# Star Alliance — user reviews > 150 indexed App Store user reviews of Star Alliance by Star Alliance, rated 4.80/5 from 80 ratings. - Source: https://appshunter.io/ios/app/star-alliance/id448905125/reviews - App overview in markdown: https://appshunter.io/ios/app/star-alliance/id448905125.md - Rating breakdown: 5★ 73 · 4★ 4 · 3★ 0 · 2★ 1 · 1★ 2 ## What do users think of Star Alliance? Overall sentiment: negative **Pros** - 🚀 Fast app startup - 📍 Helpful airport information - 🔍 Comprehensive flight search **Cons** - 🐛 Passport scanning issues - 🔒 Biometric profile creation problems - 🤖 Lack of integration with airline apps - 🔍 Limited flight search functionality - 🚫 Inability to log in or access account details **Commonly reported bugs** - Freezing during biometric profile creation - Inconsistent or missing airport information - Flight search function not working as expected **Most requested features** - Ability to import flight bookings - Integration with frequent flyer programs - Offline access to flight information - More comprehensive airport maps and amenities ## Newest reviews (20 of 150) ### 1/5 — Passport scan not working *2025-01-30, version 2.7.6* Unable to update my passport. It won’t scan and constantly showing scan failed… so annoying and no help from customer service. ### 1/5 — Disappointing *2025-01-17, version 2.7.6* Not accurate. Biometric registration is not possible due to errors.. not user friendly ### 1/5 — Biometrics don’t work *2025-01-12, version 2.7.6* Seems like biometrics scanning doesn’t work for everyone. How did this app get released to the public? ### 1/5 — Lots of “Try again Later” *2025-01-03, version 2.7.6* Not very helpful. Need to fill out own flight details to include them , no info from Booking number . Try to view my gold status and it just says Try Again Later all the time . No personalised info, just incomplete generic info . ### 1/5 — Not a Star and certainly no Alliance. *2025-01-03, version 2.7.6* This App will not work, period! ### 1/5 — Terrible *2025-01-01* It is hard to rate this app when it is impossible to get logged into the app. First which airline…my airline not listed even though it is part of Star Alliance. Next put photo page of passport in square..done. Next hold phone over passport and scan passport..try again, failed, try again, failed, continual error. ### 1/5 — Useless app *2024-12-24, version 2.7.6* This app gives generic information which is already available on Star Alliance website. You can’t get info regarding partner airlines status. There is no way to login in the app to using star alliance membership number to check frequent flyer points or any other information. ### 2/5 — Be more like United Airlines’ award-winning app *2024-12-23, version 2.7.6* Like the title says, this app has to be more like United Airlines’ app — very user friendly and navigable, and easy on the eyes. ### 1/5 — Worst app *2024-12-14, version 2.7.6* Lufthansa sent an email recommending using this app to upload biometrics. It’s the absolute worst. It takes a photo before you can even position the camera. The instructions and feedback are horrible. I works give the app a 0 if possible. ### 1/5 — Doesn’t work *2024-12-12, version 2.7.6* Thinking that this help with the security part. No result within the search function. ### 1/5 — Flight Search Doesn’t Work *2024-11-21, version 2.7.6* Downloaded the app to search across the group for flights but the search function doesn’t work ### 1/5 — Biometrics not working *2024-11-19, version 2.7.6* I tried several times to link my boarding pass with biometrics but it keeps failing. So frustrating that I have deleted the app. ### 1/5 — It doesn’t work *2024-11-02, version 2.7.6* Dowloaded the app thinking I was going to be able to search for a flight within the star alliance as this seems such a great idea to keep my miles up. Well, the app doesn’t work … you are unable to choose destinations on search so I don’t understand why the app is available if it can’t do the first step of its function. ### 1/5 — Passport scan totally broken *2024-10-26, version 2.7.6* The passport NFC scan is not at all functional. Useless waste of time. ### 1/5 — Garbage *2024-10-26, version 2.7.6* Doesn’t work when adding a trip, from/to search doesn’t respond ### 3/5 — Star Alliance Gold status *2024-08-28* I can’t find anywhere on the app that verifies my Stirland Gold status. They no longer give you a plastic card to prove that you’re a member, and I was stuck in some Asian airport, Hong Kong or wherever and they would not let me enter the lounge because I had no proof!! ### 1/5 — Unable to scan passport *2024-08-18, version 2.7.3* Phot is taken, scan is “ready” but nothing happens. ### 1/5 — Refuses to scan a new USA passport *2024-07-25, version 2.7.3* But it just scanned my wife’s German passport. ### 1/5 — Terrible *2024-07-22, version 2.7.3* Does not scan the passport no matter what the position the passport or the phone. Gave up after many, many, many attempts. ### 4/5 — Doesn’t work *2024-07-15, version 2.7.3* Useless app. Failed to scan passport 8 times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Almost useless *2026-06-26* Would be nice if can check in and boarding pass for every star carrier Instead have one app For each carrier ### 1/5 — What’s the point *2026-04-07, version 2.8.4* It’s pretty much useless as the app hardly works. No way of showing status within the star alliance. ### 1/5 — Useless and terrible *2026-03-14, version 2.8.3* What a mediocre app that is completely useless. Can’t login to see your points. Every link just takes you to the airline website. The ui and ux are terrible. A waste of time and money. Makes me want to quit star alliance program just from the app. ### 1/5 — Seriously bad *2026-01-20, version 2.8.2* Seriously the worst app it has been my displeasure ### 1/5 — Dil desteği sınırlı *2025-12-20, version 2.8.2* Koskoca uygulamada Türkçe dil desteği yok sadece İngilizce ve Almanca koskoca THY ittifakınıza kayıtlı ama Türkçe dil desteği sunmıyorsunuz. ### 1/5 — Useless app *2025-09-13, version 2.7.9* No log-in or interconnectivity with Star Alliance flights. Generic information only. I deleted it and rely on apps of individual airlines. ### 1/5 — Langue *2025-05-05, version 2.7.7* Choix entre anglais et allemand. Montre à quel point AirCanada se préoccupe du Francophone ### 1/5 — Not working *2025-04-10, version 2.7.7* Flight search isn’t working, have tried deleting and re downloading it. ### 1/5 — Sorry, useless app *2025-03-24, version 2.7.6* Star alliance is pretty much a useless app ### 1/5 — Don’t work *2025-02-24, version 2.7.6* Download app, tried no airport selection , deleted app tried again still same issue Unusable ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2023-05-07, version 2.5.6* Good app, good lounge info ### 5/5 — Helpful *2023-04-20, version 2.5.6* Helpful locating lounges w lounge info ### 5/5 — Good but could be better *2022-03-05* It’s a good app but I feel like if United airlines (one of your members) re-did it, it could be so much better. United has such an amazing app and convincing them to do it wouldn’t be that challenging. It also is a bit behind competition such as oneworld and skyteam. And it could use features like telling you what you need for lounge access and maybe like a personal IFE that has all the movies from your members? ### 5/5 — Biometric registration went smoothly *2020-12-08, version 2.3.2* Registering my biometric profile was quick and painless. I am looking forward to using it next time I fly from Frankfurt or Munich. Well done, Star!! ### 5/5 — Actually very good one! *2012-11-20, version 1.4.1* I like the lounges info section. Just what I wanted! ### 5/5 — Wow *2011-08-22, version 1.0* Ideal for terrorists ### 5/5 — Amazing feature *2011-08-08, version 1.0* Job welldone staralliance ### 5/5 — Great! *2011-08-08, version 1.0* The app works like a charm... Until now i cant find any bugs. Well Done and keep making this app even better. ### 5/5 — Helpful app *2011-08-02, version 1.0* Straightforward and useful app. Does flight searches for all their airlines, will check flight status of any flight (eg is it on time) and also gives information about the local airports and destinations - hotels and places of interest. Has an offline feature that allows you to use it in the air. Easy to navigate. Looks pretty too. ### 5/5 — Almost there *2011-07-29, version 1.0* I've been waiting a long time for Star Alliance to make this app and I'm very glad they've done it at last. It would be nice if the flight search (timetable, as it were) option worked offline, for those of us with iPod Touches, but I guess that would be too large a database. Wonderful to be able to see all airlines servicing a route all at once, and the search function works brilliantly - really fast as well, even with extremely complicated routes involving two or three different airlines. The Airport Info section is excellent, though incomplete - for larger cities you get airport maps (downloadable), detailed lounge info, even basic city information. Some destinations have no info at all, however (for example Halifax (Canada), Adelaide (Australia) - these are not especially small places) - all you get is "will be updated soon". When this is section is comprehensive it will be a really great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*