# Star Cinema Grill VIP — user reviews > 29 indexed App Store user reviews of Star Cinema Grill VIP by Desert Lab Studio LLC, rated 3.28/5 from 79 ratings. - Source: https://appshunter.io/ios/app/star-cinema-grill-vip/id1480572701/reviews - App overview in markdown: https://appshunter.io/ios/app/star-cinema-grill-vip/id1480572701.md - Rating breakdown: 5★ 39 · 4★ 1 · 3★ 4 · 2★ 7 · 1★ 23 ## Newest reviews (9 of 29) ### 2/5 — Sign In *2025-05-26, version 3.0.2* Update and fix the login experience. All the steps to sign in is ridiculous. Test the forms so that the work! ### 2/5 — No Support For Promo Card Balance *2023-10-28, version 2.0.6* Just bought several promo cards. There is no way to record the cards or check balances in the app. Seems like the company wants you to lose track of your card info. SUGGESTION-App should have a place where you can enter card number that will consolidate cards, show balance and allow purchases all from within the app ### 2/5 — Just make it easier to purchase, please *2023-08-12, version 2.0.6* I really like the actual theaters. I don’t even much mind the upselling at point of purchase. But for the love of the FSM, PLEASE save my info or at least allow autofill. Actually having to go find my wallet and dig out my cc is SO retro and not in a good way. ### 2/5 — Tickets is not working *2023-07-14, version 2.0.6* With the new design you can’t access the tickets on the app, we have to use the email, pls fix it! We like the app, is so convenient ### 2/5 — Fine app but CC doesn’t work *2023-05-03, version 1.7.1* The app works fine until you have to make a purchase, at which point it cannot process credit cards. I had to go to the website to complete the purchase. Inconvenient but truly frustrating! ### 1/5 — Missing crucial features *2021-07-30, version 1.7.1* Weirdly devoid of such incredibly basic features as being able to change your password. I searched all through the app and it apparently has no ability to manage your account. No password changes, no changing your email. If these features exist they are deeply hidden. I can’t begin to imagine what a terrible design this is. Let’s hope your password doesn’t get hacked. ### 3/5 — appic fail *2020-05-25, version 1.7.1* they used to have a nice website to buy tickets. now they only have an app... i’m updating my review as they seemed to have fixed the app. the app is fine, but i liked the website better. why do i have to have an app just to buy tickets in advance? ### 1/5 — Why only Baybrook *2020-05-22, version 1.7.1* With so many locations, why does it only show Baybrook and not allow me to change locations?? ### 3/5 — Looks Nice *2020-01-26, version 1.7.1* Just downloaded the app and I like the look, but it does not work. I have not been able to get through to order tickets. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-05-09, version 3.1.0* After the updates, the app stopped being useful. I actually cannot see what films are showing. I can only see a small number of films that they apparently want to push at me. This app is now pointless. ### 1/5 — App sucks *2026-04-16, version 3.0.2* Can’t really use the app nothing works ### 1/5 — App No Longer Working/Lost Tickets *2024-10-25, version 3.0.1* The app logged me out and will no longer let me sign in. Password reset doesn’t work, have been trying for days to get help. Lost all our pre-ordered tickets. ### 1/5 — Great Theater, Awful App *2024-08-04, version 2.0.6* App doesn’t work at all. ### 1/5 — Love the theatre but the app is trash *2024-07-26, version 2.0.6* I LOVE star cinema grill but the app is so glitchy and laggy. I can’t ever get to buy tickets on the app because it can never load and errors out. ### 1/5 — This app is so bad ;( *2024-05-18, version 2.0.6* It doesn’t work well. At all. Every time I try to use it, I end up frustrated and choosing to go somewhere else. ### 1/5 — Was OK when it worked - now can’t even login *2024-04-12, version 2.0.6* Somehow got kicked out of the app, it keeps sending me notifications but I cannot login. Website throws 500 server error, no way to reset password. Useless app! The movie theater is nice but looks like I won’t be coming anytime soon since there is no way to pre purchase tickets ### 1/5 — Updates have rendered it useless *2023-07-21, version 2.0.6* The app was already barely functional but the most recent update (June 2023) has made it basically worthless. While it’s easier to read the menu, you can’t login and you can’t access your tickets. You can’t even move between showtimes to purchase tickets without going all the way back to the home screen. PLEASE FIX THIS or at least restore the app to its previous mediocre status. This version is horrible. ### 1/5 — LOG IN DOES NOT WORK BUT WORKS ON WEBSITE *2023-06-10, version 1.7.1* Tried numerous times and ap will not allow me to login .. but can log in fine on website. Tried to send info to developer but said not accepting feedback.. Can not use ap which makes it worthless. ### 1/5 — Absolute Trash *2022-03-15, version 1.7.1* Won’t even let me cancel/ reschedule my ticket after I realized I purchased the wrong date a week in advance. I only downloaded the app because the website wouldn’t work & am severely disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome App *2019-12-21, version 1.7.1* Super easy to use and navigate! ### 5/5 — Seamless Experience for Your Movie Needs! *2019-12-21, version 1.7.1* Review the movies, choose your time and seats, check out the menu so you’re ready to go all from the app. Awesome! ### 5/5 — Great App!! *2019-12-18, version 1.7.1* This app is fantastic and will save me a lot of time buying movie tickets. I Love Star Cinema Grill. ### 5/5 — The best movie experience! *2019-11-29, version 1.7.1* I love going to Star Cinema Grill with my family and friends. Great movies and awesome food! So glad they have an app now. ✌🏻🍻 ### 5/5 — Awesome! *2019-11-29, version 1.7.1* Great app for my favorite movie theater! ### 5/5 — Great App, Great Theaters *2019-11-29, version 1.7.1* Buying tickets to my favorite theater just got so much easier. Love Star Cinema Grill! ### 5/5 — Great!! *2019-11-29, version 1.7.1* This app is great! Easy to use and so much more convenient than getting online. Can’t wait for the rewards program! ### 5/5 — User friendly! My one stop shop! *2019-11-29, version 1.7.1* Easy to navigate to check out movie times and events at my family’s local star cinema grill. Beats Flixster any day! ### 4/5 — Coming Soon not working? *2023-07-03, version 2.0.6* With the latest update, there’s no information showing when “Coming Soon” is pressed. It just stays on the “Now Showing” information. ### 3/5 — Could be so much better with UX changes *2024-12-23* The app could be so much better if it remember my selection for the email subscription upon purchasing thickets, phone number and name.. Make it that it takes 3-4 clicks to go from the main screen to having a ticket If I own a subscription, why it does not default to use those privileges first (the subscription ticket instead of full price) Additionally, been able to save a method of payment will be a huge step towards a great app Long term roadmap… Ordering food on the app could be a huge plus, making it that I no longer have to wait for the server to add anything or ask for a refill, I personally wouldn’t mind paying a service fee for food order on the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*