# Stanbic IBTC Mobile 3.0 — user reviews > 75 indexed App Store user reviews of Stanbic IBTC Mobile 3.0 by Stanbic IBTC Holdings Plc, rated 2.87/5 from 89 ratings. - Source: https://appshunter.io/ios/app/stanbic-ibtc-mobile-30/id6477922208/reviews - App overview in markdown: https://appshunter.io/ios/app/stanbic-ibtc-mobile-30/id6477922208.md - Rating breakdown: 5★ 17 · 4★ 5 · 3★ 6 · 2★ 5 · 1★ 22 ## Newest reviews (16 of 75) ### 2/5 — Slow in response *2026-07-02, version 3.1.6* The app is too slow I literally have to get frustrated before a single command is processed. It's very annoying . You guys should do better ### 3/5 — RSA *2026-07-02, version 3.1.6* I can’t save and proceed, I’d have to fill form at all time I was logged out and still couldn’t process withdrawal from RSA via the app ### 1/5 — Terrible *2026-05-05, version 3.1.5* Your app doesn’t work smartly and timely. You will fund mutual funds through wallet it will take days to reflect on mutual account if u withdraw same thing it will take day’s. ### 2/5 — Unsatisfied client *2026-05-01, version 3.1.5* I am so disappointed with the poor services your customer care team offers. For more than a week I have been sending emails just for one reason, they asked for certain documents and I have provided all yet no reasonable response has been given to me. It seems more like it’s a crime to be abroad and use this bank. Once I am able to withdraw my money I am closing down the account, I cnt be stressing so much for what I am meant to sort by myself using the mobile app but because of the poor online banking system and incompetency I and going weeks with no hope of getting it fixed. ### 1/5 — Rubbish App *2026-04-01, version 3.1.5* You are waiting for verification code to confirm sale of a fund, code takes forever to arrive, before it arrives, the app would have shut down, locking you out and rendering the code invalid. And then you keep trying again and again, the situation doesn’t change, it just leaves you incredibly frustrated. A financial company that cannot create an effective and efficient app for its users. What a shame! ### 1/5 — Very useless app *2026-03-26, version 3.1.5* Every time I had to use the app, I have to login inputting my username and very long password. Why is the app disabled from using passkeys or other easy ways of logging in? ### 1/5 — Mr *2026-03-13, version 3.1.5* It’s break out frequently once am trying to write my detail especially in the investment section..poor app ### 2/5 — Keeps crashing *2026-03-12, version 3.1.5* Other than checking balance and making transfers, I’ve not been able to do any other things because the app either got stuck on a blank screen or just crash entirely and close itself. Can’t add or remove beneficiaries Should have stick with the the 2.0 Update, this app stresses me out. There’s something about this app every two days, you can’t log in, app keeps crashing for no reason. ### 1/5 — Worst banking app ever *2026-03-04, version 3.1.5* Easily the worst app to ever come out of Nigeria ### 2/5 — You will lose customers…. *2026-02-26, version 3.1.5* Tomorrow I’m going to The bank withdrawing all my money to another bank.. I have been a customer since 2012. This new app is worst… transaction don’t show up faster. Sometimes u can’t logging even with fast internet.. I was ask to relink my app to my phone again for no reason… you ain’t giving professionalism no more … I’m tired.. I did a transaction since morning it’s 12:53 and still nothing… before u make me lose my customer. I will Let u go ### 1/5 — The app won’t login *2026-02-26, version 3.1.5* After successfully authenticating, the app does nothing, just remains on the login page. Yet my email is flooded with notifications of login ### 1/5 — DU *2026-02-25, version 3.1.5* Can’t even log in I’m beginning to think of changing to another bank ### 1/5 — Unable to Login *2026-02-23, version 3.1.5* Hello. Since I’ve downloaded this app I’ve been unable to conclude my KYC. Would appreciate if you can suggest another app that I can use and also recommend to people I’ve been encouraging to start investing. For a first time investor who is trying to use your app, I’m certainly they will lose interest in investing ### 1/5 — Timeout *2026-02-18, version 3.1.5* Please simply ask the developer to try and fill the KYC and tell me if he can ever do it… it timed out without storing your progress… who code like this? Abeg please hire professionals! ### 1/5 — Inconsistency a *2026-02-16, version 3.1.5* Very inconsistent app needs update like every week 😩too tiring ### 1/5 — Very Poor *2026-02-14, version 3.1.5* I rarely leave reviews but had to take out some time to do this. This is a terrible app and that’s putting it nicely. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor designer and accessible user interface *2026-08-08, version 3.1.6* For the past 8 months I’ve wasted communications back-and-forth to the customer service team trying to explain how inaccessible the design of this app is. Please hire an engineering team that understands WCAG I will be escalate this to CBN & your developer should please not come to me with that standard response asking me to contact the same Customer service team keeps giving me the same response of their looking into it ### 1/5 — Reputable bank, horrible app *2026-08-01, version 3.1.6* It takes forever to load and the language choices are not accessible. Overall, if i could give no stars, I would. Good bank though. ### 1/5 — Disappointing Mobile Experience *2026-07-22, version 3.1.6* Stanbic IBTC is a reputable bank with excellent financial products, but unfortunately, its mobile app feels years behind its competitors. The user experience is outdated, unintuitive, and unnecessarily frustrating. Simple tasks often require multiple OTPs and too many steps, making the app feel cumbersome rather than secure. As someone who would happily recommend Stanbic’s investment products to friends, including people outside Nigeria, the app makes that difficult. First impressions matter, and the mobile experience doesn’t reflect the quality or credibility of the bank. Instead of inspiring confidence, the design and navigation feel dated and can make new users question whether they’re using a modern financial platform. For a bank of Stanbic IBTC’s size and reputation, investing in a stronger product design and engineering team should be a priority. The banking industry has evolved significantly, and customers now expect a seamless, intuitive, and polished digital experience. I genuinely hope the bank prioritizes a complete redesign of the app because the financial products deserve a platform that matches their quality. ### 1/5 — Zero rating, worst user experience I have had with a bank *2026-07-10, version 3.1.6* Worst bank app ever. If there was a zero rating I’ll give this app. Too slow and you cannot do anything without reaching out to customer service. The bluNest is the worst part, investment with this bank is a nightmare. ### 1/5 — Absolutely Unneccesary *2026-06-16, version 3.1.6* I don’t understand how you guys think it wise to keep shipping new apps, that perform worse than the previous one every time! Absolutely disappointing! Don’t fix what isn’t broken. The old one, before the ‘BluNest’ worked just fine! All you needed to do was make a few updates, now we’re on our second app in 6 months! ### 1/5 — Resolve *2026-06-15, version 3.1.6* Is there any reason why we can’t see our daily earnings anymore on our money market account . Please rectify as this was an option that was there on the previous app. ### 1/5 — Consistent log in issues *2026-06-12, version 3.1.6* I’m not sure if this is a software issue or not. I have been trying to get into the blunest since last night. It recently also started making me input my email and password everytime, what was the point of putting face is then? Also why is the app telling me that my email address and password is invalid? You need a better programmer! ### 1/5 — Poor *2026-05-29, version 3.1.6* This app makes banking transactions more difficult by registering devices evert time you you logon, the stock app does not send top at all for over 3 months, I got feedback that IT are working on it for over 3 months now. ### 1/5 — My Account not Credited After a Month because I didn’t Include Caption *2026-05-25, version 3.1.5* This investment platform is not responsible and they’ll disappoint you, you’d think the bank want to steal from you. Aside issues with logging in/creating an account through the app (which is impossible), I made a transaction forgetting to include a caption (my account id) this bank has refused to rectify the issue, and they only respond to my message once a week offering no solution. In conclusion, pls I beg you, use another trustworthy, and effectively platform ### 1/5 — Horrible and hectic to navigate *2026-05-15, version 3.1.5* There was no need to move from the other app to this. This is so hectic and unnecessarily difficult to navigate ## Most praised reviews (10 highest-rated) ### 5/5 — ABDULBASIT *2026-05-11, version 3.1.5* Good to go ### 5/5 — 10/10 *2026-04-14, version 3.1.5* I recently had an issue with a POS transaction where money was debited from my account but it was declined on the machine. I complained and the customer care service reached out to me. They listened and the transaction was reversed. Up until that day I have never had any issue with Stanbic and going forward I don’t think I would. I’m very grateful for the care and the service. 10/10 minus nothing ### 5/5 — Skill issues *2026-03-29, version 3.1.5* Next time I don’t have to have different installation for each stanbic app. You can feature flag how the UI and endpoint should work based on what version someone has… this is giving vibe of Engineering team that’s afraid of maintaining other people code and instead keep re-writing each version of the app. Giving it a 1 star solely because of this. ### 5/5 — Exceptional *2026-02-14, version 3.1.5* Kudos to your team I logged in to the app with ease and absolute freedom ### 5/5 — Bring back Old transaction. Receipt *2025-12-08, version 3.1.4* Bring back old transaction receipt and we that have 2 accounts with stanbic IBTC , The login in is not easy , we would have to log out send first acct before we can sign it the second account . Make it easier for us ### 5/5 — Exceptional App *2025-09-11* This is far better than the previous one. Great Ap ### 5/5 — Ms *2025-09-11, version 3.1.2* Great App!!!! ### 5/5 — Smart all in one *2025-09-11, version 3.1.2* This app is a game-changer! I love that I can monitor all my investments and transact seamlessly in one place. It's incredibly user-friendly and efficient, making it easy to take swift action whenever needed. Highly recommended! ### 5/5 — Amazing *2025-07-25, version 3.1.2* It’s exceptionally awesome using the new app. The more steps bolster security and should be applauded. Great work , though improvements will come with time. ### 5/5 — An improvement over the previous app *2025-05-04* This is a beautiful app. The tiles, the layout, the design and the blue background is really cool. Transitions to other pages were well thought of. Everything on one page.well done Stanbic IBTC **Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*