# Spruce: Medical Communication — user reviews > 253 indexed App Store user reviews of Spruce by Spruce Health, rated 4.90/5 from 94,426 ratings. - Source: https://appshunter.io/ios/app/spruce-medical-communication/id1080857171/reviews - App overview in markdown: https://appshunter.io/ios/app/spruce-medical-communication/id1080857171.md - Rating breakdown: 5★ 87,547 · 4★ 4,115 · 3★ 1,021 · 2★ 362 · 1★ 1,381 ## What do users think of Spruce? Overall sentiment: positive **Pros** - 🚀 Efficient communication - 👍 Convenient and user-friendly - 🔒 Secure messaging - 🚑 Excellent medical care and support - 💡 Innovative features - ⚡ Prompt responses from providers **Cons** - 🐛 Technical issues and glitches - 🔍 Difficulty navigating the app - 💰 Concerns about pricing changes - 🕰️ Long wait times for responses - 🔒 Privacy and security concerns **Commonly reported bugs** - Inability to delete or deactivate accounts - Inconsistent performance across devices - Delayed or missing message deliveries **Most requested features** - Improved organization of message threads - Ability to include multiple users in conversations - Enhanced accessibility features for visually impaired users - Seamless integration with other medical platforms ## Newest reviews (14 of 253) ### 3/5 — Glitchy *2026-07-24, version 4.5.7* Just glitchy ### 3/5 — No way to search texts *2026-07-07, version 4.5.6* With a 13 yr old company they should have an option for to search for key words in the text chat area. ### 4/5 — Exceptional Care *2026-06-29, version 4.5.6* I have been a patient of Dr. Rellas for many years and have always been impressed by his knowledge and genuine concern for me. Now that he is a concierge provider, the level of personalized care he is able to peovide has been exceptional. I know he takes the time to truly understand my needs and provide thoughtful guidance. As I enter my later years, I feel incredibly fortunate to have Dr. Rellas in my corner. I highly recommend him to anyone looking for outstanding, patient-centered care. ### 5/5 — Enjoying Spruce *2026-06-20, version 4.5.5* Spruce is new to me; but, very much like patient portals I’ve used before and use now. I like it because it seems to be more directed for communicating directly with my physician and therefore seems easier to me to use than the patient portal. ### 5/5 — Spruce!! *2026-06-17, version 4.5.5* Actually this is a very good idea!.It’s something that benefits me in so many ways!..It saves me from staying on the phone,also once my prescription is ready I receive a email..I never would’ve thought that following instructions would be so easy. ### 5/5 — Excellent surprisingly *2026-06-16, version 4.5.5* I don’t normally operate on these things cause they don’t normally work too well but Dr. Andy Wolff’s SPRUCE I write and I back directly. ### 4/5 — Helpful app for communication *2026-06-15, version 4.5.5* I like the portal feature to message physicians. So far, it’s been a helpful app. I would like to see improvements with having a search feature to search out keywords in the portal so I can easily access info from past months. ### 5/5 — Continuity of Care *2026-06-05, version 4.5.5* Dr. Katelyn is the best. She is on top of things and has helped me in a very time efficient manner. Thank you for all you do! ### 5/5 — Best Communications with my Doctor ever *2026-06-05, version 4.5.5* The ability to have rapid chats directly with my doctor without have to run the gauntlet of phone and portal messages that rarely are answered by people who know nothing about me is a major relief. I have an autoimmune disorder that is very difficult to treat and every day I feel different, so having direct access to the doctor has made a major difference to my mental and physical health. This is the way medicine should be. ### 5/5 — The best *2026-06-01, version 4.5.5* Fast and easy very useful to me and my family ### 5/5 — A responsible and excellent doctor *2026-05-30, version 4.5.5* I really like Dr. Jennifer Li. Whenever I have questions, I can reach out to her, and she responds quickly to resolve my concerns; she is a highly responsible and excellent ### 5/5 — My Experience *2026-05-27, version 4.5.5* They have been absolutely wonderful and so easy to work with. They also go above and beyond to work with you when life happens. ### 5/5 — Excellent platform *2026-05-22, version 4.5.5* Clean interface, quick , clear team communication, great for staying connected with patients. ### 5/5 — Psych appointments *2026-05-20, version 4.5.5* Top notch!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not helpful *2026-08-21, version 4.5.8* Will not load…shows up as downloaded but then tries to reload. No success. ### 1/5 — No search function *2026-08-07, version 4.5.8* Would be much better if it has a search function. So difficult to look back at convos and all you can do is scroll. ### 1/5 — So many glitches *2026-07-18, version 4.5.7* The intake took 4 separate attempts. Had to re enter info multiple times on the same screen. Got to the end and had to restart. Nothing saved even though I’m logged in. If you select “no” for something, it still requires all the info as though you hit yes. It also asks for the same info over and over again. You got my birthday on the first of 10 pages, why doesn’t it autofill? ### 1/5 — Can’t send messages to half my clients *2026-07-16, version 4.5.6* I can’t send text messages to half my clients. I’m definitely looking into an alternative ### 1/5 — Ally *2026-06-04, version 4.5.5* Member dashboard does not work. You pay $99 and can't set up an appointment. ### 1/5 — Need some improvement *2026-05-22, version 4.5.5* Call drop, and they freeze a lot don’t care for the app ### 1/5 — Uploading forms *2026-05-14, version 4.5.5* I believe it is very difficult to upload. So far I can’t upload anything. Not easy to use. ### 1/5 — Not even close to my favorite app *2026-03-26, version 4.5.3* This has been very, very difficult to use. I am not a fan thanks. ### 1/5 — Scammers *2026-02-10, version 4.5.0* I got asked to cash app olumide007 for my prescription. ### 1/5 — CEO *2026-01-21, version 4.4.35* Worthless support ## Most praised reviews (10 highest-rated) ### 5/5 — Great communication *2026-08-24, version 4.5.8* I’ve always wanted an app that allowed me to reach out to my dr immediately instead of always having to login to a portal. Great for texting and video chatting. ### 5/5 — Therapist *2026-08-18, version 4.5.8* Kendra is amazing ### 5/5 — Me *2026-08-18, version 4.5.8* It’s easy to use and type in what you want to say. ### 5/5 — Works great *2026-08-14, version 4.5.8* As a patient as well as a psychologist I find this to be the most stable and usable apps in this category ### 5/5 — Mental Health and anxiety *2026-08-13, version 4.5.8* Thank you all so much for helping me . I need guidance and mental health and my anxiety is so bad that most days I just shut down where I can’t eat, sleep , speak so fast that I don’t even know what I said . I need this guidance in my journey through life . Thank you for 2nd chances . So grateful . ### 5/5 — What a Group! *2026-07-26, version 4.5.7* Everyone I’ve been guided to seems like the perfect fit. Psychology has come a long way in the past few years with new techniques and approaches. Spruce and Associates are tops in their field and I feel fully supported by all these fine professionals. ### 5/5 — Communication *2026-07-21, version 4.5.7* So far so good. ### 5/5 — Amazing option *2026-07-06, version 4.5.6* This app is amazing and I really appreciate it! ### 5/5 — i like joel and *2026-06-26, version 4.5.6* spruce is ok ### 5/5 — Spruce Rating *2026-06-22, version 4.5.5* This app has worked very well for me. Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*