# Stanbic Bank Kenya — user reviews > 24 indexed App Store user reviews of Stanbic Bank Kenya by Standard Bank Group, rated 4.68/5 from 298 ratings. - Source: https://appshunter.io/ios/app/stanbic-bank-kenya/id1012923421/reviews - App overview in markdown: https://appshunter.io/ios/app/stanbic-bank-kenya/id1012923421.md - Rating breakdown: 5★ 196 · 4★ 8 · 3★ 6 · 2★ 2 · 1★ 12 ## Newest reviews (4 of 24) ### 1/5 — Limit on how much can be paid *2019-10-28, version 3.0* Basic error when transferring any money from bank to mpesa or paybill or bank to bank transfers on iphone. Cant pay anything more than KES999 on the app. How rediculous is this??? ### 1/5 — Mpesa transfer doesn’t work *2019-09-19, version 3.0* Nice look but basic functionality error on number format when transferring from account to mpesa ### 1/5 — You can do better - confusing, not initiative , bad UI *2019-07-11, version 1.0.4* How do you log into this app, no dashboard for my accounts, can’t register ..not worth it as it is ### 1/5 — Activation hitches *2018-04-14, version 1.0.4* How exactly does one activate the app when your valid phone number is an international line and therefore declared invalid. I reside abroad and my local number here isn't recognizable by the app, despite including the international prefix +1 ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t work on new phone *2024-11-07, version 3.1.34* Been using this app a long time, since all the updates and changes, it’s been nothing but trouble. Recently bought a new phone, downloaded the app, and all I get is “this app is connected to another phone” even though I deleted the app from the old phone. Please can someone get the issues sorted ### 1/5 — Terrible user experience *2024-08-03* Onboarding process was a pain and the customer service was even worse! Took over 1 week to get help and the app was always down! ### 1/5 — Worst customer Experience *2024-07-09, version 3.0.25* As part of the team that worked on this solution am totally disappointed at the whole customer experience. You woke up one day and decided to migrate everyone without even any comms to customers. We built such an awesome platform only for the current team there to mess up the customer experience and onboarding. Fix this and communicate. So I don’t know what to do… do I register , login , am I new customer. I woke up and I couldn’t access my account. ### 1/5 — Rebranded *2024-07-03, version 3.0.25* The rebranded app doesn’t have easy user experience. I’m having a hard time navigating through it ### 1/5 — Very inconvenient *2023-08-17, version 3.0.21* I cannot log in … ### 1/5 — Multiple Dysfunctions with this App *2022-11-16, version 3.0.21* I cannot be able to send cash to myself even though I’ve registered and logged in to the app. This is inconvenient as one can easily make a mistake and send to wrong number. The app doesn’t verify when you install it, it’s quite problematic, it has wasted my time and the customer care associates are of no help they just keep telling you to delete and reinstall the app which doesn’t help at all. For mobile banking services to work you need to develop a better app and make sure it suits client needs. I’m thinking of closing my accounts because of this inconvenience ### 1/5 — Updated app refusing to open *2022-02-04* With an update on IOS on Feb 3 2022 , the app is refusing to open ### 1/5 — App does not work *2021-12-15, version 3.0.15* Does not send verification on signup. Nothing works. It just installs successfully but after that, you cant do anything ### 1/5 — Mr *2020-05-16, version 3.0.7* Waiting to detect the activation code automatically forever. Entering the code manually not working here. It doesn’t work for me. ### 1/5 — Mpesa *2019-12-28, version 3.0.2* Even after this latest update one is still not able to transfer more than 999 ksh. Absolute rubbish app with no support. Such an easy fix but yet it seems not to be a priority for Stanbic. ## Most praised reviews (10 highest-rated) ### 5/5 — Nurse *2026-04-23, version 3.6.3* One of the best bank I will always recommend to my friends. ### 5/5 — Easy and Straightforward *2026-04-16, version 3.6.1* Good service and straightforward app to use 24/7 ### 5/5 — Technology At Best *2026-03-28, version 3.6.1* Wonderful helpful app especially if you’re in the diaspora effortless way to manage your Finances ### 5/5 — Stanbic Kenya app *2025-04-01, version 3.2.41* Awesome app. Works very well. Kudos! ### 5/5 — Great update *2025-03-29, version 3.2.41* Great update ### 5/5 — 2025 Version is very good *2025-03-25, version 3.1.34* Haven’t had any trouble sending money to and from my account in mpesa. Solid app ### 5/5 — Fantastic app *2024-07-04, version 3.0.25* The app is very fast and easy to use. I couldn’t log into online banking but this app has made everything easy for me ### 5/5 — App, USSD are not working *2024-06-29, version 3.0.25* As I am typing this, I can’t access my account, I can’t transfer any money, I am frustrated, because of this new update which does not function for 72HOURS now. ### 5/5 — Best experience *2023-10-07, version 3.0.21* 99% service level reliability ### 5/5 — Multiple glitches at the start of January 2020 *2020-01-02, version 3.0.2* The app still has glitches. I was unable to transact on PesaLink during the Christmas holidays. I called in to customer care at which point I was asked to delete the app and download it fresh. I went ahead and did so on the 02nd of January 2020 but PesaLink still does not go through. Both myself and the recipient have set up PesaLink on our accounts. I’m also having difficulty sending an RTGS from the mobile app. Very inconvenient! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*