# Staples - Deals and Shopping — user reviews > 401 indexed App Store user reviews of Staples by STAPLES THE OFFICE SUPERSTORE, rated 4.90/5 from 200,931 ratings. - Source: https://appshunter.io/ios/app/staples-deals-and-shopping/id1570643833/reviews - App overview in markdown: https://appshunter.io/ios/app/staples-deals-and-shopping/id1570643833.md - Rating breakdown: 5★ 179,430 · 4★ 16,586 · 3★ 3,341 · 2★ 505 · 1★ 1,069 ## What do users think of Staples? Overall sentiment: negative **Pros** - ⭐ Exceptional customer service - 💰 Great rewards program - 🛒 Convenient shopping experience **Cons** - 🇨🇦 Not available in Canada - 🔑 Difficult login/account setup - 🔁 Frequent sign-outs and login issues - 🔍 Poor location/store search functionality - 🔋 High screen brightness issues **Commonly reported bugs** - Rewards not syncing properly - Coupons disappearing unexpectedly - Blank screens and app freezes **Most requested features** - Consolidate all Staples apps into one - Add Apple Wallet support for rewards cards - Improve school search and donation process ## Newest reviews (16 of 401) ### 4/5 — Great but… *2026-08-02, version 14.8.0* Every time I open your app It makes me go to the App Store and download the app 🙄every single time since you make the new app! Why please? I’m a regular customer it’s annoying ### 3/5 — Barcode scanner doesn’t work *2026-07-07, version 14.0.0* Scanning items gives the wrong item, even if you are in the store that you set as “your store” ### 3/5 — When Trying To Ask A Question Regarding A Product- *2026-06-09, version 13.3.0* When I type in my question on my iPhone 3rd-gen, and the keyboard pops up on screen, it prevents me from submitting my question. Tapping on the outside of the question box does not make the keyboard disappear either. ### 2/5 — does not handle cell data *2026-05-15, version 13.0.0* if you launch app and do not have cell enebled, it tells you to enable. even after enabling cell, it continually loops until iphone power reset. ### 1/5 — It's not for Canada! *2026-05-09, version 13.0.0* We cannot use it for Canada! ### 1/5 — Staples. Ca *2026-05-08, version 13.0.0* App no longer works with staples.ca Cannot identify or describe my local store location ### 1/5 — Stooples strikes again! *2026-05-08, version 13.0.0* Can’t believe this company. They release an app in Canada that only works in the US. Stooples are always behind everyone else and always will be. ### 3/5 — Good enough app *2026-05-07, version 12.3.0* It’s fine, but I have to update the app every time I open it. It was fine 10 versions ago. Leave it alone and this goes to a 5 star rating. Thank you. ### 1/5 — Only American addresses??? 🇨🇦 *2026-05-03, version 12.1.0* Just available for the center of the universe…. ### 1/5 — Update update update *2026-05-02, version 12.1.0* Seems like every week the app REQUIRES an update. Pain in the butt! ### 1/5 — This app SUCKS!!! *2026-04-29, version 12.1.0* Despite constantly sending messages the app keeps logging me out (yes I have asked it to stay logged in and to use Face ID). It will randomly work and then just as randomly log me out even when I try to go the app from the messages they keep sending me. Find no real use for the app since the cashiers only want my phone number to access my account at the register. Not sure there is a benefit since just searching the web for items will get me the information. The store does not have many of the things I search for and often Staples is a higher price so again the app is not providing any utility or value. Long time customer getting more and more alienated. ### 1/5 — Take it off the Canadian App Store *2026-04-28, version 11.0.0* The app doesn’t support Canadian addresses. Why is it there available for me to download? ### 1/5 — New update is terrible and will be ordering from Office Depot *2026-04-22, version 11.0.0* I feel that the new update on the application is created to minimize the amount of rewards that you get. This used to be a very good app, but I’m guessing that the company realized they were catering too much to the customer and now they make it extremely difficult to login to the application go through additional security windows that end up crashing ### 1/5 — Clearly never check their reviews.. *2026-04-22, version 11.0.0* All the reviews are asking them to take this off Canadian App Store, yet….. it is still here ### 1/5 — Can’t use *2026-04-21, version 11.0.0* This app appears to be set for those who live in America. It’s essentially rendered useless unless you have an American zip code. Doesn’t appear to be an option to skip this. ### 1/5 — I hate staples. *2026-04-20, version 11.0.0* They cancelled my needoh order the day after I placed it!!!!!!!😡😡😡😡😡😡😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2026-08-30, version 15.0.2* Latest update completely bricked the app. Hahaha wonderful QA you have there, should write a book on it ### 1/5 — I was deceptively charged $25. *2026-08-26, version 14.9.0* I paid for a printer cartridge through the Staples app. Immediately after I completed the purchase, a pop-up appeared saying that if I selected Free Shipping, I would receive $20 cashback. I clicked “Continue,” and a new page opened asking me to enter my card information. I chose Apple Pay, assuming this was necessary for the cashback to be credited to my account. I was then asked to confirm a transaction showing an amount of $0. I did so, and only after that did I reach a page where I realized that “Free Shipping” was actually a separate service provided by a separate company — a service that I absolutely do not need. When I checked my banking app, I discovered that I had not received any cashback at all. Instead, $25 had been charged to my bank account. In other words, Staples and its partner “Free Shipping” used a misleading process to charge me $25 after I made a purchase through the Staples app. “Great bonus. Thank you very much. I really enjoyed it!” ### 1/5 — Thieves? *2026-08-21, version 14.9.0* A year ago, I was able to drop off a 40 volt dead battery and get a $2 reward. Now, I was told that there is NO reward and I have to pay $2.99 to drop off a dead lithium battery. Thankfully, Home Depot was nearby and took it freely. Adios Staples. ### 1/5 — it’s bad bro *2026-08-05, version 14.8.0* didn’t even let me search up anything ### 1/5 — 100% pointless *2026-07-31, version 14.8.0* Every single link I click just opens my browser. This app is complete trash ### 1/5 — Terrible app *2026-07-18, version 14.8.0* Payments never work. Error messages all over the place. Terrible app. ### 1/5 — Stuck on set your store screen *2026-05-26, version 13.2.0* I installed staples app the moment i started this app it’s stuck on set your store screen whenever i hit on use my location button it says no store found near your location and when i hit enter location button it just gives me enter your location screen and a field to fill my zip code when i tried to enter my zip code it just gives me numerical keypad and my zipcode includes alphabets to.. And canada has alphanumeric zipcodes Its just so stupid i live near staples it should work right ### 1/5 — Stop! Bonkers updates. Annoying. *2026-05-22, version 13.2.0* Guys! This is Staples. Stationary and Ink products, etc. Not the pentagon. I’m sick of being FORCED to update before browsing and using my POINTS/coupons. I don’t have ALL day to be fiddling around with staples app. Plus, SOME customers do NOT have $1,800 devices capable of the latest tech update (i.e. iOS 17). At some point you will BLOCK loyal customers from accessing and SHOPPING. Remember, the objective here is “Point of Sale” and customer experience. Not tech dept. latest system creations and mania. ### 1/5 — Not Canada *2026-05-19, version 13.0.0* Don’t work in Canada ### 1/5 — Agree with the one stars *2026-05-09, version 13.0.0* Can’t use for Canadian locations ## Most praised reviews (10 highest-rated) ### 5/5 — Store on Coney Island Brooklyn NY *2026-07-17, version 14.8.0* I always love purchasing items for the office and today. I had a very excellent experience. Jessica, the manager, personally helped me. It was Top service and I love the story fast and I was fully satisfied with my experience. I recommend everyone to go there to buy what you want at reasonable prices. ### 5/5 — Staff. Know how *2026-05-13, version 13.0.0* Staff knows their products ### 5/5 — Helpful staff *2026-04-29, version 12.1.0* I had some prints to be taken and the staff was patient and helpful to get me what I needed. ### 5/5 — Customer Service *2026-04-22, version 11.0.0* Falmouth MA Staples has The Best Customer Service! No matter what I go in to the store for, I am always greeted with courtesy, respect and they always go above and beyond. ### 5/5 — Do the Du Solve *2026-04-09, version 10.2.0* I’m just trucking Magnolia maybe war Zelda Zee Zone ### 5/5 — Amazing App!!! *2026-03-20, version 7.2.0* The ultimate shopping app with fantastic rewards!! ### 5/5 — Great store! *2026-03-20, version 7.2.0* Always have what you need ### 5/5 — Supplies *2026-03-14, version 5.18.1* Nice to have a company that has my printer cartridges in stock ### 5/5 — Estela *2026-03-11, version 5.18.1* Super ### 5/5 — Staples Baddie on TT *2026-03-05, version 5.18.1* Brought me here! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*