# Starlight Cinemas — user reviews > 29 indexed App Store user reviews of Starlight Cinemas by Starlight Cinemas, Inc., rated 4.88/5 from 1,053 ratings. - Source: https://appshunter.io/ios/app/starlight-cinemas/id1252881086/reviews - App overview in markdown: https://appshunter.io/ios/app/starlight-cinemas/id1252881086.md - Rating breakdown: 5★ 992 · 4★ 31 · 3★ 8 · 2★ 6 · 1★ 16 ## What do users think of Starlight Cinemas? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Loyalty program - 🚀 Convenient ticket booking **Cons** - 🐛 Frequent crashes - 🐛 Login and account issues - 🐛 Buggy updates - 🔒 Lack of security features - 🔍 Confusing UI changes **Commonly reported bugs** - App crashes when interacting with video settings - Preview sound doesn't work when ringer is muted - Inability to log in or reset password - App frequently logs out users **Most requested features** - Bring back QR code for rewards - Improve app stability and performance - Add Apple Wallet support - Provide better customer support ## Newest reviews (9 of 29) ### 2/5 — Not that helpful *2024-12-28, version 6.0.6* The app doesn’t stay logged in. So every other search needs to be logged in over and over. Just to check seats or availability. Also, add a reward card to the app. I’d love to just have that at the theater for the reward program. ### 2/5 — No qr for reward *2024-12-22, version 6.0.6* App is a step down from the previous app with no easy qr for rewards ### 2/5 — Useless *2024-12-19, version 6.0.6* This new update that includes all the starlight cinemas is useless. There is no QR code to scan at the cinema. Keeps logging out my info as well. Loved the older version. ### 3/5 — Go back to the old Interface *2024-12-18* This new update has to many steps to see what seats are available go back to the old update which is simple and fast to buy tickets and see the times :( ### 3/5 — Dos Lagos Cinema *2022-02-15, version 5.0.2.501* This app is only good when it works which is about half the time. I’m an avid movie-goer & I’m always checking the theatre apps. This one used to be my favorite. It used to be great until just recently. ### 3/5 — App lagging/quitting *2019-12-01, version 5.0.2.501* It has been getting increasingly more frustrating to use this app as of late as it takes many pages (especially the showtimes pages) minutes to load, while most of the screens time out after a while/quit altogether. I love going to Whittier Village as often as possible but my visits are becoming less frequent because of the inability to book tickets through this app. ### 2/5 — Fix this log in issue! *2018-02-02, version 4.5.7.307* Can't log in unless I continuously change my password. Can't on website either. ### 4/5 — YAY STARLIGHT!! *2017-08-14, version 4.5.7.103* So incredibly happy for the Starlight Cinema as a whole company!!!! Super excited to see what's next!!! ### 2/5 — Can't log in from app *2017-08-14, version 4.5.7.103* I like that they came out with an app. Unfortunately, I can't log in within the app. I am able to do so on the URL. Not sure what the issue is... ## Most critical reviews (10 lowest-rated) ### 1/5 — QR code *2025-02-11, version 6.0.7* Bring back the QR code! System worked perfectly with it. Now I don’t collect any points. Very frustrating. ### 1/5 — Bring back old version *2025-02-01, version 6.0.7* This brand new version is not nearly as good as the old one. No QR code to buy tickets or concessions. My phone number isn’t recognized so the cashier has to type in my email. Bring back the old one please. ### 1/5 — Crashing and Account issues *2025-01-26, version 6.0.7* This app keeps crashing everytime I use it more frequently and to top it off, Accounts can’t even login because it gives an error or says it’s invalid. You can’t even send a “forgot password” link since that gets an error too. Very disappointing. ### 1/5 — New updated redesign is bad *2025-01-07, version 6.0.7* The new gray design of the app’s UI is boring and lacking in excitement. The prior purple design was better and stands out more. Functionally, the new update removed the QR code scanner and has problems logging in and staying logged in after closing the app. Overall, there was no need for a redesign of the app and provided a setback for the moviegoers. ### 1/5 — Update to a Downgrade *2024-12-20, version 6.0.6* The app recently went through an update that removes a major feature. The UI is completely new and NO onger can you access the QR code that the theater ushers would scan for rewards. I don’t want to give out my phone number every time to some random person (usher). I also don’t want to repeat my email for every transaction. QR CODE MISSING is the biggest flaw in the app. It’s not even convenient to use other than to buy tickets online. PLEASE BRING BACK THE QR CODE FOR REWARDS PROGRAM. Thank you. ### 1/5 — Super laggy and dosent let you pay for tickets *2024-09-22, version 4* I’ve been trying for about 30 minutes now and it keeps lagging and not loading and when you try to pay it dosent even work and won’t even take your information the theatres from starlight are very good though ### 1/5 — Used to work fine *2019-10-03, version 5.0.2.501* First time I installed, had no problems. Then an upgrade caused all kinds of problems so I reinstalled it. Now it just crashes when I try to open the app. Junk. ### 2/5 — Where’s the rewards number or scan code??? *2026-06-02, version 6.0.13* The system had an issue once and I couldn’t access my account so was forced to create a new one. Because both have my phone number and there is no number or scan, I am unable to see what account is being used. So now I have rewards in both and I can’t even combine them. ### 2/5 — Won’t Let me add tickets to wallet *2025-08-06, version 6.0.9* Liked the new interface but it won’t let me add my tickets to my apple wallet 👎🏼 plz update this ### 2/5 — Glitches galore *2025-02-18, version 6.0.7* The older version worked fine. This current one is awful and there is no one to report it to. When I tried to report it I got a notice saying "Page is not found" ## Most praised reviews (10 highest-rated) ### 5/5 — Beautiful theater *2024-12-05, version 4* My family and I absolutely love Starlight Cinemas. We go almost on a weekly basis. Friendly staff, yummy concessions, great prices on Tuesday. We wish they would bring back 9 AM movies, I would like to get in the movie out early and still enjoy my day! Overall awesome theater! ### 5/5 — Love this theatre *2024-07-05, version 5.09.6* So easy to process and love the reward points they give ### 5/5 — It’s movie time!! *2024-03-16, version 5.09.6* Great app, easy to browse movies, find locations and pay for tickets. Thank you starlight ### 5/5 — Great theatre *2023-09-24, version 5.09.6* Clean and great theater ### 5/5 — So easy and useful! *2018-05-30, version 4.58.230* Great app, easy to use and has all the movie showtimes that I need! This theatre chain always cares about their customers and strives to make improvements which is much appreciated. Join their Loyalty Program also!!!!!!! (Great value!) ### 5/5 — Easy Peasy *2017-11-25, version 4.5.7.307* It is so simple to use. Compared to other movie theaters apps, this one requires minimum information and has you set to go in a few minutes ### 5/5 — Great app so far! *2017-09-02, version 4.5.7.114* Let's me see showtimes, book tickets and few my rewards. I love Starlight Theaters and now with an official app I'm a happy customer. ### 4/5 — Preview sound doesn’t work when ringer is muted *2025-02-23, version 6.0.7* Apparently the developers implemented the sound for the movie previews incorrectly. When the phone’s ringer has been muted, the preview doesn’t play any sound. This is unlike YouTube under Safari, and other video playing apps, which play sound regardless of whether the ringer is muted or not. Also, don’t try interacting with the video settings while the preview is playing, this usually crashes the app. I tried using the contact the developer functionality in the App Store, but of course this results in a page not found error on Starlight’s website. This is very easy to fix, and should be. ### 4/5 — Apple Wallet Support *2017-11-02, version 4.5.7.307* Really liking this app and I really enjoy how easy it is to use. The only thing missing is Apple Wallet/ Passbook Support. Please add the ability to have the loyalty card in the Apple Wallet app. ### 4/5 — Solid movie app *2017-10-08, version 4.5.7.307* Comparable to other larger movie chain apps. Easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*