# Star Health — user reviews > 82 indexed App Store user reviews of Star Health by Star Health And Allied Insurance Company Limited, rated 4.50/5 from 1,356 ratings. - Source: https://appshunter.io/ios/app/star-health/id1477621177/reviews - App overview in markdown: https://appshunter.io/ios/app/star-health/id1477621177.md - Rating breakdown: 5★ 1,086 · 4★ 109 · 3★ 32 · 2★ 18 · 1★ 111 ## What do users think of Star Health? Overall sentiment: negative **Pros** - ⭐ Easy to use app - ⭐ Good claim facilities - ⭐ Connects to insurance agent **Cons** - 🐛 App not working outside India - 🐛 Login and access issues - 🐛 Functionality not working properly - 🐛 Poor customer service - 🐛 Claim processing delays - 🐛 Inconsistent app performance **Commonly reported bugs** - ABHA link date of birth field issue - Unable to upload claim documents - Policy details not showing up - Login and logout issues **Most requested features** - Add family members to policy - Allow policy renewal from outside India - Improve time zone handling - Add preventive health check-up functionality ## Newest reviews (15 of 82) ### 4/5 — Dietician *2026-07-27* I had a great experience with Dietitian Nisha. She explained every aspect of diet and healthy lifestyle management very patiently and made sure all my questions were answered clearly. Her advice was practical, easy to understand, and tailored in a way that felt achievable rather than restrictive. One thing I especially liked was their feedback and follow-up system. Regular check-ins and progress tracking help keep you motivated and accountable, making it easier to stay consistent with your goals. Overall, Nisha is knowledgeable, approachable, and genuinely supportive. I would highly recommend her to anyone looking for professional guidance on improving their diet, achieving weight-loss goals, or adopting a healthier lifestyle. ### 4/5 — About my weight loss journey with wellness program *2025-11-27* We are using this insurance Policy since three years and Only last month I installed the star heath app and gave try to the wellness program . I immediately got a call from the dietitian Aparna and very politely explained about the weight loss program . Then she followed up me for a continuous 8 week consultation with lot of suggestions and recommendations to cope with my weight loss journey and I lost nearly 4 kgs and I’m very happy with this wellne ss program and especially the dietician Aparna . I strongly recommend this to all who wants to reduce their weight . ### 2/5 — Not useful *2025-08-17, version 2.5.7* Poor service and app claims are not considered serious. Requests are never taken prompt and responded. Hence having an app is convenient for the company to ignore claims ### 1/5 — Not able to open from USA *2025-08-03* Not able to open from USA **Developer response:** Dear Poyyamozhi Kuttalam, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 4/5 — 🩺 Health Insurance & Treatment Update *2025-08-02* (Thankfully, I’m around to share my experience thanks to the high skill of Dr Ankur Gupta of Paras Hospital and Star Health.) I had to undergo an emergency coronary angiogram without prior notice. In this critical moment, I relied fully on my Star Health Senior Citizen Red Carpet Insurance — not just for financial coverage but for monitoring and quality assurance. I called Star Health Customer Care late in the evening, explained my situation, and received immediate support along with a claim intimation number, which I promptly shared with Paras 🏥. I also shared key reports and the doctor’s prescription to ensure continuous coordination next morning. Thanks to Star Health’s prompt estimate approval, I received priority admission and care at Paras. My brother even witnessed the live procedure — clearing over 90% blockage in the main right artery, followed by ballooning and double stenting. The best part — the final bill approval came from Star Health within two hours of submission. The coordination between Paras Hospital and Star Health was seamless with 30% Co-payment. Very grateful for the high-quality care and smooth insurance support. 🙏 All over in just over a day🤲 Vickram Jaidka, Male, Age 76 **Developer response:** Dear VickramJ, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health ### 1/5 — App doesn’t allow to renew policies when customers are based out of India *2025-08-01* Had a ticket opened to look into this issue and there has been no acknowledgement of the issue. Issue open for 2 months now. **Developer response:** Dear Iyengar Karthik, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Instant claim rejection process *2025-07-29* Star Health has god-level doctors who can cure any disease because they reject every claim by saying that "Hospitalisation was not medically necessary". I think they have sanjeevni using which they can cure any disease without hospitalisation. The doctors sitting at Star Health without reading any medical records rejected every claim that I made. Even when doctor with 30+ years of experience explicitly said that "Hospitalisation was necessary due to the following symptoms", the Star Health god-level doctors thought otherwise. I think they get money on rejecting claims. One case was shared by the doctor himself, that they rejected a claim when the patient was on ventilator. Having a policy with them is like having no insurance at all. I am actively making sure that my friends port to a different insurance. Thank you Star Health. **Developer response:** Dear Ban_StarHealth, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Worst App *2025-07-20, version 2.5.7* The app doesn't allow me to log in. I am also unable to access the policy details or any information I've submitted multiple complaints to customer service, but there has been no solution provided. ### 1/5 — Star Health is a Scam - Stay Away *2025-07-08* My father in law took a star health policy. 9 months later, he had a hemorrhagic stroke. There was pre existing diabetes but no neurological condition. After treatment, this damned company didn’t provide us with even a single paisa of claim. You cannot reach a proper claim line in star health, their claim phone lines are very noisy and poor quality. The agent doesn’t understand what you say and it’s deliberately kept that way. However when it comes to renewals their marketing lines spam you continuously and they are so crystal clear! Do they not know about this discrepancy? Of course they do and it’s planned, to prevent you from filing a claim. We tried uploading claim documents online but the website kept on crashing. We went to three of their offices in person and they were totally unable to help. Finally with some luck we uploaded the documents. They kept on asking for some random details, which neither me nor the hospital understood. I told star I will file a complaint - they said go ahead we don’t care. I filed a complaint with the ombudsman and after a few weeks the ombudsman came back saying I have to file with another city. I gave up at this point. Only to find out that this is a typical experience when your claim amounts are on the higher side. My claim amount is well within policy limits but more than 5 lakhs. I had a base policy and add on coverage. So my sincere advice to you, based on my own and countless other people’s experience: stay away from this scamster. **Developer response:** Dear Ramesh_Blr, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — ⭐ 1 Star (would give 0 if possible) — Absolutely Horrible Experience with Star Health Insurance *2025-07-03* ⭐ 1 Star (would give 0 if possible) — Absolutely Horrible Experience with Star Health Insurance I’m beyond disappointed and frustrated with Star Health Insurance. This has been one of the worst customer service experiences of my life. After giving initial approval for my mother’s surgery, they shamelessly rejected the final bill from the hospital at the last moment. This last-minute rejection caused a huge mess and forced me to go the cash route, meaning I had to pay a much higher amount out of pocket — all because of their negligence. That’s not all — when I tried to get help or at least an explanation, no one answered my calls, and when I visited in person, they made me wait for over 5 HOURS with no clear update or support. It’s absolutely inhumane how they treat people, especially in emergencies when emotions and stress are already running high. They were completely irresponsible, unprofessional, and heartless in dealing with a medical case involving a senior citizen. I trusted them when I signed up, but now I realize they don’t care at all once the premium is paid. They just find excuses to escape payments when you actually need them. Please be warned — do not trust Star Health Insurance with your loved ones’ lives or your hard-earned money. If you value peace of mind during medical emergencies, look elsewhere… **Developer response:** Dear DJ_S7hab, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Worst experience with star health *2025-06-27* I want to tell you that Star Health is a very useless company. In the last year, I took a policy from Star Health, which he gave with a locking period of three years without telling, and the policy I had taken was a maternity policy in which there was a commitment of Star Health that in this, your baby will be added from the first day itself, but today my baby has not been added to the policy and now she is 9 months old. They asked for extra payment from me, I have done the payment but they again asking for some more payment. At the time of selling the policy, they respond very quickly, but during the service they response very late. Who is responsible for any kind of medical emergency? **Developer response:** Dear Worst experience with star, We are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team Star Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Never trust this company *2025-05-10* Their executives are irresponsible. I raised a claim for reimbursement but they are asking documents again and again. They are asking some documents which the hospital itself doesn’t understand. They never verify even the documents by visiting the hospitals. They send automated emails and there is no reply to them. I have already paid a huge amount to them but not even a penny has been given to me. Why should some one opt this company when there are many other good health insurance companies. To opt for this was the worst experience l ever had. I will never recommend this company as long as my genuine concern is solved. It’s not just about their irresponsible way of working. Remember many companies became bankrupt due to their irresponsible behaviour. I am writing this review no one should fall to their trap again. **Developer response:** Dear Bijosh v b, We are here to support you with your concern. Kindly email us the following details at support@starhealth.in so that our team can promptly resolve the issue: 1) Screenshot of the error 2)Your App Version (Android / iOS) 3)Your contact number -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Star health is as bad as not having any health insurance at all *2025-05-09* My mom got severely affected by continuous diarrhoea and vomitings and fever for 36 hours post which she got dehydrated and we joined her in a network hospital and intimated to the star health team . 1. You will get an instant call connection if you want a new policy but no response to check the status .These people sell policies like biscuits to people and never care really about healths of the patients 2. After intimating and submitting all the proofs these people will simply reject no matter what is the condition of the patient ( doesn’t happen with any other insurance company) saying patient is ok and as if we are admitting people for fun . 3. They ask for reconsideration letter which was shared theee times and got rejected. 4. They will humiliate you and embarrass you to hide away from you . 5 . Just because some random agent calling you never never never take a medical insurance from star health you will be fooled it’s just some random marketing centric company with no interest towards your health or money . **Developer response:** Dear Krish-nak, We are here to support you with your concern. Kindly email us the following details at support@starhealth.in so that our team can promptly resolve the issue: 1) Screenshot of the error 2)Your App Version (Android / iOS) 3)Your contact number -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Disappointed with the Experience *2025-04-28* I have been a loyal customer of Star Health for over 4 years and never made a claim until now. Recently, I had to file a claim for both pre-hospitalization and post-hospitalization expenses. While the cashless claim at the hospital was processed smoothly, the issue started with the reimbursement part. One of the bills I submitted initially didn’t have a date, so I later submitted the original bill with the proper date. However, I received no feedback for almost a month. After repeated follow-ups, I finally got a response saying the amount was deducted and I would not be paid, with the reason being that I had already been given more than what I was eligible for. If this is the level of service provided by Star Health when a long-standing customer makes their first claim, it’s truly disappointing. **Developer response:** Dear bharat hiran, We are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team Star Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Not working in Canada *2025-04-20, version 2.5.0* This app not working in Canada. I purchased policy when I was in India. Unfortunately I can’t access any of my policy details now ## Most critical reviews (10 lowest-rated) ### 1/5 — I would not recommend *2026-07-12* I would not recommend purchasing a policy from Star Health based on my experience. Their sales executive provided misleading information to convince me to make the payment. However, during the verification call, the policy details were changed without properly informing me. Even after I raised my concerns, no one took responsibility or provided a satisfactory resolution. The policy was issued despite my objections and without addressing the discrepancies. When I questioned the executive, instead of resolving the issue, I was simply told to cancel the policy if I was unhappy. This experience gave me the impression that the primary focus is on achieving sales targets rather than providing honest and transparent service. While I was purchasing the policy, I could even hear the manager pressuring the sales executive to meet a specific target for the day. Such pressure appears to encourage executives to make misleading promises just to close sales. Overall, my experience was disappointing due to misleading communication, poor customer support, and a lack of transparency. I hope the company takes steps to improve its sales practices and customer service. **Developer response:** Dear Abhishek1016, we are here to help you. Request you to message us your detailed issue, policy/claim number, and registered mobile number via any of the links below so our team can investigate and get in touch with you shortly. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Maximum rejection *2026-06-19* Maximum rejection and very less chance for approval for genuine cases, company comes up with stupid reasons which was never mentioned at the time of policy buying ### 1/5 — Worst customer care *2026-06-13* Whatever the amount shown has been paid but still renewal is pending **Developer response:** Dear SAMIRE259, we are here to help you. Please message us your detailed issue, policy number, and registered mobile number via any of the links below so our team can investigate and get in touch with you soon. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Pathetic *2025-12-19* One of the worst insurance provider. I had a claim and had to wait ~7hours for the claim for processing…. after calling customer care four times!!!! Never experienced such bad customer service ! ### 1/5 — Not working app *2025-11-20, version 2.7.3* Hi try to login multiple times in a month not working my father had a surgery trying to login ### 1/5 — Not able to login with my mobile number *2025-09-25, version 2.6.7* I have tried to logging in multiple times since I bought my policy on June 2025 but it’s says oopps error only. You have to see for any bugs in your iOS app. Really frustrating not able to use the app after spending lot money to buy your policy. It would be better if you use some of the money you charge from us to spend on the app to work properly. ### 1/5 — Claim continue button not working *2025-09-14* Some claims submissions not working not sure is this something discourage customers since not sure insurance not likes claims to reimburse? Not sure **Developer response:** Dear Unsatisfiedjs, Thanks for reaching out. Kindly send the following details to support@starhealth.in and our team will assist you in resolving this. 1) A screenshot of the error 2)Your App Version (Android / iOS) 3)Your contact number. Thank you-Team Star Health ### 1/5 — Health checkup is just a show case with start Heath *2025-09-01* I have been using health insurance from star health company for my parents for the last two years. Last year, the free annual health checkup included complete blood tests along with scans like ultrasound, ECG, etc. – which made sense for a full-body checkup. However, this year when I booked the same health checkup, the scans were excluded from the package. This is a serious downgrade in services and extremely disappointing. A “full body checkup” without necessary scans is misleading and defeats the purpose of preventive healthcare. This is shows poor service standards and lack of customer care. Due to this pathetic experience, I will not be renewing my insurance with your company and will also suggest others to be cautious before choosing this policy. **Developer response:** Dear Shanky57, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Fraud Fraud Fraud *2025-08-29* My family choose this insurance from the beginning and when there was a time to get help They denied the claim **Developer response:** Dear northeastern grad student, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ### 1/5 — Worst customer services *2025-08-23* Absolutely disappointed with Star Health Insurance. The app is only good for paying renewals – beyond that, there are no clear details about policies or coverage. When I had an emergency OPD situation, it took 1 hour just to connect to the call centre, and even then they said they can’t provide any policy details. Instead, they asked me to “request a callback” which would take another 4+ hours, not even the same day. We invest our hard-earned money in health insurance for peace of mind, but when it truly matters, Star Health provides zero direct resolution. Health should come first, but clearly this company is only playing for money. I’m done with this useless insurance and moving to a provider who actually values customers and resolves issues in emergencies **Developer response:** Dear Pathetic Apollo, we are here to help you. Request you to email support@starhealth.in with your issue & policy number from your registered email id & notify us in any of the below DM links for us to assist you further. -Team STAR Health https://bit.ly/SHorm https://m.me/StarHealthSupport ## Most praised reviews (10 highest-rated) ### 5/5 — Wellness Program Review *2026-08-06* I would like to thank Sakshi Jagtap Ma’am, Wellness Program Trainer from Star Health Insurance, for planning a wellness program according to my health needs. She explained everything in a simple and easy-to-understand manner and provided practical guidance that was easy to follow. By following the program, I noticed positive changes in my health and lifestyle. It has helped me develop better daily habits and become more conscious about my overall well-being. I appreciate her support, guidance, and encouragement throughout the program. Thank you for your excellent work. ### 5/5 — Thankful to Star Health. *2026-07-13* After reading few negative reviews over social media i was not sure if my claims would be settled. My wife got admitted on 4th july 26 due to type 1 respiratory failure and pneumonia. she had to stay in hospital for 9 days. Today she got discharged and surprisingly i didnt have to pay a single penny out of my pocket. The decision to buy health insurance from Star health proved to be the right decision. The cashless claim settlement was smooth and effortless. The support they provided is highly appreciated and i am thankful to Star Health insurance for sponsoring my wife’s treatment and stay at the hospital. Thank you once again. 🙏 **Developer response:** Dear Mirfaisal81, your feedback is incredibly valuable to us, and we are truly grateful for your input. It means a lot that you took the time to share your experience with us. -Team STAR Health ### 5/5 — Excellent Service *2026-02-12* I want to take a moment to appreciate the outstanding support I recently received from Star Health and Allied Insurance during a difficult time. A few days ago, I developed a fever and my CRP levels were high. I informed Star Health about my condition under the consultation plan. Since I preferred not to be admitted to the hospital, they suggested Home Care treatment instead. Within an hour, I received a call from a representative named Rahul, who spoke in my native language and patiently listened to all my concerns. He didn’t just process my request — he genuinely cared about my health. He gave proper guidance, arranged home care treatment, and followed up with me every day to check on my recovery. Even though I’ve used many premium hospitals and healthcare services before, this was my first experience receiving such personal, seamless, and compassionate support. Rahul handled everything efficiently and made the entire process stress-free. Employees like him are truly assets to any organization, especially in the healthcare sector. A heartfelt thank you to Rahul and the Star Health team for delivering a 10/10 premium service experience. 👏 Grateful and impressed! **Developer response:** Dear Akhilmon, we genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health ### 5/5 — Dhenesh *2026-01-27* I enrolled in the Cardiac Care Program through the Star Health app and had a very positive experience. Dietician Aparna guided me with great patience and clarity, explaining the diet plan in a simple and practical way. Her regular follow-ups and motivation helped me stay consistent with healthy food habits and lifestyle changes. With her guidance, I was able to lose 5 kg in a healthy and sustainable manner. I feel more active, confident, and mindful about my food choices now. I sincerely appreciate Dietician Aparna’s support and Star Health for offering such a helpful cardiac care program. **Developer response:** Dear Dhenesh sh, We genuinely value your feedback. Thank you for sparing the time to share your experience with us. It is greatly appreciated! -Team STAR Health ### 5/5 — Guidance from Dr Rashmitha Dietitian *2025-12-02* I was guided on dietary & exercises from 2 months to control blood sugar level . ### 5/5 — Trust Star Health with Eyes closed! *2025-01-23* My wife recently had a major intestinal surgery, she had no prior history & the condition was quite a shock. Thankfully my cashless claim was settled within minutes & during that entire week of hospitilasation, Star Health’s team regularly followed up with me to check the condition of my wife, like we were family. The final hospital bill was also settled within minutes & there nothing was rejected. This company really does deliver on all its promises & then some! God bless the entire team of Star Health for their help & support in the most challenging time for our family! **Developer response:** Dear Shuja Mehdi, your feedback is incredibly valuable to us, and we are truly grateful for your input. It means a lot that you took the time to share your experience with us. -Team STAR Health ### 5/5 — Good app but some functionality not working *2024-03-14* Overall a nice user friendly app but I am unable to upload claim documents through this app. When I click on upload document button , it shows a blank loading screen which is not getting loaded My phone : iphone 15 pro max **Developer response:** Dear REJITHKB We apologise for the inconvenience caused. Kindly share the below details with app.support@starhealth.in so our team can resolve the issue at the earliest. 1. Screenshot of the error 2. Your App Version 3. Your contact number Stay Happy. Stay Healthy. Team Star Health ### 5/5 — Claim facility *2023-12-26* Claim facilities are very user friendly From admitting to discharge. In hospital they provided good service. Iam very happy with the service ### 5/5 — Easy to use *2023-10-30* Easy to use app. ### 5/5 — Easy way to get health insurance *2023-10-26* App connects you to a insurance agent who gives the best quotes for you. Good service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*