# STC Mobile Banking — user reviews > 45 indexed App Store user reviews of STC Mobile Banking by Somerset Trust Company, rated 4.60/5 from 444 ratings. - Source: https://appshunter.io/ios/app/stc-mobile-banking/id1069220545/reviews - App overview in markdown: https://appshunter.io/ios/app/stc-mobile-banking/id1069220545.md - Rating breakdown: 5★ 361 · 4★ 42 · 3★ 13 · 2★ 7 · 1★ 21 ## What do users think of STC Mobile Banking? Overall sentiment: mixed **Pros** - 👍 Easy navigation and user-friendly interface - 💰 Multi-account visibility across financial institutions - 📱 Convenient 24/7 mobile banking access - ✅ Improved modern design compared to old app - 💳 Debit card control features (on/off toggle) - 💵 Bill pay functionality - 📊 Detailed transaction information and spending details - 🏦 Good customer service interactions - 📸 Mobile check deposit capability **Cons** - 🐛 Frequent app crashes and freezing - ⏱️ Slow mobile deposit processing - ⏱️ Delayed account balance updates (24-48 hours) - 🔐 Login and authentication errors - 🐛 App requires frequent restarts - 📉 Poor performance after recent update - 🔍 Lack of real-time transaction visibility - 📱 iPad compatibility issues (shrunk interface, Android keyboard) - 💡 Missing transaction reconciliation checkboxes - ⚠️ Inaccurate account balance display - 🔴 Broken friend transfer functionality - 📝 Incomplete transaction descriptions (only shows 'point of sale') - 🌞 Bright interface causes eye strain **Commonly reported bugs** - App crashes on opening - Cannot add STC friend transfers - Account number validation errors - Authentication errors preventing login - Password reset kicks user out after change - Cannot sign in after update - Mobile deposit screen shows thick white line and frozen small square - Fingerprint login disabled when linked accounts present - Inconsistent vendor information display - Account balance not reflecting transactions for days - Requires phone reboot to login - Thick white line appears during mobile deposit photo capture **Most requested features** - Dark mode option - Real-time transaction and pending status updates - Running balance total per transaction - Automatic check photo capture (front and back) - Full iPad screen optimization - Fingerprint/TouchID login restoration - Transaction reconciliation checkboxes - Better vendor/merchant name visibility - Pending transactions display - Bill pay support for iPad users ## Newest reviews (12 of 45) ### 2/5 — Bad app and service *2025-04-03* The mobile deposit is slow and not worth, the mobile app is slow and hard to guide through, and the checking accounts work pretty well but it takes a long time for money to go through. making me want to switch banks pretty bad. ### 2/5 — Buggy *2025-02-21* Always crashes when opening the app. The platform just needs to be updated. App is always having to restart because it senses some overload and can’t handle it. ### 2/5 — Real time *2023-10-11* I like the fact that I can see multiple accounts from other financial institutions. That’s great! Why I have such a low score jams for REAL TIME information. All other apps show the status of your account. Ritual right away. I know what pending and processing in real time. With Somerset Trust I don’t see any movement on my account for days! That annoying! ### 4/5 — Update *2023-02-23* I’ve been using this app for about 2 years now and it was basic to say the least. They just updated the whole system and I think it looks 100 times better and a lot more up to date with todays standards. However, this seems to have created a LOT of errors and having to reboot the app. I had to delete and reinstall after I got the initial updated version and I still can’t use the app for more than 2 minutes without it crashing. Hopefully there will be some bug fixes to help it run smoothly. When that happens, this app will be a really nice. ### 1/5 — Not a fan of new update *2023-02-22* Just updated and the app didnt work had an "authentication error" had to delete the app and reinstall for that error to go away. Then i go to look at my accounts and all of my account actions (withdrawals + deposits) are labeled as just that "withdrawal" "point of sale withdrawal" "external deposit" with ZERO information on what the withdrawals are from or for up until feb 7th so unless that is a "new system error" type of thing i am severely disappointed ### 1/5 — New app? New problems. *2023-02-22, version 4006.0.1* Ridiculous ### 4/5 — Mr Steve *2022-12-30, version 8.0.20* Meant 5 stars I am very pleased with STC ### 1/5 — Readability *2022-10-11, version 8.0.20* I would like to see a running total per transaction I want to know how much I had at any given transaction ### 1/5 — Worst Banking App Ever *2022-04-06, version 8.0.20* I am continually locked out of my account for no reason. I never have this trouble with other banks. Fix the glitches! ### 4/5 — Mobile deposit *2021-05-12, version 8.0.20* Having trouble with mobile deposits, when it comes to taking pictures of the front and back of check the screen comes up with a thick white line and a very small square for the picture. Does not allow a picture to be taken, the it’s frozen can back out have to reboot my iPad. Other tan this issue love banking online. ### 4/5 — Good app *2021-04-01, version 8.0.20* I’ve been a customer since 2013, and switched from another SW PA bank, after getting a new job, and it being more convenient for me, where I was living at the time. The customer service has always been nice. The app allows me to see my checking, savings, and loans, all on one screen, and how much is on each account. You can easily tap on each account you have, to see the transactions. It’s easy to deposit a check remotely, especially given how 2020 went, and how 2021 is going. You can transfer money between accounts as well, that you have. You can even request a loan from the app menu as well, and log in and out with ease. It’ll keep your username saved, if you’d like. The only down side, for iPad users, is that it’s not the full size of the screen, it’s shrunk down, and uses an android keyboard. ### 4/5 — Good stuff with one exception *2021-02-18, version 8.0.20* I wish the check cashing was a bit more automatic (once front picture of check is taken it automatically asks for back and takes both photos when check comes into frame). I also get kick back a lot by the addition of “for STC mobile deposit only” Just makes it frustrating and slows the process down at times. But it gets the job done ## Most critical reviews (10 lowest-rated) ### 1/5 — Updated App *2023-04-03* Ever since the update this app has drastically gone down hill. The amount of bugs, errors, failures, etc is unacceptable. I can no longer add STC friend transfers, I’ve had multiple accounts that I’ve attempted to add and the app just says an account does not exist even tho I’m looking at the account/checkbook as I’m typing the number in. Very disappointed in this update. If it ain’t broke, don’t fix it ### 1/5 — Needs serious improvement! *2023-04-02* I like some of the features on the new app but a major bug/issue is that it is not posting an accurate current balance on my accounts. If I make a withdrawal or use my card, it takes 24-48 hours for it to reflect on the app. I’ve been embarrassed multiple times now thinking I had enough in my account to make my purchase, just to get my card declined at the register. Holding up the whole line while I log in and make a transfer.. I happen to be a customer who commutes out of town for work. There are no Somerset trust establishments near my place of employment and I rely heavily on this app to manage my funds during the week. Please work to resolve this issue. ### 1/5 — New update is terrible *2023-03-08* The new update is not all that it was cracked up to be. I use the app daily and have found nothing positive about the updated version! ### 1/5 — Still not working *2023-02-24* This is absolutely the worst mobile app I’ve ever used. It still does not work after the upgrade. I’ve tried everything the bank told me to do but no one in my household can get it to work. ### 1/5 — Best Feature Is Gone *2023-02-24* In the old app, I highly appreciated that I could check the circles to in front of transactions to show what I had reconciled with my personal registry. I am so disappointed. I had great expectations for this app. ### 1/5 — Garbage *2023-02-24* New app is absolute garbage. Won’t let me sign in. Everything was fine before you decided to ruin the app for no apparent reason. ### 1/5 — Garbage app *2023-02-23, version 4006.0.2* You completely broke the app and I can no longer sign in. It says I have to change my password and when I do it kicks me out. Screw your app and your bank. I will be switching. ### 1/5 — Horrible *2023-02-23* The STC anywhere was so much better this app has so many bugs and it’s more difficult to work plus it does not let you see your history on what it’s for all it says is point of sell ### 1/5 — Need an option for negative stars *2023-02-23* Dev always mess with the app and make it worse every time. I think it is time to find a new bank with a reliable app. ### 1/5 — Pretty horrible... feels sketchy *2023-02-22* If they hadn't sent me 100 bits of both physical and email about the transition back to this app, I would absolutely assume this was a scam. The app doesn't seem like it was tested, and looks like they paid a 4th grade coding student to build it, yet they insist I need to put in my social security number to use it. Not happening. Very frustrating, especially when we just went through another pointless app change just a couple of years ago. Seriously considering switching banks. ## Most praised reviews (10 highest-rated) ### 5/5 — Great upgrade! *2023-04-24* Fantastic upgrade! The old app was glitchy and ponderous to use, but the new one is seamless and works every tiime. Get it, use it you will not be disappointed. ### 5/5 — New App is Awesome *2023-03-05* My biggest complaint was STC was the older website and app, but now it’s so much better. ### 5/5 — Update *2023-03-02* This app has gone wayyy down hill ever since the update. I’m either dumb or this app is a lot less functional than the way it smoothly ran in the past. #ifitsnotbrokedontfixit Booooooo this apps for the birds ### 5/5 — Great upgrade! *2023-03-01* This is a wonderful upgrade to the website. I found it easy to navigate and fully appreciated the new features. Thank you Somerset Trust! ### 5/5 — Give us dark mode *2023-02-27* All is all fine but it’s like a flashbang goes off anytime you open it ### 5/5 — New app is great *2023-02-23* Now that the new app is up and running, I’m very pleased. I know more improvements are coming, but so far it beats the old app. It’s easy to see transactions that have not yet processed, and this app gives all the details of where your money was spent. You could only see the first few letters with the old app. ### 5/5 — Best online banking. *2023-02-22* This is the best online banking app that I have ever used through any financial institution. It works great and is a magnificent upgrade compared to the last app. ### 5/5 — Fast and Easy *2021-07-22, version 8.0.20* Nothing like having the bank in your hands 24 hours a day seven days a week. You don’t think about this until you start using the app and realize how convenient it is and the tools it offers. ### 5/5 — Somerset *2020-05-22, version 8.0.20* Super easy to work and such a good company. ### 5/5 — Horizon 50 Customer *2019-09-13, version 8.0.17* Customer since 1966 I love the home town bank feeling. I hope it never changes! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*