# SPYPOINT — user reviews > 374 indexed App Store user reviews of SPYPOINT by 9138-4529 Quebec Inc., rated 4.30/5 from 41,410 ratings. - Source: https://appshunter.io/ios/app/spypoint/id1074343060/reviews - App overview in markdown: https://appshunter.io/ios/app/spypoint/id1074343060.md - Rating breakdown: 5★ 28,392 · 4★ 5,858 · 3★ 2,515 · 2★ 1,276 · 1★ 3,369 ## What do users think of SPYPOINT? Overall sentiment: negative **Pros** - 🚀 Decent camera - 👍 Pretty solid - 👍 Best app ever - 👍 Great app and great cameras - 👍 Worth the money - 👍 Enhancing convenience **Cons** - 🐛 Terrible app experience - 🐛 Deletes unselected photos - 🐛 Buggy app - 🐛 Software falls short - 🐛 App changes cause issues - 🐛 App no longer works - 🐛 Forced app update causes problems - 🐛 Garbage app with ads - 🐛 Unreliable cameras - 🔋 Battery issues - 🔒 Lack of customer support - 🔒 Terrible customer service **Commonly reported bugs** - App frequently deletes wrong photos - Old photos not showing in app - App gets stuck in 'connecting' state - App only works in portrait on iPad - Camera GPS not updating accurately - Camera not transmitting photos consistently **Most requested features** - Add ability to change plans within app - Add remote trigger option - Add 'select all' button for photos - Add ability to turn camera on/off remotely ## Newest reviews (19 of 374) ### 2/5 — Fausses captures *2026-08-30* Malheureusemement les caméras prennent énorméments de fausses captures malgré la configuration. Elles sont très sensibles aux feuilles dans le vent. Le forfait 250 photos devient plein avant la fin du mois. **Developer response:** Bonjour, merci de nous avoir fait part de ce problème. Nous aimerions pouvoir examiner de plus près vos caméras afin de comprendre ce qui est à l'origine de ce nombre élevé de fausses alertes. N'hésitez pas à nous contacter au 1-888-779-7646 afin que nous puissions approfondir la question et vous aider. ### 2/5 — Filter issue *2026-08-25, version 5.18.0* My camera filter continues to go on and I haven’t received any pictures in 2 days. Logged out and back in. Same issue. ### 2/5 — Wish I didn’t update *2026-08-13, version 5.18.0* What happened to battery percentages and signal strength percentages????? Seriously this layout is better??? Definitely worse than before. Why would anyone want more clicks to get to status? The rows of cameras are so large you can only see 2 at a time. The old slim rows were so much better. Please add the option to go back!!! ### 4/5 — App is Good *2026-08-13, version 5.17.0* I have used SPYPOINT for a few years now, and have 18 cameras out, four cameras 12 hours away, and 14 cameras 2200 miles away. The recent upgrade to the app is very nice. The cameras can be hit or miss sometimes, and as such, I always have a month to month plan because they tend to go down (solar panel not charging or they need a reboot) and it may be months before I can get to them. The camera choices have reduced, which I can understand, but my favorite, the solar Link Micro S LTE, is no longer available, it is also the longest lasting camera I have, going on five years; I guess you can’t make much money that way. 🙂 ### 2/5 — Moins de precision *2026-07-27* Dans IOS les boutons ”meteo” et ”aide” ne fonctionne plus, de plus, l’interface du tableau de chaque camera etait tres bien avant, on voyait tout de suite le pourcentage de batterie!!! Maintenant on ne voit que ”elevé” ou “faible”…. Mais faible comment??? Ca me dit pas combien de temps il me reste pour aller faire recharger ma batterie!!!! Le pourcentage est tres important!!! De plus, il faut maintenant entrer dans les options de camera pour voir l’etat de la camera, avant on le voyait directement, il n’y a rien de plus, sinon qu’une navigation plus lourde et moins de precision!!! Moi je retourne a l’ancienne versionsi cela est possible!!! Tout etait parfait avant!!! **Developer response:** Salut ! Tu peux essayer de te déconnecter de l'application puis de te reconnecter. Les options Météo et Aide devraient se trouver en bas à droite de l'application. Concernant le pourcentage de batterie qui n’apparaît pas, la récente mise à jour de l’application inclut des changements qui peuvent demander un peu de temps pour s’adapter. Notre équipe examine activement les retours des clients, les performances générales et l'expérience utilisateur pour continuer à améliorer l’application. Si tu ne vois toujours pas les options Météo et Aide après t’être reconnecté, n’hésite pas à nous appeler au 1-888-779-7646. Nous serons ravis de t’aider davantage et de résoudre la situation. ### 2/5 — Wish I didn’t update *2026-07-21, version 5.16.0* What happened to battery percentages and signal strength percentages????? Seriously this layout is better??? Definitely worse than before. ### 1/5 — App is getting worse and worse *2026-06-14, version 5.15.0* Ever since the last update I cannot pull up my gallery. Just an empty black screen. I have to force quit. Log out. Log back in and it works maybe 50% of the time. I’ve spent thousands on cameras and plans. It’s not worth it. I’m switching over as soon as I can. ### 3/5 — App always has glitches *2026-06-13, version 5.15.0* They virtually never get there app running right. Always has bugs, I’ve been using SPYPOINT for 6+ years and run over 100 cameras. Trust me I’m smarter than they are with knowledge about there products and app. You would think they would eventually get it right but…. ### 3/5 — I can’t even renew my subscriptions, it’s crazy *2026-05-14, version 5.15.0* This is actually pretty wild. I have 2 SpyPoint trail cams and 2 premium subscriptions for the past year. The apps and cams are great, but my credit card expired. I can’t renew my plans via the app or update my card. It tells me to go to the website. On the website it says it’s under construction and to use the app. Within the app, the support section lists hours to get a hold of support but NO email or phone number is listed. How am I supposed to pay you guys? My plans expired and I can’t renew. It’s wild. ### 1/5 — Probably the worst trail camera product on the market *2026-05-13, version 5.14.1* I bought the camera for 179 dollars. I bought a basic plan. I upgrade to unlimited plan. (Additional 120 dol) and STILL have to pay for downloading videos because preview photos are useless. And I just want to watch my backyard wildlife not even a hunter jeez ### 4/5 — Used to work *2026-05-05, version 5.14.1* No notifications ### 1/5 — Terrible *2026-05-05, version 5.14.1* So I’ve had this camera for 2 years now. It is a constant disappointment, very rarely sends me photos when I ask for them. I have the high dollar plan with cellular. Customer service is more of a placebo and doesn’t really do anything. Buyer beware! ### 1/5 — Canceling membership *2026-04-02, version 5.14.1* Make sure you call the company they will keep charging you after you cancel the subscription and only refund you $10 ### 3/5 — Multiple pics *2026-03-24, version 5.14.1* Ever since the new update I receive multiple pics of the same thing so most of the time I’m on the app I’m deleting pics ### 1/5 — SPYPOINT App *2026-03-16, version 5.14.0* I have had this app for several years with no problems. All of a sudden it will not show the battery percentage. It just shows N/A on all 3 cameras. Unacceptable. Please let me know if there is a fix for this! ### 1/5 — Updates on camera *2026-03-16, version 5.14.0* Cameras cannot update and I have N/A on how much battery I have. They are not sending pictures. ### 3/5 — Camera *2026-03-10, version 5.13.0* Had my cameras for about 2 1/2 months and one of them is already messed up. Worked good while it was working, but you’d think they’d last a little longer than that before having problems ### 4/5 — App needs bug fixes with timezone problems, developers look into this!! *2026-02-23* When the camera is located in a time zone an hour ahead of the local time of where the app is, and the camera takes a photo anywhere from 12:00am to 12:59am( on the cameras time zone) the app will give you a notification that it sent a photo, but photo does not appear in app, since the next day has technically not happened in the app yet. If you wait until the app has also reached 12:00am, then you can see the photo(s). The app can’t handle receiving a photo from a date and time that hasn’t existed yet. If you login to the SPYPOINT website, you can see the photo. If you change your time zone on your phone to match the cameras timezone and reopen the app, you can see the photo. If you change your time zone on your phone back to local time, go open the app and the photo is gone again. Very annoying having to open the website to view the photo when every second counts at that time. Developers please work on this and fix it with an update! **Developer response:** Hi there, thank you for sharing your detailed feedback. SPYPOINT cameras can sometimes experience time zone mismatches because the camera takes its time from the nearest cell tower, which may be located in a different time zone than your application's actual location. This typically results in about a one-hour difference, and the photo will be transmitted in the app once the local time reaches that same date. We’d be happy to take a closer look at the camera setup. Please reach out to us at 1-888-779-7646, and we’ll gladly investigate further and provide assistance. ### 1/5 — Avoid!! Tech support is the worst *2026-02-10* I have several SPYPOINT cameras. I can say how frustrating they are. They barely work and the app has issues. I have been in contact with the tech support and they apologize and admit the problem is on their end. Having said that they don’t fix it or really offer any resolution. I can stress strongly enough don’t give them your money. **Developer response:** Hello there, please be advised that our team is actively working to address current app-related concerns. While occasional technical issues may arise, our objective is always to provide clear guidance and timely resolutions. It’s concerning to hear that you feel this hasn’t happened in your case. We’d truly appreciate the opportunity to review your situation more closely and work toward a proper resolution. Kindly contact us at 1-888-779-7646 at your earliest convenience. Our team will be pleased to investigate your concerns further and provide the necessary assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Do Not Buy Totally Useless Subscription *2026-08-27, version 5.19.1* Nonstop false alarms ruin the app and the cameras. Totally useless with hundreds of photos of absolutely nothing. Returning the two dozen cameras I purchased, thankfully from Costco. Do Not Buy! ### 1/5 — Mitraillage systématique *2026-08-16* Bonjour , En Juillet du fait d’une intervention à distance la caméras n’est mise à mitrailler au rythme de 2 photos par minute de jour comme de nuit . Avec la conséquence suivante : activation du flash la nuit qui a épuisé la batterie en une seule nuit = zéro énergie et zéro recharge photovoltaïque. Une vraie catastrophe qui laisse à penser que les développeurs et la maintenance n’est vraiment pas compétente ? Une certaine insolence est ressentie quand on explique les problèmes. Puis un vide total pendant presque un Mois ! **Developer response:** Bonjour, merci de nous avoir signalé ce problème. Nous aimerions examiner de plus près les réglages de votre appareil photo et les modifier à distance afin de réduire le nombre excessif de photos prises, l'utilisation du flash et la consommation de la batterie. Nous aimerions analyser en détail ce qui s'est passé et consulter l'historique de l'appareil photo pour mieux comprendre la situation. Veuillez nous contacter au 1-888-779-7646 afin que nous puissions approfondir notre enquête et vous aider. ### 1/5 — Totally Useless Subscription *2026-08-07, version 5.17.0* Nonstop false alarms ruin the app and the cameras. Totally useless with hundreds of photos of absolutely nothing. Returning the dozen cameras I purchased, thankfully from Costco. Do Not Buy! ### 1/5 — What a mess *2026-07-31, version 5.16.0* The newest update is a complete mess. Just adding an additional screen doesn’t make it better it makes it cluttered. If you haven’t updated DON’T! ### 1/5 — New update *2026-07-28* Everything was well placed before the update. We’re is the battery percentage. I don’t have time to do extra steps when you have misquotes trying to get me. Layout is too long to scroll when you have several cameras. **Developer response:** Hello there, we understand that changes can take some time to get used to, and we truly appreciate you taking the time to share your feedback. Your input is valuable to us, and we'll be sure to pass your insights along to our team for careful review. ### 1/5 — New 7/23/26 app sux *2026-07-26, version 5.16.0* Why did Spypoint change their app? Don’t give me the 7646 number to call as I have already spoken to them and they have been unhelpful. They changed the format of the app without even having to update it manually. All the Font size is now super difficult to read, and they changed the battery meter. Battery meter no longer shows a percentage rather it shows a five bar system. I’ve been doing extensive testing with my voltmeter and how it compares to the five meter. Using AA alkaline my flex M series camera are showing medium level battery with three bars and a nominal voltage of 10.62 V, which equals to 1.32v per cell. On the flex M in the system settings, you can only choose between aa lithiums as the power source or auto. My camera is set for Auto. There is now way that 10.66 v could be medium battery left. I’m giving this app review a one star but I would give it zero if possible. I can’t believe you didn’t do a beta test first for rolling this out. ### 1/5 — Cannot make purchases within the app *2026-07-25, version 5.16.0* Unproductive and frustrating to have to login into a browser to make any purchases! This should be done in the app. ### 1/5 — Useless Subscriptions *2026-07-21, version 5.16.0* False alarms galore ruins the app and the cameras. Totally useless hundreds of photos of absolutely nothing. Returning the dozen cameras I purchased, thankfully from Costco. Do Not Buy! ### 1/5 — Does not notify on Coyote Detect *2026-07-17, version 5.15.0* On image species detect it does not notify on coyote, but does with other species. Yes, the app is aet correctly. Hasn’t ever. It’s been months of bringing it to their attention. ### 1/5 — Red more updates *2026-06-24, version 5.15.0* I wish that they would do more updates for the app and cameras ## Most praised reviews (10 highest-rated) ### 5/5 — Photos *2026-06-24, version 5.15.0* Trail cameras and ### 5/5 — Easy to use *2025-12-01, version 5.12.0* Very easy to use. Set up very easy and walks you through everything clearly. Best part is you don’t have to do the cellular plan with SPYPOINT. ### 5/5 — Good camera, IF. *2025-11-30, version 5.12.0* I have had 2 Flex M cameras now for a couple years now. I have read the review issues. 1- camera taking pics of nothing, if you set up to avoid branches, weeds ect. And set to lowest setting, all will be good. 2- problem with app, I think it's a problem with the operator. It will take at least 1 year of playing with the settings to get it right, I run Lithium batteries , after 2 years , still got 67%, on for 2 months then put away till next year. Great pics and great camera, just play with it. ### 5/5 — Sealed SKYPOINT *2025-11-27, version 5.12.0* Accept sealed SKYPOINT cameras! ### 5/5 — Over 60 running *2025-10-22, version 5.10.0* Solar Link Micro S LTE. Both Verizon and ATT I have never written a review in my life, but feel compelled to do so over these extraordinary cameras. I have over 60 of these cameras running and they’ve been doing so for over three years. I find it amazing that I could take a solar powered camera with a lithium battery and place it without having to return to it for years. These cameras require you to update the programming when you get them. If you failed to update the programming, they tend to be buggy. I was so impressed with these cameras that I bought up all of the remaining discontinued models before Spypoint updated with the newer models. I still have about 30 cameras to put out over three properties. Only one lithium battery was defective in the whole batch of nearly 100. Occasionally, they will shut off and I think this is due to cell coverage, sometimes dropping out and the camera not restarting. I’ve been able to fix this by forcing a picture at the next sync. I use the insider club and I am able to obtain 250 pictures per camera per month all for $100 total. It comes out to about a dollar a camera per year. The ideal is to have the camera facing South to keep the battery fully charged and obviously choose a location that doesn’t have a bunch of branches or grass waving in the wind. Even with that, I keep the camera sensitivity on low and adjust the number of pictures to be taken to use up all 250 shots. Start with a picture every 30 minutes. The only gripe I have is the website doesn’t allow a button to add my filters to 100 cameras, and the website often drops this setting. After spending thousands on AA batteries and SD card retrievals, these are simply fantastic to adjust settings from my phone and not have to revisit the locations Thank You ### 5/5 — Pls fix *2025-09-24, version 5.9.0* I’ve been using the lm2 camera for a couple of years now and it’s stated to send pictures in bunches for example it will send 10 photos in one bunch instead of when the picture is taken pls fix ### 5/5 — Best ever *2025-09-20, version 5.9.0* I am a 12 year old and my mom got these for my birthday and I love them I have had no issues with them the only problem is that it takes forever for it to send the picture to my phone ### 5/5 — Money *2025-09-19, version 5.9.0* The camera are 15 dollars a piece a month. There always is problem with the app and also the camera the battery life on them are no good and why should we pay 15 dollars a month to see pictures though we already spent a 100 and something for the pictures in the first place. ### 5/5 — Overall pretty good. *2025-09-09, version 5.8.0* I amended this review up one star based on the developer response to my original review. At I’m very surprised at how many poor reviews there are. I’ve had my camera set up in the woods at my cabin for four years now. Aside from the occasional foliage that grows up in front (my fault ;o) ) and triggers the camera over and over in the wind… the system actually works rather well. I do pay for the HD pics (worth every penny for that nice buck) and for the 250 pics/mo as I get a lot of critters up there and 100 was not nearly enough for hunting season. The standard pic quality is pretty good and requesting a copy of a pic in HD is just one simple click. ### 5/5 — Merci *2025-06-11* Très bonne qualité **Developer response:** Bonjour, merci pour votre retour. Notre objectif est de fournir un caméra de la meilleure qualité possible, et nous sommes ravis que vous puissiez le confirmer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*