# St. Anne's CU Mobile Banking — user reviews > 68 indexed App Store user reviews of St. Anne's CU Mobile Banking by St Annes Credit Union of Fall River Massachusetts, rated 4.79/5 from 2,813 ratings. - Source: https://appshunter.io/ios/app/st-annes-cu-mobile-banking/id668625406/reviews - App overview in markdown: https://appshunter.io/ios/app/st-annes-cu-mobile-banking/id668625406.md - Rating breakdown: 5★ 2,425 · 4★ 158 · 3★ 54 · 2★ 26 · 1★ 56 ## What do users think of St. Anne's CU Mobile Banking? Overall sentiment: negative **Pros** - 💯 Excellent customer service - 👍 Easy to use - 🚀 Convenient mobile banking **Cons** - 🐛 Frequent crashes and login issues - ⚠️ Unreliable app performance - 🔒 Biometric authentication problems - 🤔 Inconsistent mobile deposit functionality **Commonly reported bugs** - App not working after iOS updates - Inability to create an account - Password reset issues **Most requested features** - Add Zelle support - Improve mobile deposit experience - Provide iPad-native app ## Newest reviews (13 of 68) ### 3/5 — Decent app *2026-05-16, version 25.2.100* The St. Anne’s CU app overall is easy to use and has most features a banking app needs. Although I do think some UI changes would make the app more clean and intriguing to the eye, it gets the job done. My biggest gripe is that if you decide to change your password at any time, the app just consistently states that the new password is wrong. I have had this issue for a while where I create a new password, use it successfully for a week or so, and then out of nowhere the app just invalidates the password. Please fix this! ### 4/5 — Genuinely one of the worst banking apps I’ve used *2026-03-31, version 25.2.100* It is constantly glitching/wont allow me to sign in. It randomly locks me out. Says my password is invalid so I am forced to change it. I have never had this issue before with banking apps. I’ve never had to change passwords nearly as often as with St Anne’s. The bank itself is great and when I can actually get into the app it works fine. With how often I move money around, It has just become such a pain to get into for me I’m genuinely considering switching banks. This is something that is crucial to me. ### 2/5 — Unreliable *2025-08-03, version 24.2.60* Stop resetting biometrics every update - the OTP emails never come through. Defeats the point of an app. ### 2/5 — Unreliable *2025-05-01, version 24.2.60* Constantly unable to login. Forced to reset password and the one time passcode emails never come through. Hire a dev team onshore. ### 2/5 — Not impressed *2025-04-22, version 24.2.60* Constantly seems down and as unreliable as having to call the automated line to retrieve your balance. This is information I need easy access to. ### 2/5 — Please fix bugs *2025-01-13, version 24.1.70* The app does not save password. It makes me change it all the time. I know I am not the only one because I talk to others who have this app. I have removed it and reloaded it . ### 3/5 — Random downtime *2024-05-31, version 23.2.30* It won’t always like let you use it ### 3/5 — Problem with photos for deposits *2023-10-04, version 23.1.71* My ipad is supposed to be compatible with this app, but when I go to take photos of checks for deposit, the photo window is upside down and mirrored. Very frustrating to try to take the pictures and no way to report the issue to the developer or the bank. ### 3/5 — App *2023-04-03, version 22.2.40* My app is crashing on me ### 4/5 — Needs to be updated *2023-04-02, version 22.2.40* I recently update my iPhone. When I click the St Anne’s all the screen turns white and it crashes. 😞 never had this problem before. Besides this issue the app is great! ### 3/5 — Overall good app *2023-03-29, version 22.2.40* But when you update your phone ..the app won’t load or just crashes..they need to update it more Defintely. ### 1/5 — Worst app ever *2022-10-27, version 22.1.101* Literally the worst banking app ever, I’ve seen 10 year olds write better code then whoever made this mess of an app that only works when it wants to. ### 4/5 — Works *2022-04-29, version 21.2.110* Works ## Most critical reviews (10 lowest-rated) ### 1/5 — Great when it works *2026-05-15, version 25.2.100* The mobile app is fantastic when it works! with regularity, I am unable to login. Consistently inconsistent. ### 1/5 — Awful app *2025-04-25, version 24.2.60* Won’t let me make an external transfer. It let me make one once and now every time it ALWAYS says there is an error and to try again later. ### 1/5 — Doesn’t let you create an account/a month later still can’t create an account *2025-02-07, version 24.2.60* When in person at the branch located near me, I asked the teller if there was a mobile app she said yes, and assured me it was easy to download and set up. Using mobile banking since its incarnation and did not expect it to be a glitch for any issues. I downloaded the app and deleted it multiple times because every time I type in all my information it says cannot be completed at this time and if you try to open it on a browser, the browser shows the screen cut off, so there’s no way to do it there either. ### 1/5 — Doesn’t let you create an account *2025-01-13* When in person at the branch located near me, I asked the teller if there was a mobile app she said yes, and assured me it was easy to download and set up. Using mobile banking since its incarnation and did not expect it to be a glitch for any issues. I downloaded the app and deleted it multiple times because every time I type in all my information it says cannot be completed at this time and if you try to open it on a browser, the browser shows the screen cut off, so there’s no way to do it there either. ### 1/5 — Log in issues *2024-04-23, version 23.2.30* I have been unable to log in for 3 days now, I would normally give the app 5 stars, however, support is clearly minimal if its taking days to fix a log in issue. ### 1/5 — Not Working *2023-04-08, version 22.2.200* This app is so inconsistent. I cannot log into the app ever since the newest IOS update. This happens to me a lot every three months. It’s very frustrating. ### 1/5 — App not working *2023-04-02, version 22.2.40* App just crashes as soon I try to open to it after updating my phone to iOS 16.4 when will this be fixed ? ### 1/5 — App shuts down after iOS 16.4 update *2023-03-30, version 22.2.40* I have deleted it, restarted my phone, reinstalled, cleared casheamd it still crashes upon attempting to use. Oddly it works fine for family members on their iPhones, however on mine, it will not open. This needs to be addressed. ### 1/5 — App needs to updated Does not work with IOS16.4 *2023-03-30, version 22.2.40* This is why I hate small banks, the app worked fine with IOS 16.3 but now with the latest update It just does a white screen and closes. The worst part is Apple gives developers plenty of betas to correct their problems and still does not work !!!! My advice is to go with a bigger bank ### 1/5 — No Zelle support *2022-11-09, version 22.1.101* Zelle is not in the app. Please fix it. ## Most praised reviews (10 highest-rated) ### 5/5 — Credit union *2025-11-10, version 25.1.30* Best credit union to deal with..your tellers are a pleasure to deal with .. ### 5/5 — El excelente *2024-08-02, version 24.1.70* Me gusta mucho, la recomiendo al💯 ### 5/5 — Helpful App Except for Mobile Deposit *2024-06-03, version 23.2.30* I’ve been a customer of St Anne’s for some time. Their app has improved, however, the Mobile Deposit function has not. I have attempted on numerous occasions to take photos of the check I wish to deposit, without success. No matter how far I zoom out, or how far I zoom in, and no matter the light conditions, I’ve received an error message. I’ve been forced to take several checks to the bank to deposit, with no explanation given for why the mobile deposit function doesn’t work, other than sometimes it just doesn’t. It was a great function when it worked. Now it’s just annoying. ### 5/5 — Excellent Customer Service *2023-08-17, version 23.1.71* Absolutely the best and most professional credit union, we are so happy here it’s just like the small family credit union!! Please stay warm and friendly…. We love St. Anne’s!! ### 5/5 — Grateful *2023-08-03, version 22.2.210* They are prompt and courteous. ### 5/5 — This update *2023-04-03, version 22.2.40* This update caused the app not to open, please fix it please. Peter ### 5/5 — Very happy with app *2021-12-12, version 21.2.70* Very happy with the app and with the service provided by the bank ### 5/5 — Easy to use *2021-03-02, version 20.2.50* Easy to use and do all your banking business please don’t change a thing ### 5/5 — Wishing the font was black. *2021-01-12, version 20.2.50* I have no complaints about the website except that I wish the font was black and not grey. Darkening the font would make it easier to see. ### 5/5 — Happy Customer *2020-11-11, version 20.1.200* I have been a customer of St Anne’s credit union for around 20 years or more. I have been satisfied and very happy with them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*