# SquareTrade — user reviews > 79 indexed App Store user reviews of SquareTrade by SquareTrade, rated 4.50/5 from 2,802 ratings. - Source: https://appshunter.io/ios/app/squaretrade/id340816768/reviews - App overview in markdown: https://appshunter.io/ios/app/squaretrade/id340816768.md - Rating breakdown: 5★ 2,213 · 4★ 261 · 3★ 66 · 2★ 41 · 1★ 221 ## What do users think of SquareTrade? Overall sentiment: negative **Pros** - 💻 Phone insurance - 🛒 Easy to purchase - 🔍 Product checked out well - 👍 Easy to use app - 🔧 Efficient repair process **Cons** - 🐛 App crashes frequently - 🔄 Endless sign-in loop - 🤖 Poor customer service - 🤯 Difficult claims process - 🤔 Inconsistent information - 💰 Overpriced plans - 🚫 Warranty not honored - 🕰️ Slow response times - 📄 Require excessive documentation **Commonly reported bugs** - Login issues - Incorrect device information - App crashes on launch - Disconnects during use **Most requested features** - Ability to delete old devices - Easier receipt/document upload - Live agent support - Improved app stability - Clearer claim status updates ## Newest reviews (19 of 79) ### 2/5 — Poor functionality/support *2026-03-06, version 8.53* The app has many bugs. When I reach out to tech support they said they can not assist. ### 1/5 — Makes no sense *2023-11-30, version 8.40* I have insurance on my phone with them and when my phone screen broke I had the hardest time trying to get it fixed through them it went from them telling me my phone was reported lost or stolen then they need purchase receipt that I already provided twice, to now I need to fix the same phone I have insurance on and then send them a whole 6 items for them to verify as if I’m lying they need business name,address,number,email,repairs done and date done. What’s the sense in having insurance ridiculous ### 1/5 — Junk app *2023-09-10, version 8.37* When i try to use the email from my receipt or any other email, an alert window comes up with no server sound message. Never installed an all this junk. Im ### 1/5 — App fails with first point of contact *2023-08-24, version 8.37* After downloading, next step is to register email for link to create account. Immediately receive “server error occurred” Very poor development and testing to roll out release in this condition. ### 1/5 — Don’t waste your money *2023-06-26, version 8.37* Please do not waste your money on this company, they attempt everything in their power not to make up outs, just like every insurance these guys will do everything not to loose money. ### 1/5 — Bad consumer service do not honor warranty *2023-03-13, version 8.37* I’ve have file a claim in December and reach out again in January and still no answer from my case. Very disappointed knowing I paid full amont for the warranty and still can’t get satisfaction ### 1/5 — Doesn’t work *2023-02-18, version 8.37* It should be easy to file a claim and yet, I wonder if they make it difficult so you just give up? I spent over 30 minutes trying to upload a photo of a stain on our couch, and the app just kept thinking every time I tried to upload a photo. I then went to the help button, and that was also a poor use of my time. They can’t help you there. This app is poorly designed and just doesn’t work. I am surprised Nebraska Furniture Mart uses this company. ### 2/5 — Very confusing UI / buggy *2023-01-26, version 8.37* There are a lot of small annoyances that have made dislike this app within 10 minutes of using it. The help bot doesn’t direct you to pages, just tells you to go there. The app disconnects after 3 minutes of completing a field or sending a message. (I.e. if you don’t have everything ready, you’ll have to restart if you have to find something) Typing doesn’t count, you have to actually leave the field before it resets your time. YOU CANT SEE THE TIME REMAINING, but you’ll just have to risk it. When filing a claim you still have to select the SN, what category the item is, the sub category. Even though the products are registered and recognized when I look at my plan. ### 1/5 — Great product, great price, terrible app *2022-06-04, version 8.35* I use SquareTrade for all my devices. Fortunately, I haven’t had to file a claim. But their app is absolutely terrible. Get a couple new phones and see how impossible it is to delete the old devices and add the new ones-upload the receipts. You would think that in 2022, someone could develop an app that actually had working functions. ### 1/5 — Big scam *2022-02-07, version 8.34* I have a plan with them and they still won’t fix my iPad screen totally b.s! and every time I call customer service they told me that they going to send me an email with the info to send in my device (It’s been a month an 1 week now). ZerO stars for SquareTrade! ### 1/5 — Poorly done. *2021-09-06, version 8.33* I was trying to access to the my account and after I entered my email and password, I was requested a code which was supposed to be sent to my email account. Well, after waiting for 30 minutes, I don’t have email with code, I can’t access to my account even from the browser. You need to work on authentication and make sure that it’s done right and tested. ### 1/5 — Don’t ever purchase a warranty from here. *2021-07-16, version 8.32* I send my omen gaming laptop in for repairs it for at the repair center on July 1, 2021. A couple days go by and I never received a email or update regarding my laptop I had to reach out my self and find out what was going on. I got in contact with a employee and they told me that they ordered the “Part that they needed to fix it” and it was going to arrive the 14th and be repaired the 15th. After that I got another email saying that they ordered another part and that it was going to be fixed the 22nd of July 🤦🏽‍♂️. These people are a joke ! If you have a Hp laptop I recommend getting a warranty with HP at least they know what there doing with it and even if they can’t fix it they’ll let you know and send you a brand new laptop, a even better laptop or just refund your money back. Again people please don’t ever buy a warranty with these people not to mention…. They said in the begging that a repair only takes 2-5 days tops. It’s going on 3 weeks for me. The people who’s in charge of “ Repairing laptop obviously doesn’t know how to fix a laptop. Never again! ### 1/5 — Ripoff. Worthless. No help. *2021-04-12, version 8.31* Dont bother. They wont do anything to help you. They will try to force you to make an account to file a claim then sell your information. Then they will tell you to f off and contact the manufacturer. Worthless. ### 1/5 — Sign in cycle repeating *2021-01-31, version 8.27* Doesn’t matter if I just signed into the app, it just keeps going back to the screen asking me if I want sign in or setup a new account. I use a password manager that auto-inputs the credentials. So, it’s not user error. Maybe 1 in 10 times it’ll actually sign in. ### 1/5 — App doesn’t work at all *2021-01-29, version 8.27* Use the website ### 1/5 — App keeps asking me to sign-in *2021-01-28, version 8.27* Not sure what happened with this app, but I have the iPhone 12 Pro Max and the App keeps asking me to sign-in even though I am manually entering email/username and password correctly. Seems to be stuck in an endless cycle. Please get this corrected. This is causing me to have to sign-in via web browser, defeating the purpose of the app altogether. ### 1/5 — Crashing *2021-01-23, version 8.27* This version is constantly crashing after login to the account. ### 3/5 — Haven’t been able to log on with most recent updates *2020-11-06, version 8.26* App has always worked well. When trying to login now it tells me I need to change my password because they made some changes on Oct. 21st. I thought I’d wait and it’d fix with the next update but I am still having this issue. Once fixed I will give this a 5 star review. ### 1/5 — Never got back to me *2020-08-24, version 8.24* I filed a claim for a printer that still had two years of warranty. They never got back to me. I let it go. ## Most critical reviews (10 lowest-rated) ### 1/5 — The root of all evil!!!! *2026-08-30, version 8.53* This company is the reason I HATE, Allstate. And I want that to be clear. They have been giving me the runaround for over 3 months for a washing machine claim. I filed a complaint with the “Florida Office of Insurance Regulation”. And i switched my three cars from Allstate because of square trade. I will be looking to file as many complaints to this company as i can. And Alice I hope for love of god, you get fired from that company. Parron the appliance supervisor literally has been disrespectful to me and my father. He made fun of him for having a accent. ### 1/5 — Scam of a company *2026-08-18, version 8.53* This company is terrible and makes it very unnecessarily hard by design to make a claim so that they won’t have to pay out. Extremely incompetent employees and app design. You have to jump through a hundred hoops for them to help you at all, and the chat in app doesn’t work or connect you with anyone most of the time. Very unhelpful in and makes me wish I never did business with them. ### 1/5 — You will never get anywhere *2025-12-04, version 8.53* Terrible app, chats constantly time out. Throw your money out the window next time, far more useful. ### 1/5 — Notice how many recent reviews are 1 star? *2025-10-28, version 8.53* I’ve had SquareTrade since 2016. It used to be amazing. I had peace of mind on all of my devices. In the last year, SquareTrade has moved to an app-based customer service model. This is fine if implemented properly, but SquareTrade has failed in many ways. Firstly, the app opens new claims EVERY time you upload documents that they request. This creates tons of claim #s to track. Secondly, none of their internal support communicate with each other. It means 30-45 minutes of calling or chatting just to get the new guy up to speed on a previous claim. Also feels like they don’t hand out information readily, so it’s only after I ask a confirming question that they look on their end and tell me they already have it. Thirdly, the app looks like it hasn’t been updated in 5+ years. Makes it difficult to see the status of a claim or do anything more than upload documents (again, opening a new claim every time). Go with a different phone insurance. Your time is money, and this one is not worth your time. ### 1/5 — Inaccurate Data *2025-08-03, version 8.51* None of my warranties show up when using the app. ### 1/5 — Home Depot purchase was a scam! *2025-04-13, version 8.51* We purchased a warranty through Home Depot through Square trade. I tried to use it and it said to bring my fan into an authorized fixer…. No one’s gonna repair a fan this small in other words ha ha gotcha sucker. ### 1/5 — Unable to login *2024-12-05, version 8.48* Very bad application. I reset password multiple times but never works. Always saying wrong email and password. ### 1/5 — Thief’s *2024-06-25, version 8.45* In 2 years, I’ve had to file 2 claims, a bad Visio tv and a bad refrigerator both purchased at Walmart. Both times, the agents have magically had same exact problems, “ system is down”, “ we are going thru scheduled system maintenance “, we can’t find receipt you uploaded even though confirmation received. Allstate are a bunch of lying theifs. ### 1/5 — Ugh! *2024-03-16, version 8.43* Won't replace remote I lost. They don't connect you to a human. Waste of money. ### 1/5 — Warranty Support is terrible. *2023-12-23, version 8.40* I purchased two tablets from Walmart with protection plans. Both need to be fixed. Both on the same receipt. I made a claim for one but the second didn’t show up in their system. They wanted me to go to Walmart and get a new receipt. Again a new receipt but same receipt as the first with no new information. All information for the second tablet is on the same receipt. I had to explain this to Jack several times. I downloaded the receipt from the internet and they would not file a claim for the second even though I have proof. They would not go on receipt recovery to see it themselves. I had to email warranty support with the digital receipt. The tech could not understand this was a computer error between Walmart and Allstate. I have friends in supports like this and they go above and beyond to help customers. HE WOULD NOT EVEN OPEN A BROWSER! If it is policy or not you guys need to seriously train your techs. If it is policy change it. ## Most praised reviews (10 highest-rated) ### 5/5 — Not bad. Little delay but they are good *2022-10-04, version 8.37* Allstate is the insurance that's partnered with Walmart and I usually get my tvs, Apple products and anything over $100 protected. Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something . I recommend square trade and the app easily tracks all your "insured" items in one app ### 5/5 — Phone insurance *2020-07-01, version 8.21* SquareTrade once again is the gold standard for insuring your electronics (especially phones). The fact that they offer; outstanding customer service, simplicity and options, excellent coverage and fit, and unparalleled affordability makes SquareTrade THE go to insurance/warranty program. ### 5/5 — Square Trade = Peace of Mind *2020-05-27, version 8.19* When purchasing items covered by Square Trade, I am sure I’m getting value for my investment. What’s more, if there is a problem down the road, I get my money back from Square Trade. Thanks. ### 5/5 — Get your warranty! *2020-03-08, version 8.15* I highly recommend you guys to get this it’s just a few extra bucks and trust it’s worth it I’m happy costumer ### 5/5 — Beet warranty company *2020-01-03, version 8.12* Bought them for a few appliances and my bbq.. excellent customer service and care.. awesome company.. ### 5/5 — Squaretrade *2019-12-25, version 8.12* Always have had positive results with Squaretrade ! ### 5/5 — Coffeemaker *2019-12-23, version 8.12* My coffeemaker was not working properly. The process was easy and Square Trade took care of sending me a check so I could go get another one. Will always use them. ### 5/5 — Easy to use app. *2019-10-31, version 8.4* Very good and easy to use. Smart to make it easy. Used their service and warranty several times and they always came through and made good on the warranty with absolutely no hassle. Easy to recommend a good service company like SquareTrade. ### 5/5 — Square Trade is the best *2019-10-22, version 8.4* Square Trade is the best company to do business with. I had to use their app to upload a receipt. It was super easy to use. When purchasing electronics use SquareTrade For the insurance. You will rest easy knowing Square trade is protecting you. ### 5/5 — Warrantee *2019-07-21, version 8.1* It’s the best deal on the market. It does not matter if your a millionaire or poor as a church mouse,square trade is hype best deal anywhere --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*