# STARLUX — user reviews > 60 indexed App Store user reviews of STARLUX by starlux-airlines, rated 3.20/5 from 172 ratings. - Source: https://appshunter.io/ios/app/starlux/id1450459916/reviews - App overview in markdown: https://appshunter.io/ios/app/starlux/id1450459916.md - Rating breakdown: 5★ 71 · 4★ 15 · 3★ 12 · 2★ 21 · 1★ 53 ## Newest reviews (15 of 60) ### 2/5 — Can’t add my trip *2026-07-14, version 2.1.82* I i’ve attempted numerous times to add my trip. The message keeps coming up “ since a non-cosmile ID number is already existed, the reservation could not be added (03021) I’m flying in two weeks and need to be able to access the preflight meals and entertainment apps. STARLUX is a great airline but their app surely requires a lot of improvement. ### 2/5 — Feedback on in-flight service experience *2026-04-26* I was introduced by a friend to fly with Starlux Airlines for the first time on a round trip to Taiwan. For both flights, I purchased seats with extra legroom, as I am tall and find it difficult to sit for long periods. On my return trip at the end of March, a flight attendant asked us to hand over our empty water containers for disposal. I took down my backpack from the overhead compartment and handed her one empty plastic bottle. She then asked me to take out another transparent water bottle, which was a Japanese product purchased in Taiwan. I explained that it was my personal item, and she then instructed me to put it into my backpack. During meal service, she served my meal first but did not provide any water or beverage. When she returned after serving the passengers in front and came back to my seat, I asked if I could have a drink. She responded with a stern expression and made a downward cutting gesture with her hand, without saying anything such as “please wait.” I have already sent an email to your company but have not received any response. I hope this feedback can be taken into consideration, as I believe there is room for improvement in service communication. **Developer response:** Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future. ### 2/5 — Doesn’t remember added trips *2026-03-09* “Add a trip” is not very helpful since the app doesn’t remember my trip after I close it. Very annoying to have to dig up the confirmation number from email every single time I want to view trip details. **Developer response:** Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future. ### 1/5 — Terrible *2026-02-21, version 2.1.74* Can't add trip - Invalid data, please re-enter. (03011) ### 1/5 — Outdated App *2026-02-15, version 2.1.74* They need to work a lot more on their App. They do not even text you when their gates are changed. ### 2/5 — Can’t Check In on App *2025-12-28* Four flights with this airline, app let me check in once, other three flights could no check in despite using same booking number. **Developer response:** Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. ### 1/5 — Worst IT department of any airline *2025-10-16, version 2.1.68* Straight up unusable ### 1/5 — Customer service *2025-09-29, version 2.1.67* The airlines is self is amazing there Philippines customer service is god awful. If I could make -5 stars I would. I missed my flight 09-29-2025 because of the horrible traffic and the ferry hrs on a Sunday that should have been a 5 to 6 hr journey took 13 hrs to get from Omac to Cebu once I got to the air port they of course don’t let you into the air port to talk to STARLUX agents. They don’t even come in until 10 am. I told them I missed my flight help me get onto the next flight so I can make the connection. That didn’t happen. Then Jervin Julian said since I missed my flight I have to pay $200 for a new ticket. But the number he using doesn’t work when I call it says number not in service or no one is in the office. Even the number that was given to me by the STARLUX ticket agent that number doesn’t work either. Even Jervin Julian stopped responding to my emails after getting off the phone with him. Is it the Philippines scamming people or is it STARLUX it self scamming people? Even in the USA if you miss your flight because of traffic and stuff out of your control they will get you on the next available flight so you don’t miss your connecting flight. Not in the Philippines they will scam you out of money STARLUX really needs to fix how they operate in the Philippines. ### 1/5 — John *2025-09-20, version 2.1.65* Cannot log in or sign up. Error with Google recaptcha??? ### 1/5 — Horrible *2025-07-26, version 2.1.61* I have a prepaid seat for trip with four long segments, and the seat map won’t allow selections. It shows every seat as full for a fight four months from now. Ridiculous. ### 1/5 — Completely broken experience *2025-07-23, version 2.1.61* It's already 2025, I can't believe the STARLUX app still unable to automatically sync upcoming trips upon login, which is an inexcusable failure of a basic airline app feature. The forced manual reference code entry, followed by the bewildering error "Since a non-COSMILE ID number is already existed, the reservation could not be added," is a testament to the profound incompetence of the development team. This isn't just a bug; it's a monumental failure on a P0 feature. Have your devs never seen functional apps like Alaska or Delta? The fact this app launched in its current state indicates a severe lack of talent and the stunning lack of oversight from whoever greenlit this. This app isn't just bad; it's a digital monument to your ________ (I believe you can fill in the blank yourself). ### 1/5 — Always errors *2025-07-18, version 2.1.61* Just see fair breakdown but can’t book. Stuck in one page can’t move on to check out and see whole round trip, you guys need fix your app. ### 1/5 — Not easy to get detailed layover info *2025-06-24* I am comparing this to the United app and the Starlux app is inferior. I tried to do test trips to compare different fares and it is do hard to get info regarding layovers. The UI is not making it easy to determine the next leg of the trip and how long the layover is. For multi stops trip this should be provided easily on the app. This is my first issue with the app but Im sure there will be mire as complained by other users. **Developer response:** Dear Customer, Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers. We truly appreciate your continued support and look forward to serving you again in the near future. ### 1/5 — 系統有待改進 *2025-06-21, version 2.1.59* 這個app除了看會員狀態和買機票以外完全沒用，沒有機場地圖、無法線上check in也沒有電子機票 如果是要追蹤航班建議直接改用flighty ### 2/5 — Needs a lot of work. Unreliable. *2025-03-15* The app works about 70% of the time. It is pretty finicky especially about signing in and often just fails. Several of the basic features of an airline app are missing such as the ability to check-in (takes you to a website that fails regularly). It also seems to struggle to associate your booking with your account. Other easy things like being able to see boarding times and departure gates are missing entirely. Also, many areas of the app require a long loading screen that seems unnecessary. Not sure why they didnt just copy any of the other highly functional apps out there. Fortunately, they made sure to get the ads working…. **Developer response:** Dear Customer, Thank you for your valuable feedback. We will forward it to the relevant department for their awareness, and we will continue to provide passengers with better services and qualities. Thank you once again, and we look forward to serving you shortly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Assigned seat not showing in the app *2026-08-21, version 2.1.85* I called customer service and they told me the seat has already been assigned, however it does not show in the app, nor will let you change it. ### 1/5 — Flawed and weak app/website *2026-07-14* I really like STARLUX AIRLINE “But” they need to fix mobile app is slow and not reliable as well their website run very slow. Such a frustrating experience. I’ve experienced this with trying to get my E ticket and boarding information that I have to go to the airport much earlier in order to secure my flight plans. ### 1/5 — Terrible customer service *2026-07-10, version 2.1.82* Impossible to get ahold of, unavailable at airport counter, and the app provides no way of getting support. Their listed phone numbers are incorrect. ### 1/5 — Bad user experience *2026-05-12* The worst part of this app that shocks me is the average response time. Every tab I switch, every part I click, I have to wait for at least 2 seconds. What’s wrong with it? It’s the core functionality that STARLUX should concern about. I don’t care how fancy this app is, just improve its response time. **Developer response:** Dear Customer, Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers. We truly appreciate your continued support and look forward to serving you again. ### 1/5 — Can’t use *2026-04-24, version 2.1.78* Always show need update But go to App Store is no any new version can update ### 1/5 — 基本的 UX *2026-04-22, version 2.1.78* iOS 工程師在搞笑嗎？ 手機切去信箱看驗證碼回來直接不能打字輸入，那你乾脆不要驗證好了😄 破UX，AI prompt 一下趕快 hotfix plzzz ### 1/5 — Unreliable *2026-04-18, version 2.1.78* I updated the app yesterday and entered my flight info. When I opened it the message said to update the app. There’s no way out of this doom loop. ### 1/5 — Useless *2026-03-14, version 2.1.76* I’m trying to check-in and access ancillary services. When I enter my booking reference, the app returns, “Invalid data, please re-enter.(03011)”. I can do it on the website, which isn’t a great experience (I get the sense that both were vibe coded and rolled out with little testing) but at least it works. ### 1/5 — Unable to book, then unable to add booking *2026-02-26* Unable to book if adding an infant. Error was related to length of name. Ended up booking through OTA. Unable to add booking using booking reference if miles are credited to another program (Alaska). Means that I wasn’t able to check in using the app. **Developer response:** Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future. ### 1/5 — Doesn’t work if you don’t have cosmile number *2026-02-22* Why would you not let me manage my booking on the app ~regardless~ of which frequent flier number is tied to the reservation?? Just because I booked with Alaska and not Starlux doesn’t mean I don’t need a working app to manage this booking. Major issue—please fix **Developer response:** Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future. ## Most praised reviews (10 highest-rated) ### 5/5 — Best asian airline *2026-06-30* Such an amazing airline, especially for the prices offers compared to what all you get, with good modern lane with all you need. ### 5/5 — Easy to use *2025-11-28, version 2.1.69* Easy for booking ### 5/5 — Love Airline *2025-07-19, version 2.1.61* Excellent Service ### 5/5 — Works better than most other airlines *2024-10-15* It’s a very simple app, not much in it or the newest UI. But it works for what it does. I was able to mange my flight, change seats and choose my meals with ease. ### 5/5 — Excellent user experience! *2024-08-02* The interface is straightforward, and user experience is excellent! Great tool for checking tickets and award tickets availability. Great job, team! ### 5/5 — First time flight within 10yrs *2023-09-27* So far so good with the app and experience. I hope everything will go well on my flight . Will update next year after mg flight until i come back here in the USA ### 5/5 — Do you know why did your staff ask for phone number even I showed her my Cosmile ID? *2023-09-17, version 2.1.22* This is for Frequent Flyer Number 104261640. We needed to do 2nd check in at a counter with STARLUX’s staff for a connecting fly from Taoyuan to LAX. She asked me for my contact phone number to be written on a piece of paper, not a form. I showed her my STARLUX card on Apple Wallet with my Cosmile ID: when setting up my Cosmile account, I did input my address, my phone number, my email, my passport number, my ZIP code, I even taught your IT team who programmed the mobile app how to fix the field for customer to enter an U.S. ZIP code, etc… She did not check my so-called your membership card nor member ID. She continued asking me to write down my phone number on that piece of paper. What did you do for the Cosmile ID? Why did you grant an ID for your so-called member? Hope you can treat your Cosmile member appropriately. ### 4/5 — Vietnamese? *2026-04-20, version 2.1.78* Nên có thêm ngôn ngữ tiếng Việt Nam. ### 4/5 — Please add a countdown widget! *2026-02-24* Please add a countdown widget like what United Airlines has. It allows you to view upcoming trips on your Home Screen and it’s so fun to count down and get excited. Please and thank you! **Developer response:** Dear Customer, Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers. We truly appreciate your continued support and look forward to serving you again. ### 4/5 — It's working now *2020-02-14, version 1.0.5* Updated, but had to delete and reinstall to get it working Thanking you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*