# StarPhone — user reviews > 37 indexed App Store user reviews of StarPhone by Star2Star Communications, LLC, rated 2.24/5 from 17 ratings. - Source: https://appshunter.io/ios/app/starphone/id591157191/reviews - App overview in markdown: https://appshunter.io/ios/app/starphone/id591157191.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 2 · 1★ 10 ## Newest reviews (14 of 37) ### 2/5 — It was okay but now it doesn’t even work *2021-04-05, version 4.2.10* So before the last update, the app already wasn’t great but it allowed me to answer a call if I was away from my desk phone. It never gave me an option to place a call on hold though which was frustrating. And also if another call came in, it would still ring loudly in my ear while I was trying to hear the other person. And now since the newest update, the app won’t even open. I’ve tried restarting my phone, I tried deleting the app and redownloading it, nothing works. ### 1/5 — Only works sometimes *2020-05-21, version 4.2.6* Hangs up on my calls, only works sometimes creating a terrible customer service! ### 1/5 — Bugs and Crashing *2020-05-19, version 4.2.6* It constantly crashes and has bugs. It’s messed with my phone a lot. I can’t even hang up Starphone calls, I have to act like I’m turning my phone off to get the call to end. More than half of the time it doesn’t even connect the calls or it drops them. ### 3/5 — App is useful but crashes often *2020-04-16, version 4.2.4* The app is efficient for what we need. We are using the star2star communications to be able to work from home. The problems are that the app crashes often, if you are talking to someone internally for more than 5 mins it will just go dead on one line and hold on the other, and often times it won’t even let you into the app. I am having to delete it and redownload app DAILY. ### 1/5 — 2020 update broke the app *2020-03-26, version 4.2.3* App won’t login and says that my device doesn’t have an active internet connection. Error Code 150. Due to Corona Virus, everyone is working remotely and Star2Star broke their starphone app!! Why????? ### 2/5 — Kicks you out *2019-12-06, version 4.2.2* I’ve used the app for several months with no issues and suddenly I can’t log in - a message tells me that there is no extension associated with my account and won’t log me in. My phone number associated with my account has not changed. There’s no way via the app or my online account to troubleshoot this. ### 1/5 — Complete Garbage *2019-11-12, version 4.2.2* Works occasionally at best and when it does the call quality is usually terrible. ### 2/5 — Snapshot in App Store Misleading *2019-08-22, version 4.2.2* My company uses another Star Communications product called S2S Softphone. We were approached with the Star phone option a few months ago but turned it down because it was not able to conference 2 lines together on a call (according to Star Com, and our intermediary vendor, Interface) I came across the app and out of curiosity checked out the features; I had no idea that there was an App and thought this was pretty cool especially because the first screenshot previewing the app shows a Merge feature. I revisited the discussion with our intermediary rep because this was not possible before; sure enough we were told that this is still not a feature that Star Phone offers. While a decent product, I think it is very misleading to show that button when it apparently does not work. ### 1/5 — No reliable *2018-10-03, version 4.2.1* I’ve had this app for a couple years now. It is very unreliable. Half the time it doesn’t even work. I can’t even get the app to load today. If you need a reliable app to answer your work number while you are out of the office, this is not it. Especially since you are billed monthly to have access to the app. ### 1/5 — Doesn’t sync with office phone *2018-09-18, version 4.2.1* Coming from another VOIP system I was really let down by this app. Despite using the same login information as my office extension, the app requires its own separate extension to work. Because of this, I cannot use the app to see any of my missed calls or any of my other call history from my office phone. Also, the voicemail cannot be set up in a way where I can access (or even see) the voicemails left on my office extension though the app. Instead I have to setup my office voicemail so that a copy of that message is emailed to me - which is okay, but not ideal since more email to sort though isn’t something I particularly wanted. The only positive is that the app lets me dial out remotely using my office number - but my old VOIP provider’s app had that too as well as unified experience. If you are using your cell phone as a soft phone exclusively, this app is probably great for you. If you want to use it to be mobile when you are out of the office, then it’s not so useful. I was really hoping for an easy and unified on the go experience; however, now I have an additional extension and extra voicemail box to worry about. Keeping my fingers crossed that a future update may address these issues. ——————————————————— Update 09.18.18 I’m growing increasingly frustrated with this app. As I previously noted, it’s really only useful to me as a way to call people using my office number since it won’t sync voicemails or call history from my office phone. My most recent annoyance is that I cannot copy and paste numbers into the portion of the app that has the dialer, which means that if I can’t memorize the number, I have to have my hands free to write down a person’s number on paper so I can transpose it to the app and make a phone call. I know it seems petty but it’s very frustrating when I’m trying to work on the go - which is the main time I’m trying to use the app. ### 3/5 — Mostly reliable with some flaws *2018-03-01, version 4.2.0* I’ve switched to remote work with my office and the app has been very helpful. My first issue is that I cannot send or receive calls on WiFi. As a remote employee that stays in one location, this is really inconvenient to not have the option for WiFi. The other flaw is that when on a call, if someone else rings in, rejecting the incoming call ends up losing audio on initial call. **Developer response:** Thank you for your feedback. Your first issue dealing with wifi calls; by default calls will use your data connection. What this means if you are on the wifi all calls go out via wifi; if you are on your cell data all calls go out the cellular data network. NOTE: NO calls go over cellular Voice Network. The other issue you mentioned is that when you are on a call and received another call you will lose audio. We have tested this feature with both cellular calls and VOIP calls and cannot reproduce this issue. With this said we are not doubting this is an issue for you, if you could please work with our Technical support group at 844-304-7827; thank you. ### 3/5 — Mmoti6 *2016-10-20, version 3.1.2* From where I get a user name and a password??? ### 1/5 — Crashes - 9.1 *2015-10-23, version 3.0.4* Won't even open... ### 3/5 — 3.0.0.0 complete disaster *2015-07-10, version 3.0.1* Crashes after 2 seconds. Rebooted phone, reinstalled still nada. From 1* to 3* 3.0.1 is much better. It doesn't crash after 2 seconds and I was able to make an outgoing call. ## Most critical reviews (10 lowest-rated) ### 1/5 — App Not Reliable *2021-04-19, version 4.2.10* Calls come in but then the person on the other end can’t hear anything. It’s a constant struggle. We lost several calls in one day causing internal frustration and loss of revenue. Test out the app extensively before you buy. Buyer beware. ### 1/5 — Buyer beware! *2021-04-07, version 4.2.10* Drops calls more often than it answers them, or has static when making a call. Customer service is non-responsive. I regret using this service for my small business. ### 1/5 — Stay Away *2020-11-12, version 4.2.9* Literally the worst app I have ever used. It doesn’t let you log into or out of your queue without trying 10-20 times, more often than not the person on the other end of the line cannot hear you speaking, even when someone else answers the call your phone will keep ringing and it won’t stop until you hit the decline button. It would actually ring until your phone dies even though there isn’t anyone to pick up the phone for. So much frustration with this app. Just stay away. ### 1/5 — One poor component of an overly poor system *2020-10-08, version 4.2.8* Writing this to hopefully save another company from making the mistake mine did by going with a Star2Star phone system. The entire Star2Star phone system has been one giant frustration and nightmare. Nothing works the way it’s supposed to. We’ve had to implement so many workaround solutions just to achieve basic functions we were told were available. If you work in the technology department and expect to be able to configure anything yourself, forget about it. Even basic user management, such as changing an email address, is so locked down no one can do it except for your “Star2Star Channel Partner.” The Starphone app is just one small part of terrible overall system and company. The call quality on the app is poor and consistently unreliable. The app is incredibly basic and lacks so much functionality. Our employees immediately became frustrated and stopped using their phones when we switched to Star2Star. There are terrible design decisions all across the design and implementation of this phone system. I feel nothing but disgust for and betrayal from this company. This has been the worst product I have ever dealt with as an IT professional. I cannot stress this enough: AVOID STAR2STAR AT ALL COSTS. ### 1/5 — Terrible *2020-09-02, version 4.2.8* This app needs some major updates. Unfortunately Star2Star is what my company has always used and i don’t have any say in this, but I do have the pleasure of calling the phone company on a weekly basis to trouble shoot app issues 🙄 So many calls are missed and the only way the app works is if you constantly delete it and reinstall. I hope they come up with a solution soon because this is super frustrating. ### 1/5 — Complete nightmare *2020-08-06, version 4.2.8* Horrible app you miss 99 percent of your calls nothing works right ### 1/5 — Trash *2020-07-16, version 4.2.8* I have to re download this app every day and pray that it will work correctly as my business is counting on it. It is very inconsistent. When it works - it does it’s job. As customers we need this to work 100% of the time. Our business is relying on this during trying times working remotely. ### 1/5 — Unreliable *2020-07-10, version 4.2.8* Unbelievable how unreliable this app is. Calling out is ok, I suppose. That’s if it stays connected. Inbound calls simply do not complete most of the time. As an admin for this phone system, I’ve had to leverage the “Find Me / Follow Me” feature provided by Star2Star, in ways never intended, just to get calls to my Care Managers. It’s embarrassing to have to issue a product like this, especially during a time when remote availability is more important than ever. Then they complain they are missing calls, and I simply have no solution to make it any better. We’re into this system for 6 figures. Can’t turn back now, and they know it. ### 1/5 — Garbage *2020-07-09, version 4.2.8* Calling this app garbage is an insult to actual garbage. It only rings if the app is open on the screen, calls go right to voicemail if in background. No app is going to hijack my phone by not being able to use other apps just to keep this one open. Stay away!!! ### 1/5 — Receptinist *2020-06-03, version 4.2.7* This app does not work 3/4 of the time people can’t hear you it keeps cutting out hangs up on people doesn’t go to the transfer screen to transfer calls I would not recommend this to any business ## Most praised reviews (10 highest-rated) ### 5/5 — Good system. *2020-08-24, version 4.2.8* Good system. Would highly recommend. Versatile and gets the job done correctly. ### 5/5 — Works great *2020-07-29, version 4.2.8* Works great when you have a good data plan or good WiFi! Very cool making a out bound call from the businesses caller ID. ### 5/5 — Background App refresh broken in iOS 11 *2017-09-24, version 4.1.0* Background app refresh no longer works with this version in iOS 11. Your virtual extension stays connected but your phone won’t ring if someone is trying to call you. **Developer response:** issue has been resolved in version 4.1.1 ### 5/5 — Great addition to Star2Star *2016-08-25, version 3.1.1* Nice to make phone calls from our office system. Handy internal communications. ### 5/5 — Great Mobility App *2014-06-18, version 2.2.0* I use the Star2Star system for my real estate company. My agents and I love it. great for seeing who is available. Keeps our contacts close and allows us to appear we are calling from our office rather than our iPhone so we don't have to share our private mobile numbers. ### 5/5 — Impressive *2013-03-16, version 1.01* Really well done app. Integrates flawlessly with Star2Star system. App is very well engineered and responsive thus far. ### 5/5 — CEO *2013-01-22, version 1.00* Excellent app. Stay in touch with your clients and coworkers while away from the office across the street or across the world. This is your office extension in your iPhone. Must have Star2Star phone system in your business in order to use this app. ### 5/5 — Business Development Manager *2013-01-17, version 1.00* Works great on either 4g or wifi. Fantastic way to leverage my office system with out of office mobility. ### 4/5 — iPhone X *2017-12-27, version 4.1.4* Props to s2s for the iPhone X update quicker than most other apps. Now if we could just get FIOS wifi support so I didn't have to use LTE at home we’d be golden. My LAN is double NATed but my boss is not..we both have issues connecting on FIOS. **Developer response:** Thank you for your feedback. We have tested this application on Frontier FIOS wifi and does work appropriately. However, with this said we are not doubting this is an issue for you, due to home network configurations their could be ports being blocked that are necessary; if you could please work with our Technical support group at 844-304-7827; thank you. ### 4/5 — Good app but a glitch *2017-01-14, version 3.1.2* The app is great and very useful. The only problem is a glitch in the system when a device contact has more than one number - if you press a secondary number it will only dial the number that's on the top. **Developer response:** thank you for reporting this issue --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*