# St.George Mobile Banking — user reviews > 168 indexed App Store user reviews of St.George Mobile Banking by St.George Bank Limited, rated 2.90/5 from 14 ratings. - Source: https://appshunter.io/ios/app/stgeorge-mobile-banking/id294380705/reviews - App overview in markdown: https://appshunter.io/ios/app/stgeorge-mobile-banking/id294380705.md - Rating breakdown: 5★ 3 · 4★ 3 · 3★ 3 · 2★ 0 · 1★ 5 ## What do users think of St.George Mobile Banking? Overall sentiment: negative **Pros** - ✅ Basic banking functions work reliably (transfers, bill payments) - 🔒 Secure and trustworthy for core operations - 👍 Easy navigation for simple tasks - 💼 Useful for overseas banking - ⏱️ Convenient mobile banking access **Cons** - 🐛 Frequent app crashes and freezes - 🔄 Constant forced logouts - ⚠️ Outdated and clunky user interface - 🔐 Poor password security standards (max 12 characters, no special characters) - ❌ Password manager incompatible (cannot paste passwords) - 📱 Broken Face ID/biometric authentication - ⏳ Slow app performance and loading - 🚫 Multiple blank screens and non-functional features - 📊 Misleading balance display (shows uncleared amounts) - 🔗 Frequent connection errors - ❌ Removed cardless cash feature - 🎨 Outdated design compared to competitors (CBA, Macquarie, Bankwest) - 📲 Widget functionality broken on iOS 18 - 🔄 Requires frequent app reinstallation - ❌ Cannot update contact details in-app - 🌐 Poor web integration (web pages embedded in app) - 📞 Support requires calling instead of in-app solutions **Commonly reported bugs** - App freezes and requires reinstallation - Face ID fails intermittently and resets frequently - Login fails with 'cancelled' message after entering credentials - Spinning wheel of death (loading indefinitely) - Blank white screens when accessing features - SSL errors on connection - Password field caps at 13 characters despite longer password set - Quick login feature doesn't work - App logs out unexpectedly - Biometric authentication forgets settings - Cannot paste passwords in login field - Connection error messages despite active internet - App crashes after iOS updates - Features show blank pages (travel notifications, account details, ID verification) - Advanced repayment tracking not updating - Credit card rewards points slow to display - Cardless withdrawal option removed/broken - Digital card feature not functional - Widget disappeared after iOS 18 update - New customer signup redirect broken - Account creation errors on website - Incompatible with iPhone 15 Pro Max - Transaction receipt shows account balance (privacy issue) - Mortgage payment status not tracked - App crashes on iPad Pro with iOS 18.1.1 - Worldwide Wallet access issues while traveling - Server outages announced as fixed before actually resolved - Bad URL errors on app and website **Most requested features** - Update widget for iOS 18 compatibility - Restore quick balance home screen widget - Add digital card to Apple Wallet support - Implement savings goals and tracking features - Add password manager support (allow paste functionality) - Improve password security standards (allow special characters, longer length) - Create offset accounts within app (no phone call required) - Real-time transaction notifications - Better PayID transfer limit explanations - Improve statement generation (instant access, custom date ranges) - Add Apple Pay and Fitbit Pay support - Redesign app from ground up for modern UX - Implement zero-trust security model - Add MFA (Multi-Factor Authentication) support - Better fraud department accessibility - Improve debit card linking clarity for multiple accounts ## Newest reviews (15 of 168) ### 1/5 — This app made me move home loan to another bank *2026-04-24, version 9.51* This app is so poorly designed, unable to manage home loans or navigate finances with ease. Just changed banks to avoid this ### 1/5 — Can’t activate my debit card *2026-04-23, version 9.51* Every time I have tired to active my debit card it says that is has activated then the card that I “activated” ceases to exist ### 1/5 — Old app *2026-04-07, version 9.51* Their app is so old fashion confusing make it like com bank so easy ### 1/5 — Bank *2026-04-04, version 9.51* Worst banking application ### 1/5 — Stg *2026-04-04, version 9.51* Such a useless app that makes zero sense at all. Does my head in. Don’t use this unless you want haemorrhoids ### 1/5 — Junk *2026-04-04, version 9.51* Have to wait for it to crash on the launch screen if you don’t open it for a couple days so it clears the cache and works the second attempt. Absolute junk. ### 1/5 — The worst banking app in Australia *2026-03-24, version 9.49* Shockingly bad app, can’t even sign in using my credentials I use to sign in to the website. Just tells me “cancelled”. Have tried deleting, clearing caches, reinstalling etc. Support has no idea I have tried 100 times. Literally an unusable app. ### 3/5 — App fails often *2026-03-05, version 9.49* App freezes often. Delete and reinstall St George says. Well this time I have to open St George app in the Apple App . And cannot install to my mobile phone. This app always fails face ID. I get fed uo trying to reinstall face id. It only lasts a few days then its gone again.. How come St George dont use another app CBA app is very consistent.. ### 1/5 — Terrible app, so annoying!!! *2026-02-24, version 9.49* Terrible app, so annoying!!! ### 1/5 — Unable to even start credit card application *2026-02-13, version 9.49* Great user experience! The application for your low rate credit card simply doesn’t work, can’t even begin the application because “sorry, we’re having technical issues” (same message for over a week now) The chat bot was completely unhelpful, and directed me to call. Then the phone call told me that credit card applications cannot be done over the phone and must be done online. Complete was of my time and just abysmal UX. Time to close my transaction account and move to another bank. ### 1/5 — Slow & clunky. *2026-01-21, version 9.49* Hey, Steve, what’s going on with the dev team? You guys need to up your game. The app is intensely slow to open and navigate between sections. ### 1/5 — The bare minimum *2026-01-11* I recently refinanced my loans to St George and am aghast to discover that the St George banking app is an absolute dog's breakfast. Nothing about this app is intuitive, on either iPhone or iPad. It needs to be redesigned from the ground up. Additionally, each of my established loans came with a Complete Freedom Offset Account, for which I received a VISA debit card in the mail. However, after activating the cards, neither the iPhone or iPad app (or even the online banking website) provide any indication as to which debit card is linked to which Freedom Offset account. So now I have to take time out of my day to call St George customer support. Sigh. Overall, the information this app provides is rudimentary at best, which is consistent with the terrible design. Devs, have a look at the Macquarie Bank app and then copy it, please! **Developer response:** Hi, thanks for your feedback and we’re sorry you haven’t had a great experience. Please call us on 13 33 30 - 8am – 8pm (Sydney Time) Monday to Friday (excluding public holidays) and +61 2 9155 7800 (from overseas) if you'd like to provide more information on your experience. Thank you, Steve. ### 1/5 — Terrible app *2025-12-31, version 9.49* Absolutely non functional ### 3/5 — The app keeps crashing *2025-12-22, version 9.49* The app is not easy to use and keeps crashing ### 1/5 — Outdated App *2025-11-28, version 9.49* Really this messy App in 2025? Showing loading circles every where.. Can be done multiple request while just adding physical card.. Woundering what will happen for transactions? Same functionality every where from home services to account services.. Debit card doesnt link to saving account but what that card service doing there?? Just wondering if you guys hire good QA and take inspiration from other banks app like CBA or Macquarie. Cheers! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app *2026-07-13, version 9.52* Terrible app, performs terribly. Layout needs work. ### 1/5 — The app has a bug for changing the address *2026-06-29, version 9.51* The app does not accept same address for residential and postal address and no option to make them the same! Also, the app button for contact us doesn't work and enters none sense customer ID! ### 1/5 — Difficult to use *2026-06-16, version 9.51* Would love you to take some tips from westpac. I’m forced to move due to my mortgage being with St George but I really don’t like it. It’s definitely not made simple like westpac is. Really dislike it and hope that you make it easier to use very soon! ### 1/5 — Outdated and prone to crashing *2026-05-22, version 9.51* Might as well go to another bank all together ### 1/5 — Junk *2026-05-20, version 9.51* A mess of native app and web pages accessed via the app that kind of work sometimes. But mostly don’t. Sometimes you’re getting logged out to use a feature. Or documents simply don’t download and you have to kill the app because there’s no timeout. Or you reopen it after doing something else and it’s just a white screen. Tapping iOS notifications from the app don’t take you to the transaction info. They take you to the notification settings in the app. What were the devs thinking? Feels like a bunch of project managers have utterly failed to comprehend how a banking app should work. Update: the developers response, suggesting I “uninstall and reinstall the app” is hilariously telling about how the app is managed by St George. I’m criticising the app and its UX guys. It’s a badly written app, not an issue logging in or some cache needing clearing. ### 1/5 — OUTDATED WE ARE IN 2026 *2026-05-09, version 9.51* The app feels cheap and extremely outdated. St George doesn’t provide anything good. No good rates, terrible customer support and a extremely cheap app outdated app ### 1/5 — Face ID no longer works on iPad *2026-05-07, version 9.51* It still works well on iPhone but I have had it with being shut out in the middle of a transaction. The other comments make it clear that Westpac is no longer actively supporting St George, and they will wait for an opportunity when there is a recession/ banking crisis to shut it down without government interference. ### 1/5 — ConnectID not offered *2026-04-30, version 9.51* Dissapointed that the other 4 major banks have connectID that you can use to verify documentation and St George doesn't offer this. This means you have to enter your license in for some apps to verify your ID which is not safe having all that information out there. Will be changing banks as St George obviously doesn't offer the same type of security as the other 4 major banks for online safety. Very dissapointing. ### 1/5 — Absolutely terrible app and even worse bank *2026-04-30, version 9.51* I cannot think of a single positive experience I’ve had since moving to St George. The app is slow, buried on menus and sub menus and is just a poor front for the website. The customer service is somehow even worse. Stay away at all costs ### 1/5 — Keeps failing *2026-04-25, version 9.51* Since installing continuously receive wrong pin message, which it is not. Need to access (log in), it at least three times most times. Have to now uninstall it as rebooting phone is not working. It sometimes also freezes. Using a late model iPhone purchased new. Disappointing. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-05-16, version 9.51* I have been using this app for years and never had any issues, it’s very easy and useful, only thing if there was an update so you can hide other accounts while logged in instead of them showing that would be awesome and more privacy, as I have multiple accounts when I’m logged in being able to hide the amounts and account details, this would honestly top this app, hopefully it happens ### 5/5 — Easy to use *2026-04-17, version 9.51* Keep up the great job ### 5/5 — Good *2026-02-20, version 9.49* It’s needs an update, but everything works and it’s crypto friendly. ### 5/5 — App *2026-02-03, version 9.49* Very good ### 5/5 — Mohamed Elsage *2025-12-07, version 9.49* No good ### 5/5 — I find it works brilliantly *2025-11-18, version 9.49* Been using the StG app for personal and business banking for many a year now and find it very functional whilst at the same time being concise, well laid out, intuitive and it just works the way you need a banking app work. Never had a problem with it so a definite 5/5 stars from me ### 5/5 — Very convenient App *2025-07-14, version 9.47* Works well and very secure. ### 5/5 — St George Mobile Banking *2025-06-18, version 9.47* This app is so easy to use and navigate around ### 5/5 — Using St George App from 2016. *2025-04-25, version 9.45* It has been a great and reliable app. Easy to use. Recommend!!! ### 5/5 — Melanie Kate Homfray *2025-04-22, version 9.45* Melanie Homfray --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*