# Spruce: Cleaning & Chores — user reviews > 152 indexed App Store user reviews of Spruce by Spruce Services, Inc., rated 4.74/5 from 5,026 ratings. - Source: https://appshunter.io/ios/app/spruce-cleaning-and-chores/id1044481250/reviews - App overview in markdown: https://appshunter.io/ios/app/spruce-cleaning-and-chores/id1044481250.md - Rating breakdown: 5★ 4,539 · 4★ 143 · 3★ 21 · 2★ 18 · 1★ 262 ## What do users think of Spruce? Overall sentiment: negative **Pros** - 🚀 Easy scheduling - 👍 Friendly and professional cleaners - 💡 Convenient app and website - 🌟 Great service overall **Cons** - 🐛 Inconsistent cleaning quality - 🕰️ Unreliable scheduling and last-minute cancellations - 💰 Overpriced for the service provided - 🤔 Poor customer service and communication **Commonly reported bugs** - Buggy app and website - Incorrect or missing booking information - Unauthorized entry into homes **Most requested features** - Ability to request specific cleaners - Detailed cleaning checklists - Improved scheduling flexibility - Better communication and follow-up ## Newest reviews (15 of 152) ### 4/5 — Happy Customer *2026-08-22, version 18.0.6* The cleaners have all done an excellent job. My only complaint and the reason for 4 stars rather than 5 is that they don’t give me an actual time that they will be here. They give me a window of 10 to 2 as to when they will be here. That sometimes requires us to be ready to leave at 10 and yet have to sit and wait till 2 or so so it’s impossible to make plans for the day. ### 1/5 — Cancelled Hours Before *2026-01-27, version 18.0* Scheduled days in advance and have guests arriving the next day only for them to cancel hours before and then reschedule for over a week in the future. They cited an excuse of “weather” even though it’s mid 40s and sunny out. We had a storm the weekend before and it is now nothing more than puddles on the ground here and there. I was driving all through Austin all day on business as was everyone else. Even spotted some cars branded for other in-home cleaning services. Will have to go with one of them going forward who will keep their commitments. ### 1/5 — Rushed Service & late for 2nd chance *2026-01-19, version 18.0* The first time I booked spruce, there were several check list items missed or done sloppily. Counters were still very dirty, visible grime on floors/baseboards, tvs and light fixtures were not dusted, shower grime missed, etc. When I asked for a refund, they responded with half off the next service. I decided to take it and give them another shot. They say my pro has arrived, so I leave my unit and go to our club house which is connected to the leasing office. I get a text 2 minutes later saying leasing office is closed can you let the cleaner in. I say yes & they say meet them in the leasing office. I say I am already here and see no one. They said they were messaging them. I waited 15 min and there was no one there. I text and ask for update, they say they are texting the cleaner again. 5 more minutes pass and I let them know to cancel the cleaning and refund me. I will not be trying spruce again. I am supper disappointed. I love a clean home & was excited to have a cleaner again. My OG unfortunately doesn’t clean homes anymore. ### 1/5 — Didn’t clean *2026-01-13, version 18.0* After canceling on me twice and not giving me a full refund, I still had Spruce come out a third time prior to my move-out clean. I had already picked up my apartment, so it was at a point where the cleaner could easily clean it when she entered the unit. I found it very odd that she was taking pictures of everything in the unit before she cleaned. She spent a lot of time on the phone and barely did anything. She refused to clean my oven after I told her I had paid for the oven-clean add-on and said she needed to ask her manager. I then received a message from Spruce stating that if I wanted any add-ons, I had to pay for it through the app and could not ask the cleaner directly—even though I had already paid for this service beforehand, which I found very odd. She proceeded to mop without actually cleaning the unit first, so I lifted items off the floors to allow her to mop properly. She then took pictures of everything I lifted, and I received a message from Spruce stating that I was messing up the work she had done in each room. The cleaner then left without cleaning and posted the photos she took upon entering the unit—of the already picked-up apartment—claiming it was clean. Horrible company; I wouldn’t recommend them to anyone. I read numerous horror stories online and reviews and should have gone with my gut after the cancellations. ### 2/5 — Great app, Bad delivery *2026-01-09, version 18.0* The app works well and it’s nice that it connects to my apartment management so less for me to explain to the cleaners. Annoying that so many normal cleaning services are add-ons though but the price isn’t bad. But the worst part is that in my area, the cleaners do a terrible job. Services I paid extra for weren’t even attempted. All of my neighbors that have tried Spruce joke about how bad it is. Oddly, numerous people have told me their apartments were actually left dirtier than before the cleaning. For instance, one lady said her floor was covered in pet hair… she doesn’t have a pet. I’d love to use this service more frequently if quality was enhanced. ### 1/5 — TERRIBLE *2025-12-20, version 18.0* They do not stand by what they offer. I booked a cleaning move out service and they didn't even sweep or vacuum the floor. After a few emails back and forth I gave up because I realized they will do nothing to assist you with your issue. They sub out the work to people who do not care to work correct. Would highly NOT recommend. ### 1/5 — Unprofessional and horrible service *2025-12-07, version 18.0* I hired Spruce for a full cleaning and was shocked by how much was left undone that I had paid for. The cleaner left my entire master bathroom untouched, and several other tasks were missed completely or completed in a rushed manner. When I emailed Spruce with photos, they sent a second cleaner but told her not to clean everything that was missed and then claimed everything had been completed — which simply isn’t true. If they post a rebuttal saying otherwise, that does not match the actual condition of my home after their visit. Poor quality and zero accountability. I won’t be using Spruce again. ### 1/5 — Very disappointed in the cleaning service *2025-11-22, version 18.0* It was unbelievably bad! I’m a bit short on time to be iterating on all pointers, but for an example, they used some very soapy solution to mop the floor so much so that it was sticky, very slippery and frothy even five hours after the service. To top it, seemingly the mop cloth that they used was already quite dirty and so it made the floor rather on the muddy side. Long story short, I had to cancel my work for the day, re-clean everything that they had cleaned, and hand-mop my entire floor, tile by tile, with plain water mixed with a few drops of vinegar to cut through the soap and to restore my family’s life to normal. ### 1/5 — Cleaners fine; app and customer service are trash *2025-11-14, version 18.0* See title ### 1/5 — Massive waste of time *2025-11-05, version 18.0* This app was beyond frustrating to sign up for. If you switch over to get the code, it resets and you have to start over. Then it says you already have an account but it doesn’t tell you the email to use when you sign in, it makes you use a phone number to get a code which isn’t how you log in. Then after all that, it was almost $200 for a basic cleaning of a one bedroom apartment. Never using this service again. Waste of time. ### 1/5 — Bad service I don’t recommend. Don’t use!!! *2025-11-01, version 18.0* I ordered the move out cleaning service. What I got was that even the reachable drawers were not cleaned, water in the lower cabinet, the floor contains residue and crumbs, foot prints on the table and more stains on my hardwood floor. Really disappointing service. ### 1/5 — SAVE YOUR MONEY *2025-10-27, version 18.0* This service is so horrible and their worst part is their customer service is 10 times worse. They will give you runaround, charging you 50+ and doing add ons but then saying they could not do their job because of their lack of common sense. They treat you poorly too when you ask for a redo or some compensation. Do not get sucked into this service. ### 1/5 — Spruce Cleaner Walked Out and Canceled Service *2025-09-26, version 18.0* Spruce is extremely unprofessional. The cleaner came, stayed only a short time, then left without any communication. Later, the company invented an excuse about a “strange odor” that did not exist — my home was perfectly fine. Spruce does not respect customers at all. They cancel services whenever they want, without caring about the client’s situation. Do not waste your time with this company. ### 1/5 — DO NOT USE *2025-09-26, version 18.0* I wish I would’ve seen these other reviews before booking! My person said they had arrived, and I immediately responded and asked where they were. 10 minutes later, I got a text that they had left and cancelled my service!!!! I had been waiting outside the whole time, and talked to my office management and they said they never even came in. So frustrating!!! The customer service people were no help, and they don’t even have a number you can call, it’s all live chat and they take forever to respond. DO NOT WASTE YOUR TIME WITH THEM!!!!! ### 1/5 — Beware!! Not quality service *2025-09-24, version 18.0* I rarely ever take the time to give bad reviews, but in this case you must know about it, and my complaints are clearly common and consistent with other customers about Spruce’s poor service based on the quantity of other poor ratings that have the same issues. Buyer beware!!! The cleaning staff used is so inconsistent. Some of them are absolutely horrible and have no business cleaning people’s homes and others are decent. It’s very hit or miss. The customer service is responsive, but irresponsible. They make everything difficult so if there are problems, you just don’t feel like dealing with it anymore. One cleaner broke an expensive tabletop in my apartment and Spruce makes it so difficult to get reimbursed that I gave up because I don’t have time to deal with it. Also, a cleaner wrecked my hardwood floors with scratches dragging their cleaning cart around the apt. Spruce denies responsibility and said the scratches were there already. How the heck would Spruce know what my floor looks like before they got there. That’s ridiculous. Another time I paid extra for laundry folding service and my clothes were folded inside out, all in different directions, and folded extra wrinkly. I had to do it all over myself. So much for that. I’ve had my fifth cleaning and three of the five have been terrible and with lots of problems. No refunds. No reimbursement. No customer appreciation. I recommend trying other services before going with Spruce and have no clue how they have a 4.7 rating. I just don’t get it. I don’t see it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cancelled last minute *2026-08-13, version 18.0.6* They cancelled last minute without any proper alternatives and gave the reason they are busy.. please stick to your commitments ### 1/5 — SCAM *2026-08-06, version 18.0.6* Spruce is a scam. I hired them to do a cleaning and they completely skipped almost all of it. I even sent them photos of proof and they just pass you around to a different person every time you email them. I never got my money back or the cleaning done. ### 1/5 — Poor Communication and Unreliable Scheduling *2026-08-05, version 18.0.6* I used this company because they were convenient and recommended through my apartment community. Unfortunately, my experience was extremely disappointing. I had a confirmed cleaning appointment and requested an additional service. At no point was I warned that making a change could result in my entire appointment being canceled. Had I known that, I never would have requested the add-on. The cancellation left me scrambling after I had already rearranged my schedule and paid for dog daycare because pets must be out of the home during cleaning. Customer service offered no reasonable solution and simply told me my original appointment could not be restored. The biggest issue isn’t that they couldn’t accommodate the extra service—it’s the lack of transparency. Customers deserve to know that requesting a modification could cost them their confirmed appointment. Based on this experience, I can’t recommend this company. ### 1/5 — Think twice before letting them clean your home. *2026-08-03, version 18.0.6* From uncleaned units to theft. This company is dishonest and I warn anyone from using their app and services. ### 1/5 — The app doesn’t work *2026-07-23, version 18.0.6* The app doesn’t work, I put in my login information, and I’m getting an error message ### 1/5 — Horrible move out cleaning *2026-06-14, version 18.0.6* I booked Spruce move out cleaning service for my 2 bed/bath apartment. I had the hope that it will lower the burden of cleaning before move out during a busy season. Unfortunately the quality of the service was not satisfactory at all. Dust left in various places, hair left in cabinets and drawers and parts of shelves not cleaned at all. Additionally I received a text message during the cleaning that they were not able to remove certain stains- spoiler alert, took me 5 minutes and I was able to fix that parts. In total I spend 1.5 hours cleaning on my own after the service to bring the apartment in an exceptional status. To spruce, at least I was able to get a partial refund after complains with pictures. I definitely would not recommend this company to any of my friends or family. ### 1/5 — Truly the worst *2026-06-05, version 18.0.6* They never show up when they’re supposed to, they never do a complete job, the communication sucks. I had a particularly useless cleaning recently - showed up 4 hours late and lied about when they showed up, stayed an hour for a premium cleaning, still had dust everywhere and my curtains hanging off the wall, etc, etc and they wouldn’t refund me, they gave me a $20 credit. I’ve used them for routine cleanings and every time I’m disappointed. I finally cancelled my subscription. ### 1/5 — This service is hot garbage *2026-05-28, version 18.0.5* Showed up 4 hours past the agreed upon window when nobody was home, waited 15 minutes then cancelled. Then customer service couldn’t have been worse handling the situation. Should have far better customer service at this price point. ### 1/5 — SCAMMER ALERT *2026-05-20, version 18.0.5* If yall are looking to hire the Spruce app to clean your home, don’t do it. I paid $200 for a deep clean and the cleaning people did not clean my house whatsoever. They left my floors sticky, they didn’t wipe down my countertops, and didn’t perform half the services the claim to provide. The only thing they did was clean the toilets. I had to come home and do an additional hour of cleaning just for my home to feel clean. Not only are their maids lazy, they are negligent. They left my door unlocked and left all my windows open. When I came home the apartment smelled like musty cigarettes. I don’t smoke, so clearly the maids were participating in activities other than cleaning my house. They left my home musty, hot and unsecured. When I complained, Spruce offered me $25 even though I provided pictures of the unclean home and they agreed the home was not clean. DO NOT HIRE SPRUCE MAIDS IF YOU WANT A CLEAN HOME. They price gouge and leave your home vulnerable to intruders. ### 1/5 — Terrible communication and service *2026-01-29, version 18.0* Terrible experience with a move-out cleaning I scheduled. I was never contacted through the app or via text to inform me that my appointment had been rescheduled due to weather. The app showed no indication of a reschedule until I reached out to customer service late in the evening on the day of the original appointment. I was then assured the cleaning would be completed on the rescheduled date. Because of this delay, I had to request an extension on my move-out date just to allow time for the cleaning. Despite being told the crew would arrive within the proposed 9 a.m. to 5 p.m. window, no one showed up until after 6 p.m., at which point I no longer had access to my old apartment and had to cancel the service entirely. Throughout this entire process, I had to repeatedly reach out through the app and by text just to get updates. There was no proactive communication at any point. The lack of transparency and missed commitments made it impossible to create a reliable backup plan, as I kept being promised timely service that ultimately did not happen. ## Most praised reviews (10 highest-rated) ### 5/5 — Quality work *2026-05-15, version 18.0.5* Always quality service. But, Anyelin from Spruce went above and beyond..thank you! ### 5/5 — Scheduling *2026-05-11, version 18.0.5* Perla (?) is fantastic ! She does everything so beautifully I enjoy having her here !! ### 5/5 — Jennifer *2026-05-07, version 18.0.4* Jennifer was amazing ### 5/5 — Scheduling *2026-03-02, version 18.0* After misunderstanding time for my appointment, I am glad I waited. A very professional operation. Kind worker who put a lot of energy into making things perfect . ### 5/5 — Best and convinent *2025-10-16, version 18.0* Perfect , very clean , on time …. The best service . ### 5/5 — Good and effective *2025-09-17, version 18.0* Loved it ### 5/5 — Don’t bother *2025-02-27, version 18.0* I thought this was supposed to be easy and seamless. The customer service is awful and you can’t even get on the phone to speak to someone. I’m getting texts saying the cleaner is there a day before I scheduled the cleaning, I’m getting error messages saying the card can’t be charged, DESPITE my account having more than enough money for the charge. Then my booking gets cancelled. Then I have to rebook and they say it may not be able to get confirmed due to short notice, DESPITE having booked 2 days beforehand. It’s been a nightmare and unless the cleaning is actually extremely thorough, I’ll never use this company/app again. Get better customer service! ### 5/5 — Apt 216, Swenson Farms Blvd *2024-10-24, version 18.0* I have not seen the apartment, but the photos looked great. Thanks for help, Darlene Douglass for daughter Jennifer Kemmeret. ### 5/5 — Best cleaning yet *2024-10-03, version 18.0* Ricky was amazing and would highly recommend ### 5/5 — Great experience *2024-08-15, version 18.0* My housekeeper Rosalia contacted me when she was on her way and when she was done. House was clean and she left checklist of things she did. Felt very taken care of and overall had a great experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*