# StarPhone > Business VoIP softphone app for Star2Star systems, saving cellular costs. (iPhone/iPad app by Star2Star Communications, LLC.) - Source: https://appshunter.io/ios/app/starphone/id591157191 (this page in markdown: same URL + `.md`) - Developer: [Star2Star Communications, LLC](https://appshunter.io/developer/591157194) - Category: Business, Productivity - Price: Free - Rating: 2.24/5 from 17 App Store ratings · 37 written reviews indexed - Age rating: 4+ - Requires: iOS 9.3 · 42 MB - Languages: English - Released: 2013-01-17 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/starphone/id591157191/reviews.md ## What is StarPhone? Star2Star’s StarPhone* leverages your company’s existing investment in Smartphones without requiring an increase in expensive cellular minutes. Since softphone calls are carried over an IP data network, most users will find that they don’t use as many cellular minutes. This can result in a significant cost savings. The Star2Star Mobile Softphone for iPhone provides users with these features: - Show your Star2Star business number as your caller ID when you make calls to protect your personal cell phone number. - StarPhone users appear on the Star2Star system as standard extensions. - Outbound calls made from StarPhone travel over the IP data network, and are not billed for airtime as cellular calls. - Presence indicator shows users the status of other system users: green for available, red for busy, yellow for ringing, and blue for dialing - Favorites list allows fast dialing of frequently used numbers - iPhone contacts list integration for calls outside your organization - Voicemail inbox provides one-touch access to voicemail - Call transfer - Conference calling for on-the-fly meetings - Secure user authentication - Calls can be placed over WiFi and 3g/4g networks - Push Notification for incoming call and voicemail - Activity tracking provides easy access to past inbound and outbound calls for reference or redial - Built-in support help allows you to send relevant log information to expedite problem solving should you need assistance. Disclaimer: Star2Star's StarPhone app is not a replacement for your cellular service. You may not be able to make emergency (e.g. 911) calls using the app. If you attempt to make a 911 call from the app while using a device that has been enabled with a native or cell phone application, the app will close and the emergency call will be placed over the native or cell phone application through your cellular carrier's network. If you attempt to make a 911 call using the app from a device that is not enabled with a native or cell phone application and you are connected to a Wi-Fi network, your call may be routed to a different dispatcher from that used for traditional 911 dialing and you will be charged a fee per incident. If you attempt to make a 911 call using the app from a device with no connectivity to either cellular service or Wi-Fi no call will not be placed. * For existing Star2Star customers only. Terms of Use: https://www.star2star.com/applications-terms-of-use Privacy Policy: http://www.star2star.com/privacy-policy ## Key features - Use business number as caller ID - Calls over IP data network - Presence indicator - Favorites list - Voicemail inbox - Call transfer - Conference calling ## Recent user reviews (10 of 37) All indexed reviews: https://appshunter.io/ios/app/starphone/id591157191/reviews.md ### 1/5 — App Not Reliable *2021-04-19, version 4.2.10* Calls come in but then the person on the other end can’t hear anything. It’s a constant struggle. We lost several calls in one day causing internal frustration and loss of revenue. Test out the app extensively before you buy. Buyer beware. ### 1/5 — Buyer beware! *2021-04-07, version 4.2.10* Drops calls more often than it answers them, or has static when making a call. Customer service is non-responsive. I regret using this service for my small business. ### 2/5 — It was okay but now it doesn’t even work *2021-04-05, version 4.2.10* So before the last update, the app already wasn’t great but it allowed me to answer a call if I was away from my desk phone. It never gave me an option to place a call on hold though which was frustrating. And also if another call came in, it would still ring loudly in my ear while I was trying to hear the other person. And now since the newest update, the app won’t even open. I’ve tried restarting my phone, I tried deleting the app and redownloading it, nothing works. ### 1/5 — Stay Away *2020-11-12, version 4.2.9* Literally the worst app I have ever used. It doesn’t let you log into or out of your queue without trying 10-20 times, more often than not the person on the other end of the line cannot hear you speaking, even when someone else answers the call your phone will keep ringing and it won’t stop until you hit the decline button. It would actually ring until your phone dies even though there isn’t anyone to pick up the phone for. So much frustration with this app. Just stay away. ### 1/5 — One poor component of an overly poor system *2020-10-08, version 4.2.8* Writing this to hopefully save another company from making the mistake mine did by going with a Star2Star phone system. The entire Star2Star phone system has been one giant frustration and nightmare. Nothing works the way it’s supposed to. We’ve had to implement so many workaround solutions just to achieve basic functions we were told were available. If you work in the technology department and expect to be able to configure anything yourself, forget about it. Even basic user management, such as changing an email address, is so locked down no one can do it except for your “Star2Star Channel Partner.” The Starphone app is just one small part of terrible overall system and company. The call quality on the app is poor and consistently unreliable. The app is incredibly basic and lacks so much functionality. Our employees immediately became frustrated and stopped using their phones when we switched to Star2Star. There are terrible design decisions all across the design and implementation of this phone system. I feel nothing but disgust for and betrayal from this company. This has been the worst product I have ever dealt with as an IT professional. I cannot stress this enough: AVOID STAR2STAR AT ALL COSTS. ### 1/5 — Terrible *2020-09-02, version 4.2.8* This app needs some major updates. Unfortunately Star2Star is what my company has always used and i don’t have any say in this, but I do have the pleasure of calling the phone company on a weekly basis to trouble shoot app issues 🙄 So many calls are missed and the only way the app works is if you constantly delete it and reinstall. I hope they come up with a solution soon because this is super frustrating. ### 5/5 — Good system. *2020-08-24, version 4.2.8* Good system. Would highly recommend. Versatile and gets the job done correctly. ### 1/5 — Complete nightmare *2020-08-06, version 4.2.8* Horrible app you miss 99 percent of your calls nothing works right ### 5/5 — Works great *2020-07-29, version 4.2.8* Works great when you have a good data plan or good WiFi! Very cool making a out bound call from the businesses caller ID. ### 1/5 — Trash *2020-07-16, version 4.2.8* I have to re download this app every day and pray that it will work correctly as my business is counting on it. It is very inconsistent. When it works - it does it’s job. As customers we need this to work 100% of the time. Our business is relying on this during trying times working remotely. ## Frequently asked questions about StarPhone ### What does the StarPhone app do? The StarPhone app allows existing Star2Star customers to make and receive business calls directly from their smartphone. It leverages your company's Star2Star system and routes calls over an IP data network, which can help reduce cellular minute usage and associated costs. The app also displays your business number as the caller ID, protecting your personal number. ### What are the key features of StarPhone? Key features include displaying your Star2Star business number as your caller ID, routing outbound calls over IP networks to save on cellular airtime, a presence indicator to show user status, a favorites list for quick dialing, integration with your iPhone contacts, a voicemail inbox with one-touch access, call transfer, conference calling, and secure user authentication. ### Is StarPhone free to use? The StarPhone app itself is free to download and use. However, it is exclusively for existing Star2Star customers and requires an active Star2Star business phone system subscription to function. Any costs associated with the Star2Star service are separate from the app. ### What devices is StarPhone compatible with? The application is designed for the iPhone. Calls can be placed over WiFi and 3G/4G networks, ensuring connectivity in various environments. Push notifications are provided for incoming calls and voicemails. ### Can I make emergency calls (like 911) with StarPhone? No, StarPhone is not a replacement for your cellular service and may not be able to make emergency calls. If you attempt to call 911 from the app, it will close and the call will be placed through your device's native cellular application. If you are on Wi-Fi without cellular service, your 911 call may be routed differently and incur a fee, or may not be placed at all if there is no connectivity. ## Version history (last 5 releases) ### 4.2.12 — 2021-07-07 Extensions no longer disappear from Company Contacts in the app when they are hidden from the Company Directory (also known as 'search for extension by name'). The new behavior mirrors that of desk phones. ### 4.2.11 — 2021-05-18 Star2Star is now a Sangoma Company! ### 4.2.10 — 2020-12-17 Bug fixes and stability enhancements. ### 4.2.9 — 2020-10-13 * Resolved several issues that iOS 14 introduced into the App. * Fixed a crash when app was forced closed, and an incoming call came in ### 4.2.8 — 2020-07-08 * Fixed issue with dropped calls when answered from lock screen ## Apps similar to StarPhone | App | Rating | Price | Category | | --- | --- | --- | --- | | [TDF / Sherpa CRM](https://appshunter.io/ios/app/tdf-sherpa-crm/id1505573010) | 4.7 (7) | Free | Business | | [Baker Tilly Events](https://appshunter.io/ios/app/baker-tilly-events/id6443850917) | — | Free | Business | | [Switchvox Softphone](https://appshunter.io/ios/app/switchvox-softphone/id905124827) | 1.7 (57) | Free | Business | | [Big Red Virtual](https://appshunter.io/ios/app/big-red-virtual/id1555082460) | 4.7 (15) | Free | Business | | [Kaseya Fusion](https://appshunter.io/ios/app/kaseya-fusion/id1487476368) | 2.8 (45) | Free | Business | | [Autotask LiveMobile](https://appshunter.io/ios/app/autotask-livemobile/id414606019) | 1.7 (72) | Free | Business | ## More apps by Star2Star Communications, LLC - [S2S Sugar](https://appshunter.io/ios/app/s2s-sugar/id1485921457) - [Star2Star Text Messaging](https://appshunter.io/ios/app/star2star-text-messaging/id1486884183) All apps by Star2Star Communications, LLC: https://appshunter.io/developer/591157194 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*