# Square Appointments: Scheduler — user reviews > 709 indexed App Store user reviews of Square Appointments by Block, Inc., rated 4.90/5 from 195,309 ratings. - Source: https://appshunter.io/ios/app/square-appointments-scheduler/id1023050786/reviews - App overview in markdown: https://appshunter.io/ios/app/square-appointments-scheduler/id1023050786.md - Rating breakdown: 5★ 181,201 · 4★ 8,733 · 3★ 2,848 · 2★ 791 · 1★ 1,736 ## What do users think of Square Appointments? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 📅 Helpful appointment reminders - 💳 Integrated payment processing - 👍 User-friendly interface - 🕰️ Recurring appointments - 🤝 Great for small businesses **Cons** - 🐛 Bugs and glitches - 🤔 Confusing navigation - 🔒 Lack of security features - 💰 Expensive paid plans - 📞 Poor customer support - 🗓️ Difficulty managing schedules **Commonly reported bugs** - Appointments disappearing or not syncing - Issues with changing or rescheduling appointments - Unreliable notification system - Incorrect time/date display - Trouble connecting with Square payment system **Most requested features** - Ability to customize text/email reminders - Option to block time slots for personal use - Integration with more calendar apps - Easier way to manage multiple locations - Feature to collect deposits or prepayments - Improved reporting and analytics ## Newest reviews (10 of 709) ### 4/5 — Features *2026-08-24, version 7.20* I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms. ### 2/5 — Dark Mode unacceptable *2026-08-17, version 7.20* Recent update matching device system theme automatically is unacceptable. I want my phone in dark mode not your app. Dark mode does not distinguish colors of imported calendars between pending appointment making it difficult to know what is pending. There is no reason for your app not to have a setting feature to select between a light (typical) setting and dark or to mirror my phones setting. ### 3/5 — can’t change it from PDT TO EDT *2026-08-07, version 7.18* having trouble getting it to match my time zone, making it hard for clients to select a correct time and book with me. i tried to deal with customer support and figure everything out and still couldn’t, however i do enjoy the app if that can be resolved. ### 5/5 — Excellent *2026-08-01* I’m a professional astrologer based in Melbourne. For a long time, I had been trying to create a booking website for my professional services. I tried many times, but the process always felt complicated. Later, I discovered that there are appointment booking apps that make the whole process much easier. I searched on Google and found many options, but Square seemed the easiest to use. So, I created a business profile on Square. Now, booking appointments is simple and hassle free, making it much more convenient for both me and my clients. **Developer response:** Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with. ### 5/5 — Great for my business *2026-07-31, version 7.17* I've been in business for 26 years as a massage therapist and so far this has been great for me to make appointments with my clients ### 5/5 — Appt app *2026-07-31, version 7.17* Helped me get my appointments together ### 5/5 — Bueno *2026-07-29, version 7.17* Muy bueno lo recomiendo ### 3/5 — Square used to be better. *2026-07-27, version 7.17* Square sucks now!! Takes forever for appointments to load in and for app to start up when it used to be much quicker. And now they’ve made it more difficult to quickly select a time to block for personal events. ### 5/5 — Fantastic Appointment Schrduler *2026-07-23, version 7.17* ⭐⭐⭐⭐⭐ Square Appointments has been an excellent solution for our business at Know What AI Sees™. It makes scheduling AI strategy sessions and consultations incredibly simple for both our team and our clients. The online booking experience is clean, intuitive, and professional, allowing clients to easily choose a convenient time without the back-and-forth of emails or phone calls. Automated confirmations and reminders help keep everyone on schedule, and the overall platform has been reliable and easy to manage. As a technology-focused company, we appreciate software that delivers a seamless customer experience while helping us stay organized. If you’re looking for an appointment scheduling platform that’s easy to use for both businesses and customers, Square Appointments is an outstanding choice. ### 1/5 — Terrible last update *2026-07-23, version 7.17* After the latest update, creating personal events has become incredibly frustrating. Something that used to take just a few seconds now requires going through far too many screens. If I simply want to block off some time so clients can’t book that slot, it takes much longer than it should. On top of that, it’s almost impossible to write a note. The keyboard covers the text field, so I can’t even see what I’m typing. That leads to typos, missing spaces, and other mistakes. I also can’t properly paste text or links into the note. Please just bring the old workflow back. The new version is much less efficient and makes using the app significantly more difficult. ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t respond to your own clients *2026-08-18, version 7.20* Imagine an app where your own clients/new clients initiated contact to you through its own message system asking a question & you can’t answer the question because the app says i need consent from the customer to answer their question THEY reached out about. WELCOME TO SQUARE! The error prompts you to contact support if it’s not marketing and support will tell you that is the law!! no way around it but these geniuses haven’t heard of implied consent or know I DONT NEED CONSENT TO ANSWER A CLIENTS QUESTIONS. DONT USE SQUARE ### 1/5 — Square dark mode makes the app nearly unusable. *2026-08-17, version 7.20* Square suddenly started following my iPhone’s system dark mode, and there doesn’t seem to be any setting in the app to change the display mode independently. My iPhone is intentionally set to Dark Mode, but I do NOT want Square to be in Dark Mode. The entire UI, including the schedule/calendar, is now black, making appointments and different sections extremely difficult to distinguish. It has become very difficult to use for managing my business. Why was this changed without giving users an option to choose their preferred display mode? If the app is going to follow the phone’s system setting, there should at least be an option to override it within the Square app. Please give users the ability to choose Light or Dark Mode independently. This is seriously affecting usability. ### 1/5 — New update *2026-08-16, version 7.20* The decision to automatically mirror light and dark mode to your device, without having an option to turn it off in the app setting was a bad decision, please make a setting where you can toggle light/dark mode in app ### 1/5 — Unwanted updates *2026-08-16, version 7.20* It’s really frustrating when square does an update, for various bug fixes and improvements and bam, throws in dark mode. Dark mode with no option to turn it off in app, it just follows the iPhone setting which is frustrating. Please add an individual setting for this inside the app. ### 1/5 — Used to be good *2026-08-15, version 7.20* Been using for 13+yrs. Costs have risen an insane amount for no better service. When I asked why they rose in ‘22 I was literally told “bc they can.” They change the app interface/look every other month, it’s absolutely infuriating. I can’t wait to sell my companies and get rid of square bc they’re so integrated into my companies it’d be too annoying to switch ### 1/5 — new update *2026-08-12, version 7.20* i can no longer even open my booking app without a notification about tap to pay causing it to glitch and close. i don’t need tap to pay and it shouldn’t cause so many other issues with the app. just let me agree not to use it so i can swipe cards without constant interruption from the “update your ios” i don’t want to update my ios!!! it ruins a iphone 13 y’all are crooks! ### 1/5 — Not mobile friendly anymore *2026-08-05* I’ve been on square appointments with my business for 5 years or so and recently their updates in the calendar format on the phone are absolutely not phone friendly! Clearly they don’t test it on a phone anymore as the keyboard covers the personal time entry notes so you can’t see what your writing and it’s so clunky now and time consuming to put in when your on the go and running a business..the interface changes they have made over the last few months just keep changing and most of the them not for the better sadly we are looking at moving away from square because no care is given for us mobile service businesses on the go! This is what an app is for! **Developer response:** We're sorry to hear you had a negative experience. We'd appreciate the opportunity to learn more about what went wrong and how we can improve. If you're open to it, please reach out to our Support team so we can better understand your feedback and assist you. ### 1/5 — The app was good *2026-08-01, version 7.18* You can tell the various teams don’t speak to each other as they build or work on features, because the whole user journey from a-z don’t make sense, but it makes sense within a small area. There are constant bugs now in this app as well, I wish I could write and give you every bug I find which is daily, and I’m a professional app dev myself, so I’m not some user who doesn’t understand what a bug is, I’m telling you it’s riddled with bugs ### 1/5 — The worst most complicated app *2026-07-30, version 7.17* Every simple task is a problem. Extremely difficult app. Absolutely gave me anxiety. Do not recommend ### 1/5 — Worse customer service *2026-07-27, version 7.17* Loved the app until I started encountering glitches and reached out to their customer support…it’s been 15 days since I’ve been promised a return call or email. I’ve sent multiple follow up emails and still have not had a response. Honestly one of the worst customer service experiences I’ve ever encountered. Too bad for square as our national company was considering setting up an account with them. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-29, version 7.22* I've been using square for years and for the most part, it runs smooth. I've had a few hiccups but were solved by calling customer service and they are always nice and professional and solve every issue. So for now, I'm sticking with square! ### 5/5 — From Bustillo Mobile Detailing *2026-08-24, version 7.20* I’m new to self employment and running my own schedule as well as booking the jobs can be challenging. Square appointments has definitely been a huge help to when scheduling, keeping track of appts, and even collecting payment. Will probably upgrade to their plus option eventually! Thank you square ### 5/5 — Easy to use *2026-08-18, version 7.20* Thank you, Square for this appointment schedule It’s very easy to use specially when your one-man barber ### 5/5 — Roxane Shuz *2026-08-18, version 7.20* Fabulous, absolutely gorgeous! ### 5/5 — Love it *2026-08-17, version 7.20* Super helpful with staying organized, simple as well ### 5/5 — Easy to use *2026-08-16, version 7.20* Great!! ### 5/5 — Súper *2026-08-14, version 7.20* Súper llevo más 6 años y me funciona súper bien ### 5/5 — Perfect *2026-08-11, version 7.18* Perfect ### 5/5 — Best hands down *2026-08-10, version 7.18* If you want to run your business with ease rather it’s from home or in the office, this is the one for you. I’ve used this for over 10 years. There’s so many perks to name and the longer you use the service the more perks you get ### 5/5 — Great *2026-08-05, version 7.18* Easy to use for myself and my clients. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*