# StarHub TV+ — user reviews > 86 indexed App Store user reviews of StarHub TV+ by StarHub Cable Vision Ltd, rated 1.60/5 from 7 ratings. - Source: https://appshunter.io/ios/app/starhub-tv-plus/id586220439/reviews - App overview in markdown: https://appshunter.io/ios/app/starhub-tv-plus/id586220439.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (20 of 86) ### 1/5 — Poor UX Interface *2024-09-08, version 6.471.884 (1471884001)* My parents were using the old fibre TV box. It was more responsive and user friendly. Simply key in the channel and it’ll load. Now, they have to go to the home page where it’s filled with info they don’t need or channels they didn’t subscribe. Have to go to Guide section just to watch tv. Select or change any channel and it’ll lag or stuck loading. Just give old people a break, why is it so difficult just to watch TV? ### 1/5 — Worst app update ever *2024-09-01, version 6.471.884 (1471884001)* Don’t know what is so good about this app update… I think I m gonna cancel this subscription cos I can’t even manage to view it on my LG TV and stuck with watching in my smaller screen mobile … feel SingTel was better … Updates suppose to have improvements from previous app… this is worst than the previous version… Time for a change… ### 1/5 — Just delete this app *2024-08-17, version 6.471.884 (1471884001)* Subscribed for premier league on the website, didn’t ask for payment information but order got confirmed. Tried watching on StarHub TV+ web app, got asked to download the app on my phone. Downloaded this app, and the app asked me to contact customer service to subscribe to premier league. ????? Do you just like wasting people’s time? ### 1/5 — Appalling StarHub quality as always across all devices *2024-08-17, version 6.471.884 (1471884001)* Fix it please you clowns. Regularly crashes, locks me out despite subscriptions valid. Keep having to delete apps on all devices. The most frustrating company to subscribe to EVER ### 1/5 — StarHub TV+ app has limitations *2024-07-06, version 6.471.846* Overall the experience is below average. StarHub seems to have very clumsy technology which leads to bad user experience. Unfortunately, since I use it primarily to watch football, EPL, Euro 2024 etc. I have no choice since they are the main broadcaster in SG (Singtel does a cross carriage with StarHub but it still has issue 2 below). My main issues:- 1. StarHub TV+ cannot be downloaded and viewed on Apple TV unlike Singtel Cast/Me Watch etc 2. It cannot be viewed while overseas even with a VPN set to Singapore. This is incredibly frustrating especially when you want to catch the EPL while overseas. Contrast this with the Peacock App (NBC) where you can watch EPL matches anywhere in the world by using a US VPN - so licensing should not be the issue. 3. The user interface is badly laid out and designed. 4. The current coverage of Euro 2024 is patchy and sometimes intermittent. GET YOUR ACT TOGETHER STARHUB! ### 1/5 — It simply does not work *2024-06-21, version 6.471.846* I bought a Euro 2024 package to stream with the app. I get an error PLB - 300 message when I want to load any video. I contacted customer service through WhatsApp which couldn’t anything and told me to call 1366. I had 1366 on the the line for 40 minutes which ended up telling me someone would call me in 3 days. That’s quite a few games missed for 108$. ### 1/5 — Rubbish *2024-06-19, version 6.471.846* This is the most temperamental app I’ve ever used. Constant error messages trying to watch a live game - just need to keep on trying and eventually the game comes on. If you then leave the app to read email/texts etc then the cycle repeats. Incredibly frustrating. Starhub happy to take our money for the Euros but deliver a pathetic viewing experience ### 1/5 — UX is just not good *2024-06-16, version 6.471.846* Please fix your user experience. It is impossible to use the app since you’ve revamped the design. It all over the place. I can’t even find channels I want. Clearly it’s affecting other users too. Please take this feedback and work on some improvements. And recently there’s some error that keep occurring which doesn’t load the channel. ### 1/5 — Lousy app *2024-06-13, version 6.471.846* It crashes at least once a week, if not more often. I have to repeatedly delete the app and re-download. Sometimes that doesn’t work so I have to call StarHub to fix the issue. Extremely frustrating. The reviews have been poor for years. StarHub should consider hiring a new IT team. I gave it one star because the service staff manning the help lines have been responsive. The app gets 0 stars ### 1/5 — EPL channel 221 on a Samsung tablet is pixelated *2024-05-26, version 6.471.846* The EPL channel 221 video is pixelated and grainy if you watch it on a Samsung tablet device. I’ve used different types of Samsung tablets and all have the same problem. The other channels work fine but of course ch221 is the main channel. Have raised concern to Starhub but keep telling to reinstall and finally to watch on website (so why do we need an app?) ### 1/5 — I want my money back! *2024-05-23, version 6.471.846* I am paying monthly subscription for the StarHub TV+. But I am unable to view any shows I missed like previously. I tried logging out and in again but still unable to view anything. WTH had StarHub done? ### 1/5 — Is IMDA of any use? *2024-05-19, version 6.471.69* This is one of the worst apps made for Apple iOS. The only reason I use it to watch premier League. And guess what? For any important match the app dies and gives error. Guess not much can be expected from telecom companies run by ex-bureaucrats. As a consumer in Singapore do we have any recourse to this pathetic s show? No. CASE and IMDA are just impotent organizations big on words and zero on action. If I can rate this app zero, I would have done that. ### 1/5 — Totally useless *2024-05-18, version 6.471.69* An app bad as it can get. Try to find the channel program… not available, try to find anything, not available. This app has an overall review score of 1 star and yet, the developers see no reason to make changes. This should lead to management change! ### 1/5 — Very poor user experience updates *2024-05-05, version 6.471.69* The latest updates to the tv Starhub app are worse than the old version, the design team has somehow managed make the experience worse, clearly simplicity and ease of use were not part of the outcome. To find what is relevant takes far too many clicks, the filtering behaviour is very poor because of this. There’s no indication of the programme that is playing! Only a useless image of a logo that serves little relevance. There is also huge latency which compounds the poor user experience, and the app has connectivity issues with the tv which weren’t there with the old app - now seems to be frozen in ‘loading user profile’ so unable to even watch anything, absolutely rubbish. Updates are supposed to improve the customer experience not make them worse, seems both design and development teams need an overhaul, absolutely terrible tv experience. ### 1/5 — Lousy app👎👎👎👎👎👎 *2024-05-04, version 6.471.69* Can u imagine after 4hrs cant even finished 1 espiode.. watch 20mins kick out.. login again want to move to last watch and kick out again.. starhub please do something.. we are force to update the apps and the apps has proved to be worst than before👎👎👎👎 ### 1/5 — Worst and scam app *2024-04-28, version 6.471.69* This is a buggy and laggy app. I highly suggest you do not use StarHub TV+. They charge you high premium and the app always hang. Worst thing is the customer service can’t solve anything and they don’t even refund you. Feel like a scam. ### 1/5 — Function cannot work *2024-04-27, version 6.471.69* The old version, can cast on TV 24hr replay programme. now it doesnt work. whats the point of upgrading the interface when basic function that worked well in the old version doesnt even work now? Does anyone even test the APP they release?? chat to the starhub live operater about the issue, keep going back to the same pointless question about my TV, WIFI etc. really disappoint and give up talking to their folk… asked me IF they have address my issue. i replied “nope…. “, still can respond along the line “i hope we have address ur issues”… seriously… know when no to follow the script. ### 1/5 — Embarrassingly bad *2024-04-24, version 6.471.69* I cannot begin to describe to you how bad this app is. I won’t bother to list the bugs, poor UI and IX, or the lazy use of flutter/react native; they are too numerous to list clearly will never be resolved. The thing which really irks me is the fact that this is supposed to a TV streaming service - which I am FORCED to pay for with my home broadband - but which is not available as an app on Apple TV (although I imagine it wouldn’t work anyway, such is the depth of incompetence on display here). To make this travesty even more galling, this iOS app cannot airplay to my Apple TV. The outcome of this sorry state of affairs is that I am unable to watch this paid-for TV streaming service on an actual TV. Apparently StarHub thinks it is acceptable for me to squint past the inexcusable laziness of their app and peer into the screen of my iPhone in order to watch TV. Presumably whoever heads their product team is a Singtel user. ### 1/5 — Navigation poor and unstable *2024-04-14, version 6.471.69* This app is getting worse with every release. Navigation went from grid to icon. Error PLB300 is frequent. Unstable. Hangs. Requires logout and login. Less stable than previous. No fast forward 10 seconds. And this is the most expensive streaming subscription I pay for and has the worst UI UX. Embarrassment to Singapore. IMDA should investigate. ### 1/5 — Can’t log in? *2024-04-13, version 6.471.69* StarHub forced me to login again on the iOS app. But when I try to touch the “login” button, there’s no response. While I’m using an older iPad Pro, there shouldn’t be a reason why the app can’t function properly! ## Most critical reviews (10 lowest-rated) ### 1/5 — Paid user but never works *2026-02-15, version 6.472.726* Trying to watch sports, keep getting various errors. Tech support is utterly useless. Not sure what I’m paying for…. ### 1/5 — Always crashes mid show regardless of channel *2026-01-20, version 6.472.726* This is a terrible app, it crashes mid show and when I relaunch it, it doesn’t show where my show has stopped at and I need to reload and scroll through the show to find where it had stopped at. Very unreliable ### 1/5 — Sync issues *2025-12-10, version 6.472.652* Disappointed. I am watching a HK serial and choose the Chinese audio option. However, the video play and the audio does not sync, causing a terrible viewing experience. I tried to close the app and restart and got an erroressage on too many streaming issues (which I have no idea why this happened!). Please fix these basic issues to make it worthwhile for paying subscribers like us. ### 1/5 — Horrendous player *2025-12-06, version 6.472.652* Worst player ever on any app, whenever i want to skip 10 seconds forward it REWINDS 10 seconds back and occasionally even the rewind does not WORK properly. If there was a zero star rating i would rate it as that. ### 1/5 — Cannot login at all *2025-12-06, version 6.472.652* I have is error all the way. Updated the app and also updated the phone IOS to the latest version. Delete the apps and install again keep prompting me too many devices login. Cannot even get to the app. I need to see how I can login to reset my data. ### 1/5 — C217 *2025-12-06, version 6.472.652* Channel 217 suppose to show live Cricket SA vs IND and it also displays as that, however, the match they are showing is Aus Vs Eng. They have 4 cricket channels and none is broadcasting anything (blank). Why are you charging customers Soo much for special channels which you are not paying? We have no other choice due to this monopoly and as a customer just need to swallow the pill. Wish there was less than one or negative star rating available to give to you guys. ### 1/5 — Make an app that is actually decent *2025-11-08, version 6.472.562* The developers are money grabbing fools, you are doing everything to make sure we do not use more than the stipulated number of devices and Geo-locking the app, how about pouring the money into developing a decent app? I subscribe to EPL and it takes forever to load the stream, and why can’t I watch it while I’m overseas? Ridiculous app, there should be more providers of EPL to give StarHub more competition! ### 1/5 — Bad to worst *2025-04-19, version 6.472.108* Very bad user experience. Keeps having error which prevent multiple-stream. Called StarHub so many times to try and resolve this matter. It’s been more than 3mths. Matter not resolved, still required to pay full price the whole time. Atrocious handling ### 1/5 — Update for what *2025-02-16, version 6.471.996* Lousy app, can't view picture in picture anymore, can't adjust volume on screen anymore, can't adjust brightness on screen, can't this can't that, everything can't, amateur media app. Only thing they are good at is sending you emails to pay your bill 1 month before it's due. ### 1/5 — Poor af *2025-01-05, version 6.471.930* Poorly designed app. Starhub clearly doesn’t care becuase they have the PL broadcast rights. It is 2025 and I cannot make my screen brighter without having to pause my stream or restart the app. The reviews speak for themselves — but there’s a monopoly here and Starhub knows it. ## Most praised reviews (8 highest-rated) ### 5/5 — Nice one *2018-06-07, version 3.2.21* I love the selection of the tv shows, all I need are Korean soaps and HBOs. Give 5 is for the improvement since last update, looks very nice on my iPhone X. Only drawback is not allowed to download. ### 4/5 — So far so good *2023-01-29, version 5.0.18 (5153)* Been using this app for close to 5 months now and it’s been alright. Though there are constant crashes which is kind of annoying but it is still watchable. One thing that I would like to see is to be able to skip forwards or backwards 10 secs like other streaming platforms that have already offered this kind of item. Like whenever I have a message to reply while watching a catch-up show, it will go back to the start and it’s kind of irritating to say the least. Please implement this, would be great. ### 4/5 — Strong content offering! *2016-04-14, version 3.0.2* Signed up for Go Select! Saw many good quality dramas! Just needs more movies though! ### 4/5 — User *2016-04-12, version 3.0* Beautiful, fast and easy to use app! Tons of content to browse and watch! Just what you want when you are on the go! ### 3/5 — Premier League extended highlights gone *2024-03-06, version 6.471.69* After the latest update, extended highlights was taken off or could not be found. Other than that UI has some improvements. ### 3/5 — App could use improvement !!! *2023-01-02, version 5.0.17 (5148)* Wish there was a Picture in Picture function for this. Some times I’m watching a match on the go and I want to still be able to text without missing the game just cause I have to close the app to open another ### 3/5 — Lack of Taiwan live TV channel *2019-01-06, version 3.2.35* Better to install Taiwan TV APP like “faintv” APP ....a lot of Taiwan channel and drama series. Available worldwide, official legal broadcast. 缺少台灣電視直播，還是“歡樂看“APP比較好.......有很多台灣電視台直播哦。而且全世界各國都可以sign-up account哦。絕對是合法官方受權直播。 ### 2/5 — Starhub TV+ App *2023-05-24, version 5.0.18 (5153)* Starhub TV+ occasionally gives intermittent breakdowns when watching the show on mobile. At time no audio for few seconds and at time video stopped when using 4G or 5G signal. Wi-Fi signal lesser issue only interrupted on audio for few second. We hope the authorities can monitor the performance of the connection, it pretty frustrating watching a show in this condition! We appreciate your understanding. Thank You! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*