# State Farm® — user reviews > 1,085 indexed App Store user reviews of State Farm® by State Farm Mutual Automobile Insurance Company, rated 4.80/5 from 1,247,718 ratings. - Source: https://appshunter.io/ios/app/state-farm/id318142137/reviews - App overview in markdown: https://appshunter.io/ios/app/state-farm/id318142137.md - Rating breakdown: 5★ 1,114,051 · 4★ 74,780 · 3★ 21,889 · 2★ 7,604 · 1★ 29,394 ## What do users think of State Farm®? Overall sentiment: neutral **Pros** - 🚀 Convenient payment options - 🔒 Secure login with biometrics - 👍 Easy access to insurance cards - 🚗 Helpful for roadside assistance **Cons** - 🐛 Buggy app updates - 🤔 Confusing navigation - 💰 Unexpected premium increases - 🤖 Overly sensitive driving monitoring **Commonly reported bugs** - Login issues and account lockouts - Inability to pay bills through the app - Inconsistent display of policy details **Most requested features** - Ability to view complete payment history - Option to manually enter odometer readings - Improved transparency on policy changes - Better integration with external bank accounts ## Newest reviews (11 of 1,085) ### 2/5 — Annoying *2026-08-18, version 10.165.0* Always wants to have blue tooth on even when home. Auto connects to all cars when they have the drive safe app just because you are in car. Both people cannot be driving and its annoying to have to correct every single trip in both cars ### 4/5 — Money *2026-08-15, version 10.165.0* I want to thank State Farm for the checks that I received in the mail!! Living on Social Security is not easy and the checks really helped! I am an excellent driver. I just wish my insurance could go down. But I realize because I’m getting older it will just go up. ### 3/5 — Battery crusher *2026-08-13, version 10.165.0* This app works great but it absolutely crushed my phones battery. My phone generally last all day and well into the next day, but with this app running location services as always on my phone only last till lunch of a single day. ### 1/5 — Statefarm app bug/issue *2026-08-07, version 10.165.0* I keep trying to create a PIN for easier log in so that I don’t always have to type in my user name and password and for whatever reason, the app refuses to allow me to make one and keeps saying my device (iphone 17 pro max) doesn’t support passkeys and that I need to turn on iCloud passkey and two factor authentication. Both of those are tuned on and yet I still can’t create the pass key. I previously had an iPhone 14 and was able to make a PIN with no issue so I’m not understanding what is going on. I tried calling tech support just now and instead of allowing me to speak to a live representative so I can better explain what’s going on, the robot that answered only gave me the options to text (chat) a live agent or hang up the phone and text (chat) them later if I couldn’t text them right then and there. My statefarm app is up to date on the App Store as well. This may seem like a minor issue but it’s just the inconvenience of it all that’s really annoying me right now. ### 4/5 — Good app *2026-08-07, version 10.165.0* The app is fine. One thing that bothers me is the moment you connect to Bluetooth. It starts monitoring your ride. I can’t get into 100+ degree car all ready to go. I must turn the car on and cool it off before I start my driving. I feel like I get penalized for this sometimes I’m not even in my car. I’m letting it cool off but it’s on so I’m connected. ### 1/5 — Login is Terrible *2026-08-06, version 10.165.0* If you get locked out of your account, you might as well give up because it doesn’t tell you what you need to do to get it unlocked. It says oh reset your password so you go to the website to reset your password…. It doesn’t work so you have to contact service and then after going through all the steps, to try to reset your password then service has to ask you the exact same questions you just did to reset your password. So then not only do you have to reset your password once that didn’t work but now you have to reset it twice basically making you have to make another another password , if you get locked out, then you might as well give up because it’s an agitating annoying process to try to get into your account again. Quick memo you get two attempts and then you get locked out and then you have to go through this annoying process and make 200 million different passwords to try to get back in and speak to service. ### 1/5 — Trash *2026-08-06, version 10.165.0* Doesn't work ### 1/5 — Devs - Stop being dumb with forced app updates *2026-08-06, version 10.165.0* For the dev and product team; you know when users open this app? When they have to show insurance proof to the police when getting a ticket, or when they are in an accident. Imagine opening the app with weak cell service in the middle of all that and you can't get to it because of a forced application update. You've just made the situation worse. ### 1/5 — Too many updates *2026-08-05, version 10.165.0* I’m just going to start calling the place every time I need to check something. ### 1/5 — Garbage when needed *2026-08-04, version 10.165.0* Works great until you get pulled over or actually need it, then it forces an update, disables offline card access, then it will refuse to accept your login credentials, force you to solve multiple captchas is wont accept, trigger two stage verification, require you update your password, require you update notification settings and everything else it can to screw you over, resulting in you getting a ticket for lack of insurance you otherwise wouldnt get for and encounter that would normally result in nothing more than a delay, changing over to paperless has been the worst mistake i have ever made in the 22 years i have carried insurance with this company. ### 1/5 — State Farm Sucks *2026-08-04, version 10.165.0* State Farm is the worst insurance company in the country. After they lost the title they didn’t pay for my rental car. Would not recommend them to my work enemy!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Hog *2026-08-18, version 10.165.0* Too many updates, inconvenient, quickly becoming space and resources hog, every time I try to use it I need an update wasting valuable space and cell data. ### 1/5 — Too much locations *2026-08-18, version 10.165.0* This is a review of the State Farm App, Not the company itself. I am very happy with state farm as a company. This app requires precise location to be on 24/7. I notice the app polls my location way too often. There is no reason this should need to know my location when I am not in my car. The app should only poll my location when it sees the beacon. The app says my data is not sold, but I do not trust this. It is very easy to take my data, call it your own and then say I didn’t sell your data, I sold mine. If the app developers really cared about privacy, they would not poll location in the background without the presence of the beacon. They wouldn’t use any cell data without the presence of the beacon. The fact they do both when I am not in my car causes me great concern. This is also a huge drain on the battery. Battery usage is not a concern if I am driving as my phone is plugged in. They need better transparency for why they keep polling my location, less app requirements, and better control of where my data goes. Also, please stop nagging me to setup passkey. Give me the option. Allow me to say no thanks and stop bugging me. I hate nagware and that’s what this app has become. ### 1/5 — Problem submitting requested information *2026-08-17, version 10.165.0* Received an email from State Farm requesting I click on the link to submit my odometer reading. When I click on the link where do I go to submit the reading??????? ### 1/5 — Passkey won’t set up *2026-08-16, version 10.165.0* The new “security” measures make it impossible to login and use the app. The Passkey feature won’t set up therefore I can’t use the app. What’s the point of security if it prevents people from using the app. I don’t have an older phone either. My tech isn’t the problem. ### 1/5 — Don't force me to use a passcode (and the "cloud")!!! *2026-08-15, version 10.165.0* I don't use the "cloud" (which is just a computer in some huge Data Center, sucking electricity and water- raising costs for residents). I never had a problem using my old PIN (nothing to do with Cloud)- go back to the old way. The person who approved this change should be fired! ### 1/5 — Agent *2026-08-14, version 10.165.0* I encounter authur and he was the worst agent. He lied to me and has put my kids in a vulnerable situation. I will file a formal complaint on Monday. ### 1/5 — System Data *2026-08-14, version 10.165.0* There is a problem with the State Farm app slowly using up the system data on my phone, until it eventually uses about 1/4 of my 64 gigs of storage. This happens over time, but only when I have the State Farm App downloaded on my phone. This does not happen when I do not have the State Farm app on my phone. In order to fix this, I have to factory reset my phone. This is very frustrating. I have done troubleshooting and deleted so much off of my phone, but the State Farm app just keeps using more. ### 1/5 — Claims department *2026-08-13, version 10.165.0* They horribly drag there feet and completely mess up dates on police reports. Plus I’m still waiting for an addresses envelope to come to send my title. Absolutely ridiculous car accident was 7-13-26 and I’m still waiting, and the return phone calls are not being returned. Amongst so many other complications on claims departments side of doing things !! ### 1/5 — No FaceID *2026-08-12, version 10.165.0* The newest version of the app removes your ability to login with FaceID. The app itself and description is peppered with references to FaceID, so this downgrade was clearly not well thought out. They have replaced FaceID with passkey which I’m not ready to utilize as I’m worried about the removal of passwords and creating a dependency on devices to authenticate you. ### 1/5 — Passkey why? *2026-08-08, version 10.165.0* FaceID was working fine before. Give the option to use FaceID without passkey. ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t login *2026-08-18, version 10.165.0* Even after changing password on desktop, verifying both username and password are correct I always get an error. I can login on desktop just fine. ### 5/5 — Great *2026-08-12, version 10.165.0* It is a quick and easy to use ### 5/5 — State Farm ladysmith *2026-08-12, version 10.165.0* The company as a whole is wonderful is always a pleasure to work with the ladysmith branch and they have my business for life! ### 5/5 — Excellent, the best there is. *2026-08-09, version 10.165.0* I can tell you I’ve had a couple of flat tires. They’ve showed up every time. They’re the best in the business. You cannot go wrong with State Farm! ### 5/5 — Best insurance agent *2026-08-08, version 10.165.0* Helpful along any problem journey you may have ### 5/5 — State Farm fans *2026-08-08, version 10.165.0* Best reliable company ### 5/5 — Service request *2026-08-06, version 10.165.0* This APP is so easy to use and quick response ### 5/5 — Customer Satisfaction *2026-08-03, version 10.165.0* Easy, professional and pleasant experience ### 5/5 — Great App Great Service State Farm! *2026-08-01, version 10.165.0* Amazingly quick and easy all in the State Farm app!! I filed a claim in less than 20 minutes. Guided through each step of the process. I could upload pictures and documents durn this process. I could even confirm that I would need a rental before submitting my claim (vehicle rental in coverage). ### 5/5 — Accident *2026-07-31, version 10.165.0* Recently I had an accident and the State Farm app was a godsend. It was easy to use and I was able to have all my questions answered through the app. The directions made it easy to go through the process of making a report. I highly recommend using this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*