# StarHub App > Manage StarHub services, shop plans, and get support. (iPhone/iPad app by StarHub Ltd.) - Source: https://appshunter.io/ios/app/starhub-app/id470460379 (this page in markdown: same URL + `.md`) - Developer: [StarHub Ltd](https://appshunter.io/developer/306570747) - Category: Utilities, Lifestyle - Price: Free - Rating: 3.09/5 from 151 App Store ratings · 104 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 243 MB - Languages: English - Released: 2011-11-10 - Data updated: 2026-08-20 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/starhub-app/id470460379/reviews.md ## What is StarHub App? The StarHub app is here to help you do more, effortlessly. Discover new deals and manage your StarHub services anytime, anywhere with the refreshed StarHub app! • Shop our latest mobile, broadband and entertainment offerings, all within the app • Activate and manage your mobile plans, view your data allowance, add roaming packs and more • Change up your entertainment offerings with new TV+ passes and streaming add-ons • View and pay your bills, or top-up your StarHub wallet with ease • Get alerts on the latest deals or important updates related to your services • Subscribe to add-ons and services like our cyber security suite or worry-free device care • Have any questions? Get 24/7 support from our virtual assistant StarHub's achievements and assurances: • Sustainability Champion: Named World’s Most Sustainable Telco on 2025 Corporate Knights' Global 100 • Data safety certified: Awarded with the Data Protection Trustmark (DPTM) certification by Infocomm Media Development Authority (IMDA) • Secure transactions: Committed to the high standard in payment safety with PCI-DSS compliance ## Key features - Discover new deals - Manage mobile plans - Shop broadband and entertainment - View and pay bills - Subscribe to add-ons - 24/7 virtual assistant support ## What do users think of StarHub App? Overall sentiment: negative **Pros** - 💳 Easy bill payment functionality (when working) - 📊 Data usage tracking and monitoring - ⚡ Simple and straightforward interface (in earlier versions) - 🔐 Account management capabilities **Cons** - 🐛 App crashes and fails to launch frequently - ⏱️ Extremely slow loading times and performance - 🔄 Endless loops during payment and verification processes - 📱 Poor app stability and reliability - 🎯 Cluttered interface with excessive advertisements - 🚫 Non-functional navigation buttons and links - ❌ Broken identity verification system for tourists - 🔐 Security concerns with clipboard data access - 💰 Payment processing failures and loops - 🌐 Web-based interfaces instead of native functionality - 📵 App won't open or launch at all - 🔄 Resets when leaving app for authentication codes - ⚠️ Misleading data usage information - 🎪 Intrusive pop-ups blocking core functionality - 🛑 No support for modern payment methods (Apple Pay) - 👤 Unable to remove saved payment methods - 🌍 Poor performance when used overseas **Commonly reported bugs** - App fails to launch - stuck on loading animation - OTP authentication repeatedly fails - Payment process resets when leaving app for authentication - Identity verification crashes during document upload - Navigation buttons unresponsive or non-functional - App crashes when logged in - Links not working after app updates - Data usage display inaccurate or missing - Billing information not displaying - App becomes unstable after updates - Login takes excessive time (up to 1 minute) - eSIM email confirmation not received - Tourist eSIM verification links broken or require Singpass - App resets when switching between screens - Ad pop-ups prevent access to payment OTP - Black screen or unresponsive interface - Incompatibility with iPhone 6 Plus resolution - Address input validation errors - E-payment system loses page state - Redemption page slow to load - Backend maintenance during business hours **Most requested features** - Apple Pay and modern payment method support - Dark mode option - iPad app version - Ability to remove saved credit cards - Data upsize usage tracking - Call minutes monitoring - Better international roaming management - Improved overseas app performance - Alternative payment methods (7-Eleven, website) - Better account status visibility - Streamlined eSIM verification process for tourists - Native app design instead of web-based interfaces ## Recent user reviews (10 of 104) All indexed reviews: https://appshunter.io/ios/app/starhub-app/id470460379/reviews.md ### 1/5 — Unstable *2026-06-26, version 7.24.66* How can a leading telco build such an unstable app! ### 2/5 — Technical problem for login *2026-06-23, version 7.24.66* Your app has serious problems in startup right now. It’s stuck at welcome page. My device is iPhone, whose IOS is at the latest version. ### 1/5 — The app does not function *2026-06-21, version 7.24.66* It hangs on open ### 1/5 — Rubbish *2026-06-12, version 7.24.66* The app does not work. It can’t even get into the login page. Shame on Singapore ### 1/5 — Does it even open! *2026-05-27, version 7.24.2* Half decent app when it actually launches. The once in 30 tries when it actually launches the app. Pathetic. ### 1/5 — Unreliable app and roaming service *2026-05-06, version 7.24.2* The app sometimes just won’t load. This is frustrating. And international roaming is unreliable. It’s frustrating to pay for roaming that doesn’t work even in developed European countries. I’m switching to Singtel as soon as my contract is up. ### 1/5 — Don't waste your time! *2026-02-28, version 7.24.2* StarHub’s tourist eSIM was an absolute nightmare from start to finish. I bought it when I arrived in Singapore so I could have reliable internet, and it failed at every single step. I paid for the plan, activated it on their website (as required for tourist SIMs), installed the eSIM exactly as instructed — and got nothing. No signal. No service. Just problems. Customer support instructions told me to download the app, but the app didn’t even recognise my purchase and kept pushing me to buy another eSIM. That’s especially ridiculous because tourists can’t even purchase eSIMs through the app — only through the website. It sends you in an endless loop with no solution. The app itself is badly designed. Sometimes it sends an authentication code by email, but the moment you leave the app to check your email, the app resets and dumps you back to the home screen. Then you have to start the whole process again. Over and over. After all that time, effort, and frustration, the eSIM still just showed “No Signal”. I wasted money, time, and energy trying to make this work while travelling — the exact situation where you need things to be simple and reliable. My advice: stay away from StarHub tourist SIMs at all costs. There are far better and more reliable options out there. ### 1/5 — Can’t make payment *2026-02-27, version 7.24.2* When completing a card payment on their “review payment” page, after you move to your banking app to authenticate the payment and come back to the StarHub app to complete the payment, StarHub restarts the whole process again instead of completing the payment because you’ve left the app. Total failure! ### 1/5 — Broken app *2026-02-18, version 7.24.2* Error when trying to add credit card payment. Error and unable to show historical transactions. Rubbish app. ### 1/5 — Tourists can’t watch premier league, must go to a bar *2026-02-07, version 7.24.2* Can’t watch or buy premier league as a tourist, chatbot was so broken it couldn’t understand a basic request, wasted so much time on this for mediocre customer service. No other rights holder I’ve used around the world was this difficult ## Frequently asked questions about StarHub App ### What can I do with the StarHub app? The StarHub app allows you to manage your StarHub services, discover new deals, and shop for mobile, broadband, and entertainment offerings. You can also activate and manage mobile plans, view data allowance, add roaming packs, change entertainment passes, view and pay bills, and subscribe to add-ons. ### Is the StarHub app free to use? Yes, the StarHub app is free to download and use. There are no charges for managing your services or browsing deals within the app itself. ### How can I get support through the StarHub app? You can get 24/7 support from a virtual assistant directly within the StarHub app. This allows you to ask questions and get assistance with your services anytime. ### What kind of services can I manage? You can manage a wide range of StarHub services including mobile plans, broadband, and entertainment offerings. This includes viewing data allowance, adding roaming packs, subscribing to TV+ passes, and managing add-ons like cybersecurity suites. ## Version history (last 5 releases) ### 7.25.8 — 2026-06-30 Version 7.25.8 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch. ### 7.24.66 — 2026-06-09 Version 7.24.66 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch. ### 7.24.2 — 2026-01-16 Version 7.24.2 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch. ### 7.22.16 — 2025-11-03 Version 7.22.16 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch. ### 7.21.28 — 2025-07-09 Version 7.21.28 Your feedback has shaped the new StarHub App! Dive into a more personalised all-in-one experience. We’ve made it all about you, ensuring a smoother and more connected journey. Discover the enhancements and stay effortlessly in touch. ## Apps similar to StarHub App | App | Rating | Price | Category | | --- | --- | --- | --- | | [USMS](https://appshunter.io/ios/app/usms/id1625804307) | 1.4 (14) | Free | Utilities | | [Singtel hi!](https://appshunter.io/ios/app/singtel-hi/id6753194323) | 3.3 (3) | Free | Utilities | | [CelcomDigi](https://appshunter.io/ios/app/celcomdigi/id6482219793) | 2.8 (119) | Free | Utilities | | [Spark by CelcomDigi](https://appshunter.io/ios/app/spark-by-celcomdigi/id1324469029) | 4.6 (83) | Free | Utilities | | [M1 Prepaid](https://appshunter.io/ios/app/m1-prepaid/id1312731685) | 1.7 (15) | Free | Utilities | | [Maxx - Data to the Maxx!](https://appshunter.io/ios/app/maxx-data-to-the-maxx/id1562245449) | 3.4 (7) | Free | Utilities | ## More apps by StarHub Ltd - [Digital Voice](https://appshunter.io/ios/app/digital-voice/id403422237) - [StarHub Prepaid App](https://appshunter.io/ios/app/starhub-prepaid-app/id981031677) - [StarHub SmartUC](https://appshunter.io/ios/app/starhub-smartuc/id1132019392) - [StarHub Business Manager](https://appshunter.io/ios/app/starhub-business-manager/id1413690570) - [giga! Best Telco in an App](https://appshunter.io/ios/app/giga-best-telco-in-an-app/id1457930779) All apps by StarHub Ltd: https://appshunter.io/developer/306570747 ## Related topics [easyhub](https://appshunter.io/ios/topics/easyhub) · [gizmo hub app](https://appshunter.io/ios/topics/gizmo-hub-app) · [5bn app](https://appshunter.io/ios/topics/5bn-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*