# State Bank Mobile Banking App — user reviews > 20 indexed App Store user reviews of State Bank Mobile Banking App by The State Bank and Trust Company, rated 4.71/5 from 1,070 ratings. - Source: https://appshunter.io/ios/app/state-bank-mobile-banking-app/id641704107/reviews - App overview in markdown: https://appshunter.io/ios/app/state-bank-mobile-banking-app/id641704107.md - Rating breakdown: 5★ 894 · 4★ 66 · 3★ 20 · 2★ 20 · 1★ 33 ## What do users think of State Bank Mobile Banking App? Overall sentiment: negative **Pros** - 🔒 Feel safe - 👍 Great app, very helpful **Cons** - 🐛 Bugs and crashes - 👎 Awful UI, poor customer service - 👎 Login and password issues - 👎 Incompatible with newer devices **Commonly reported bugs** - Login credentials not working - App crashes on launch - Mobile check deposit not working **Most requested features** - Touch ID/Face ID login - Show more transaction history - Support for business accounts ## Newest reviews (1 of 20) ### 1/5 — Still garbage! *2018-04-01, version 17.4.79* It’s the same app! Still no thumbprint/face ID login. We still can’t see transactions past the current month. How can such a big bank be so terrible with technology? ## Most critical reviews (10 lowest-rated) ### 1/5 — awful white-label software provider *2025-08-26, version 25.1.32* awful UI. have to call customer service for nearly all changes to my account ### 1/5 — Bug *2025-07-18, version 24.2.60* Normally this app works great. Now I try to deposit a mobile check and it throws me out of the app. I called our local branch and they said they are aware of it. Why don’t you fix it? ### 1/5 — When ever I try to sign in I always have problems *2024-08-23, version 24.1.71* Always says it cant verify my credentials and the forgot password buttons doesn’t work it just brings up a blank page ### 1/5 — Can’t login anymore *2024-03-12, version 23.2.30* I can’t login and the support people have no idea what to do. Kind of makes online banking useless. ### 1/5 — Disgusted *2023-10-23, version 22.2.200* So apparently we have to go out and get the latest phone to be able to use the mobile app. Isn’t that a form of discrimination? Not all of us have the financial aid to do that. Please address this or I will take my business elsewhere My credit union doesn’t require me to have the latest phone to use their app why are you. Maybe I should write this in Spanish so you can understand it too ### 1/5 — Crashes on iOS 14 *2021-08-07, version 21.1.30* Not compatible with latest iOS. Crashes upon launching. ### 1/5 — Wow *2021-02-01, version 20.2.60* New update won’t let me open my app. iOS 13. iPhone 7. Jesus this is gonna set me back. ### 1/5 — No business account support *2019-04-07, version 18.3.80* I have been requesting support for my business accounts for 2 years and still no access. ### 1/5 — Normally great, but refuses to validate *2018-12-27, version 18.2.70* Switched phones & now it won’t let me sign in. Keeps saying “to call & validate my credentials in order to sign in” I have called & the bank says “make sure your info is right, if it is you’ll have to come in so we can see you put the info in” This is stupid in my opinion. I’m not making a point to drive there so she can tell me that my info is right, because it is. If she can’t validate it over the phone then she needs to figure it out & help me. But they won’t. The login info works on my iPad, but I shouldn’t have to carry that around to see my bank info ### 1/5 — Needs updating *2018-08-05, version 18.1.76* No fingerprint login. Can't see transactions beyond a month. This app is way behind the curve and frustrating to use. Please address these problems! ## Most praised reviews (9 highest-rated) ### 5/5 — Feel safe *2024-07-13, version 24.1.71* I believe State Bank is a solid institution and I have confidence that my investments are safe! ### 5/5 — 1 *2016-03-30, version 4.6.37* Great app. Very helpful ### 5/5 — Not Compatible *2014-04-24, version 4.3.198* I have an iPod touch 5th generation, yet I am not able to download this app. It says the app is not compatible with this device. Please fix this! ### 5/5 — Handy and Easy *2013-11-03, version 4.3.198* It's very handy and easy to use. I accidentally locked myself out of my account though trying to remember my password. I understand the reason for this and it's nice to know this app is very secure, but it should have information included telling you how to unlock your account after something like this happens. ### 5/5 — Instant access *2013-06-10, version 2.5.24* I love that my community bank has an app as good if not better than the big banks. I can view my accounts and pay my bills from the app. Love it! ### 3/5 — Faulty *2022-10-24, version 22.1.100* If it does work it works good but I’m the last three months it won’t load, forgets your login information all the time, clears your Face ID, and most of the time won’t even open unless you have full service or are connected to wifi ### 3/5 — Still a bit behind with some features *2019-04-14, version 18.3.80* Developer needs to turn on touchID login access option. Needs to show additional account information on loan accounts as in the website view so we can see the paid to date on loans (ie mortgages, auto loans, etc) ### 3/5 — Let me deposit checks like every other bank *2014-06-11, version 4.3.198* Works well for transferring between accounts and checking balance (other than locking me out when I put in correct password) but no check deposit. Contemplating switching banks so I can check deposit with my app. ### 2/5 — Touch ID needed to be a 5 star app *2019-04-17, version 18.3.80* App works great and would have given 5 stars if Touch ID was a feature instead of always having to type in my password --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*