# Steve Madden — user reviews > 136 indexed App Store user reviews of Steve Madden by Steven Madden Ltd., rated 4.90/5 from 37,917 ratings. - Source: https://appshunter.io/ios/app/steve-madden/id577653422/reviews - App overview in markdown: https://appshunter.io/ios/app/steve-madden/id577653422.md - Rating breakdown: 5★ 35,754 · 4★ 1,207 · 3★ 312 · 2★ 155 · 1★ 489 ## What do users think of Steve Madden? Overall sentiment: negative **Pros** - 💗 Comfortable and stylish shoes - 🛒 Easy to navigate website and app - 🤩 Wide selection of trendy products **Cons** - 🐛 Buggy and glitchy app experience - ⏱️ Slow website and app performance - 🤔 Inconsistent customer service - 📦 Shipping and delivery issues - 💸 Quality does not match the price **Commonly reported bugs** - App crashes and freezes frequently - Inability to add items to cart or wishlist - Incorrect product sizing and availability **Most requested features** - Improved app stability and responsiveness - Wishlist and order tracking functionality - Better filtering and search options ## Newest reviews (10 of 136) ### 3/5 — Size 11 *2026-08-14, version 31.0.66* Nvr in stock for the cutest shoes ### 4/5 — Not bad *2026-07-29, version 31.0.66* The app is pretty good, although it could be easier to see your loyalty card it’s not bad. Especially when earning stars ### 2/5 — Slow and Glitches *2026-06-25, version 31.0.66* The app moves extremely slow and glitches when you click on an item to view it. It frustrating. ### 3/5 — Good product bad app *2026-06-11, version 31.0.66* App is very laggy and when I hear things to my wishlist it never shows up dunno if this is a me problem with my tech but the app causes all of my electronics to heat up far more then other apps nice products but the app sucks ### 3/5 — Wishlist doesn’t save *2026-01-26, version 31.0.65* Wishlist doesn’t load for you after many attempts of trying. You have to go on the actual website to pull it up. ### 5/5 — Shoes *2025-12-10, version 31.0.64* I live SM shoes. This is the 4th pair that I’ve ordered in this style!! I’ve been looking for a pair of nice denim shoes and SM came through for me. THANKS SM🙌🏾🙌🏾 ### 2/5 — Really bad customer service *2025-12-04, version 31.0.64* I ordered last Nov 19th a tennis shoes for my little girl and today, December 4th I have not received yet even an email saying if at least have them shipped my order, and worse, no answer ever my emails, or my messages at the app!!!! Really bad service, and I want my money refund!!!! ### 5/5 — Satisfaction *2025-11-28, version 31.0.64* Every time I shop. ### 3/5 — Terrible Functionality *2025-11-12, version 31.0.64* It lags horribly and my items don’t save to wishlist ### 5/5 — Love My Shoes *2025-11-10, version 31.0.64* I love Steven madden boots and heels I don’t wear anything else absolutely amazing ‼️ ## Most critical reviews (10 lowest-rated) ### 1/5 — No Women’s Size 11!’ *2026-08-21, version 31.0.67* Even since the update I can’t see ANY size 11 shoes. But they are in stock on the website. I hope that this is fixed. ### 1/5 — Worst app ever full of glitches *2026-07-08, version 31.0.66* Need to scrap and start over This is the worst app takes forever to load won’t scroll thru pictures so many issues to numerous to list out Just start over and make it work right already your a big company either way great product but this app is holding the company back to full potential Only 10 items in a cart no one does that no one Just ridiculous ### 1/5 — Lags so bad it’s barely useable *2026-05-16, version 31.0.66* The website is no better!!! ### 1/5 — Terrible service *2026-05-05, version 31.0.65* The worst decision was to order for this one online, it's a great bad idea if you plan to do it, you never have an idea where your order is 100%, just like FedEx that never solved anything about my order, the two companies together are a big disappointment, it was the first and last time I used these brands, on April 7/8 I made my first order through this application and to this day I don't have it, I don't know if my order was stolen or delivered to another address and as much as this company and FedEx have helped me get answers. If you have the opportunity to download and order from this company, TAKE ADVANTAGE, it's the WORST thing you can do, your order will never arrive and you won't have your refund either. ### 1/5 — Updates needed *2026-04-18, version 31.0.65* App is glitchy and slow ### 1/5 — Can’t get Nothing on TIME !! *2026-03-20, version 31.0.65* i done bought some shoes from these folks and even paid the 2 day shipping they said it gone come on the 20th now they talking about the23rd yall outta be ashamed of yall self if ion get my 2 day shipping money back i know some ### 1/5 — Wrong gender every time. *2026-01-19, version 31.0.65* Women are t the only shoppers here. I am a man I buy men’s boots and shoes and sneakers. Every day I get a text message with a link it takes me directly to the sale in the women’s section. How hard can it be to have the developers of the app to make these sales open to the men’s section? Most of the time when it opens to the women’s sales I just close instead of looking for the men’s sales. You are losing money. I’ve raised this issue in a customer service email and of course I got no response. ### 1/5 — 2of6 shoes delivered *2025-12-28, version 31.0.64* They charged my card for $400 for shoes and only refunded me what never came over a month later (last week) bc I called ### 1/5 — App is not good *2025-11-15, version 31.0.64* Can’t favorite items at all, lags and buggy. Seems to be an ongoing issue they’re not looking into as I see other reviews that state the same issue that dates months/years back. Tried logging out/in and deleting and redownloading etc. - reached out to chat and was advised by Madison “refresh your site because in our end it works!” ### 1/5 — Terrible App *2025-11-14, version 31.0.64* This app is very glitchy and hard to use. It is completely not user friendly and could use a serious update. ## Most praised reviews (10 highest-rated) ### 5/5 — Beautiful Shoes *2026-06-30, version 31.0.66* I received my return order today in the correct size and they fit perfectly. They are gorgeous and comfortable. I can’t wait to wear them. ### 5/5 — Ceciiia Martinez *2026-06-03, version 31.0.66* The best sho ### 5/5 — The best *2026-06-02, version 31.0.66* Me encanta los recomiendo son muy cómodos ### 5/5 — Obsesionada *2026-03-16, version 31.0.65* Me encanta todo de esta marca ### 5/5 — Go to bday shoe store *2026-03-05, version 31.0.65* If not yearly then on every occasion SM always has what I need.. definitely size up half size for best fit and comfort <3 ### 5/5 — Amazing *2026-02-28, version 31.0.65* Amazing ### 5/5 — One of my favorite brands *2026-01-27, version 31.0.65* Steve Madden's app is super user-friendly and checking out is easy. I like to shop often using this app. ### 5/5 — Shoes *2026-01-14, version 31.0.65* Mickelobie ### 5/5 — Ms. Queen *2026-01-09, version 31.0.65* Very good Quality Shoes ### 5/5 — Satisfied! 🤩 *2026-01-04, version 31.0.65* I love my sneakers & high heeled boots 🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*