# Starry Internet — user reviews > 93 indexed App Store user reviews of Starry Internet by Starry, Inc., rated 4.40/5 from 2,773 ratings. - Source: https://appshunter.io/ios/app/starry-internet/id1077901096/reviews - App overview in markdown: https://appshunter.io/ios/app/starry-internet/id1077901096.md - Rating breakdown: 5★ 2,261 · 4★ 89 · 3★ 58 · 2★ 54 · 1★ 311 ## What do users think of Starry Internet? Overall sentiment: negative **Pros** - 🚀 Fast and reliable internet - 💰 Affordable pricing - 👍 Good customer service - 🌟 Excellent overall service **Cons** - 🐛 Frequent service interruptions - ⚠️ Inconsistent internet speeds - 📞 Poor customer support responsiveness - 🔍 Lacking app functionality **Commonly reported bugs** - App crashes and freezes - Unreliable internet connectivity - Billing and account management issues **Most requested features** - Ability to manage network settings through app - Improved app stability and features - Better communication about service outages ## Newest reviews (16 of 93) ### 2/5 — Privacy *2026-01-02, version 3.22.0* Wont let me change my passwords and the password i had the keep saying is incorrect when it isnt ### 2/5 — Slow connection *2025-12-27, version 3.22.0* I’ve been experiencing slow connectivity for months. I’ve tried troubleshooting, but it is still patchy ### 3/5 — Not working-App only *2025-10-27, version 3.22.0* Internet service is IMPECCABLE the app leaves you wanting more. I can’t make changes to the WiFi name or password or do anything on the app. I needed to update my password because we had some changes at home and nope can’t do it. Server down, try again in a few minutes. It’s been weeks. I’ve updated the app. I’ve uninstalled and reinstalled. Idk anymore. Disappointed. ### 2/5 — Service is BAD *2025-08-02, version 3.21.2* I can’t record my content without being booted OFF the WiFi. ### 1/5 — App is garbage *2025-06-02, version 3.21.2* Anytime I’m unable to connect, I check the app and app never indicates a problem. Then why can’t I connect? Also, seems to have some really strange security that prevents me from doing the things I need to do. Especially around billing ### 1/5 — Bad internet connection this days *2025-05-14, version 3.21.2* I can’t reach customer service people for taking ### 1/5 — Too many price increases *2025-05-12, version 3.21.2* They’ve increased the monthly price an insane amount over the past two years. They provide nothing new. Very frustrating. They’re just trying to see how much pain consumers are willing to take. ### 3/5 — Hahaha *2025-05-09, version 3.21.2* It’s works when it feels like it idk ### 1/5 — Tv always offline *2025-04-01, version 3.21.2* Not good ### 1/5 — Glitchy & Regular Price Increases without Warning *2025-03-27, version 3.21.2* Randomly your WiFi name and password get changed without warning, sometimes the app works to reset other times it won’t. They randomly increase rates after offering deals for the lifetime of the contract at a set rate. I swapped one ISP’s antics for another; they’re not different or new at least in terms of billing and reliability, maybe technology-wise but that’s it. Same billing increases and outages like anyone else. ### 2/5 — Numerous Outages *2025-02-13, version 3.21.2* During rain storms service is constantly interrupted making it impossible to get work done! ### 1/5 — Service disruption *2024-12-12, version 3.21.2* Hopeless service time change the provider ### 3/5 — Frustratingly slow *2024-10-12, version 3.21.1* It’s ok, I guess. It’s very slow sometimes, social media stories or posts that contain videos take forever to upload, it’s annoying and frustrating. I probably wouldn’t have ordered this had I paid more attention to the *“speeds up to”* 500 mps fine print. Customer service is very polite and responsive though, wait times are pretty short (usually just a few minutes) and they’re available 24/7, which is nice. And I did end up getting a 45 day free trial when I signed up. If you live alone or have a roommate or partner and you’re just using this internet to watch tv, use your laptops or your phones, this internet plan is fine. But if you have multiple devices connected like my family and I do (2 TVs, 3 phones, 2 gaming systems, 3 laptops, an air fryer etc), then I’d keep looking for something faster. ### 1/5 — What's going on? *2024-10-05, version 3.21.1* I have not been able to connect to the Internet since last night. I texted y'all that I needed some support help and nobody ever got back to me. ### 1/5 — Scam *2024-09-10, version 3.20.0* Dont ever use starry. Im done with it. Im on the $50 a month plan, but charges me $60 them credits my card only charging $46 and then turns around and charges me again telling me that I haven't paid, when they were the ones who charged my card twice messes it up, and tried to tell me that they have no record of it. My card alerts me I every time a purchase is made or attempted and I have recieved no such notification, so I know they are lying when they say that they attempted to charge my card 7 times. It was fine at first but its a scam, they charge you every two weeks ### 1/5 — Constant problems *2024-08-01, version 3.19.0* Constant problems. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2026-07-06, version 3.22.0* Underwhelmed by the response and transparency. “Escalated” didn’t resolve anything and active communication did not occur. Continued issues and lack of customer service to understand the detriment of this connectivity issue. I had no service for days and not answer as to why. I now continue to have spotty service cutting out while working from home. ### 1/5 — Stay Away from them *2026-06-01, version 3.22.0* This is worse than Xfinity, downtime every month and customer support is abysmal. ### 1/5 — Go Elsewhere *2026-05-08, version 3.22.0* Service is constantly OUT ### 1/5 — Bad connection *2026-04-13, version 3.22.0* Devices stay connected for 1 minute then disconnects repeatedly. ### 1/5 — Use a different provider *2026-01-23, version 3.22.0* Wifi is very spotty, the app constantly says “you’re connected” when the network isn’t visible on any device, and we constantly need to reset our router due to slow internet. Oftentimes there will be a brief lapse in service without any notification and the WiFi name resets so you have to constantly check on the WiFi if it’s not working. ### 1/5 — Pled *2025-12-02, version 3.22.0* I have been trying access y account for two days Very very angry ### 1/5 — Slow *2025-11-18, version 3.22.0* Very slow for gaming ### 1/5 — Service *2025-09-11, version 3.21.2* Your phone wait times are horrible ,your chat limited ### 1/5 — Monthly bill *2025-08-11, version 3.21.2* How u cut my service because I use cash app for payment just because the payment was not there I get no extension off the same say ### 1/5 — App chat doesn’t work and breaks mid chat *2025-06-09, version 3.21.2* App chat doesn’t work and breaks mid chat. Please fix ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome Service *2026-02-23, version 3.22.0* My technician Cash was AMAZING! ### 5/5 — 1st timer *2025-07-08, version 3.21.2* Fast, Reliable, Reasonable & Great costumer service. ### 5/5 — Fast & Reliable *2025-04-15, version 3.21.2* I've had Starry internet for years with only a couple of short outages (except for when RCN fouled up the buildings electrical panel). Great speeds for downloads, uploads and streaming. Tech and administrative support are excellent. ### 5/5 — Fassssst *2025-04-03, version 3.21.2* This app and internet is super fast. For this price it can not be beaten. ### 5/5 — Amazing service *2024-07-13, version 3.19.0* No need to pay more, Starry always deliver great service and network. Customer support is great. ### 5/5 — 3 year customer *2024-06-17, version 3.19.0* Excellent service. I couldn’t ask for more ### 5/5 — Buen servicio y calidad *2024-01-23, version 3.17.0* Excelente servicio y calidad 100% recomendable ### 5/5 — Connection guy *2024-01-13, version 3.17.0* He was very helpful, did my connection in 20 minutes. He made sure my connection was up and running..Thanks starry ### 5/5 — Great internet, affordable price *2024-01-07, version 3.17.0* I love Starry, the technicians who came to my house were so friendly and informative. My internet is fast and reliable, I work from home almost everyday and never experience lagging or interruptions in service (unlike with xfinity 😬). I’m looking forward to using starry for many years to come and hope you will expand to offer cell phone service one day! ### 5/5 — Starry Rocks *2023-04-16, version 3.15.0* It’s not complicated it’s nimble and simple internet I couldn’t be happier Thanks Starry team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*