# Staples: Home, Office Shopping — user reviews > 52 indexed App Store user reviews of Staples by Staples Contract & Commercial Inc, rated 4.72/5 from 27,305 ratings. - Source: https://appshunter.io/ios/app/staples-home-office-shopping/id376393873/reviews - App overview in markdown: https://appshunter.io/ios/app/staples-home-office-shopping/id376393873.md - Rating breakdown: 5★ 23,121 · 4★ 2,478 · 3★ 705 · 2★ 278 · 1★ 721 ## What do users think of Staples? Overall sentiment: negative **Pros** - ⚡ Fast delivery - 💳 Convenient payment options - 🛒 Easy online shopping - 🏪 Reliable in-store experience **Cons** - 🐛 Buggy app with crashes and glitches - 🔍 Poor search and navigation - 🕰️ Slow load times and performance issues - 🔑 Frustrating login and account management - 📦 Inaccurate inventory and delivery information **Commonly reported bugs** - Inconsistent behavior when adding items to cart - Inability to complete purchases for in-store pickup - Rewards program not properly synced across platforms - Frequent app crashes and freezes **Most requested features** - Seamless integration between app and website - Improved search and filtering capabilities - Enhanced order tracking and status updates - Personalized recommendations and saved preferences - Streamlined checkout and payment options ## Newest reviews (12 of 52) ### 4/5 — No Apple Pay. Annoying chat bubble. *2023-03-25* Thank you for letting me place an order in “guest mode” so I don’t need to sign up for yet another account. I’m not a business, I don’t order from you every week. It would be even more convenient if you would integrate with Apple Pay, so I don’t need to manually fill in my credit card and billing address. Also, what’s with that red chat bubble that pops up on EVERY screen, right in the middle? Put it somewhere in a corner where it doesn’t cover up what I’m trying to buy. ### 2/5 — Captive marketing tactics *2022-11-02, version 14.2* Placed my first order with staples online. After the credit card was charged, but before being able to see the confirmation number/receipt, I was FORCED THROUGH NO LESS THAN FIVE SCREENS to decline additional stuff!!!! Warrantee was not one of them mind you. That space between the card being charged and the receipt soured the first impression. Has that happened prior to charging the card the sale would have been lost. Terrible cheap tactics. ### 2/5 — Yikes *2022-05-28, version 14.0* This app looks nice but you can’t swipe to go back (!!!), the back button when it’s visible, is all the way at the top and will move around to different positions, sometimes it doesn’t work and won’t take you back further and sometimes it’s not there at all!! On top of that, this “app” is clearly just a wrapped web view and it shows unfortunately. It’s so bad you can see the horizontal scroll bar appear at times (it clearly shouldn't) in this “web view”. ### 2/5 — App Is Missing Basic Functionality *2022-02-13, version 13.3.5* The app pretty much only works as a price checker or rewards card access at this point. When logging into your account, if you try to do any account reset options (resetting password, etc), it sends you a confirmation link to your email. That’s fine. But then clicking the link takes you back into the app…. Which then doesn’t have anything to help you complete the reset process. There isn’t a visible way to check order status from the account screen in-app. If you click the link in the order confirmation email, it redirects you through to the app, which again then has no helpful information. I had to delete the app in order to use the Staples website on my phone, which more than defeats the purpose of having the app. **Developer response:** We apologize for the inconvenience and are working diligently to correct this issue. Version 14.0 is now available with an updated user experience. ### 2/5 — Seriously ? *2022-02-07, version 13.3.5* Great idea, poor execution. Spent twenty minutes choosing a pick up store after selecting a store 6 minutes away as MY STORE. They wanted me to drive 1,000 miles to Massachusetts. A fine state and above average store, no doubt. Why was it so difficult ? I had to enter my address and card information three times. Not that it was rejected, just wanted me to exercise my typing skills. Just what this cranky 73 y.o. man doesn’t need. Seriously ? ### 2/5 — Interface and store selector are major pitfalls *2021-11-19, version 13.3.2* 1. The color choices are too bland and pale. They are very hard to see. There is no readily apparent way to change the appearance. 2. The store locator goes into an extremely long lasting loop when activated., errors out and won’t allow a store to be selected. 3. The linking process between an online account and a rewards account is cumbersome and restrictive. ### 2/5 — Write a review *2020-09-18, version 11.6* Why is it that I can’t write a product review in the app but I can on the web browser?? What’s the purpose of the app when I can do more on the web browser? Also, your app needs to be provide accurate data, up to date to the minute, all the time. I made a return but the app still shows it’s a regular order. (I’m just very upset right now because my “next day” delivery took a whole week.) ### 3/5 — Checkout *2020-08-09, version 11.4* I was expecting to see an estimated shipping date prior to completing my checkout but didn't get a date shown until after I completed the payment. Disappointing because I would have possibly chosen another venue had I known I will have to wait 8 days for it to arrive. Also, because the purchase included free shipping if I had been offered to pay for faster shipping service I may have chosen that option instead but there wasn't any. Also disappointing. Perhaps the website is more inclusive of these options but using the smartphone is handier so updating the app to include more options prior to completing the purchase would be my suggestion. ### 2/5 — Not user friendly *2020-08-08, version 11.4* They ask you to do double entry to enter receipts. Not easy to navigate in general compared to other sites. My purchases do not show up on app automatically even though I input my number at the store to get rewards and my rewards number is on my receipt. It said account not found for my email address even though I steadily get emails to my email address (including my receipts). ### 4/5 — It’s ok but there are times that it doesn’t work so fast *2020-06-24, version 11.2* I started using this app during the pandemic . It has been useful and I like that they deliver very fast. However, the app is not always so fast and stops working. Overall , I like the idea of being able to shop online using Staple App . ### 2/5 — Why no copy paste *2020-06-06, version 11* This app is crap from the start. Why do developers insist on not allowing cut/copy and paste for passwords. I really want a secure password, which I keep in my secure password vault on my secure phone. However, I can’t paste it into the password field. Unbelievable!!!!! And then, when you try to switch back and forth between this app and the password vault, this app clears what you’ve already typed in the password field. It’s just plain stupid to remove copy paste. Something I will never do in my apps. ### 4/5 — Wrong location *2020-04-27, version 10.9.6* When I purchase online to pickup in store, I have to keep changing the location to my home address but every time it automatically reverts back to my work address - even within the same checkout screen. So this doesn’t happen again I guess I need to delete my work info so there is only one address showing. If and when I order something for my company I will enter new info or better yet set up a separate account. I guess the website is not capable of handling more than one address per name. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2023-04-21* Several issues. As so many lazy programmers do, cut the crap with the lack of description of what, if anything you idiots tried to fix in an update. Be specific, because those generic ‘bug fix’ is not just getting old, it is also insulting. Next issue- the app is very slow to load, and even slower to log in and actually BE USABLE. Isn’t that the whole point of an app - end-user functionality??? Or did you hire the recently fired zombies from FB? Next issue - the text search is worse than useless - the app is trying to search for matches ON EVERY KEYSTROKE!!! Slow response does not even begin to describe it. And, since there is no functional ’type-ahead’, text searches are an exercise in futility. Last - don’t insult me, or any other review with the canned reply that you are looking into it - just DO IT!!! ### 1/5 — Terrible app only use is to track your data *2023-01-28, version 14.3* It’s a terrible app, the keyboard lags and half the items I try to buy are not available. My rewards don’t show up half the time. I end up using the desktop version to get stuff because it lets me. Honestly feels like this is just staples jumping on the band wagon of harvesting personal data. 10 years too late. If you do down load this app, turn off tracking. Only positive is the weekly coupons but even then they aren’t really that great. I can’t even submit a print order, I have to use the website. This app needs a ton of work, like actually effort put into it. ### 1/5 — Horrible App and Website *2022-07-14, version 14.0.3* I was trying to print out some flyers and some art prints and postcards and the website and the app all have the circle of death and then say gateway timed out. Not only that but every time i close browser, refresh screen, or even try to power circle devices it still doesn't get me to the checkout page. Ive been trying to get something printer for over 4 hours now this is a total inconvenience and horrible expirience definitely lost me as a customer for sure. ### 1/5 — App is not user friendly. *2022-01-27, version 13.3.4* I wasted an hour trying to order toner OR order toner for curbside pickup. I kept running into dead ends or dead links. I finally called two stores and spoke to a real, live person, who checked stock for me. This will be my future recourse in all cases. I ended up ordering on line for home delivery in 0-3 days, but was unable to claim the $45 waiting for me in the Rewards section. I have been unable to access these rewards when paying in person at a store location as well. ### 1/5 — Sloppy and unorganized!!!! *2022-01-27, version 13.3.4* If your looking for an app where you can make shopping online quick and painless your in the WRONG place. The categories are so jumbled up that your spend 4x longer looking for anything that you need then you ever should. And searching for a specific product is even worse because the results give you every product available that has any one part of what you searched. I looked up DJ equipment and had microwaves and tv stands in my search results. The apps just like the store itself a joke and a giant waste of time. ### 1/5 — I'm going back to Office Depot *2021-05-14, version 13.1.2* This app is the pits. I tried twice to enter my credit card information, and error messages come up, saying that the CVV number isn't there when it is. Judging from some other comments here, I'm suspecting it's because I chose not to in the settings keep the payment information stored in the app for future purchasing, but I will not do that, especially for a company like this. I then called up CUSTOMER SERVICE which of course was outsourced to some other country to someone with an accent I could barely understand, and he offers to take the order by phone. After doing so, I asked him why isn't my order in the app so I can see if it is correct and also get the tracking information because it's coming in a couple of days. He lied to me and says he will tell the technical support people that it's not showing up in the app along with the other problem of the credit card feature not working. Then I read another comment here saying only Staples online orders show up in the app! The one I placed over the phone won't even show here, and I need that info in my app so I can remember what I bought and when so I know what I have bought & put in stock, and I only like to use apps to do that! I am not signing into their crappy website to see if there are any orders missing from a long list, that isn't happening!!! When this order arrives, that will be my last one! Goodbye STAPLES! ### 1/5 — Terrible on line ordering service. *2021-03-02, version 11.9* Terrible website and service. I ordered ink cartridges for my Canon MP530 printer. Before finalizing the order I called the local Staples store to ensure that I was correctly using the Staples App before finalizing my purchase. The Staples representative said that I was and so I completed the purchase. In my order I also purchased a copy of Turbo Tax. I then received an email informing me that my order was ready for pickup. However, when I arrived for pickup I was told the only item available was the Turbo Tax and the ink cartridges would not be available until the end of April. With Covid 19 I try not to make any unnecessary trips so to waste my time with Staple is more than frustrating. I will not shop at Staples again. If I could give Staples a score of zero I would. ### 1/5 — Grrr. Frustrating app. *2021-02-20, version 11.9* When placing an order, the app closes down. I placed an order and when the app closed down, I reopened it. I checked my orders and the printer ink was not there so I tried again. And again. Next I deleted and reinstalled the app. I tried twice more. Same thing happened. It wasn’t until the next morning that I received four email confirmations. I cancelled one of the orders and all four cancelled. I don’t trust the orders were really cancelled so now I have to figure out how to reach customer service. Beware. The app is horrible! ### 1/5 — Zero stars. Absolute garbage *2020-09-19, version 11.6* Not able to complete a purchase for pickup, which is literally the point. App keeps wanting a shipping address even though I’ve selected pick up within an hour. Horrible user experience. If you accidentally swipe down you have to re-enter your billing information. Not able to paste email or password into the login fields. Better off using the website, especially since this app is nothing more than a poor implementation of a wrapper around the website itself. If I could give zero stars I would. Can’t understand how or why this app is so highly rated when, from my experience, it is absolute garbage. Feels like it was built by an intern. ### 1/5 — Company's fine, app needs some work *2020-07-28, version 11.4* Some things that could fit in multiple categories are only in one. Screen record function doesn't work properly in the app. Some functionalities present in competitors' apps are missing or more difficult to locate. Why the hell do discontinued items show up sprinkled in the search results? They should come after everything else, so they don't waste people's time. ## Most praised reviews (10 highest-rated) ### 5/5 — Got to be honest, guys. *2021-12-27, version 13.3.4* After checking out some other outlets and stores, Staples was a breeze. Have bought computer and later nice printer and both were delivered the next day. Someone said there stuff was stolen. How is that Staples? Move in a better neighborhood or take care with delivery directions. ### 5/5 — Shopping at on-line staples *2021-08-09, version 13.2.4* I have only had great experiences with shopping at staples on line. I have used Staples for my jobs for years and the service and products were always top of the line. Now I use Staples for my own business while retired and still continue to receive excellent service and top quality products. Thank you. ### 5/5 — The Staples app could be improved *2021-06-03, version 13.1.3* This app isn’t really that user friendly. I rarely see my rewards on it, and it never shows my 5 picks as a Plus member. I had to log in via my laptop to make the 5 pics and still can’t see them on the App. My ink rewards show sometimes and not. Besides that, ordering once you find what you need is easy. ### 5/5 — Canceled every order, hope they fixed it. *2021-03-15, version 12.2* Every time I buy something it say my order got canceled after they took the money out of my account. Then take five days to put it back. If they didn’t fix it this time then I be back here comments on it. ### 5/5 — Low Inventory *2020-12-30, version 11.9* Staples did not have my ink in store and salesperson said I could order from website. They did have Canon black ink but not color ink. Waited over a week to send order with color but never had. So order some Hammermill Copy Cover I use for greeting cards, so I would not lose my coupon. I guess COVID has affected stock too. I do love Staples, and used their laser printer for pictures Which is very reasonable. BJS ### 5/5 — Love free the shipping!! *2020-11-21, version 11.8.4* I was a customer of another paper store but it was far and if I wanted it shipped I would have to pay but since I found staples right around the corner I love it!!! FREE SHIPPING is empressive!! And no minimum!! And sometimes you can get it the next day!! It’s so convenient either way pick up or ship I love my new store. ### 5/5 — App, Shopping, Delivery Outstanding *2020-06-18, version 11.2* Staples may not be able to continue Free Delivery after COVID, but it certainly was an incentive to make me a regular customer. This App is so simple to use it makes shopping easy. The delivery is outstanding; the products arrive quickly and are packed professionally. Staples has been a godsend during the pandemic, where millions of us are forced to work from home. ### 5/5 — Super Easy To Use! *2020-04-02, version 10.9.2* I was having trouble placing an order on my laptop and decided to try the app. Worked great! Had items already in my cart and payment applied. Hit place order and got confirmation immediately! ### 5/5 — Store on Whilshire and 16th in Santa Monica *2019-11-03, version 10.0* I shop this store for computers, printers and all office supplies because of exceptional help by store manager: JONATHAN. This individual is extremely professional, helpful, listens to customers and is very bright. He follows up with questions, problems and is good at solutions. Been a loyal customer for over 6 yrs because of this terrific employee. It makes a difference when there is good management and concern for customers satisfaction. ### 5/5 — Great for the needed staples products *2019-10-12, version 9.9* With the latest update stability has improved and I can once again use the app to order my needed products or plan for the next staples run at my local shopping center. Very convenient especially since not all inks are stocked in stores today --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*