# sRide - Carpool & Taxipool — user reviews

> 90 indexed App Store user reviews of sRide by SRide LLC, rated 4.80/5 from 1,094 ratings.

- Source: https://appshunter.io/ios/app/sride-carpool-and-taxipool/id921249819/reviews
- App overview in markdown: https://appshunter.io/ios/app/sride-carpool-and-taxipool/id921249819.md
- Rating breakdown: 5★ 916 · 4★ 130 · 3★ 29 · 2★ 4 · 1★ 15

## What do users think of sRide?

Overall sentiment: negative

**Pros**

- 🚀 Convenient and reliable carpooling
- 💰 Cost-effective travel option
- 🌳 Eco-friendly way to commute
- 👥 Connects users with trusted riders

**Cons**

- 🤖 Fake profiles to encourage subscription
- 💰 Mandatory subscription model
- 🕰️ Delayed payouts to drivers
- 🐛 Buggy app with poor user experience
- 🔒 Privacy concerns with sharing personal information

**Commonly reported bugs**

- Inability to start/end rides and track payments
- Notifications not working properly
- Ride details not updating in real-time
- Registration issues with certain phone numbers

**Most requested features**

- Option to choose riders based on reviews and profiles
- Cancellation fees for last-minute ride cancellations
- Faster payout processing for drivers
- Improved app stability and user interface
- Ability to delete chat messages and block users

## Newest reviews (12 of 90)

### 4/5 — Can’t go to ride match in notification

*2025-07-23*

When click on match, it takes to different matches. Also can’t send email to help. Send button doesn’t show up on iphone app.

### 3/5 — Good but with fake rides too

*2024-08-30*

This is overall good app. However,
for you to buy subscription it will show you fake rides from your exact home to office commute (same society pickup and same office drop). Once you get subscription and send request to those fake rides, you will only see chat option but no contact given for call. All other rides will have contact numbers but not these fake ones. Even if you message them there will be no reply. I have requested and messaged to about 10 such riders and everyone follows the same pattern and no responses to your messages proving that those are dummy/fake/bot rides posted by sRide to get you buying subscription.

### 3/5 — App needs improvement

*2024-08-20*

There is a lot of issues with the app in terms of a coherent interface and ease of filtering ride data. As a ride provider, the display is not sorted to match with the ride being made available by me, and there are too many random unfiltered notifications which does not land up on that requester’s profile. You click on a notification about X rider, the app opens on Y rider. It’s complete random and inefficient.

Needs loads of improvement, considering that now advance payment is taken as against each ride. Seems even that subscription money will get wasted because not enough rides come up inspite of having 5 star ratings…

### 2/5 — Not liking it since it became a paid app

*2024-08-10, version 9.2.6*

Paying is not at all a problem but luring people to pay you for rides is what I didn’t like it. Creating fake profiles and rides thinking people are going on the same route as you is what I hated in this. Such a scam just to lure people to become a paid member. I was surprised when the rider is from my home to my own company with different name travelling and not responding to my messages. That’s when I realised that they are not actual people but bots which create fake rides keeping your same destination which makes an automatic thinking to offer a ride and for that u will have to pay and become a member. MASTERMIND SCAMING

### 1/5 — Broken app

*2024-07-08, version 9.2.5*

Registration requires a mobile number with 9 digits, excluding country code to get started. A completely failed product.

### 4/5 — Need more

*2024-06-19*

Hi sRide team,
I know this app is there in App Store for quite a long time now. But since last 4-5 months I am using it.
Feedback
Need lot of improvements in UI-UX

1. Most of the time riders around area is notified to me who is offering ride. If I need to search I should be able to but it makes no sense to get notifications to person offering ride. When someone sends ride request that time you give notification.
2. I made a friend once then I need not make friend every time I offer ride. You can ask for feedback for ride experience (optional)
He/she assumed to be my friend that’s why we are having journey together multiple times. I think it’s for both offering ride or person taking ride.
3. If anyone send message on sRide messenger there is no notification. My notification panel is full with suggestions and I miss some important messages.
4. If there are wallet compliance issues take necessary approvals or integrate with UPI. Debits happen in advance and credits take longer time. 
We are real time customers.

Hope to see some enhancements

### 2/5 — App dis function

*2024-03-01, version 9.1.7*

While many of us have experienced the advantage of this app a basic expectation is that the platform functions well. Over last couple of days, although has happened multiple times in past, the application is not even opening properly, I.e. options bar is removed, directly opens the driver/rider page with no going back option, etc. Hence unable to take a ride. Funny part is that the support option is also not available to seek help. Responsiveness, promptness, basic setup are a big problem. Expecting fast n once for all solution.

### 3/5 — Issue in Transferring money below Rs1000

*2023-12-27, version 9.1.5*

Hey SRide Team , The App is really great if we see the functionality but as a developer i think you are missing one usecase which is transferring money below Rs1000 . I am using this application since month but i am not able to transfer money to my bank account . I have a balance which is below Rs1000 . We are not sure that everytime you will have sride balance above Rs1000 . I think team should think about this . I would also like to mention that please have some other options for transferring money like UPI etc . Also one suggestion , Improve your Ui/UX

### 3/5 — Enhancements Required

*2023-10-21, version 9.1.0*

Dear App Team,

Please provide an option for users to see the profile of people texting to them. This is a most common issue I have also heard from my friends or colleagues too. We only get 2 options in chat Call or Block. What is the prime purpose of asking all of us to complete our profile with Work profile, company, skills and interest if we cannot see them. If those people have a verified profile or not. This is also a big security concern for anyone offering a ride or accepting ride along request. I hope this will be taken seriously. Thanks in advance.

### 1/5 — Unable to register using Qatar number

*2023-06-23, version 9.0.21*

A Qatari phone number has 8 digits, app requires 10 before sending SMS to log in. 

If including dialling code is required, adding 974 doesn’t allow the remaining 8 numbers to be entered…

Please correct asap as unable to use app at all like this

### 1/5 — Fraud app

*2023-05-03*

I tried to redeem the amount in my bank account accumulated due to rides, couldn’t got processed in a month. And subscription got auto renewed without confirmation and charged Rs 225 instead of 160. Day by day it’s coming with rules to con the people.

### 3/5 — Good carpooling app with mandatory but flawed subscription model

*2023-05-02*

App does what it claims. No complaints other than matching with coriders  that are too far from the route travelled.  Have been using this app for few years and was completely fine with the reasonable % commissions taken as platform usage fee. Now we are being forced to buy paid subscription which would still be OK for the people who are commuting everyday in busy routes. But due to WFH/flexible schedule these days, we don’t get much co riders these days. I hardly get 1 or 2 co-riders per month, so subscription  doesn’t make sense. commission based rides should also be available as default for people like me.  Else I will just have to disable my rides and just use if for occasional car pool with others.

**Developer response:** Hi, Thank you for writing to us. We are not able to find you with this name. Please write us email at support@sride.co and mention this Appstore review reference to our support team will get back to you with the resolution@@

## Most critical reviews (10 lowest-rated)

### 1/5 — Fake profiles to make you subscribe

*2026-03-06, version 9.5.4*

Concept is good of car sharing. But you can’t book or offer ride without subscription. Also, there is a scam reported in multiple platform and I also experienced the same. When you offer or search for ride, you can see an exact match with same time and location in the second option, but that is surely a fake one to encourage you to subscribe. Once you will subscribe, you will not get any response or it will disappear. Once you will change the time, the same fake profile will show with exact match with updated time. Users from multiple platforms reported on this scam from SRide. Be aware.

### 1/5 — Scamming app

*2025-09-23*

You enter into the app. You search for the destination and source and the time. 
Then it will show a list of ride offers, but the first one will be the exact same ride with your required details. So you will jump up being elated that you got the ride. Then to contact the person, you will need to purchase the subscription. Money gone. 
Then comes the climax .
You can contact everyone else in the list but not the first one - which one had the exact same Offering as your requirement. You can only any msg him and he never replies. More importantly the ride offers will look very genuine with dp and ratings. And the other listing rarely meet your requirements and most cases are no longer valid. I checked using different requirements, and again the same results, the first result always replicate your requirements but doesnt reply you. So, basically it is a scam and hardcoded so that it will show you the exact match and lure you to buy the subscription. Be aware.

### 1/5 — Poor Experience, Unreliable Service

*2025-06-25, version 9.4.3*

My experience with Sride has been frustrating. I booked a ride worth ₹133, which was confirmed, but the driver left almost an hour early without any notice. I was left stranded, and there was no option to cancel or get real-time help. I received an email today that the amount is being refunded in 3–4 days, but that doesn’t solve the root problem.

Most of the time, people who post rides don’t even respond or confirm properly, making the whole platform unreliable. My subscription has already started, and if this continues, it’s a complete waste of money. Sride really needs to fix this urgently — poor coordination, no accountability, and zero reliability.

### 1/5 — Mandate autopay is not good

*2025-05-07*

Yesterday i have to renew the subscription for which there is no one time payment option available. Its redirecting to set automatic payment on ur upi. Why would ai setup mandate payment if i can always review it. I don’t know if its a bug or feature. If its a feature then its very bad idea with this people might stop using this app like me.

### 1/5 — From a Loyal User to a Disappointed Ex-User

*2025-02-20, version 9.3.8*

I was an avid user of Sride, having completed nearly 1,500 rides when they operated on a fair commission-based model. However, their recent shift to a greedy subscription-based pricing (monthly/quarterly plans) instead of a per-ride commission has completely ruined the experience for many users, including me.

Why This Model Fails Users:
1.Unfair Charges – Forcing users into a fixed subscription, regardless of how many rides they take, makes no sense. Casual users or those with fluctuating schedules end up paying more than they should.
2.Pathetic Customer Support – Reaching out to Sride’s support team is useless. They offer only generic, copy-paste responses without addressing actual concerns.
3.Terrible iOS App Experience – The app design is frustratingly bad on iOS. Bugs, crashes, and a clunky interface make it a nightmare to use.

This profit-hungry approach has driven away long-time users like me. I uninstalled the app after years of being a dedicated rider. Sride, you lost a loyal customer due to your greed and lack of user-centric decisions.

### 1/5 — Stop forcing me to give location permission for all the time, apple need your attention

*2024-11-03*

When i have to take 1 ride in a day and have to track it only for 5-10 minutes, why should i give location permission for all the time? If i dont give you permission, you are not showing me location at all. Hiding 70% of screen with your msg to give permission for all time. Purely unethical practices. I will not give permission all the time, and its a open threat, if in next update, if I continue seeing it, i will stop using sride for ever. I hate such a unethical practices, thats why I switched to apple ecosystem. And apple, please protect your customers from such developers who make the user experience a hell, if they dont get all the unnecessary permission they want. The was working fine in ios 17, so suddenly what happened that app cant work for 10 min if i dont give all day permission? I trace my car only when i am using the app, and thats the permission i want to give, I should see the car when i am using the app, stop forcing me to not show the car without full day permission. Shame on you.

### 1/5 — Horrible Customer Support – They’ll Steal Your Money!

*2024-09-25*

Using SRide has been nothing but a nightmare! I can’t believe how incompetent and disgraceful their customer support is. I had money in my SRide wallet as a driver, but after taking a break from the app, I came back to find everything wiped out — no transaction history, no balance, NOTHING! When I contacted customer support, they gave some ridiculous excuse about ‘account maintenance charges,’ which doesn’t even exist in their policies. They’re just making stuff up to cover their mistakes!

To make it worse, after pushing them, they only gave me a partial refund, and since then, they’ve been ignoring me for MONTHS! I’ve sent countless emails, messages — and nothing! Their support is literally the worst I’ve ever dealt with. They don’t care about their users at all, and they’ll rob you without any shame or responsibility.

If you value your money and sanity, avoid SRide like the plague. There are far better apps out there that don’t treat their users like garbage. SRide is a joke, and their customer support is a disaster!

### 1/5 — Worse app

*2024-08-20*

I wish I had the option to rate it in negative. Earlier it used to be user friendly with filters and the interface was good too but since the time it updated its version it’s really irritating and frustrating to use. 
Waste of money and time.

### 1/5 — Money deduction

*2024-07-29, version 9.2.6*

I had the worst experience in this app.. since 3 months my money has been getting deducted. I did not use this app even once.. i wanted to try n see if i could book cab from mumbai and pune .. unfortunately it dint work for me.. i deleted the app.. but to My surprise the money was still getting deducted.. how ridiculous can an app be? Where money is getting deducted without using its service.. also its non refundable.. n if u dont go and unsubscribe the money will get deducted.. we are soo busy with work n so many deductions on our card.. i never realised until i found out.. stupid app.. blah blah was better no hassel and no money involvement directly pay the person u are riding with..

### 1/5 — Fake bots all over!

*2024-07-16*

Super shocked to see how such apps are CHEATING its customers and making FRAUD money. I registered and could some users offering ride with pickup and drop point exactly where I wanted. Whatever time I punched in, there was some or the other user who was available in the exact location. I was therefore bluffed to purchase the subscription. Upon purchasing I couldn't send messages, but I couldn't receive any response from any of the users. Had 5-6 such instances. These bots have too many ratings, a generic company name and gold membership. So it pursuades you further to buy the membership. But upon purchasing, you get no response and the money is wasted. Their customer helpline doesn't even respond.
I suggest you not to get their membership. It's a FRAUD company!

## Most praised reviews (10 highest-rated)

### 5/5 — Feature : One cannot post a ride without the difference of one hour.

*2026-06-11*

This is very wrong feature implemented, there may be scenarios where the car owner has to post two rides back to back , but i can see from last couple of day a feature is implemented which is not allowing the user to post two ride without a difference of one hour . 
I am facing the same issue , please give it a re think . Happy to discuss various scenario on this if you want .
Otherwise thanks for your great service.

### 5/5 — SRide App Review

*2025-08-30*

SRide is a very convenient and reliable carpooling app that makes daily commuting easier and more affordable. The app is user-friendly, and it quickly connects riders with trusted car owners going in the same direction. It helps reduce travel costs, saves time, and also contributes to reducing traffic and pollution. The real-time tracking and secure payment options make the experience smooth and safe. Overall, SRide is a great choice for anyone looking for a smart and eco-friendly way to travel.

### 5/5 — No option to start and end rides

*2024-09-07*

Why i don’t see start and end rides ? Even though i gave app my precise location access it doesn’t reflect in the app. I think its waste of time, no option to see if the rider has paid or not. Today i did not see option to chat or call the rider who requested for a ride and they did not showup wasting my time. Cant contact the rider because no option available in the app. your subscription is too pricey. Its more than 500 after 300 discount for 6 months?

### 5/5 — Certain app features need to be updated

*2024-08-03, version 9.2.6*

I've been using this app for a month now, and I think it's a terrific concept to share our journey with other individuals in need who are also developing into excellent friends. However, I would want to see some feature updates. After a ride is accepted and the journey begins, I believe they should be removed from the network list.

### 5/5 — Positive feedback

*2024-06-09*

I am absolutely thrilled to share with you all about Sride, I recently started using! Not only does this app make transportation so much more convenient and economical, but it also allows me to connect with other like-minded individuals in my community. The interface is user-friendly, the passenger  partners are reliable, and the overall experience has exceeded all my expectations. 
From saving money on gas to reducing my carbon footprint, this app truly has it all. I can't wait to continue using this service and sharing it with others who are looking for a seamless and eco-conscious way to travel. 
This positive feedback has me feeling excited and grateful for the opportunity to be part of such an innovative solution in today's world!

### 5/5 — Good concept with a horribly designed app

*2024-03-12, version 9.1.9*

The concept is very good to share your car while going to office. However the app needs so much of improvement. It creates heat in your mobile when you keep your ride started for long time. Sometimes the accepted rides disappear and cause loss of fare. Please improve on these aspects. App is abnormally slow as well. This has got a potential to become a super app in future.

### 5/5 — App Concept is Good

*2023-06-29, version 9.0.22*

App concept is good. But there are too much technical glitches. And these issues increased with large traffic, usually at pick time. 
 Transfer money takes too long. I am using this app since long but still payment is not so quickly. Everytime, i have to raise request to procees the redemption. 

There are many thing to improve but it’s okay. I have given 3 star due to above said things.

### 5/5 — Poor service

*2023-06-22, version 9.0.21*

Issue with amount credit to bank account. Every time I have to wait for more than 10-5 days to get my money in bank account. I have to follow up with support team for-the payment. 
Without any reason they will delay. There is no way you can check the status of the request and you need to dependent on their support team.

### 5/5 — Mixed review

*2023-02-10, version 9.0.13*

Initially it was very easy to use S-ride but now it is being mandated to have sride prime membership. I believe it should be optional since there are many users who may use it just once or twice in a month. Making it compulsory is not working out for me Atleast and also the ride cost are same so i did not see any benefit. Please check if this can be sorted. Also the chat option is not available unless u have sride prime membership. As i rider i do not want to opt for it.

### 5/5 — Nice idea but very flawed execution

*2021-10-24*

Have been using this app since July 2019. The app and service was working fine till march 2020. 

Since then it has been a downward journey. 

SRide is not honouring their commitments by not releasing the money owed to car owners. The money collected till march 20 was put on hold and was subsequently released after first covid wave subsided. Things were normalising for few months till second wave hit.

After start of second wave the experience has been even poor. 

Inspite of repeated payout requests no funds are being released. After writing mail to customer care got one payment. After that no further payments are being processed. Further reminders are going unanswered.

It’s disappointing that even after normalcy has returned and people have been vaccinated and started resuming office SRide is unable to release the payments. 

Also it is unprofessional that customer mails are going unanswered.

**Developer response:** Hi, we are sorry that you faced an issue. Could you please share your contact details with us on support@sride.co so that we can get in touch with you and resolve it.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*