# SQUIRE™ — user reviews > 229 indexed App Store user reviews of SQUIRE™ by Squire Technologies, Inc., rated 4.90/5 from 11,753 ratings. - Source: https://appshunter.io/ios/app/squire/id957644357/reviews - App overview in markdown: https://appshunter.io/ios/app/squire/id957644357.md - Rating breakdown: 5★ 10,247 · 4★ 385 · 3★ 57 · 2★ 22 · 1★ 115 ## What do users think of SQUIRE™? Overall sentiment: negative **Pros** - 👍 Convenient booking and payment - 🚀 Easy to use - 💡 Useful reminders and notifications - 🚀 Streamlined appointment process - 🚀 Cashless transactions **Cons** - 🐛 Booking and rescheduling issues - 💰 Mandatory pre-payment and fees - 🔒 Privacy and security concerns - 🔍 Poor search and discovery - 🔍 Limited barber/location options **Commonly reported bugs** - App crashes when trying to reschedule - Verification codes not working - Appointments not showing up in the app - Unauthorized charges and billing issues **Most requested features** - Allow pay-at-the-shop option - Improve rescheduling and cancellation flow - Add ability to manage multiple profiles/family members - Enhance search and discovery of barbers and locations - Provide more transparency on fees and charges ## Newest reviews (10 of 229) ### 2/5 — Now charges upfront *2026-07-21, version 2.37.0* The behaviour of this app has changed in that it now charges you upfront for an appointment that might be weeks away. It used to take your card and only charge you day of but it seems a haircut is now something that requires you to loan money to Squire in advance of the service, something that not even most restaurants demand. I’ll just have to leave appointments until the last minute unless this changes. ### 4/5 — Good UI *2026-07-20, version 2.37.0* Good UI, easy to navigate. Service fees are a bit excessive. ### 1/5 — Scam *2026-05-19, version 2.36.0* Went to go cancel an appt. Hit cancel, then another screen popped up asking me to rate my barber, gave him five stars. Went back to the app later to reschedule, turns out once that screen to rate the barber went away, it had asked me “are you sure you want to cancel?” - didn’t see earlier because the screen popped up asking for a review. Have to hand it to them, the scam got my $35, will dispute with Amex and never use the app or unfortunately the barber again. ### 2/5 — Allow “Pay in Person” via the App *2026-05-08, version 2.36.0* Using squire through the browser allows you to pay in person. This feature is not available through the app, which is keeping me from being able to use it. I’ll change this to 5 stars if this is fixed in an update. ### 1/5 — Hope you don’t need to reschedule *2026-04-28, version 2.35.0* Cause you can’t ### 1/5 — Deceptive *2026-04-11, version 2.35.0* Secretly add extra money to tips and have charges hidden at the last screen. Don’t allow option to pay at store - don’t use this app ### 1/5 — Apps sucks *2026-04-09, version 2.35.0* I always have to delete and re download it to go in an make an appointment. It always says failed to load… it’s done this for a year now. ### 4/5 — Something changed *2026-04-08, version 2.35.0* So I love the app to schedule my appointments. For quite a while, I would schedule, maybe move it or whatever, and all was fine, understanding that within the 24 hour timeframe I would me charged. Now I make an appointment for 5 days from now and I am charged on my credit card? Is this the app or the facility? ### 1/5 — Glitchy & Change In Payment Policy - Terrible *2026-04-08, version 2.35.0* Been using the app for a few years since the shop I love uses it and parts are convenient. The last straw was a change in payment policy where they no larger charge within 24 hours of appointment (understandable to avoid cancellations) to payment at point of reservation, so if you been a few appointments at a time it will charge all at once. This is a terrible policy and I hope this either changes or another app comes along with better service. From a technical side the app on a good day is glitchy and often have to check multiple times to make sure the shop got paid and often can’t find booked appointments in my app and sometimes they were lost that the shop couldn’t see them despite me having a confirmation email. ### 1/5 — New update charges immediately *2026-04-03, version 2.35.0* Used to charge us an hour before the appointment not when I book it. Now scheduling multiple cuts months out is annoying ## Most critical reviews (10 lowest-rated) ### 1/5 — Missing website features *2026-08-09, version 2.37.0* No option to pay in person and can’t book 2 appointments (add guest) in the app. Have to start from scratch to do so, then when you are ready to book after choosing time, there’s no button to complete the booking. ### 1/5 — TOO MUCH!! *2026-08-05, version 2.37.0* I’m quite irate about the very aggressive money grabbing ads that you have popping up after I complete a booking. I’m similarly annoyed about the constant attempts to make me sign up for marketing material. No means no! I’m so concerned when navigating this app because I never know when I accidentally click on the wrong button and sign up for spam and unwanted subscriptions. Please do better! I’m already a user of the app, not someone for you to prey on… ### 1/5 — Always crashes *2026-08-01, version 2.37.0* This app is terrible. I can’t book any appointments through the app because it always kicks me out of the screen and says “sorry, try again later”. I’m currently trying to reschedule an appointment. I’m supposed to get a code. It says “code failed to send”. Then it says “an error occurred”. So I can’t do anything at all. ### 1/5 — Ads after Ads *2026-07-31, version 2.37.0* When I check out, I saw 7 Ads popups in a row. Plus, why you guys need full calendar access permission to add calendar event? I just don’t understand. ### 1/5 — Customer service is terrible, consider better alternatives 💯 *2026-07-28, version 2.37.0* As a business owner, I cannot recommend Squire based on my experience. I run a shop with 10+ + + barbers, and this level of customer service is completely unacceptable. While I’m trying to run a business and take care of my clients, Squire leaves paying customers waiting days for a response and constantly passes them from one support agent to another. Every time you explain your issue, you’re explaining it to someone new. No one takes ownership, no one follows through, and no one seems to care about the impact on your business. I’m working with • B o o k s y • And the response time it’s incredible and the software options are amazing The software has potential, but the customer service completely ruins the experience. I also found that some of the booking and scheduling limitations made it less flexible for running a busy barbershop. As a barber shop owner, I expected a platform that worked with my business, not against it just hope you never have a problem, because that’s when you’ll find out what kind of company you’re really dealing with. ### 1/5 — Watch out for bait and switch *2026-07-28, version 2.37.0* This time when i booked my barber appointment, squire advertised for super.com, promising a $20 credit. After entering all my personal information and credit card information, super said my upload file limit was reached. It was a 877kb single file receipt, their system said they accept 10mb files. Super slimy and scammy, shame on you squire for taking a cut from both local barbers and and sleezeball fintech companies. ### 1/5 — Worthless *2026-06-12, version 2.36.0* Unfortunately I’ve tried this app several times now and it does not properly function whether it be canceling, rescheduling or even booking, ### 1/5 — Remove it *2026-06-10, version 2.36.0* This app is an embarrassment. Apple should not carry such junk. ### 1/5 — Scheduling doesn’t work *2026-05-29, version 2.36.0* Every time I try to reschedule or cancel an existing appointment I just get an “internal service error” message or “sorry something went wrong”. It’s easier to just call the shop and book directly. ### 1/5 — The worst! *2026-05-22, version 2.36.0* This app is the absolute worst! It is so hard to maneuver, so hard to make changes, I can’t delete a credit card that I don’t want to be used. I hate it! ## Most praised reviews (10 highest-rated) ### 5/5 — Best in the state *2026-08-07, version 2.37.0* Most definitely 5 star ### 5/5 — Easy to use *2026-07-28, version 2.37.0* Not much to say but that this is so much easier to use than having to text my son’s barber all the time. My only thing is having to pay the full amount for the haircut when I’m just trying to schedule the appointment. Maybe a deposit instead? Just a thought. Other than that glad to have this app back. ### 5/5 — App Review *2026-07-07, version 2.37.0* Very convenient and easy to use! ### 5/5 — Review *2026-06-28, version 2.37.0* Easy to use ### 5/5 — Professional *2026-06-14, version 2.36.0* Always has treated me and my family like his own. For years of boys cuts and beards he has always been the same nice, friendly and professional men’s grooming service. A real staple in the community. ### 5/5 — Major kuts *2026-06-11, version 2.36.0* Great customer service and always on time and never late thanks my guy 🫡🫡🫡🫡 ### 5/5 — Easy appointments *2026-06-03, version 2.36.0* Quick way to set up appointments ### 5/5 — Very easy to use *2026-05-30, version 2.36.0* App is User friendly. ### 5/5 — Best App to set appointments *2026-05-22, version 2.36.0* Very easy to use and straight to the point. Booking appointments is quick, simple, and hassle free. I’ve never had any issues using the app. Highly recommend! 💈 ### 5/5 — A-1 conveniency *2026-05-03, version 2.35.0* This app is always useful to be able to book all my appointments weather its for same day or weeks ahead --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*