, which is unfortunate since it is essential for me to view notifications while I’m away from my desktop. Hoping there’s a fix soon! ### 2/5 — Broke IT *2024-09-03, version 2024.14.0* The new update broke the app… I can’t view FB private messages. Constantly, receiving a message that there is no history found. Clearly, the customer messaged us and I can see it on the desktop just fine. Deleted the app multiple times, rebooted my iPhone 15 pro max and still have an issue! ### 2/5 — Can’t Post to Instagram *2024-06-11, version 2024.9.0* Your last 2 updates haven’t allowed me to post scheduled Instagram posts. I can copy my text but the min I tap Open Instagram I don’t get a preview of the scheduled photo(s). I also wish I can see stats in the app ### 3/5 — Missing Features *2024-06-06* My X feed on mobile isn’t refreshing. I can only see the latest updates on desktop, and scheduled photos for Instagram won’t automatically open to their app either. I’m disappointed ## Most critical reviews (10 lowest-rated) ### 1/5 — Bare bones tool *2026-08-12, version 2026.15.0* While they shove unhelpful AI down your throat, the modules practically stay the same. The updates are meaningless. Simply things like seeing a correct preview of your post, or having the ability to use emojis in Advocacy are apparently too complicated to add. This is a corp that doesn’t care lol ### 1/5 — Interface is nice, customer service isn’t *2026-07-07, version 2026.12.0* Their cancellation policy is terrible. And they never even inquire about why you want to cancel, just say you can’t. ### 1/5 — Have yet to see this work even a little *2026-04-18, version 2026.7.0* I have given this app and the web version so many chances and it just won’t let me schedule or send out a single post. I keep getting error messages. ### 1/5 — Hootsuite is better *2025-12-06, version 2025.23.0* I have a very long list of the things that I dislike about sprout, but unfortunately, due to their shady and unethical customer service, they have us locked into ANOTHER year with them. Their subscription process is scammy and the lack of capabilities force me to have to post organically half the time anyway. If you have specific questions, feel free to ask me. Been working with sprout for a few years and was really excited to make the switch but now I have to wait another year. It’ll be the longest year. ### 1/5 — Run Away! Don’t Use *2025-10-20, version 2025.20.0* WARNING! I have used every social media manager under the sun. Been doing this 10+ years and I have never been more disgusted with a software or their team ever. Been using Sprout just over a year and it’s awful. Very EXPENSIVE. Save yourself the heartache and money go find a different social manager. ### 1/5 — Lontime user, very disspointed. *2025-08-20, version 2025.16.0* I've been with Sprout for 5 years and this company is in a slow decline. I used to love this software and thought they we're one of the best. The price is exorbitant and the customer service is slow and unresponsive. I'm a small business owner who has built my career on Sprout and sadly I am leaving this year. ### 1/5 — Long time user, very disappointed. *2025-08-20, version 2025.16.0* I've been with Sprout for 5 years and this company is in a slow decline. I used to love this software and thought they we're one of the best. The price is exorbitant and the customer service is slow and unresponsive. I'm a small business owner who has built my career on Sprout and sadly I am leaving this year. ### 1/5 — HORRIBLE *2025-06-12, version 2025.11.0* why do i have to pay before even seeing the app such a scam ### 1/5 — Beware: Hidden Cancelation Stipulations for Overpriced Service *2025-01-13, version 2024.21.2* I’m very disappointed in Sprout Social. We’ve been faithful customers for a year, contributing $350 a month for 12-months for our church’s social media scheduling. We recently had an independent contractor support us during our Advent campaign in which she recommended using Later ($360 for the year!) which is much more cost effective and allows us to use our funds toward missions and outreach initiatives. When we reached out before our renewal date, we were told they already begun processing our renewal since we didn’t let them know 30 days before (we were not asked to sign an authorization to process this renewal). Despite pleas for a collaborative solution, we’re being continuously told we did not reach out 30 days prior (during Christmas, when our focuses were intentionally not on budget until 1/01). This will result in losing $4200 we don’t have budgeted for a service we won’t use. Please beware of Sprout! This is discouraging and deceptive communication that communicates they’re only in it for the money and not for the opportunity to support businesses, especially local nonprofits. ### 1/5 — Expensive, Poor Usability, Questionable ROI, and Terrible Customer Service *2024-10-11, version 2024.16.0* Unfortunately, we ended up regretting our decision to use Sprout Social. It’s very expensive. It has poor usability. Advertised features are often behind paywalls. It delivered questionable ROI (our team often preferred working natively in Meta Business Suite). What really put the nail in the coffin for us was the poor customer service. We missed our automatic annual renewal date by a few weeks, and despite wanting to cancel, they insisted we’d have to pay for the full year, whether we used the software or not. To us, that says everything about the company. If you need to trap people into your product, it must not be that good. Buyer beware. There seem to be superior alternatives, that cost less, and are more customer friendly. ## Most praised reviews (10 highest-rated) ### 5/5 — Great for businesses *2026-06-09, version 2026.10.1* Incredibly useful and feature rich ### 5/5 — Great App, Very Helpful *2025-12-09, version 2025.24.0* Sprout has been great for me and my team. It’s allowed us to manage multiple social profiles all at once across both the web and mobile apps. ### 5/5 — App works well! *2025-11-13, version 2025.22.1* Works well for what I need! ### 5/5 — 5 Stars *2025-01-29, version 2025.1.2* I’ve been using Sprout Social for a while now, and the mobile app has completely transformed how I manage my social media on the go. The intuitive design makes scheduling posts, monitoring engagement, and reviewing analytics both simple and efficient. I love how quickly I can toggle between multiple profiles, ensuring I never miss an important comment or message. Plus, the in-depth reporting features help me analyze trends and refine my content strategy right from my phone. Overall, Sprout Social truly helps me stay on top of my social media presence anytime, anywhere. Highly recommended! ### 5/5 — Convenient *2024-11-21, version 2024.19.0* Convenient app while on the go, wish it had all web features, but still very good ### 5/5 — Very helpful *2024-11-21, version 2024.19.0* The notifications are great! Helps with our workflow. Great! ### 5/5 — Valuable response for us *2024-10-23, version 2024.17.0* As a sprout client for 4+ years, we have been very happy with the service, and enhancements they continue to make YoY! They make our job easier, save our team time, and give us the valuable insights we need to be great at what we do! ### 5/5 — Amazing app *2024-02-26, version 2024.2.1* Very easy to use and a great way to keep on top of messages on the go ### 5/5 — Great app *2023-01-25, version 7.56.0* Fastest way to engage with customers and a good mobile app. ### 5/5 — Love this app! *2022-10-24, version 7.50.1* I manage multiple corporate social media pages and the Sprout app makes it so easy to keep track of what’s happening on our pages. I love the simplicity of the app to manage engagements and our inboxes. I’m able to stay on top of interactions and quickly respond to inquiries. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*