# Sterling OneBank — user reviews > 206 indexed App Store user reviews of Sterling OneBank by Sterling Bank Plc, rated 3.27/5 from 920 ratings. - Source: https://appshunter.io/ios/app/sterling-onebank/id1489139430/reviews - App overview in markdown: https://appshunter.io/ios/app/sterling-onebank/id1489139430.md - Rating breakdown: 5★ 426 · 4★ 62 · 3★ 36 · 2★ 53 · 1★ 301 ## What do users think of Sterling OneBank? Overall sentiment: neutral **Pros** - 👍 User-friendly interface - 🚀 Fast and reliable - 💫 Excellent customer service - 🔒 Secure banking experience - 💯 Seamless transactions - 🌟 Top-notch features **Cons** - 🐛 Frequent app crashes - ⚠️ Login issues - 💸 Failed transactions with no refunds - 🕰️ Slow response times - 🤔 Confusing app updates - 🤯 Frustrating customer support **Commonly reported bugs** - Account locking issues - Transfer option not working - Inability to upload documents - App crashing on certain devices - Delayed transaction processing **Most requested features** - Transaction history logs - Savings account options - Dark mode support - Improved in-app notifications - Live chat support ## Newest reviews (11 of 206) ### 2/5 — Bad Upgrade *2026-07-15, version 3.0.6.1* Since the upgrade, I have not been able to make a payment from my beneficiaries list. Now I have to find the account number and bank of the person I want to pay. This is a basic function and that it doesn’t work is highly disappointing. ### 3/5 — Good app but one thing I can see *2025-11-30, version 3.0.5.7* Why’s my transactions history not available? And 300 was deducted from my account yesterday what was it for? ### 1/5 — Miss Aimie *2025-10-01, version 3.0.5.4* I don’t know I can’t log in my account with the app ### 1/5 — 100% disappointed *2025-09-26, version 3.0.5.4* Like seriously for the past 3 updates you guys mean to say that the other bank options for transfer is available? What a let down something all bank app never mistakes except sterling. What a major let down ### 1/5 — Very bad app *2025-09-13, version 3.0.5.3* This is the worst bank you can ever bank with in this Nigeria please don’t use their bank … their services is very poor ### 1/5 — The application is not getting better I tried opening my app and for about 30min it’s still not open *2025-09-04, version 3.0.5.3* Message have been sent that it opened through mail ### 1/5 — Terrible App *2025-09-03, version 3.0.5.3* The app is horrendous. I’ve just updated and it won’t let me log in. Just spoken to a polite, but useless customer service representative on the phone who doesn’t have clue. How frustrating- I will certainly be exploring other banking options are this. THIS WAS THE LAST STRAW! ### 1/5 — Bank app *2025-09-03, version 3.0.5.3* I sent money to my account.i should check through the app now am on app to log in saying there is a new update available now I check my AppStore is up to date . What all this ### 1/5 — I hate this bank ! *2025-08-24, version 3.0.5.2* You guys are doing nonsense , you’ll take money from my account and it shows success and on my opay it’s showing failed you can’t refund my money after wasting my card to call you guys. More reason I stopped using this bank 4 years ago cause you’ll be taking my money and nothing from you guys. Can you imagine I’m calling their customer care they are telling me delivered, yes delivered on your bank app and failed on my opay 24 hours now you guys are crooked I’m blocking my acct now ! ### 1/5 — Bad bank *2025-08-13, version 3.0.5.2* This was my big mistake for me opening this bank cuz i just want to give a try on this bank but now I realize it was a bad bank I have been trying to send money but not able to send and this was actually my first transaction and this is getting out of hand ### 1/5 — Problem with transfer *2025-07-16, version 3.0.5.1* When I want to make transfer Option for destination account does not pop up ## Most critical reviews (10 lowest-rated) ### 1/5 — APP IS NON-FUNCTIONAL *2026-07-04, version 3.0.6.0* I sent money to my account, I got the email alert with my balance , but in the app, the 0 at the back has been removed, turning 31000 balance to 3100, and I can’t send out my money. What exactly is going on with this bank? ### 1/5 — Very Poor network *2026-06-30, version 3.0.6.0* Very bad network ### 1/5 — Terrible *2026-05-30, version 3.0.6.0* Close your bank ### 1/5 — The most useless bank ever *2026-05-07, version 3.0.6.0* The most useless bank ever ### 1/5 — Not refund back *2026-03-13, version 3.0.6.0* I made a transfer out and it was reversed back to me but still yet my money didn’t show in my balance and it’s not the first time that it will happen and this one is yet to be delivered to me back ### 1/5 — Bank network not reliable *2026-03-02, version 3.0.6.0* Most times it will take you guys more than 24hrs to send OTP ### 1/5 — Log in failure *2025-12-20, version 3.0.5.8* I have been unable to log into my app for about a day. Not sure what the issue is. Can someone look into this pls ### 1/5 — Fustrating *2025-11-12, version 3.0.5.7* Successful payments don’t get to the person . This is the 5th time I’m experience this ### 1/5 — Poor manage and probably a fraudulent app. *2025-11-04, version 3.0.5.7* I sent more money to this account but never received it. I contacted their customer support and haven’t received any response, even though my bank confirmed that the funds were successfully transferred. I strongly advise anyone reading this to avoid downloading this app. ### 1/5 — Worst customer service *2025-10-03, version 3.0.5.4* You can receive credit alert and you won’t find the money in your account. Very stupid bank. I regret the day I open account with you guy. Funniest part is the customer service won’t ever solve your problem ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-07-13, version 3.0.6.1* Excellent upgrade ### 5/5 — Sterling bank mobile app security is awesome 👌 *2026-05-09, version 3.0.6.0* And the network is always stable 👍🙏🇳🇬 ### 5/5 — The best *2025-12-13, version 3.0.5.7* Absolutely easy to use and very user friendly ### 5/5 — 10/10 I recommend *2025-12-12, version 3.0.5.7* UI is top notch. Fully houses all my banking needs. Customer service is also A+ ### 5/5 — Best *2025-12-04, version 3.0.5.7* Best ### 5/5 — Top notch Payment platform *2025-12-04, version 3.0.5.7* A seamless online banking experience ! ### 5/5 — Davis Anozie *2025-12-04, version 3.0.5.7* Very seamless App. Kudos to Sterling Bank. ### 5/5 — Five star ⭐️ *2025-09-04, version 3.0.5.3* One of the best mobile app🌟✨⭐️💫 ### 5/5 — Hi *2025-09-03, version 3.0.5.3* The always On feature is about the coolest solution I have seen been offered by any Nigerian bank. Go Sterling for being Innovative and putting the customers first. ### 5/5 — Great app! *2025-05-10, version 3.0.4.7* Absolutely a user-friendly app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*