# Star Cool Service

> Mobile management and troubleshooting tool for Star Cool reefer units. (iPhone/iPad app by Maersk Container Industry.)

- Source: https://appshunter.io/ios/app/star-cool-service/id1219880316 (this page in markdown: same URL + `.md`)
- Developer: [Maersk Container Industry](https://appshunter.io/developer/1203261240)
- Category: Business, Reference
- Price: Free
- Rating: 4.20/5 from 5 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 21 MB
- Languages: American English, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan)
- Released: 2017-04-20
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/star-cool-service/id1219880316/reviews.md

## What is Star Cool Service?

Manage your Star Cool through your mobile device. With a set of daily tools for Star Cool Reefers, the service process starts on the spot:
 
- ALARM: Look up alarm codes, review the cause and identify troubleshooting steps
- DASHBOARD: Use a Star Cool Connect dongle to retrieve data logs, update software, and much more
- TOOLKIT: Easily convert temperatures, thermistor values, and refrigerant pressure/temperature
- GUIDES: All service manuals and videos are available here
- WARRANTY: Check the warranty status of specific container parts and file a claim
- INBOX: Read technical bulletins and news

## Key features

- Alarm code lookup and troubleshooting
- Data log retrieval and software updates
- Temperature and refrigerant unit conversion
- Access to service manuals and videos
- Warranty status check and claim filing
- Technical bulletin and news inbox

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/star-cool-service/id1219880316/reviews.md

### 1/5 — Bluetooth issues

*2024-04-17*

Any reason why my iPhone 11 running iOS 17.4.1 will not see the Bluetooth signal from the dongle?

## Frequently asked questions about Star Cool Service

### What can I do with Star Cool Service?

Star Cool Service allows you to look up alarm codes, troubleshoot issues, convert temperature and refrigerant units, access service manuals and videos, check warranty status, and read technical bulletins.

### Does Star Cool Service require a Star Cool Connect dongle?

Yes, the DASHBOARD feature requires a Star Cool Connect dongle to retrieve data logs and update software.

### What devices is Star Cool Service available on?

Star Cool Service is available on iPhone, iPad, and iPod.

### What is the age rating for Star Cool Service?

Star Cool Service has an age rating of 4+.

### How often is Star Cool Service updated?

The latest version is 5.1.6, last updated on 2026-02-20, indicating regular updates to the service.

### What is the user rating for Star Cool Service?

Star Cool Service has a rating of 4.2 stars from 5 ratings.

### Does Star Cool Service have ads?

No, Star Cool Service does not contain advertisements.

### Is Star Cool Service free to use?

Yes, Star Cool Service is available for free.

## Version history (last 5 releases)

### 5.1.6 — 2026-02-20

App stability improvements.

### 5.1.5 — 2026-02-10

Updates related to container parts.

### 5.1.4 — 2025-07-14

Added clickable emails in Alarm text and guided troubleshooting.
Fixed text formatting in Alarms.
Removed items for warranty lookup when they are not covered by MCI warranty.
Fixed a case where warranty requirements were not listed correctly.
Added the value ranges of input fields in Toolbox refrigerant calculations.
Small text changes and bug fixes.

### 5.1.2 — 2025-03-06

Sekstant login and Sekstant data now available in Star Cool Service App

It is now possible to download controller software before usage in the About the app page.

Added R1234YF and R473A to Toolkit refrigerant page.

Return and Supply values in dashboard are now displayed based on if the unit is running with Frozen or Chilled cargo.

Added send email buttons in Check Gateway screens.

Fixed bugs related to update controller software and download datalog vis BLE dongle. The functionality is now more stable.

Fixed various bugs.

### 5.1.1 — 2024-08-26

Minor bug fixes

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## More apps by Maersk Container Industry

- [Container Inspection](https://appshunter.io/ios/app/container-inspection/id1438731256)
- [Sekstant Gateway Assistant](https://appshunter.io/ios/app/sekstant-gateway-assistant/id1503653606)

All apps by Maersk Container Industry: https://appshunter.io/developer/1203261240

## Related topics

[maersk container industry](https://appshunter.io/ios/topics/maersk-container-industry) · [cool solutions group](https://appshunter.io/ios/topics/cool-solutions-group)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*