# Stock Plan — user reviews > 186 indexed App Store user reviews of Stock Plan by Morgan Stanley, rated 4.50/5 from 7,718 ratings. - Source: https://appshunter.io/ios/app/stock-plan/id1354023603/reviews - App overview in markdown: https://appshunter.io/ios/app/stock-plan/id1354023603.md - Rating breakdown: 5★ 6,212 · 4★ 637 · 3★ 229 · 2★ 133 · 1★ 507 ## What do users think of Stock Plan? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Intuitive dashboard - 🔒 Secure login with Face ID **Cons** - 🐛 Frequent login issues - 🔄 Endless redirect loop between app and website - 🤔 Lack of basic functionality (e.g. sell to cover, exercise options) - 📞 Poor customer service and support **Commonly reported bugs** - Blank screens and crashes - Inability to update contact information within the app - Incompatibility with latest iOS versions **Most requested features** - Historical performance tracking - Detailed transaction history - Customizable notifications and alerts - Portfolio analytics and reporting ## Newest reviews (20 of 186) ### 3/5 — Decent app. Could use some improvements. *2026-04-16, version 4.0.0* The app is fine. It does what it needs to do. There’s a couple issues though. First, if I’m logged in and then get logged out due to inactivity, when I return to the app and try to use biometrics to log in again, it attempts biometrics but then immediately returns me to the back to the login screen. Secondly, and honestly more annoying… a recent update has caused the current stock price to be rounded to the nearest whole integer. This is frankly just incorrect. Why round a stock price? Please fix that. ### 2/5 — Why not enable face recognition logging *2025-08-20, version 3.14.0* ! ### 2/5 — Kinda works *2025-08-08, version 3.14.0* The app displays your stock information well enough, in a very basic way, but it has a number of issues. The biggest bug I’ve found is that if you try to do a transfer but haven’t added a brokerage account (through the website, it’s not supported on the app like a number of other features), the app gets stuck. There’s no back button, so you have to clear the app out of memory to use it again. Poor and thoughtless design, very disappointing from such a large financial firm. ### 1/5 — iOS 18 *2024-11-30, version 3.10.0* Dark mode icon please! ### 1/5 — Useless *2024-09-04, version 3.8.0* Downloaded months ago and it’s always said it can’t connect to the server ### 1/5 — a shame *2024-08-29, version 3.8.0* this is no app, it‘s a shame. No information at all about depot development. This app has no use at all. ### 1/5 — Sad *2024-08-09, version 3.8.0* Can”t login without reason Just say connect shareworks ### 2/5 — Just use the website *2024-05-16, version 3.7.0* Half the time the app redirects you to the website anyway. ### 1/5 — Does not work *2024-05-12, version 3.7.0* Not confidence inducing for a company that handles your investments! Is anyone even reading and acting on all this awful feedback?! ### 1/5 — Broken *2024-05-02, version 3.7.0* Used to work fine. Now when clicking an account (after successfully logging in) I get “Error”. Even though I can go ew the account on the web, and even after removing and re-installing the app. ### 1/5 — Unusable *2024-04-25, version 3.7.0* I have two accounts tied to this app. My current employer and my previous employer. Since the last update, this app will only allow me to click on my previous employer. When I click on my current employer, it gives me an error. Have rebooted my phone, deleted and reinstalled app, tried everything. Nothing works…. Please address ### 1/5 — Used to be great, then they broke it *2024-04-11, version 3.7.0* Two factor authentication has been broken for weeks. The page just goes blank after you submit your code. Here’s to not testing something as fundamental as logging in securely and then letting it linger for weeks without an update. DevOps FTW! ### 1/5 — Can’t view my portfolio *2024-02-21, version 3.7.0* App has a bug or something it won’t let me check my portfolio anymore. ### 1/5 — The worst customer service - is anyone even working there? *2024-02-15, version 3.7.0* Impossible to login since they made some change, says I need to call to get temporary code (when previously I logged in with no issues). Problem is I live in UK, all numbers are in states. Why have branches in Europe if you can't have call center here? So it costs me fortune to call, and each time I call all i hear is everyone is busy! Please wait, but you wait and wait, you pay for that call and nobody answers! For last 3 months I'm trying to call them and still nothing! Awful company, I reached the point that I just want to close my account whenever ill manage to contact them! ### 1/5 — Useless Customer Supprt *2024-01-29, version 3.7.0* I wish I could move my account out of this brokerage. Have been locked out of my stockplan account for unknown reason . And the only way to get help is to call a US number which is almost impossible to get through to anyone ### 1/5 — So bad *2024-01-25* The app and Morgan Stanley are awful. I am trapped using this terrible app and company because my RSUs and ISOs are handled by MS. I truly hate having this relationship with a company that does not have any consideration for the end user. They locked my account for no reason. It happened suddenly after I transferred all stock to my Fidelity account. I wonder if that had something to do with MS locking my account and requiring me to call them to access MY STOCK, MY PROPERTY, MY MONEY?! ### 1/5 — 1 star is 5 stars too many *2024-01-20* What a useless and frustrating app. The web site isn’t much better but the app is completely useless. Why can’t I sell to cover with a limit order? Why can’t I exercise all options and pay for it with my own money? Morgan Stanley is a terrible broker for ISO and RSU plans and I wish my company had never started using them. UPDATE: this app is still terrible. Cannot log in anymore because it needs “contact” info updated. They couldn’t make this app any worse if they tried. Newer update: app still useless. I don’t understand why it exists. I worked around the login trap mentioned in my previous update. They should rename the company Forkin’ Scammy. ### 1/5 — Errors when attempting trade *2023-12-15, version 3.7.0* Update - still get errors in both the app and website half the time when I try to trade. Absolute garbage - I have no choice but to move my shares elsewhere. “An error occurred” is not helpful when attempting to trade. App is usually reliable but due to issues was not able to trade at the price I wanted and lost the opportunity. This should never fail - unacceptable. ### 3/5 — Unable to log in (UI issue) *2023-12-13, version 3.7.0* When I try to input my two-auth pin, there’s no enter button on the native OS UI sheet so I can’t proceed. I also can’t access or see the log in button. I tried to tap out of the number pad UI sheet but doing this freezes the app. iOS, iPhone mini 13 Also, I couldn’t find a way to get app help without calling or submit app feedback privately. ### 3/5 — Decent app but some features require going to the website in a browser 👎 *2023-12-04, version 3.7.0* This would get a star higher if you didn’t get forced out of the app and asked to login to the website for certain tasks. Feels incomplete and hacky. ## Most critical reviews (10 lowest-rated) ### 1/5 — unable to connect to server *2026-02-28, version 3.16.1* simply doesn’t work ### 1/5 — App always Locks me out! *2026-02-03, version 3.16.1* I have called so many times to reset my locked account and again every month it gets locked! So many representatives suggested trying to keep logging in every few days to avoid that and still locked! I have 2fa and authenticator set and password is also saved, the same stops working! This happens for more than a year and half now. Terrible app! Would not use if employer isn’t forcing me too! ### 1/5 — Worst financial app *2025-08-29, version 3.14.0* Hard to think of an app that's worse. Very basic and frequently gets an error saying it can't connect to the server. I have several otter financial apps installed, none are this bad. ### 1/5 — Very useless app. Forgot testing basic flows? Also, too shy to receive complaint email? *2025-05-20, version 3.13.0* It keeps preventing me adding bank account, saying that I don't have phone number associated. Clearly I have it. And I also modified it and added more numbers in case they could be happier, but sadly the system is consistently useless. How to reach out to you to report all these issues? Why every time would require people to call? Very wasting time, and adding more uselessness. ### 1/5 — Cannot login *2025-05-07, version 3.13.0* Tried installing the app 2 times. Keep saying cannot connect to server. ### 1/5 — Sign in doesn’t work *2025-04-29, version 3.13.0* SignIn doesn’t work ### 1/5 — I can’t believe you don’t have an India customer care number or worse even a chat based service *2025-04-07, version 3.13.0* Stock plan connect offers the absolute worst in global , Jamie dimon needs to wake up and provide basics, every time some stupid policy changes and the app gets locked I have to make am international call during USA east am hours to get support, heard of WhatsApp, Chat, or global support Morgan Stanley ?? ### 1/5 — Does not work! *2025-03-26, version 3.13.0* Never been able to log in… EVER! Just hangs after the 2FA code. ### 1/5 — So bad *2025-01-06, version 3.11.0* The app and Morgan Stanley are awful. I am trapped using this terrible app and company because my RSUs and ISOs are handled by MS. I truly hate having this relationship with a company that does not have any consideration for the end user. There is no way this app legitimately has 4 star reviews. When logging in, I have enter password followed by authenticator code. When I switch to the authenticator app and back, MS app reverts to password prompt. STUPID STUPID STUPID workflow not tested by devs. ### 1/5 — So bad *2024-12-31* The app and Morgan Stanley are awful. I am trapped using this terrible app and company because my RSUs and ISOs are handled by MS. I truly hate having this relationship with a company that does not have any consideration for the end user. They locked my account for no reason. It happened suddenly after I transferred all stock to my Fidelity account. I wonder if that had something to do with MS locking my account and requiring me to call them to access MY STOCK, MY PROPERTY, MY MONEY?! ## Most praised reviews (10 highest-rated) ### 5/5 — App login *2023-07-19, version 3.6.0* My app says that my version needs to be updated and not allowing to update ### 5/5 — Unable to use the app *2023-07-16, version 3.6.0* When I log into the app a message displays: “ You need to update your contact information. To do this, sign in to StockPlan using a desktop or tablet browser.” However, when I log onto the web, there is no message asking me to update my contact information. After changing/updating my contact info manually via my profile, I’m still unable to access my account via the app. If I can log into the the app, the app is worthless. I will update my rating when this is resolved. UPDATE: An app update / new login process have fixed this issue. ### 5/5 — Amazing *2023-07-01, version 3.5.0* Simple and easy ### 5/5 — Can you distribute MS Wealth Management App in Korea? *2022-11-11, version 3.4.0* Please ### 5/5 — Excellent *2022-10-14, version 3.4.0* Facile d’utilisation,aucun problème ! ### 5/5 — It’s beauty, it’s grace *2022-06-27* It’s elegance and taste. Phenomenal app that I use as a one stop shop to quickly look at RSUs. Interface is clear and intuitive and there’s always great incremental changes to improve day to day usage of the app. The development team is quick to fix bugs and release cool new features. Thanks for all the fantastic work! ### 5/5 — Good experience *2022-05-17, version 3.3.0* GreatUI and smooth experience. Has the right information at the best place. UI ### 5/5 — Dumb security *2022-03-03* Such a stupid app, it won’t let me log in because it wants me to update contact info and directs me to the browser site. Login in to the website it doesn’t ask me to update anything or even shows me how. Terrible app. ### 5/5 — Good one… *2022-02-07, version 3.0.5* Thx to Morgan Stanley ### 5/5 — Notch and App Switcher (Fixed!) *2021-11-21* The developer has updated the app to look great on modern layouts. The app works fine, but the iPhone display isn’t just a bounded rectangle anymore. The notch and the bar at the bottom of the screen are crowded by the UI. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*