# Stagecoach Bus — user reviews > 664 indexed App Store user reviews of Stagecoach Bus by Stagecoach Group plc, rated 4.60/5 from 806 ratings. - Source: https://appshunter.io/ios/app/stagecoach-bus/id1151110474/reviews - App overview in markdown: https://appshunter.io/ios/app/stagecoach-bus/id1151110474.md - Rating breakdown: 5★ 651 · 4★ 68 · 3★ 33 · 2★ 13 · 1★ 41 ## What do users think of Stagecoach Bus? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient ticket purchase - 👍 Good for frequent travelers **Cons** - 🐛 Apple Pay not working - 🐛 Unreliable bus tracking - 🐛 Inaccurate timetables - 🐛 Glitchy app performance - 🐛 Difficult to navigate **Commonly reported bugs** - Routes disappearing from app - Ticket purchases failing - Inability to purchase youth/student tickets **Most requested features** - More regional voice announcers - Improved bus cancellation notifications - Better integration with mobile payment options ## Newest reviews (17 of 664) ### 2/5 — It isn’t working at all *2026-09-01, version 4.47.1* I’ve used this app for years but there’s no point anymore. The bus tracker doesn’t work, just says there’s no journeys to show at my stop. So then I use the plan your journey tab instead but that also shows nothing. Buses still stop at my stop so nothing has changed in the route. I literally am having to guess when my bus will be at the stop because there is no way for me to check, please get your app working again. ### 2/5 — It said it was cancelled *2026-08-15, version 4.47.1* It said it was cancelled so then I gave up on it and then I opened the app again about 10 minutes later and it said it was completely fine and now when people ask me why I couldn’t get on the bus, I had to say it said it was cancelled and they won’t believe me. Very misleading ### 2/5 — Ads pop up after buying tickets *2026-08-14, version 4.47.1* Ridiculously, I get ads for men’s underwear that fill up the screen immediately after buying tickets, saying I have special offers. Frankly I don’t care about buying underwear or anything else when I’m just trying to get a busy ticket. Also, this makes things difficult if I’m buying a ticket right before getting on the bus and there’s a time crunch. It seems I can’t even escape ads on an OFFICIAL BUS APP. There is no place for ads here, the only reason I continue to use stagecoach at all after this disrespect towards their customers is because they’re the only ones available. ### 1/5 — Terrible Design *2026-08-12, version 4.47.1* Probably the worst travel app i’ve ever used, why it feels the need to be this bad i have no idea, don’t bother just get a first bus i beg. ### 1/5 — Bus was bad *2026-08-11, version 4.47.1* App is fine but driver was half an hour late and ignored me-x47 raunds to northhamton 5:30 pm ### 1/5 — Waste of time *2026-08-11, version 4.47.1* Total rubbish. Bus never comes on time and when it does there’s 2 behind it. Can’t believe we have to pay for this service ### 1/5 — Rubbish information *2026-08-09, version 4.47.1* Never gives right information. App said our bus due at 17:40 was expected at 18:12 in fact turned up at 17:38 so we missed it as was last bus of day. Tried phoning stagecoach but all you get now is automated answers telling to check ap or website. ### 1/5 — Privacy much? *2026-08-06, version 4.47.1* I don’t want a ADVERT from anyone mom my app screens. No way. No how. No adverts. You rob us enough as it is and this is an insult. @apple needs to step up. ### 3/5 — Accidental overcharge *2026-08-05, version 4.47.1* When purchasing a ticket on the app, the new ticket screen will pop up but will not always load. When the app first had this ticket update, myself and a few friends assumed the ticket didn’t load so we crossed out the unloaded ticket and reactivated another ticket. By then x2 tickets would be activated and no way to compensate due to a software delay. Overtime I assumed it would be fixed but the issue still remains. Please allow a pop up on the screen before claiming more than one ticket, or make it easier to make accidental claims. ### 1/5 — Under 16 free bus travel = SCAM *2026-08-03, version 4.47.1* It’s fake I walked 20 mins to then have the driver drive past me and then had to wait and extra 30 mins just for him to say I need an adult even though that’s for under 11 and I’m clearly older than 11 what a scam ### 1/5 — New Update *2026-08-03, version 4.47.1* Keeps saying we don’t have any journeys that match!What has gone wrong with this App ### 1/5 — App still useless *2026-08-01, version 4.47.1* Update after update and the bus tracker still doesn’t work and the journey planner still doesn’t work, hopeless app. ### 1/5 — Such an unreliable service *2026-07-30, version 4.47.1* Service unreliable and app unreliable, buses seem to “drop off” and when due comes up with cancelled. Get a grip stagecoach management you’re infuriating ### 2/5 — Terrible for researching routes *2026-07-30* This app tries to be too smart and limits you to things near you right now. It is very difficult to just check a timetable for a bus you want to catch in the future from a different location. Unfortunately this is the only way to get a full list of the stops for the Peak Sightseer buses so it was very difficult to plan my day in the peak district. ### 1/5 — Incompetent *2026-07-27, version 4.47.1* Unfortunately Stagecoach is an incompetent company that doesn’t inform customers when bus stops are unavailable and fail to provide help on which bus stops in available like the ones for Chester Park & Ride. All they are bothered about is letting people know kids can use the bus for free in August. I suggest Stagecoach get off their backsides and put their priorities right! Stagecoach is a disgrace! 🤡. ### 1/5 — Bus Tracking Failure *2026-07-27, version 4.47.1* The tracking has not worked at all now for 7 months…utterly useless ### 1/5 — Can’t purchase tickets in the app comes back as declined *2026-07-27, version 4.47.1* The tracker invariably doesn’t work; the bus is often cancelled with no explanation as to why; prices continually go up. There’s no way to purchase a ticket now in the app since it’s been updated. It just comes back as declined no matter how you choose to pay. The bus service itself is unreliable. The bus drivers are often rude and unhelpful. Stagecoach seriously needs to have a rival because at the moment they are terrible! ## Most critical reviews (10 lowest-rated) ### 1/5 — Greedy little pigs *2026-09-04, version 4.47.1* £12 for two return tickets is a disgrace, I hate everything this company stands for. YOU DISGUST ME AND YOU DISAPPOINT THE ENTIRE UNITED KINGDOM. ### 1/5 — Untrue data *2026-09-03* Usually it shows my bus times but all of a sudden there’s no more busses going to my stop yet they came pls fix ### 1/5 — Incorrect outdated ticket info on app *2026-09-03, version 4.47.1* Tickets on the app is not recognised by bus driver and group ticket available in the bus is not seen in the app. We used the park n ride at Bridlington to Bristol for two days in a roll and twice the bus driver recommended different options to the app. Don’t waste your phone’s storage installing this app ### 1/5 — New version of app is so bad its unusable *2026-08-31, version 4.47.1* I’ve used the stagecoach app for the last year with no problem, it was easy to use, reliable and showed bus tracking. BUT, the latest updated version is literally unusable!! There are 2 bus routes past my house, one is usually every half hour, the other is very infrequent. I need to get into town for 9.45, but there are no bus services shown on the app till 12.15, despite the actual timetable showing them starting at 07.00!! It did briefly show the alternative bus route, albeit it was way earlier than I needed, but now that has vanished too. 😤What the hell Stagecoach🤬?? Sort this out!! To everyone else, don’t bother with this app till the next version is brought out ### 1/5 — The reason I bought a car *2026-08-31, version 4.47.1* Most of the buses don’t load when you need them to. The app tells you that they aren’t coming or non are arriving for you to then see them drive past you when the app is telling you the bus isn’t there. Some of the bus stops don’t even load so you cant even click on it to see when your bus is arriving. Literally missed so many buses because of these reasons. Please fix your app and make major changes to improve this. I had no other choice but to buy a car and drive as I couldn’t hold my frustration for this app anymore. ### 1/5 — Garbage *2026-08-31, version 4.47.1* Just use Google Maps for the bus times & stops. Google Maps is surprisingly very accurate and informative for this. Then pay on the bus using cash or card. Much easier than spending a lifetime trying to learn & navigate around this overly complex app that is confusing, disfunctional, and innacurate. Absolute garbage. ### 1/5 — Stinks *2026-08-25, version 4.47.1* The new app is so annoying! Before with the old app, you got the local map, clicked on the bus stop you wanted and got the times. You could also see the buses on the map in the local area via GPS. Now it's nothing but questions, filling in this and that and then you finally get a bus time, WHY? It's so retrograde from the previous app. PLEASE GO BACK TO THE OLD APP, THIS ONE STINKS! ### 1/5 — ! *2026-08-22, version 4.47.1* Worst service ever I used in my life!! ### 1/5 — Where is the bus???? *2026-08-21, version 4.47.1* I have been waiting for 60 minutes for a bus that should have arrived at 18:48. The updates on the app are totally misleading and inaccurate. Yet another occurrence of an appalling service! ### 1/5 — Where’s the 12.46 *2026-08-21, version 4.47.1* Standing waiting for the 12.36 from Lewknor that says it’s on time, but clearly is not. I’m guessing it will become the 12.06. ## Most praised reviews (10 highest-rated) ### 5/5 — Bad *2026-09-02, version 4.47.1* Bad ### 5/5 — U16s free tickets *2026-08-10, version 4.47.1* The bus driver gave me a free bus ticket because I was under 16 on my ride to my football training, this is beneficial for people such ad parents who struggle to pay for children’s transportation. It’s only the 6 week holidays but I hope stagecoach can do this after the holidays for children who need to take the bus to school.my favourite bus service ### 5/5 — Great Application *2026-08-08, version 4.47.1* Got this app in 2025 to help me get on buses around Scotland, and it’s done its job, the UI is great, no glitches or bugs from as far as I can see, and it’s a fantastic utility. ### 5/5 — Stagecoach *2026-07-08, version 4.46.1* It’s very smart and it’s worth having ### 5/5 — Very misleading *2026-07-03, version 4.46.1* The bus shows up with the bus coming up saying it will be late but end up coming on time so I have missed the bus a few times. Then sometimes it doesn’t show the bus will be cancelled up until the very last minute before your bus is expected to come ### 5/5 — Stagecoach bus *2026-06-30, version 4.46.1* This app is much improved from what it once was very good. But there is one thing I would like to see, if possible a quicker update as to where the bus is. ### 5/5 — Convenient *2026-06-12, version 4.46.1* Easy to use and very helpful if you need to find out tickets and prices. ### 5/5 — Ragha *2026-05-27, version 4.46.0* Good And Exceptional service ### 5/5 — Great *2026-05-27, version 4.46.0* Just started using buses more and found this app to be very good. Easy to buy my tickets, the live tracker has worked great for me, also like that you can include times for other bus operators from this same app. ### 5/5 — Review *2026-05-08, version 4.45.1* App usually great but the journey planner hasn’t worked in weeks. Keep having to switch to the browser which is a pain. Use Apple version for IPhone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*