# Starbird Chicken — user reviews > 140 indexed App Store user reviews of Starbird Chicken by Chicken Coup, LLC, rated 4.79/5 from 11,761 ratings. - Source: https://appshunter.io/ios/app/starbird-chicken/id1076768179/reviews - App overview in markdown: https://appshunter.io/ios/app/starbird-chicken/id1076768179.md - Rating breakdown: 5★ 10,107 · 4★ 701 · 3★ 188 · 2★ 84 · 1★ 257 ## What do users think of Starbird Chicken? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick ordering - 💡 Rewards program - 🚀 Convenient app **Cons** - 🐛 Buggy app - 🔒 Poor account system - 💰 Automatic tip - 🔒 Difficult login process - 🐛 Unreliable gift card functionality **Commonly reported bugs** - App crashes and freezes - Issues with credit card registration - Delivery address character limit problems - Inconsistent behavior between web and mobile app **Most requested features** - Add Apple Pay support - Improve gift card integration - Allow customization of orders - Provide order history and lookup - Fix reward redemption issues ## Newest reviews (17 of 140) ### 3/5 — Best place, worst app! *2026-06-27, version 48.3* Plz revert back to your old app or create a new app that actually shows the food! It’s impossible to see the food in such small thumbnail and the app is buggy. Numerous times, it doesn’t let me place order because it can’t “connect to internet”. You must be losing so much business from having such a bad app!! ### 3/5 — Recent update took the app back 10 years *2026-06-17, version 48.3* Why they made the update to the current UI is beyond me. App is much uglier looking than before, is more confusing to navigate, and is just not as polished. Very weird. ### 2/5 — Terrible app and ordering system *2026-05-07, version 48.0* I like the food and service but ordering at monitor and on app is slow and frustrating. ### 2/5 — The new app is not an improvement. *2026-05-03, version 48.0* Here’s what I want to do: order the thing I ordered before, from the restaurant I ordered at. The old version wasn’t great for this. The new version has me worried I’ll order food I don’t like from a location not near me. ### 1/5 — FIX THE APP! *2026-04-30, version 48.0* I’ve ever since the last update I can’t log into my account you made it impossible to login fix the app!!!! ### 1/5 — What happened??? *2026-04-29, version 48.0* I lost all my points my account is non existent… I had a $5 off and almost enough for $7 off??? Wtf ### 1/5 — Stabird had to ruin a good thing *2026-04-28, version 48.0* the app update is just terrible. they used to have such a slick experience, i enjoyed purchasing from them. now, everything is tiny and unorganized, the flow doesn’t make sense. but worst of all, the rewards are no longer worth it. will not be returning. ### 1/5 — Terrible app! *2026-04-24, version 48.0* Whenever i login to use my rewards, it automatically deletes my order and doesn’t allow me to use it!!! I tried over and over again. I am catering for a huge family event. I did the “migration” and now it doesn’t let me use that reward. It kept changing my pick up date and time as well. I finally just had to check out as a guest. I wasnt able to use my rewards BUT i need the catering for my event. What a scam on behalf of Starbird. They get you to sign up for rewards only to have a faulty system. This will be my last time ordering. ### 1/5 — Just awful app redesign *2026-04-24, version 48.0* Went from an easy app to the most confusing and least intuitive garbage I have seen in ages. Did anyone even try the new app before making it live? In what world is this an upgrade? ### 1/5 — Rewards Points Change Not For The Better *2026-04-20, version 48.0* The restaurant has always made good food I’ll give them that, however… The recent App update prompted me to update the app which I did. Only to find out that they now want a lot more points for minor discounts. 1,000 points for $5 off?!?!? It used to be around 700 points for 5 dollars off. I guess it’s just their way of ripping off the customers. The restaurant has had some very questionable business practices over the years, for years the app automatically setting a 15% tip on all orders unless the customer caught it and changed the tip amount. The new app update has now changed it to be set at 0% unless the customer decides to leave a tip. I’m all for tipping at my discretion but automatically extracting tips through manipulation is a pretty unethical practice for a small business even if it benefits their employees. ### 1/5 — Worst update so far! *2026-04-16, version 48.0* Takes way longer to order ### 1/5 — New app is bad *2026-04-10, version 48.0* I like the new, brighter app icon. Everything else about this app update is a downgrade. The flow of ordering feels backwards and is confusing, and the pictures are tiny now. The app was honestly great before. Why change it? ### 2/5 — New version is terrible *2026-04-09, version 48.0* Design was so much better. It looks like they switched to some new framework which is way worse than the old one. The navigation was so much better and everything was easier to read. On top of this, everything is a lot slower and I see the loading icon for seconds at a time at seemingly every step ### 2/5 — woah what happened here *2026-04-08, version 48.0* points multiplied yay. but otherwise much harder to use the actual app itself to order, etc ### 1/5 — New App is a regression *2026-04-07, version 48.0* The new app is awful and way less easy to use. 100% won’t be using this anymore. ### 1/5 — Can’t log in *2026-03-11, version 47.16.2* I can’t login in to my account. It keeps saying it sends me emails and to use the link in those emails. I get the emails when they have something new or a coupon. When I ask for help I get told to make sure my email is spelled correctly, which it is. The customer service is the store is great, not so much online. ### 3/5 — Food is awesome but with app it’s hard to capture the $10 discount *2026-01-13, version 47.10.0* The food is great!! But it’s difficult to use a $10 discount … and for takeout orders they still automatically calculate an 18% gratuity… you can adjust that but it’s extra clicks. This app is cumbersome and it’s easier to order on the kiosk in person. Compared with other restaurant apps, this is a 6 out of 10 on ease. I already had my order on the computer but the $10 discount didn’t gave a code so I was required to download the app and then re-enter my entire order and then swipe the area for the $10 off. This extra time of 15 minutes isn’t what most customers want to do. The $10 off didn’t have a transferable code that one could just enter on the website and retyping all the orders in an order on the app to obtain the $10 off isn’t very efficient. ## Most critical reviews (10 lowest-rated) ### 1/5 — New app horrible *2026-08-07, version 48.3* I used to Love the old Starbird app. Never had one issue. Ordering was quick and easy. Even since the new one had rolled out it’s been awful. 90% of the time I can’t even order on it and had to go into the store to order. Constantly having different issues trying to check out. I’ve deleted and reinstalled. Logged in logged out. The issues still exist. ### 1/5 — Garbage update *2026-07-20, version 48.3* Ever since the app update my account is totally broken and inaccessible. I couldn’t even make a new account because my phone number is taken. Ridiculous. I tried reaching out to Starbird through their website and 1 month later still no reply. The food here was good but I will not eat here anymore due to this update mess and lack of communication. ### 1/5 — Worst ever *2026-06-19, version 48.3* This update is a mess! Hard to see font, can’t use gift cards and credit cards together. Crashes to no WiFi when trying to update cart. Why have they ruined this experience? ### 1/5 — Terribly bugged app *2026-06-14, version 48.3* Once you go into cart. You can’t update says no internet connection ### 1/5 — App is shocking bad *2026-06-06, version 48.3* No way for me to chat with support and the app won’t let me enter in my credit card as payment info even though I use this card for all my expenses and never have this issue. Honestly kinda hard to believe how difficult they are making it for me to give them money. ### 1/5 — Horrible Update *2026-06-01, version 48.3* I can’t even place an order. I tried for so long. I ultimately just gave up and ordered somewhere else. Every time I tried to look at the cart. It said there’s no Internet connection despite being connected to Internet or disconnecting and using my data it didn’t matter I just was completely incapable of placing an order. I would always depend on the app to buy so now I guess I won’t be eating here. ### 1/5 — New app SUCKS *2026-05-29, version 48.3* Others have written about the points system degradation from the old app, but the new app itself is absolute garbage. If you try to reorder from a previous order and change anything in the cart, gives a no internet connection error and only option is to abandon the cart and start from scratch. And navigation is horrendous. Old app worked great, so of course they completely torched the functionality with this new one. ### 1/5 — Unusable! *2026-05-20, version 48.3* Forced to update while trying to order dinner to find that once you try to use your number and you signed up again with the wrong email, you can’t go back. Even if I force close the app it is stuck in the “Verify Details” page!! Like wtf!! Not only this but on top of making this worse for the user experience they devalued the rewards too ### 1/5 — App is not working! *2026-05-17, version 48.3* The new app is not working ### 1/5 — Warning - DO NOT order using the new app *2026-05-14, version 48.3* Was forced to update the app. Then when I ordered using my gift card, the balance was deducted but THE ORDER WAS NOT PLACED!! I had to spend an hour in the store trying to figure out what went wrong… but the person at the store wasn’t able to help me. I sent multiple emails to them over the past few days, but ZERO RESPONSE. No phone number to contact them. ## Most praised reviews (10 highest-rated) ### 5/5 — This app is garbage *2026-06-06, version 48.3* Just a trash can app ### 5/5 — 100% *2026-03-09, version 47.16.2* Customer service, smiles,food, top notch. We appreciate you all ### 5/5 — Foods great app is only ok *2026-02-09, version 47.12.2* Foods great but the app is only ok ### 5/5 — The BEST *2025-10-23, version 46.0.0* Loved it! ### 5/5 — Yummiest place ever *2025-09-26, version 45.8.0* Omg their chicken tenders, sandwiches, and salads are DELICIOUS!! Highly recommend and the staff is always friendly :) ### 5/5 — Lazy App *2025-08-09, version 45.2.0* I recently used a $25 gift card I received from a friend. My assumption was that this app would be as full featured as those associated with its contemporaries such as Starbucks, McDonalds, etc. I purchased an item with the gift card through the app and assumed the remaining balance would belong to the account so I could then save some wallet space by discarding the card. Unfortunately I learned the hard way that although this app is more than happy to keep your credit card info (it is a mandatory gate to even use a gift card) this app does not appear to maintain gift card information. Lazy system at best, but feels more likely to be a scummy design decision. ### 5/5 — Awesome *2025-06-24, version 44.5.0* Love the crunchy and tasty salad ### 5/5 — Good chicken *2025-06-03, version 44.3.3* This is one of two fast food chains I eat at. ### 5/5 — MDR location is fire *2025-03-07, version 40.0.2* This location has the best food for a great price and the people that work here are always awesome. So glad they’re so close I go once a week now. ### 5/5 — Amazing Sandwich *2025-03-01, version 40.0.2* love this place --- everything's always so fresh and delicious --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*