# StarHub App — user reviews > 104 indexed App Store user reviews of StarHub App by StarHub Ltd, rated 3.09/5 from 151 ratings. - Source: https://appshunter.io/ios/app/starhub-app/id470460379/reviews - App overview in markdown: https://appshunter.io/ios/app/starhub-app/id470460379.md - Rating breakdown: 5★ 67 · 4★ 11 · 3★ 5 · 2★ 2 · 1★ 55 ## What do users think of StarHub App? Overall sentiment: negative **Pros** - 💳 Easy bill payment functionality (when working) - 📊 Data usage tracking and monitoring - ⚡ Simple and straightforward interface (in earlier versions) - 🔐 Account management capabilities **Cons** - 🐛 App crashes and fails to launch frequently - ⏱️ Extremely slow loading times and performance - 🔄 Endless loops during payment and verification processes - 📱 Poor app stability and reliability - 🎯 Cluttered interface with excessive advertisements - 🚫 Non-functional navigation buttons and links - ❌ Broken identity verification system for tourists - 🔐 Security concerns with clipboard data access - 💰 Payment processing failures and loops - 🌐 Web-based interfaces instead of native functionality - 📵 App won't open or launch at all - 🔄 Resets when leaving app for authentication codes - ⚠️ Misleading data usage information - 🎪 Intrusive pop-ups blocking core functionality - 🛑 No support for modern payment methods (Apple Pay) - 👤 Unable to remove saved payment methods - 🌍 Poor performance when used overseas **Commonly reported bugs** - App fails to launch - stuck on loading animation - OTP authentication repeatedly fails - Payment process resets when leaving app for authentication - Identity verification crashes during document upload - Navigation buttons unresponsive or non-functional - App crashes when logged in - Links not working after app updates - Data usage display inaccurate or missing - Billing information not displaying - App becomes unstable after updates - Login takes excessive time (up to 1 minute) - eSIM email confirmation not received - Tourist eSIM verification links broken or require Singpass - App resets when switching between screens - Ad pop-ups prevent access to payment OTP - Black screen or unresponsive interface - Incompatibility with iPhone 6 Plus resolution - Address input validation errors - E-payment system loses page state - Redemption page slow to load - Backend maintenance during business hours **Most requested features** - Apple Pay and modern payment method support - Dark mode option - iPad app version - Ability to remove saved credit cards - Data upsize usage tracking - Call minutes monitoring - Better international roaming management - Improved overseas app performance - Alternative payment methods (7-Eleven, website) - Better account status visibility - Streamlined eSIM verification process for tourists - Native app design instead of web-based interfaces ## Newest reviews (20 of 104) ### 2/5 — Technical problem for login *2026-06-23, version 7.24.66* Your app has serious problems in startup right now. It’s stuck at welcome page. My device is iPhone, whose IOS is at the latest version. ### 1/5 — Buggy app *2025-12-05, version 7.22.16* This app is buggy when logging in with a prepaid number. Sometimes it fails to accept the OTP sent by SMS - repeatedly says OTP is incorrect even after many attempts to resend a new OTP. This means customer cannot top up and therefore loses service. Terrible and frustrating custom experience. Please do better. Oh by the way, the backend that serves the App goes off line around noon on 5 Dec 2025 - Doing maintenance in the middle of the day? Unbelievable!! ### 1/5 — Complete Scam *2025-11-29, version 7.22.16* Do not even think about using these guys. SingTel is the way to go. ### 1/5 — Impossible to submit ID verification *2025-11-29, version 7.22.16* After buying a tourist esim, you submit photos of your passport for verification. If it doesn't go through they ask you to resubmit. However all of the links to resubmit don't work or assume you have Singpass which tourists don't have. So it is impossible to complete the verification and they end up canceling your esim and keeping your money. Beware. ### 1/5 — I wouldn’t recommend *2025-11-26, version 7.22.16* This service was extremely disappointing. They were quick to take my money, but everything after that was a struggle—especially for a tourist. There was no proper team support, no help with setting up the app, and I was never able to verify my account. The whole process was painfully slow, and every time I asked for help, I just got told to “keep checking.” I’m in Singapore for only 5 days, and they said it would take 1 day to “check with the team” and 2 more days to process the refund. Completely unacceptable. No one seemed able to do anything to actually fix the issue. Terrible experience from start to finish. ### 1/5 — HORRIBLE *2025-11-15, version 7.22.16* Pathetic app. Nightmare using it overseas. Damn thing takes forever to open when you’re using outside of SG, lucky if it even opens. StarHub should be ashamed. Pathetic. ### 2/5 — Pretty Clunky App *2025-09-11, version 7.21.28* Tried to use it for esim. Took me half an hour and still not sure if it has been processed - still don’t have my esim email. Verification of ID is required plus Selfie. Took it over and over and over again. Errors, License expired, all sorts of messages that mean nothing to the user - 24/7 chat is basically a bot. I would stick to something like Nomad in the future - slightly more expensive, but at least Nomad works pretty well. ### 1/5 — Don’t use for tourist eSIM *2025-07-12, version 7.21.28* The in app verification process won’t work regardless of what you do and there is no customer support. Goodbye $$ ### 1/5 — Frustrating app *2025-07-11, version 7.21.28* This app is a frustrating experience. When you call customer service, they’ll tell you to use the app and take the steps you’ve already been trying in the app. Then they’ll tell you to delete the app and reinstall it. Then you can start over again. Many loops. I’m definitely leaving SH when my contract is up. ### 1/5 — Unreliable company *2025-06-25, version 7.19.9* I bought a tourist eSIM and encountered many issues while using it, along with poor experiences from both online and in-store customer service. Long story short: beware of their misleading information, and do not top up if you already feel your money hasn’t been well spent. One staff member even asked me to top up another $10 just to test their service, but when things went wrong, they refused to refund me. He claimed that the online and in-store teams are actually independent contractors with no affiliation — which was incredibly frustrating. ### 2/5 — Too slow *2025-06-19, version 7.19.9* The app is janky, slow and unreliable right now. Figure it out ### 1/5 — Useless app *2025-06-18, version 7.19.9* This app does not open. It has not opened for months. I have deleted and re-downloaded the app multiple times. Why can’t StarHub fix this? ### 1/5 — Always not working! *2025-06-16, version 7.19.9* Frustrating app, either very slow, or not working even you have ensured it is the latest version! ### 1/5 — Most of the time not functioning *2025-06-09, version 7.19.9* Most of the time not functioning ### 1/5 — App doesn’t even launch *2025-06-06, version 7.19.9* I’ve downloaded the app, and it won’t load up. It just shows the Starhub logo animation on a loop but won’t launch. ### 1/5 — Very slow *2025-05-26, version 7.19.9* Very slow to load or at times, not loading at all. What happened ? ### 1/5 — OMG who wrote this amateur app??!! *2025-04-11, version 7.19.9* I literally CANNOT PAY for a top up, failure after failure!! The genius at Starhub took away ability to pay via 7-Eleven AND their own website, now I cannot pay because this awful app doesn’t work! What are people without smartphones even supposed to do now?? Seriously, was this app designed and written by a junior school team? My first app?? 🙈🤮🤡 ### 1/5 — Absolute garbage app, but the only option for account management *2025-03-13, version 7.19.9* For the second time StarHub support have told me that I am not logged into their app, and advised me to deleted the app, redownload and login again. Both times the app was logged in on my end. Apparently issues can’t be fixed otherwise. No other account management options exist. Waste of time. ### 1/5 — awful *2025-01-29, version 7.19.9* terrible app terrible background online customer service. Been trying for over a year to buy extra services, and find it impossible. They are losing a lot a money with such a flaky set of processes ### 1/5 — Worst Telecom App to Date *2025-01-04, version 7.15.26* It’s hard enough being a foreigner in Singapore, the Starhub app makes it even harder. Login takes a whole minute; unable to pay bills using a different card; and just general clunkiness of this app. You’d think a 2 billion dollar company could do better than this. It’s a shame really. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unstable *2026-06-26, version 7.24.66* How can a leading telco build such an unstable app! ### 1/5 — The app does not function *2026-06-21, version 7.24.66* It hangs on open ### 1/5 — Rubbish *2026-06-12, version 7.24.66* The app does not work. It can’t even get into the login page. Shame on Singapore ### 1/5 — Does it even open! *2026-05-27, version 7.24.2* Half decent app when it actually launches. The once in 30 tries when it actually launches the app. Pathetic. ### 1/5 — Unreliable app and roaming service *2026-05-06, version 7.24.2* The app sometimes just won’t load. This is frustrating. And international roaming is unreliable. It’s frustrating to pay for roaming that doesn’t work even in developed European countries. I’m switching to Singtel as soon as my contract is up. ### 1/5 — Don't waste your time! *2026-02-28, version 7.24.2* StarHub’s tourist eSIM was an absolute nightmare from start to finish. I bought it when I arrived in Singapore so I could have reliable internet, and it failed at every single step. I paid for the plan, activated it on their website (as required for tourist SIMs), installed the eSIM exactly as instructed — and got nothing. No signal. No service. Just problems. Customer support instructions told me to download the app, but the app didn’t even recognise my purchase and kept pushing me to buy another eSIM. That’s especially ridiculous because tourists can’t even purchase eSIMs through the app — only through the website. It sends you in an endless loop with no solution. The app itself is badly designed. Sometimes it sends an authentication code by email, but the moment you leave the app to check your email, the app resets and dumps you back to the home screen. Then you have to start the whole process again. Over and over. After all that time, effort, and frustration, the eSIM still just showed “No Signal”. I wasted money, time, and energy trying to make this work while travelling — the exact situation where you need things to be simple and reliable. My advice: stay away from StarHub tourist SIMs at all costs. There are far better and more reliable options out there. ### 1/5 — Can’t make payment *2026-02-27, version 7.24.2* When completing a card payment on their “review payment” page, after you move to your banking app to authenticate the payment and come back to the StarHub app to complete the payment, StarHub restarts the whole process again instead of completing the payment because you’ve left the app. Total failure! ### 1/5 — Broken app *2026-02-18, version 7.24.2* Error when trying to add credit card payment. Error and unable to show historical transactions. Rubbish app. ### 1/5 — Tourists can’t watch premier league, must go to a bar *2026-02-07, version 7.24.2* Can’t watch or buy premier league as a tourist, chatbot was so broken it couldn’t understand a basic request, wasted so much time on this for mediocre customer service. No other rights holder I’ve used around the world was this difficult ### 1/5 — DO NOT USE DATA CARD OF THEM!!! *2025-12-24* My phone’s SIM card used work until received a message from the Starhub official about the free update, then my sim card was unavailable, cannot supply the data like it should be, I found many ways to get help but no response ## Most praised reviews (10 highest-rated) ### 5/5 — Horrible. Terrible interface. *2018-01-07, version 4.4.2* Waste of time. Wasted 15 mins trying to redeem points for awards. Would give 0 stars if I can. ### 5/5 — Data check accurate convenient *2016-04-18, version 3.6* Paying bills via app can be done easily ### 5/5 — Great App *2015-03-12, version 3.3.1* The App is great & user friendly. Well thought!!! ### 5/5 — Functional and clean *2014-06-17, version 3.1.5* There are lots of account management apps but this is as good as I have seen in other countries ### 5/5 — Excellent. Clear. Easy. Useful. *2014-04-09, version 3.1.5* Not often I bother to review stuff. This app had all you need and is simply easy. Well done. ### 5/5 — Does what it says on the tin *2014-02-15, version 3.1.4* Goof ### 4/5 — E payment *2016-05-21, version 3.7* The e payment system is very good. But the international roaming part is difficult to figure out, and difficult to activate ### 4/5 — User friendly *2015-03-25, version 3.3.1* Its very simple and user friendly. And i love how payment of bills are so easy and convenient. The awesome thing is that it can even track your daily data usage to help you ratio out till the due date :) ### 4/5 — Good! *2013-08-08, version 3.1.0* Simple to use. All basic features included. Waiting for iPad app. ### 3/5 — Limited use cases *2018-01-15, version 4.4.2* Users are not able to use the app to find out how much of their data upsize (value added service) is left for usage. This is unlike the Apps by other competing telco. Get with the times. Sharks are circling you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*