# STITCH by Monoprice — user reviews > 36 indexed App Store user reviews of STITCH by Monoprice by Monoprice, Inc, rated 4.60/5 from 793 ratings. - Source: https://appshunter.io/ios/app/stitch-by-monoprice/id1404140733/reviews - App overview in markdown: https://appshunter.io/ios/app/stitch-by-monoprice/id1404140733.md - Rating breakdown: 5★ 601 · 4★ 131 · 3★ 29 · 2★ 8 · 1★ 24 ## What do users think of STITCH by Monoprice? Overall sentiment: negative **Pros** - 👍 Ease of use - 🚀 Great cost effective products - 🚀 Stable performance **Cons** - 🐛 App crashes after iOS update - 🐛 No alerts or notifications - 🔍 Poor customer support - 🐛 Devices lose connectivity and programming - 🐛 App doesn't work with some devices - 🐛 Push notifications not working - 🐛 Can't modify notifications or see device status **Commonly reported bugs** - Pairing devices doesn't work - Automation only works with app open - Sensors disappearing from app - Login issues on iOS 13 **Most requested features** - Support for Apple HomeKit and Matter - Ability to add/subtract time offsets for automation triggers - More detailed energy monitoring data ## Newest reviews (13 of 36) ### 3/5 — App Immediately Crashes *2026-01-27* After the latest iOS update today, the app crashes when I launch it and I have 12 devices that I can no longer use. Nice… ### 2/5 — Not ready for prime time *2022-09-16* I have several stitch/Monoprice smart devices. I can’t get it to recognize the robovac. Also, switches lose connectivity and programming from time to time. Quite a headache to have to reprogram and connect. Supposed to make life easier but i think I spend more time fiddling with the app and smart devices. I have better things to do with my time. Normally, I’m very impressed with Monoprice products but not these. ### 2/5 — Needs work *2020-10-01* Alerts stopped coming through after latest iOS update. Worked ok before that, though the timing on automations was slow. ### 1/5 — Very disappointed in the interface! *2020-09-16* I wish I could attach a screenshot of the iPhone screen "Today Ele (KWh)" tab for my "Wireless Smarty Plug Pro with Energy Monitoring & Reporting" device. I was going to use this instead of a Kill-A-Watt for inspecting power draw of devices. I thought that with a full color retina display they could show me better info than a 10 year old device. They show FAR LESS. Every number is labeled with a few characters followed by … and that takes up about 5% of the screen. THE REST OF THE SCREEN IS BLANK! It's not that they didn't have the room. It's like no one ever tried the interface after it was made. It doesn't even have units of measure! I recognize the 119.3 as being volts, but the 546, 62.3, and 0.00 I don't know. ### 1/5 — Can’t make it work after months of trying *2019-10-23* Every few months I look for a new version of the app and I try to make it work with my TV system (Sony, Bose, and AT&T set top box). It never does. Actually, a few IR functions work but most will not. And even those few work intermittently. ### 1/5 — Can’t login *2019-10-09, version 1.0.4* Purchased two outlets that are completely useless as I can’t log into the app to set them up. These things are going straight to the trash. ### 1/5 — Worked fine until it didn’t. *2019-10-09, version 1.0.4* I can’t even login on iOS 13 now. App is for all intents and purposes unusable now. ### 1/5 — Terrible app, terrible customer service *2019-08-27* App doesnt allow you to turn off and on the device if you have pre-programmed times set up. App freezes up when you try to access certain functions. Customer service is not helpful. What a waste of money. ### 3/5 — Easy install but no real time alerts? *2019-08-21, version 1.0.2* Door and motion sensors are good quality and easy to install. However, there are no real-time alerts available for the IPhone. When will the bug be fixed? ### 1/5 — Push notifications stopped working. *2019-08-10, version 1.0.2* Push notifications on ios stopped working. ### 2/5 — Wish it worked with apple HomeKit *2019-08-09, version 1.0.2* Wish these products would work with apple homekit ### 1/5 — Push notifications no longer work on iOS *2019-08-07* Push notifications no longer work on iOS rendering connected devices useless. ### 2/5 — Push notifications not working *2019-08-06* Push notifications have stopped working on my apple device. When they were working this setup was a great deal. ## Most critical reviews (10 lowest-rated) ### 1/5 — No alerts *2025-06-21, version 1.0.7* These devices do not send alerts to my iPhone. All alerts methods activated on phone and app. Useless unless you are within earshot of water sensor. Basically useless. 0 stars ### 1/5 — Very poor customer support *2024-07-18, version 1.0.7* They have poor customer support for the app and devices. ### 1/5 — Does not work *2023-11-17, version 1.0.5* Seems to no longer be supported. Every attempt to pair fails. ### 1/5 — Stop logging me out! *2023-05-21, version 1.0.5* Completely useless app when you need it, you session expired!? I have the other home automation apps, and none does this crap. Avoid this junk. ### 1/5 — Smart light bulb—Not smart *2022-05-01* We ordered a smart light bulb. I’ve used other brands successfully. The app is useless. Instructions for pairing say to turn it on and off until the reset power button blinks. Really? It’s a lightbulb. No reset. No power button. This from the app that includes icons as well as labels for selecting the correct device set up instructions. Complete fail. ### 1/5 — Use Tuya instead *2021-12-31, version 1.0.5* This app is garbage and isn’t being updated anymore. Won’t auto detect my smart switch. All Stitch is just white labeled Tuya, even the app. The Tuya app connects to Stitch electronics (and works well). ### 1/5 — Absolutely doesn’t work *2021-06-17* The power went out and the stitch stop workingTry resetting it nothings worked very frustrated if you can send an update and fix this problem would appreciate it otherwise I’m gonna have to get another product waste my money on never use your side again to buy anything!! ### 1/5 — Stop logging me out! *2020-12-14, version 1.0.5* Completely useless app when you need it, you session expired!? I have the other home automation apps, and none does this crap. Avoid this junk. ### 1/5 — Push notifications do not work *2020-10-03, version 1.0.5* Pointless without them. ### 1/5 — Terrible App Terrible Bugs *2020-10-01* The automation is useless because it only works with the app actually open and I stopped receiving notifications altogether after 2 weeks of owning their device. Pairing the devices doesn’t work most of the time either. ## Most praised reviews (10 highest-rated) ### 5/5 — They do what they’re supposed to do *2022-12-21* They do what they are supposed to do. They haven’t failed us yet. ### 5/5 — Ease of use *2022-10-07* Great products, very simple platform, very satisfied ### 5/5 — Yo *2020-11-25, version 1.0.5* The app works and that manes me happy ### 5/5 — Monoprice Stitch is a great product *2020-07-30, version 1.0.5* Much more stable than Phillips Hue. The smart wall sockets are fantastic. ### 5/5 — No notifications with Apple IOS *2019-07-30, version 1.0.2* There’s a problem with receiving notifications using the water sensors P/N 33124 on iPhone IOS new and older versions. This was a fairly reliable product up until approximately a month ago but no more. The history of leaks is recorded on the app but no notifications are received so it’s not the device itself. No notifications, what good is that. Customer service has been notified many times and the problem was acknowledged by the personnel and supervisors but no results yet. I only own stitch water sensors so I can’t speak for other stitch products. ### 5/5 — Best Products Ever *2019-06-04* I am very security minded and have Ring & SimpliSafe but I wanted more flexibility with my Sirens. I wanted to be able to set off my Sirens when there was motion detected by my Camera and Stitch Motion Detector in my Back Patio without notifying Central Station. This would be a deterrent to anyone breaking into my Back Patio and hopefully would scare them off before they broke into the Main House. These products do the trick and I give them an A+. ### 5/5 — Simple *2019-01-08* This app makes it easy to set up my light and outlet I purchased through Monoprice ### 4/5 — Great!…but *2024-04-22* I have been using the Stitch devices by Monoprice for a long time. Years. I have a variety of these modules in service. I’ll have to replace one now and then, but not so often as to be a problem. Every thing has a lifetime. Add electricity and then expect a little higher frequency. Again, not so often as to be a problem. I truly recommend them. The Stitch software makes the devices very configurable, and it is very easy to use. That’s not the case with a lot of the other apps in this category. The only shortfall for me is it does not yet support Apple’s Home or Matter. This means I have to unnecessarily use two different environmental control apps. ### 4/5 — Pretty good, could be better *2022-04-15* I’m only using this app fo a couple of smart plugs, to control floor lamps. While the Automation option, with the ability to trigger actions on sunset/sunrise are nice, they’d be better if you could add/subtract some offset time from sunrise/sunset (and maybe also allow a few minutes of random variation round the trigger time) ### 4/5 — Great cost effective products! *2020-05-09* Needed a way to warn me of excessive moisture under my house. Put 2 of the sensors in low spots in my crawl space and now I know if I have a problem without crawling under there during downpours! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*