# SriLankan Airlines — user reviews > 125 indexed App Store user reviews of SriLankan Airlines by SriLankan Airlines Ltd., rated 4.50/5 from 636 ratings. - Source: https://appshunter.io/ios/app/srilankan-airlines/id655557380/reviews - App overview in markdown: https://appshunter.io/ios/app/srilankan-airlines/id655557380.md - Rating breakdown: 5★ 527 · 4★ 28 · 3★ 23 · 2★ 9 · 1★ 49 ## What do users think of SriLankan Airlines? Overall sentiment: negative **Pros** - 👨‍✈️ Exceptional cabin crew service and professionalism - ✈️ On-time flight performance - 🍽️ Quality food and beverage service - 🧹 Clean aircraft and maintenance - 💼 Ground staff professionalism (select staff) - 🎨 Good UI design and interface aesthetics - 📱 Convenient check-in functionality when working - 🌟 Helpful and courteous staff members **Cons** - 🐛 Frequent app crashes and freezes - 🔐 Login authentication issues and failures - 📱 Poor mobile app usability and responsiveness - 🔄 App requires repeated re-login sessions - ❌ Boarding pass retrieval failures - 🪟 Broken features and non-functional buttons - 🛫 Flight delays without communication - 😤 Rude and unprofessional staff behavior - 🧼 Poor aircraft cleanliness and hygiene - 📡 Faulty inflight entertainment systems - 💳 Payment processing errors - 🎫 Seat selection and booking difficulties - 📞 Poor customer support and communication - 🔄 Inconsistent app performance across sessions - 🌐 Outdated website and digital infrastructure **Commonly reported bugs** - Login credentials not recognized after updates - App crashes during check-in process - Unable to add trips to My Trips section - Boarding pass display shows error or blank - App fails to load or displays machine code - Frequent flyer numbers not saved between sessions - Payment gateway errors with no error specification - App hangs during booking search - Passport copy upload rejection - Trip details show 'No trip details available' error - App doesn't recognize booking references - Repeated login required after session timeout - Add to Apple Wallet button returns error page - App crashes when selecting seats - Business class pricing not displayed - Multi-city booking limitations for transit routes - Password change not recognized on re-login - App incompatible with UK mobile numbers for check-in - Inflight entertainment system failures - Seat assignment errors and overbooking **Most requested features** - Biometric login (Face ID, fingerprint recognition) - Apple Wallet integration for boarding passes - Frequent flyer number auto-save functionality - Single OTP verification instead of repeated prompts - Improved inflight entertainment system - Mobile-friendly seat selection interface - Passport update functionality in app - Improved website and app modernization - Better family booking and seat selection - Pre-flight communication for cancellations - Accessible disability support without excessive paperwork - One World partner booking reference recognition - Streamlined check-in process for families ## Newest reviews (16 of 125) ### 2/5 — Can’t book flight with flysmile *2026-06-11, version 4.10.0* Every time I try to use my points to book flight . Online system doesn’t allow me . When I call I get transferred to one CSO to another. It feels like no point being loyal customer ### 3/5 — Unfriendly crew *2026-05-05, version 4.9.0* Had an awful experience when travelled from Sri Lanka to London on 3rd May 2026. Staff particularly serving Isles both sides from seat 20, very clumpy - pouring water on passengers while serving water and got worried when they served hot tea or coffee. Pouring from the top without passenger keeping the cup on the tray. I had to stop pouring the hot coffee without a tray. No smile, rude, raising voice to non Caucasian ( Asian skin ). Felt downgraded even though we are paying the same fare. All must be treated the same. I never had this experience. I fly on Sri Lankan - as they are polite, smile on the face, empathetic & kind. I felt the whole team has given up. No team effort. Announcement bit abrupt. Post transfer passengers from air craft to ground staff appalling. Hope you have cameras. Please don’t let these type of staff ruining the most beautiful country & people down. Hope you take some action to train these staff. ### 4/5 — From London to Colombo ,From Colombo to London *2026-03-30, version 4.9.0* Overall, I had a pleasant flight experience. The takeoff and landing were very smooth, which made the journey comfortable and reassuring. The food was enjoyable, and the cabin crew were friendly, helpful, and attentive throughout. There were a couple of minor issues — the engine noise seemed a bit louder than expected, and the in-flight entertainment system was occasionally slow, with some videos not loading properly and the screen becoming unresponsive at times. That said, these were small inconveniences compared to an otherwise good experience. I would still be happy to fly with them again. ### 1/5 — Allocated Random Seats *2026-03-27, version 4.9.0* Very unhappy for my wife and I to have been assigned random seats. No option to choose and customer services very unhelpful. Won’t be flying with these cowboys again. ### 1/5 — Very poor unintuitive app *2026-03-23, version 4.9.0* I found you app very frustrating. Whilst it seems you can manage your booking when it comes to actually doing it, it fails. Useless meaningless error messages. Inability to check in two persons at once meaning it’s hard to ensure you can sit together. Inability to ask for an aisle seat. The upgrade bidding system is clunky. I offered a bid which was outbid, then I was offered a price to guarantee an upgrade which I accepted only to find the transaction failed. Frustrating!!!!! I have a higher bid in for business upgrade and am waiting to hear if it is accepted. If it’s not I would at least like to ensure we get aisle seats but there is no way to do this. Horrible system!!!!! ### 1/5 — Poor customer service *2026-03-18, version 4.9.0* I had an extremely frustrating experience with Sri Lankan Airlines . My parents booking was cancelled by the airline, yet when I tried to resolve the issue, they failed to provide me with an alternative seat or any reasonable solution. There was little to no communication about the cancellation, and customer service was unhelpful and dismissive when I reached out. After already having a confirmed booking, being left without a seat and no proper support is completely unacceptable. This experience caused unnecessary stress and disrupted my travel plans significantly. I expected much better handling of the situation from an international airline. Based on this experience, I would not recommend flying with them. ### 1/5 — Doesn’t work half the time *2026-03-07, version 4.9.0* Half the time I can’t login it just says there’s been a problem. This is even after getting a login code sent to my email address. Aside from checking in, you can’t get boarding passes. quite disappointing. ### 1/5 — Not user friendly *2026-03-06, version 4.9.0* The previous version was good. It's so dificult to do the booking. Not user-friendly like before ### 1/5 — Cockroaches *2026-02-21, version 4.8.1* Absolutely horrified on a recent flight as there were many cockroaches running around the floor and on the seats . We were moved and the seats we moved to the tray table was absolutely filthy I am so horrific and have never ever seen this on a plane before ### 1/5 — The app is useless *2026-02-19, version 4.8.1* Sadly you can’t give 0 stars, but this app should be deleted and the source code erased and rebuilt from scratch. Unable to add frequent flyer number, doesn’t support apple wallet, crashes on check in. ### 4/5 — Frustrated *2026-01-29, version 4.8.1* Every time I have to use my log in details, can’t I use facial recognition? ### 1/5 — Worst Airline in the world *2026-01-27, version 4.8.1* Never booking with them again worst airline in the whole world no support staff and most of them don’t even know what they talking about or what department is there. They have just written response no matter what you say they will repeat the same line ### 1/5 — Not mobile friendly *2026-01-26* The app is not mi e friendly to select seats, specially when flying with a family. The app keeps making you go to the website and it keeps asking for OTP verification for every thing you do. Make the app mobile friendly and allow passengers to do everything on your app and just get only one OTP to be done so you don’t make us verify every step. ### 2/5 — Login Improvements t *2026-01-26* This app does not have the function for biometric login and each time have to put in your membership number and password this is a hassle and needs to be improved the experience is not friendly. ### 1/5 — Expensive *2026-01-24, version 4.8.1* Very expensive than others dealers ### 1/5 — Enable Face ID *2026-01-20, version 4.8.1* Enable Face ID ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot Book Flights *2026-08-02* After many attempts I give up. This app will not search and find flights in order to book anything. It just spins incessantly. ### 1/5 — No live updates on my flight *2026-06-30* No live updates were available on the app when I was boarding from London. The flight was late but the app says the original time. ### 1/5 — Not useful *2026-06-28* No search details were available ### 1/5 — Not working probably *2026-06-26* When search for a flight it took too much time with no benefit app is not working ### 1/5 — 0 *2026-05-08, version 4.9.0* The app is so bad that it should not exist. ### 1/5 — Scanning not working *2026-04-16, version 4.9.0* App won’t scan passport. And unsure why needed as I went through that trauma on outward leg ### 1/5 — VERY DISAPPOINTING *2026-04-11, version 4.9.0* UNFRIENDLY CREW - POOR FOOD. I find the food choices bad and monotonous chicken for lunch chicken for dinner ! the crew walked past you with trays of water and didn’t ask if you’d like any! The toilets could’ve been maintained throughout the flight! Sadly, I won’t be returning. ### 1/5 — Disruption to flight schedule *2026-04-07, version 4.9.0* First booking on this airline which has turned into a nightmare. A cancellation of part of the flight segment email with no options than to ring and it takes forever to speak to someone who said you have to ring again later !!!! UNPROFESSIONAL and UNACCEPTABLE ### 1/5 — Sort your UX *2026-04-02, version 4.9.0* I spent an hour selecting seats as it allows other passengers to select the same seats concurrently which means going back and forth for an hour until you get 5 seats for a family in a config that works. Then they changed my seats anyway and changed the config. Thanks for wasting my time. ### 1/5 — Poor service *2026-03-30, version 4.9.0* Money taken to upgrade seats for outward and return flights. In reality airline just dumped us in standard seats. Had paid for extra legroom due to medical conditions. Had to spend time at check in desk fighting to get adequate seating. Then the poor standard of aircraft meant 12 hr flight with no entertainment. Emails sent before, during and after 3 week holiday. No response. If I could have given 0 I would. Stress caused spoilt the whole holiday experience ## Most praised reviews (10 highest-rated) ### 5/5 — Great staff *2026-04-17, version 4.9.0* Just returned from Colombo to Heathrow on UL503 and wanted to record how impressed we were with the flight staff. ### 5/5 — Outstanding service *2026-03-07, version 4.9.0* We flew Sri Lankan airlines , Melbourne to Colombo on 4th March 2026. The flight was on time and food, service and the cleanliness of the aircraft exceptional. We were looked after by a lady named Ms Munera who was outstanding, very helpful and always went out of her way to help the passengers. Thank you Ms Munera for your exceptional service standards. Thank you!!! Sarath and Sunitha BOTEJUE ### 5/5 — Great *2026-03-04, version 4.9.0* Great service ### 5/5 — Mr *2026-02-11, version 4.8.1* Great ### 5/5 — Andrew *2025-11-05, version 4.7.1* I agree with the last person it’s a complete waste of time ### 5/5 — Awesome App *2025-09-17* I really like the UI and an amazing app even as compared to other global brands. Made it a breeze and thank you!! ### 5/5 — Mr *2025-09-16, version 4.7.1* Very good ### 5/5 — Excellent *2025-09-14, version 4.7.1* Comparing with other airlines app, it is exceptionally best app. ### 5/5 — Ground service- Check in *2025-09-09* I would like to extend my sincere appreciation for the excellent ground service I received during my check-in for UL 225 on 9th September 2025. Although I was charged for excess baggage, the process was handled by your staff member, Isha, with remarkable professionalism, courtesy, and friendliness. Having worked in the service industry myself, managing over 100 staff directly under my supervision, I can confidently recognize genuine professionalism when I see it. Isha’s conduct was a true reflection of dedication to service excellence and left a very positive impression despite the circumstances. Employees like her are an asset to the company and play a vital role in enhancing its reputation. I sincerely commend Isha for her outstanding service and encourage her to continue thriving in her role. ### 5/5 — Website *2025-09-08, version 4.7.1* Fantastic website with all information required --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*