# SRP M-Power — user reviews > 87 indexed App Store user reviews of SRP M by Salt River Project Agricultural Improvement & Power District, rated 2.45/5 from 122 ratings. - Source: https://appshunter.io/ios/app/srp-m-power/id1280528250/reviews - App overview in markdown: https://appshunter.io/ios/app/srp-m-power/id1280528250.md - Rating breakdown: 5★ 28 · 4★ 13 · 3★ 7 · 2★ 8 · 1★ 63 ## What do users think of SRP M? Overall sentiment: negative **Pros** - 📱 Convenient mobile payment from home - 👁️ Real-time visibility into electricity usage - ⚡ Quick power restoration after payment - 🔔 Low balance alerts and notifications (when working) - 💳 Multiple payment method support - 🏠 No need to visit physical pay centers - 📊 Easy expense and usage tracking **Cons** - 🔔 Notifications frequently don't work or are unreliable - 🐛 App crashes and force closes regularly - ⏱️ Payment processing takes 3-7 days - 📊 Balance display inaccurate compared to physical meter - 🔐 Forced phone system updates required - ⚠️ Power shutoffs without warning - 🔄 Frequent random logouts - ⏳ Slow app performance and loading times - 💰 Hidden fees and unexpected charges - 🚫 Missing purchase power button for some users - 📱 Incompatible with older phone models **Commonly reported bugs** - Notification system non-functional for extended periods - App crashes on login screen - App force closes when accessing payment/add funds page - Random logout loops preventing access - Balance not updating or showing stale data - Menu icon unresponsive requiring repeated taps - App incompatible with iOS 17 and older devices - Screen flipping between login/signup screens - Payment authorization stuck showing incorrect balance - Saved payment methods not persisting - App freezing or not loading - Incorrect balance calculations - Payment charged to wrong account despite selection **Most requested features** - Real-time balance refresh button - Accurate real-time balance updates synced with meter - Credit card payment option (not just checking account) - Auto-pay feature when balance falls below threshold - Apple Wallet integration or widget - Payment history with account source details - Account lock with PIN for shared households - Faster payment processing (same-day) - Debit card payment option - Daily usage tracking view - Menu icon improvements and better UI design - Pending payments screen showing debit status ## Newest reviews (16 of 87) ### 2/5 — One of the major things this app should do, it doesn’t *2026-01-20, version 6.0.7* It’s really handy to be able to pay for my electric from my phone. The biggest flaw this app has is that it doesn’t tell you in advance when you’re running out of power. So, unless you’re always checking your app to find out what your balance is, the way that you find out that you’re out is that your power just shuts off. Most likely this will happen in the middle of something important. I don’t know why it doesn’t do this anymore, but it used to. It’s such a simple thing that they could do that. It just doesn’t do and makes my experience with SRP incredibly frustrating ### 1/5 — This app doesn’t work *2025-02-08, version 6.0.2* It’s not like they are willing to work with people anyway who experience technical issues. ### 1/5 — Notifications don’t work *2024-12-01, version 6.0.2* Been like this for a whole year fix asap. ### 1/5 — Garbage app *2024-10-25, version 6.0.2* For garbage service. Out dated payments, slow service, unreliable notifications. ### 1/5 — App Doesn’t Work *2024-10-14, version 6.0.1* The app rarely works and always has issues, when you call customer service it’s horrible, they can’t even give you any information and are not helpful. ### 2/5 — Okay *2024-07-07, version 5.0.9* The app is okay. I like that it links you to helpful information like explaining accumulated credit and friendly hours. Notification always comes through so no issue there either. I’m still getting used to m-power, so far I don’t like it, but appreciate that this option is available. I still follow my previous easy 3 schedule, as I get used to it, but see no real difference in my usage. My biggest issue is that it does not allow debit and credit cards as a way to add credit to my account. The pay stations are not an option for me right now so I try to keep what I can as convenient as possible. My direct deposit goes to my cash app, so the app not accepting the account and routing number was frustrating. I tried with my credit card as well and same issue. Also, being forced to keep an unused bank account open is likely going to be the deal breaker. Yes I could transfer from CA to my bank but I no longer have that debit card since the account is supposed to be closed and I have money on my cash app debit card. This would be the main reason I switch back. ### 1/5 — Randomly tweaks *2024-07-07, version 5.0.9* Bruh I try to log in and it won’t let me saying my user or password is invalid even though it’s saved into my iPhone passwords so it’s the same eveytime it let me log in. Then it stopped letting my so card payment like bruh fix your app.!!!!!!! ### 1/5 — Doesn’t work *2024-07-01, version 5.0.8* App doesnt work, it crashes every single time I appempt to use it and log into my account. So I cannot even see my power usage. Thanks srp👍🏼 ### 1/5 — Unusable app *2024-06-25, version 5.0.8* Latest update is not good. App take a long time to load or crashes. I currently can not get the app to load. ### 2/5 — Update Awful *2024-06-25* this most recent update to the app is awful . I like to track my usage day-to-day especially during the summer that feature is gone.. it only shows prior day. App is glitching and not loading properly even after reinstalling ### 1/5 — Horrible app *2024-05-30, version 5.0.7* Horrible service as well ### 3/5 — Needs a tune up *2024-01-18, version 5.0.6* Typically the app is very straight forward and easy to use, but I have recently had some issues with notifications and accessing my profile details. Overall a useful app, but it needs more frequent updates to address the bugs. ### 1/5 — Notifications DO NOT WORK *2024-01-15, version 5.0.6* The notifications feature hasn’t worked for about six months. I figured they will fix it. But now it’s just ridiculous. I’ve had the power go off in my house twice now. Which potentially can mess up my appliances especially bigger appliances like a refrigerator. I don’t think that you guys are taking this issue. Seriously because again it’s been six months or more. But if I don’t do my end of keeping money in the MPower box, my power goes out. But your guys are getting your money so it doesn’t seem to matter that we are struggling to accommodate our lives due to your inadequacies. So now instead of dropping $40 - $50 into the box I’m having to put $150 at a time just so that I’m not in the risk of running out of power and I have to set up my own personal alarm so I check my balance every Monday, regardless if I have enough power in there for 30+ days I’m still having to check it every Monday just to make it a habit ### 2/5 — App has issues *2023-12-06, version 5.0.5* SRP, you guys need to have your app reset or something. I was not able to get into the app and was stuck in a constant log in and forced log out loop. It keeps saying something went wrong and kicks me out as SOON as I see the balance amount. ### 1/5 — DOESN’T NOTIFY - power goes out *2023-11-27* Does not notify when power is almost out. please fix this it’s so frustrating I turn on notifications every month and it never works! ### 3/5 — App Is Not Accurate PLEASE FIX *2023-11-08* The app never has the correct balance. It always says we have more than what the box says. And the push notifications no longer work please fix. **Developer response:** We're sorry you're experiencing trouble with the app. Thank you for your feedback. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-05-05, version 6.0.10* I work from home. It puts my employment in jeopardy when the power goes out in the middle of a shift because there were not low balance alerts. This has happened 3 times since November. Fix the damn app already! ### 1/5 — Need to provided more information app on applying and how the app works *2026-02-19, version 6.0.8* They need to better ther system or advise people better on how this app works I suggest paying cash or paying thru Debt card with a fee just in case they don’t advise you they can take up to a week to charge your account and it’s thru checking this app brought me a lot of confusion on how it works . ### 1/5 — Im currently using this app but I can’t log in like there is something wrong with the help please *2026-01-28, version 6.0.7* Help please ### 1/5 — Needs Update *2025-05-30, version 6.0.3* The notifications on the app do not work. Please please update it so the notifications are up to date ### 1/5 — App always signs out *2025-05-26, version 6.0.3* Stupid app always signs you out randomly so you never get a notification you just come home to your power out. ### 1/5 — Garbage App *2025-05-21, version 6.0.3* Fails to notify me when my power balance is low. Useless NPO. ### 1/5 — Srp *2025-04-08, version 6.0.3* Its not loading ### 1/5 — Forced phone upgrade is nonsense *2025-03-26, version 4.1.6* It’s ludicrous to be coerced having to update your entire phone system just to use your app! Now I will definitely uninstall this app! They all just want your fingerprints and then they want your eye metrics & all your personal information, since the phone upgrade forces you to use your fingerprint & eye metrics and other personal information. Now they will completely own your entire data. And now we humbly giving away our rights! This is insane! I should not have to update my ENTIRE PHONE system in Order to have access or use to the app; which we actually are giving them the rights & access to our entire personal account, information, phone pics, email, passwords, etc. I will just uninstall this app. We can just go back to the old fashion ways! We should all make a complaint to the CFPB & BBB instead. ### 1/5 — SRP tell me I have 8.63 let in the app n then turns off my power anyway *2025-03-24, version 6.0.3* I call them n they say u ow .5 cents and I’m like how if the app is telling me i have 8.63 . I updated my app the money is gone and now says I need to pay to turn back on my electric. Im just Gona start pulling electric from the ground And make a magnetic electric switch to generate electricity. I will just cut them out the equation period. I advise all who read this to do the same . ### 1/5 — 👎🏽👎🏽👎🏽 *2025-03-14, version 6.0.3* This app is so slow and the menu icon never works I have to keep tapping over and over and over . Only upside is you don’t have to go to the store to put money in ur card for the box . ## Most praised reviews (10 highest-rated) ### 5/5 — M-Power is Great! *2025-10-08, version 6.0.6* My wife and I love M-Power, because we always know where we stand with our electricity usage. No surprise bill at the end of the month. If we are using too much electricity we are able to adjust our usage immediately, so we’re not spending too much. Otherwise, we wouldn’t know until the end of the month and by then the bill is exorbitant. As they say, knowing is half the battle. ### 5/5 — Love it *2022-03-05, version 4.1.1* At first I hated it. But they have fixed bugs. Reminds me when low & now shows the credit instantly. Before it took a couple days and you had no idea if it went through. Highly recommend this app now. ### 5/5 — Never Had an Issue in my 5 Years of Usage *2021-07-04, version 4.1.1* I know some people complain about this app and the device. But I’ve yet to have had an issue. From running to a store to put money in the card, and now using the app. They don’t shut off your power between 8pm and 8am even if your balance hits $0. It’s super easy to refill on the app. The machine sends a warning beep that will Cut into your dreams as you nap during the day and the app sends off a trigger of notifications and emails to warn you when you have 3-2-1 days left and down to Your last 10$ of balance. It’s great! ### 5/5 — Srp *2018-12-10, version 2.5* Love the app but it takes forever to come out of account other than that its super convenient 🤜🤛 ### 5/5 — FINALLY!! *2018-05-16, version 1.0* With how abundant technology has become over the past 15 years in terms of ecommerce and online payments for bills, I was beginning to worry the digital divide was getting the best of SRP. Finally we don’t have to drive to those stupid pay centers and can make payments for our electricity at home, or on the go. It’s about time SRP. Welcome to the modern day age of the internet. ### 4/5 — Really great, needs minor bug fixes *2025-01-26, version 6.0.2* This app is very helpful for me since I own a startup business and I’m not entirely sure which days I’ll get money. SRP just needs to invest another $10-$30k on minor bug fixes. Buttons don’t work occasionally and it’s really stressful if I’m about to lose power. ### 4/5 — It’s an excellent app but it needs work. *2024-01-03, version 5.0.6* I loved the ease with which all my expenses, purchases and energy use could be reviewed, now with the new iOS 17 update... it no longer lets me view the menu properly, please let your designers know to adjust the menu. Thank you very much! Best regards. ### 4/5 — Love it! *2023-09-18, version 5.0.3* I love the app everything works well, makes things easier but you guys take forever to take our money, we have other things to pay and have to wait until you guys take your part please fix that Take the money the same day and process it the same day, instead of 4 days later when we have to add more again🫤 other than that issue everything is good! ### 4/5 — Awesome App *2022-05-27, version 4.1.3* This is a pretty cool app I can’t complain it shows everything. I just wish it had a refresh button to get new status updates instead of restarting the app all the time. This would be also great if they can have an apple wallet add on or widget for faster service but Overall great app!!! ### 4/5 — App Notifications *2021-06-21, version 4.1.1* My power just randomly shut off without warning me of low credit. Normally, I would get notified if I have less than 2 days (which I prefer $10 & under), but it was better than nothing (and other machines always beeped, mine doesn’t). I just checked a few days ago & had plenty of credit and was going to check within 2 days, then while napping out, my power shut off. I thought it was my complex, like other constant issues, ended up being on my end. I know it’s been hot outside & the AC runs more, but in the last 3 yrs of this place, my credit has never drained like that. Real disappointed SRP hasn’t fixed this issue for mobile alerts. Luckily, I didn’t have to call & was able to have it turned back on after a few mins of waiting. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*