# Stagedoor Rewards — user reviews

> 71 indexed App Store user reviews of Stagedoor Rewards by Stagedoor Theatre Software Limited, rated 4.60/5 from 18 ratings.

- Source: https://appshunter.io/ios/app/stagedoor-rewards/id963068912/reviews
- App overview in markdown: https://appshunter.io/ios/app/stagedoor-rewards/id963068912.md
- Rating breakdown: 5★ 15 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 1

## Newest reviews (16 of 71)

### 3/5 — Dark mode please

*2026-01-21, version 7.3*

Need the change of appearance

### 2/5 — Crashes every time I try to pay

*2025-05-23, version 7.0.6*

Great app if it works. Currently crashes every time I try to pay.

### 5/5 — Excellent support

*2023-01-18, version 6.6.6*

Thank you so much to Max who supported with a change of date for a show I booked. Professional and speedy response with excellent communication. 
I love Stagedoor! 😊

### 5/5 — Leah was great!

*2022-11-21, version 6.6.4*

Leah went above and beyond to help me with my booking issue (which was my fault and not Stagedoor’s, and she STILL went out of her way to help me). Highly recommend!

### 5/5 — Excellent customer service

*2022-10-19*

Booked a theatre visit, and wanted to change the date. Despite the terms stating they could not exchange or refund tickets, they happily swapped my date within a few hours of my email, with no charge or issue. Really pleased. Obviously this may not always be possible but I’m impressed at the service. Would use again.

### 5/5 — Great custom service

*2022-10-08*

First of all the app is easy to use and has great search and filter features. The rewards system is also very nice and encouraging. 

I think we’ve all had times when we can’t make it to a show and want to make amendments to our bookings. It happened to me recently due to train strikes. At first I couldn’t find any contact number for this matter so I called the theatre up, who told me to go back to the original point of purchase, so I went back to the app and it took me a while to find an email address. Hopeless, I emailed them hoping to get a response. To my surprise, pleasantly, the staff replied rather promptly and did their best to help me. In the end, they had my booking rescheduled super efficiently. This experience alone was worth a five-star!

### 5/5 — Amazing service!

*2022-10-06*

My mum had been taken seriously ill on the day of &Juliet.
Lisa at StageDoor provided outstanding service along with the theatre to move tickets to a new date. Such care and concern shown was exemplary. Thank you.

### 5/5 — Brilliant App & Customer Service

*2022-08-31*

Love this app, I find so many last minute deals for shows. This app is constantly having new offers for nearly every show. The customer support was amazing when I contacted them and Max was fabulous. I will always be using/recommending Stadgedoor❤️

**Developer response:** Thank you! 😊

### 5/5 — fabulous app.

*2022-07-30, version 6.3*

such a good app. downloaded it a few days ago and already booked to see elf. i recommend this app to my brother and now hes obbesed with it to✋🏼its such a easy to use app.

### 5/5 — Such a helpful company

*2022-07-14, version 6.2*

We had to change our dates to see The Mousetrap due to Covid and I found Max and Lisa so understanding, can’t thank them enough,

### 3/5 — Seems good but…

*2022-06-19, version 6.1.4*

I’ve just used the app for the first time but to my horror I found out the same seats / tickets were over £20 pounds each more expensive than buying direct from the theatre company!

I got sucked in by the shinny app. 

I believe there are no refunds available? and so I feel really cheated now. It’ seems a shame to make such a large mark up as the app itself is very good. Please correct me if I’m wrong. 

Andy

### 5/5 — What I have been looking for

*2022-06-10, version 6.1.4*

This app is amazing. Huge database of theatres and includes all the fringe theatres. Very easy to use. Love it.

### 2/5 — A complete mess

*2022-04-27, version 6.1.1*

Talks a good game but seriously — an utter mess that will basically throw tourist centric west end crap at you regardless of your preferences. Deleting

### 5/5 — Ideal ticket buying experience for iPhone

*2022-04-12*

A great alternative to clunky ticketing web sites. A real iPhone app with Sign In with Apple, Apple Pay, Apple wallet integration.

### 5/5 — Favourite Theatre App

*2022-02-17, version 6.0.6*

My go to app when looking for new and exciting shows on the West End - LOVE it!

### 5/5 — Great app and great deals

*2022-02-13, version 6.0.6*

Such a good app if you like theatre. Helps me stay up to date with whats on & whats good. Amazing deals and love the app’s Loyalty card

## Most critical reviews (10 lowest-rated)

### 1/5 — No prices, slow to load if lucky

*2026-07-24, version 8.0.2*

Really poor app, especially in comparison to other similar theatre apps out there. No prices shown at top of screen under the colour dots, so no idea of each price band. Takes ages to load each page if you are lucky to get it to load at all. Developers really bad. Learn from other successful apps please.

### 1/5 — Couldn’t confirm email address and no response from customer services

*2024-06-20, version 6.25.3*

I went through registration process but couldn’t confirm my email address. I emailed customer support twice about this as advised in the app, but have had no response so have had to delete the app without ever being able to use it

### 1/5 — Just London

*2023-10-30, version 6.20.0*

It’s just London! I’ve searched for theatres in Birmingham, Manchester & locally and there’s nothing!

### 1/5 — overcharged

*2022-09-07*

to begin with i quite liked this app, until i actually bought tickets, i purchased mary poppins tickets and claimed the £10 off for your first purchase, so in my booking confirmation it stated i was paying £14 (originally £24 without discount) only to find out that £24 had been taken out when IN MY CONFIRMATION said i paid £14, i emailed about the issue and they haven’t got back to me yet, i am a student, i don’t earn much money and couldn’t really afford to pay that full price, i knew the offer was too good to be true.

**Developer response:** Hi @Kitten5764, thank you for reporting this. We have passed this on to our support team who will be in touch with you to resolve this immediately. Thank you so much for your patience. For any booking related issues, make sure to email bookings@stagedoorapp.com

### 1/5 — Hopeless!

*2020-12-22, version 5.9.2*

This used to be my go-to website, but now , because my i-phone is apparently ‘not modern enough ‘, I cannot access the information—at a time when the theatres most need my support. A ridiculous time to have made the app change!

### 1/5 — Frustrated

*2019-10-30, version 4.14.0*

I just downloaded it to purchase some tickets. Having selected the seats I wanted I got “Error adding tickets to basket” - while the app worked very well up to that point, its inability to allow me to book tickets undermined its whole purpose!

### 1/5 — Can’t access app

*2019-09-20, version 4.13.4*

I can’t access the app as my details have to be verified by a link in an email, however, the email didn’t arrive 😕

### 1/5 — Cannot even open it’s so buggy

*2019-07-25, version 4.12.2*

This would be one of my most used apps, but I can’t even get it to open... have updated, deleted and redownloaded... Can’t get past opening screen!

### 1/5 — Search Experience

*2019-02-17, version 4.8.9*

Want to plan a trip to The Vaults festival and know the date? I did so I tried this app. It’s a truly impenetrable experience. A bit like trying to rescue sleeping beauty and having to hack through 100 years of undergrowth in an attempt to find a treasure. 

Hi developers, take some lessons from say Edinburgh Fringe or TodayTix apps.

### 1/5 — Waste of time

*2019-01-16, version 4.8.8*

Terrible app. Have been trying to book tickets for a friend’s show for days through this. App crashes every time I try to book. Sometimes doesn’t even show available tickets before crashing. Apple Pay doesn’t work. Just supposedly managed to book but no confirmation email with tickets has arrived yet. No indication of successful booking in app. Terrible.

## Most praised reviews (10 highest-rated)

### 5/5 — Helpful

*2025-03-10*

I had made a mistake on a reservation date for October. The customer service was excellent as they allowed me to change the reservation to a date that I was able to attend.
We will be visiting from the USA and appreciate the hospitality for foreign guests. 
We look forward to our Great Britain trip.

### 5/5 — Theatre lovers only

*2024-12-23, version 6.26.2*

Very good application!

### 5/5 — Changes to our life of leisure

*2024-07-11*

Since downloading the Stagedoor App our theatre going life has changed and we have really enjoyed the editorials and critic reviews which have informed and helped us with decision making. We have seen more plays, and musicals this year than previously in our life. Being able to understand the plot and review the cast along with critic reviews really helps. We have had great theatre experiences this year. The Stagedoor editorials inform us of any new productions or plays , stage shows or musicals to look out for. We have seen a London production each month for the last five months or so and have started receiving loyalty discounts. It is really good to read other theatre goers reviews as well, again helping with our theatre decisions. Thanks to you Stagedoor for opening up a whole new world of entertainment 👍

### 5/5 — Fantastic value

*2024-06-26, version 6.25.3*

Easy to navigate, great value for money, fantastic seats

### 5/5 — Great app for theatre lovers

*2024-06-24*

Fantastic app combining most all of London’s theatre scene with professional and user reviews with the ability to sort and buy tickets directly and without stupid incremental booking fees. 
Really recommend even if you are simply a tourist passing by London.

### 5/5 — Love it!

*2024-05-10, version 6.25.3*

Extremely easy to use and great bargains

### 5/5 — That’s what I call customer service

*2023-06-18*

In spite of the terms and conditions stating that tickets are non-exchangeable, I called on the mercy of the Stagedoor team and they were superb. Allowed a simple and straightforward swap with no quibbles. I would never take advantage of such a policy unless it was absolutely necessary, but in this case it was. What nice people.

### 5/5 — Booking cancelled and rebooked due to a bereavement in the family

*2023-03-21, version 6.6.8*

The staff were extremely kind and helpful due to my unfortunate circumstances.
They went over and beyond and I will not hesitate in recommending them. 
Barbara Holmes

### 5/5 — Amazing customer service and easy to use app

*2023-03-15*

I need to change my tickets due to the train strikes. Stage-door we’re so helpful, especially Max. So happy I still get to see the show and haven’t wasted my money!

### 5/5 — Top quality customer service

*2023-03-01*

They couldn't be more helpful.
Had issues with train strikes and although the tickets are non changeable they helped me on 2 occasions.
Couldn't speak highly enough of these guys!
Well done and thanks

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*