# Stanbic IBTC e-Token — user reviews

> 2 indexed App Store user reviews of Stanbic IBTC e by Stanbic IBTC Holdings Plc, rated 1.00/5 from 3 ratings.

- Source: https://appshunter.io/ios/app/stanbic-ibtc-e-token/id6754698391/reviews
- App overview in markdown: https://appshunter.io/ios/app/stanbic-ibtc-e-token/id6754698391.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3

## Most critical reviews (2 lowest-rated)

### 1/5 — Card Activation does not work

*2026-06-22*

I have a verve debit card and according to the instruction you need to put the last 6 digits and card pin. I followed the directions and still got invalid credentials popping up.  The developers need to fix this. What’s the point of constantly promoting a service that DOES NOT WORK? I get emails about this at least twice a week.

**Developer response:** Hi, please accept our apologies for this experience. Kindly provide your account number along with a screenshot of the issue by emailing us at Customercarenigeria@stanbicibtc.com. This will enable us to review and address your concern promptly. Thank you.

### 1/5 — Unsuccessful

*2026-01-14*

Unable to activate because it requires OTP from a hardware token which defeats the purpose of having either the hardware or e-Token. You have to get both

**Developer response:** Hi, we sincerely apologize for the delayed response and inconvenience you have experienced while banking with us. At Stanbic IBTC Bank, meeting and exceeding our customers’ expectations is our priority. Please provide a detailed explanation along with your contact details to customercarenigeria@stanbicibtc.com so we can assist you further. You can also contact our support team at 0700 909 9099, 0201 422 2222, or 0201 270 9676 for real-time assistance. Thank you.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*