# Standard Bank / Stanbic Bank — user reviews > 229 indexed App Store user reviews of Standard Bank / Stanbic Bank by Standard Bank Group, rated 4.70/5 from 5,523 ratings. - Source: https://appshunter.io/ios/app/standard-bank-stanbic-bank/id528239110/reviews - App overview in markdown: https://appshunter.io/ios/app/standard-bank-stanbic-bank/id528239110.md - Rating breakdown: 5★ 4,551 · 4★ 530 · 3★ 169 · 2★ 74 · 1★ 199 ## What do users think of Standard Bank / Stanbic Bank? Overall sentiment: neutral **Pros** - 🚀 Efficient and stable banking app - 👍 Easy and friendly to use - 🔒 Secure banking experience - 💡 Useful features like proof of payment and international payments - 👍 Convenient and reliable service **Cons** - 🐛 Occasional crashes and technical errors - 🔒 Mandatory trust call feature raises privacy concerns - 🐛 Login and authentication issues, especially for international users - 🐛 Inconsistent performance and glitches after updates - 🔍 Limited functionality compared to other banking apps **Commonly reported bugs** - Blank blue screen issue after app launch - Accounts and cards disappearing from the app - Inability to log in or access certain features - Incompatibility with newer iOS versions - Unreliable push notifications and unread count **Most requested features** - Implement budget tracking and savings goal features - Provide in-app one-time password (OTP) option - Support more languages, including Afrikaans and indigenous languages - Integrate live foreign exchange rates - Improve transaction history and statement accessibility ## Newest reviews (11 of 229) ### 3/5 — Frustrating *2026-08-20, version 3.82.0* It seems to work better on Android ### 2/5 — Customer care *2026-07-31, version 3.81.0* I am still not able to make international payments and I have been asking for help since September 2025. Non of the BoPs are working for me and this stops me from completing the payment. ### 3/5 — App Performance *2026-07-30, version 3.81.0* Buffers constantly ### 3/5 — Scheduled payment not working *2026-07-28, version 3.81.0* Error 6034 when I tried to re-establish monthly scheduled payments for Fine Music Radio. No help through Chat. All very disappointing. ### 3/5 — International payments *2026-07-23, version 3.81.0* When making an international payment, you need to provide a reason. There is only one option given and the search function for other reasons like”Gift” doesn’t work. ### 4/5 — Standardized review! *2026-07-02, version 3.80.0* I wish Standard Bank would show you that you have messages whilst logged in to the app. Every time you log out, the App icon shows you have new messages. You have to log back in to read them. ### 4/5 — Stop marking in App *2026-06-08, version 3.80.0* Stop marking in App ### 2/5 — Problems with app regularly *2026-05-17, version 3.79.1* I often experience issues with the app. Sometimes OTPs not delivering. Sometimes account totals not showing. Online banking is an issue as well. That’s the biggest problem really. The app isn’t as bad as internet banking. ### 4/5 — Changing OTP preferences *2026-04-19, version 3.78.0* I have made numerous attempts through the app and through the call centre and they have assured me my OTP preference would have changed from sms to email. And it has still not been done. It’s incredibly frustrating. I live in Australia and still have business in SA so I Need this to be corrected. To receive my OTP via email. Please help ### 3/5 — Mr. *2026-02-04, version 3.76.0* Easily transacted ### 2/5 — Unstable *2026-02-01, version 3.76.0* This app keeps crashing. I cannot log in to my account. Very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful bank *2026-09-02, version 3.82.0* Never use ### 1/5 — Actively looking for a new bank *2026-08-24, version 3.82.0* I was charged a random amounting to around 6000 Rands for a standard foreign currency transaction through the app. More than a year later, I am still waiting for an explanation from Std Bank. I would not have believed this were possible had it not happened to me. ### 1/5 — Not available *2026-08-20, version 3.82.0* I was told to download this app for convenience but it doesn’t allow me to add my card because I’m not South African but Ghanaian ### 1/5 — Cards on Apple Pay *2026-08-07, version 3.81.0* Hopeless. Only bank I know of requires you to make a phone call even when overseas to add a card to Apple Pay. ### 1/5 — Poor customer service *2026-07-28, version 3.81.0* Poor customer service doesn’t send you a statement when you ask and is more interested in verification than actually sending you what you want , or charging you interest on your loan when they. Tell you the first payment is not due for another month ### 1/5 — Review *2026-06-08, version 3.80.0* Your Internet and mobile banking are not intuitive. Your email requests for assistance are sent from one person to the next bouncing me around as If a hot ball to get rid of instead of assisting me. Your WhatsApp call function is very helpful and this is the only way I get assisted. ### 1/5 — Chat totally useless *2026-05-22, version 3.79.1* I’ve been making online payments for many years. All of a sudden my attempt at an online payment was unsuccessful. The person (or bot) told me I would have to set up a virtual card. Online payments were impossible with this method. The system needs urgent improvement. ### 1/5 — Unauthorized bank fees *2026-04-08, version 3.77.0* This bank is always charging fees for services that have not been requested or authorized. I barely use my Standard Bank account but I have to watch it like a hawk to make sure I am not being charged!!! Then when I query, it’s a problem to be refunded at the all money that has been charged. ### 1/5 — App not working now *2026-02-28, version 3.77.0* App not working now, it's not opening at all just a blue screen with your logo. I'm in the UK and need to pay my bill but I can't use the app not a great update if you can't use it ### 1/5 — Appalling app *2026-01-23, version 3.76.0* I have used my credentials for years. Trying to sign in on the app, my credentials are not recognised. ## Most praised reviews (10 highest-rated) ### 5/5 — Efficiency - it has made travelling easier *2026-08-20, version 3.82.0* It was efficient and stress free ### 5/5 — Ms *2026-08-11, version 3.81.0* Very easy to use ### 5/5 — Banking Review. *2026-07-10, version 3.81.0* Great service, thank you. ### 5/5 — Xhosaluxury *2026-07-03, version 3.80.0* I lost my card overseas with my fone ,I wrote on social media tagged both my bank FNB and Standard bank.Only one that reach out and requested a video call with ID or passport and manage to transfer everything on my new fone.FNB never even bother til today ### 5/5 — Excellent service *2026-07-02, version 3.80.0* The bank app is easy to navigate and the services offered are great ### 5/5 — Chemhere *2026-05-29, version 3.79.2* Amazing and straight forward ### 5/5 — Best *2026-05-28, version 3.79.2* Best to bank with standard ### 5/5 — Online banking *2026-05-11, version 3.79.1* Easy to use, especially if you are an older person ### 5/5 — Documents Tab *2026-04-11, version 3.78.0* Statement for March 2026 missing and the statements don’t load. Once in the Documents tab each statement / letter has 3 dots on the right to open the document. However when pressing rhe 3 dots the document doesn’t open/load. ### 5/5 — Online banking *2026-02-27, version 3.77.0* Thank you for approving my online banking. I am currently in the USA and was so worried about what would happen if I ever lost my South African phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*