# Sterling Federal Bank — user reviews

> 9 indexed App Store user reviews of Sterling Federal Bank by Sterling Federal Bank FSB, rated 4.79/5 from 552 ratings.

- Source: https://appshunter.io/ios/app/sterling-federal-bank/id1512258192/reviews
- App overview in markdown: https://appshunter.io/ios/app/sterling-federal-bank/id1512258192.md
- Rating breakdown: 5★ 453 · 4★ 42 · 3★ 8 · 2★ 3 · 1★ 11

## Most critical reviews (9 lowest-rated)

### 1/5 — Not impressed

*2022-02-02, version 8.5.39*

Constantly have to log in again.  What is the point of having the facial recognition turned on if it never works?   Try to log in and get a “bad request” notification.  Banking apps should be easy to use, I’m only frustrated when I use this one. I’ve deleted the app and reinstalled with no success.

### 1/5 — Disappointed Too

*2021-12-05, version 8.5.39*

I constantly get a bad request error message and cannot get into the app unless a remove it and re-download it. That last for a while and then I get a bad request error message and have to do the same thing over again. Very disappointed. May have to change banks.

### 1/5 — I hate your app

*2021-10-09, version 8.5.39*

You can’t blow up the screen, unless I screen cap it. 

The font is tiny, so everybody that doesn’t carry I gigantic phone with them is disadvantaged

And when I view my total balance it’s in blue and white, two colors when paired give your eyes a blurred effect, which are also small text. 

Pass, I’ll just use my pc, since that’s the preferred screen size apparently

### 2/5 — Disappointed

*2021-05-14, version 8.5.32*

The 2021 update is a mixed bag, trending toward worse. I do prefer the layout once I can actually log in. But I have to frequently re-enter my username and password after I’ve told it to save and enable Touch ID, I regularly get a “bad request” error when logging in, and it has yet to send the requested activity alerts as a phone notification or text message even after toggling off/on, re-entering information, and reinstalling the app multiple times. I also received no response to my email requesting customer service. Hoping for improvements very soon!

### 5/5 — Customer Service

*2026-01-30, version 9.15.3*

I’m very pleased to be a customer of yours I always get what I need when I bank with you staff are wonderful people they really care about me

### 5/5 — Convenient

*2025-12-08, version 9.15.3*

Easy to use.

### 5/5 — Worthless app

*2022-03-26, version 8.5.393*

This app updates more often than I change underwear.  You might as well remove the “save if and password” and face recognition feature.

### 5/5 — User Friendly?

*2022-01-13, version 8.5.39*

I think this is pretty user friendly, but not as user friendly as former system. There are some things missing on this system.

### 5/5 — Disappointed II

*2021-10-21, version 8.5.39*

Same complaints as “Disappointed “.  I’m am right now having to delete my app and reinstalling my app for the fifth time in two days !! Ugh 😩

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*