# Stockpile: Money for Families — user reviews > 155 indexed App Store user reviews of Stockpile by Stockpile, Inc., rated 4.69/5 from 56,220 ratings. - Source: https://appshunter.io/ios/app/stockpile-money-for-families/id1021737158/reviews - App overview in markdown: https://appshunter.io/ios/app/stockpile-money-for-families/id1021737158.md - Rating breakdown: 5★ 46,417 · 4★ 5,793 · 3★ 2,021 · 2★ 509 · 1★ 1,479 ## What do users think of Stockpile? Overall sentiment: negative **Pros** - 🚀 Easy to use for beginners - 👍 Great for teaching kids about investing - 💡 Allows fractional share purchases **Cons** - 🐛 Buggy interface and features - ⏱️ Slow transaction processing - 🔒 Poor customer service and support - 💰 Excessive fees and charges **Commonly reported bugs** - Login and account access issues - Incorrect account balance and transaction details - Inability to link or update bank account information **Most requested features** - Dark mode option - Real-time stock tracking and updates - Ability to set buy/sell limits - Improved portfolio management tools ## Newest reviews (19 of 155) ### 2/5 — Not so good now *2026-04-12, version 4.2.66* When I first downloaded this app it was awesome!! But in the past year or a bit longer since you guys started charging a monthly maintenance fee, it has gone downhill big time. If you don’t cover your fees in advance you guys pick stock at random and sell it to cover such fees. I don’t like that. How do you decide which one to cash out anyways?? This app is great for someone who doesn’t know about stocks or how they work though. I think that the people who join now should pay but the ones who already had accounts before the change should still get their accounts free from the monthly maintenance fees. Since when did you guys offer stockpile debit cards?? I have NEVER seen that as an option before…. ### 4/5 — Cannot get documents *2026-03-15, version 4.2.66* I cannot download tax documents nor account statements. I tried with/without WiFi and/ or VPN. I also did not get 1099 from the money. This is tax season. ### 2/5 — Cmon. *2026-03-13, version 4.2.66* This app has gone downhill. I was so happy to find stockpile because of the simplicity and informative nature of the app and the fact that it’s not slimy Robinhood. This app has gone down twice this week. Not showing my portfolio or data . Forever loading . This app has not stayed with the times as well. There is not as many options available and financial tools . Stockpile has been left behind and they don’t even have a customer service line . You guys should have used money you made to upgrade your company. I’m sick of this ### 3/5 — Delayed bank Withdrawals *2026-02-11, version 4.2.66* Be prepared to have your cash withdrawals from stockpile be delayed more than five days… it’s happened to me twice… the first time the delay was over 9 days!!! Customer support was very unresponsive. Other than that the app is good. ### 1/5 — Scam!!! *2026-01-30, version 4.2.66* They started taking charging a membership fee and been trying to close my account. But no one responds toy emails, the chat is fake and there are no live reps, and there are no phone numbers on the website. Need to report them to the SEC!! ### 1/5 — This app stole money from me! *2026-01-30, version 4.2.66* Starts charging me without permission for their “membership” I never signed up for, then won’t let me delete my account! Broken links, broken app, stole $50 from me! ### 1/5 — BEWARE!!! SCAM!! Unable to cancel *2026-01-30, version 4.2.66* I opened an account in 2017. All the sudden in late 2025 this company started charging membership fees. No warning no receipts were sent just deductions from account. 3 months of this I finally get a first email this is happening. I try to cancel membership through site, won’t let me, try to cancel through email won’t respond, try messaging a representative never shows up. 2 way authentication never sends code. This is a SCAM!! ### 1/5 — Forced Membership *2026-01-22, version 4.2.65* Returned to an old account to discover it had been automatically enrolled in a membership program and assets sold to cover the fee. Don’t waste your time. If you “set and forget” they’ll just start charging and hope you don’t notice. EDIT (2026-01-21, post response to this review): I had already reached out to support and the agent attempted to give me an “exception” of returning two months of membership, both of which occurred after I contacted to request a refund for the first month and made clear that I did not sign up for membership. So, in the end, the “exception” doesn’t even refund the initial month that was the problem, it took them a month to tell me they’d refund the extra two months it’s taken to try to get responses?! Ridiculous. I’ve officially submitted a scam report to Apple. Don’t waste your time, go somewhere else for your trading. ### 1/5 — Horrible customer service *2026-01-13, version 4.2.65* My account is restricted and I am told to reach out to support but they don’t answer. They don’t have a phone number. What real company doesn’t have a support phone number? Pathetic, I’m going to use a new service. ### 1/5 — Terrible service, charging fees without notice *2025-12-27, version 4.2.65* I've had my account for quite some time. All of a sudden they are now charging fees and selling my stock to pay for their fees. Tried to close my account but they send me to an endless loop process where I can't ever close the account. Worst nightmare in terms of an investment platform. DO NOT RECOMMEND! ### 1/5 — SCAM *2025-12-27, version 4.2.65* SCAM RUN ### 1/5 — Use something else *2025-12-27, version 4.2.65* Charges me $5 a month now. Erased all my earnings. ### 1/5 — Latest update major bug! *2025-12-22, version 4.2.65* Existing account using debit card to fund suddenly trying to force a Plaid account creation and giving banking credentials to them?? Bad customer service choice to force 3rd party account use ### 1/5 — Worst customer service *2025-12-18, version 4.2.65* Probably the worst and rudest customer service I’ve ever experienced. On top of that, the forced membership made their service useless. It’s a money grab from them and they know it. Taking my $ elsewhere ### 2/5 — Money in limbo customer service no response *2025-12-12, version 4.2.64* Dear Stockpile Team. I have been with this company since 2021 opening accounts for my children as well and building good money values and begin awareness in crypto assets. However I changed my mobile number. I got locked out restricting access to my accounts and funds for past two weeks and is ongoing and my email is not associated with any accounts in stockpile. I tried to contact them via phone number which is in their fine print but it hangs up. Soon we will be receiving tax forms but no access to invest nor to receive tax forms. It is very important for an investing company to understand the value of a person’s money and time and need for access to their money and good support services for communication. ### 2/5 — Terrible customer service *2025-12-08, version 4.2.63* I was super excited to get this done for my kids, the concept is good and the app works as they say, but it has been over a month and I can’t link any bank or any debit card, and customer service was responding in the beginning and now they don’t even response. Worst case, I have to change one of my card, and I can’t even do that. Now I don’t have a bank linked (yet) , one card is locked and can’t even ask for, a replace and after several days , my messages to customer support keep piling up as I don’t get any support to fix at least the most urgent issue. Sadly I am considering closing this up and I don’t recommend the service, good idea, good concept, when it works is good, but when it doesn’t, it is the worst experience ever. ### 1/5 — Forced Membership *2025-12-03, version 4.2.63* Returned to an old account to discover it had been automatically enrolled in a membership program and assets sold to cover the fee. Don’t waste your time. If you “set and forget” they’ll just start charging and hope you don’t notice. ### 1/5 — Buyer Beware!!! *2025-12-03, version 4.2.63* Signed up for a Stockpile account and paid the membership fee, the fee was processed correctly through my bank and Stockpile said they never received the funds. It took two weeks to get my money back by submitting a dispute through my bank. This company is a scam look at the Better Business Bureau reviews online. This app should be banned from the App Store immediately! ### 1/5 — Can’t get into my account *2025-12-03, version 4.2.63* Says “ multi factor authorization “secure your account “. Can’t get past that screen as there is nowhere to click ## Most critical reviews (10 lowest-rated) ### 1/5 — Stole money *2026-05-09, version 4.2.66* I think they have stolen their money because they are just using AI to solve customer issues and AI will not Race result in issues ### 1/5 — They stole my money. I can't even get in touch with them. *2026-04-20, version 4.2.66* The number don't work can't login somebody took my funds so I lost a lot of money with them. Nobody will get in touch with me. Won't even answer back emails or nothing. This is some type of scam I've been with them for years and now my money is all gone. ### 1/5 — Service shut down with no notice *2026-04-18, version 4.2.66* I’m the custodian of my child’s Stockpile account. When I just tried to access it, I learned that Stockpile has shut down and transferred the account to Stash. I did not receive any prior notice. ### 1/5 — Very concerned *2026-04-06, version 4.2.66* This app will not let me get in and edit or update banking info. I just recently went to take my money out of my account and saw that the last four digits of my BANK account were incorrect . And no matter where I click it won’t let me in to edit anything. This is extremely concerning because I just initiated selling off my stock and am waiting for it to show up in my bank account. Well as far as I can tell it’s not going to go to MINE. Stock piles phone number just hangs up on you, and no one replies to email. I’m set to possibly lose a large amount of Money because of this. ### 1/5 — Terrible company *2026-04-05, version 4.2.66* They handled there transfer terribly. You could only liquidate ALL your stocks or start paying a monthly fee of five dollars. Ridiculous and makes me dislike and not trust stash either ### 1/5 — Out of business *2026-03-19, version 4.2.66* This smarmy company is finally done. They scammed many little children out of their money. They sleep perfectly at night of that I’m sure. One review after another tells you just how low this company is. Shaking hands with the groundhog. Goodbye and good riddance!! ### 1/5 — Terrible App!! *2026-03-02, version 4.2.66* The mobile app is awful! It gets stuck on the first screen. I cannot access ANYTHING! Where is my money?? ### 1/5 — Stole money from a little kid. Deceitful. Terrible. *2026-02-25, version 4.2.66* They were going to raise maintenance to a ridiculous level, so I order the full balance to be sold and sent to my account. I known to me, they decided to cancel the order. The amount was very modest, so I didn't notice they never sent it. They have stealing my young son's birthday present from his aunt through ridiculous monthly fees. The app has a lot of login issues and very obvious customer service issues. The amount the stole was negligible in the grand scheme of things, but it doesn't speak well about their ethics. ### 1/5 — THEY WONT GIVE ME MY MONEY *2026-02-13, version 4.2.66* DO NOT invest with this company!!!! I opened a custodial account for a minor and now that the minor has reached 21, they REFUSE to convert the account to an individual one. I filed a FINRA complaint. This issue is still ongoing and has lasted since Dec 2025. Go elsewhere!! ### 1/5 — Shockingly bad *2026-02-11, version 4.2.66* I can’t believe this has so many good reviews. I tried to set up an account in December (2 months ago) and even though I paid for a subscription and connected my bank account, ID verification never worked. I tried different IDs on different days on different backgrounds on different devices. Just didn’t work. Impossible to get in touch with anyone for help. Finally just heard back and was told they aren’t accepting new customers. No mention of the membership fee. And also no way for me to delete the connection with the bank account. Seriously horrendous experience. Signed up for a similar account on etrade and had zero issues. ## Most praised reviews (10 highest-rated) ### 5/5 — I love it! *2026-01-13, version 4.2.65* Great way to save for kids education and help them build savings and investment skills ### 5/5 — TERRIBLE CUSTOMER SERVICE *2025-11-05, version 4.2.58* I’ve been with Stockpile for awhile with no real complaint until now. After changing my password my account is now restricted and I also get a prompt that there is my email is not associated with my account. No response from support. What company has no phone number to contact? As soon as this is resolved I am pulling my money and cancel the account. ### 5/5 — Krystal’s Customer Service *2025-10-24, version 4.2.58* Krystal was very helpful in explaining the process of transferring account ownership as well as providing the necessary documents. They also provided regular follow up messages and the transfer only took about one week. ### 5/5 — Always Helpful ! *2025-09-09, version 4.2.53* The support team members are always helpful and go beyond to answer any questions! ### 5/5 — Navigating *2025-08-08, version 4.2.45* I was having difficulty navigating through purchasing stocks for my grandchildren. So I sent a text for help with the purchase. I got a quick response and was helped through the process. Thank you Hayley and a big thank you to Krystal especially for all of her help! ### 5/5 — Stockpile Rep *2025-06-18, version 4.2.41* I got the best support from Krystal. She helped with every issue I was having and get back into my account ### 5/5 — Amazing customer service! *2025-05-24, version 4.2.36* I changed the funding account for my Stockpile contributions. Wisdom helped me through the process, being patient and persistent until we both had time to talk on the phone. I was wowed by the level of customer service! Give Wisdom a raise NOW! ### 5/5 — Great for teenage daughters *2025-04-17, version 4.2.30* I set up the Stockpile application for my two daughters when they had just become teenagers. It sparked a real curiosity in one of my daughters, who spent a considerable amount of time investing and researching different securities. Even when my other daughter encountered issues and lost some information, the tech support team was responsive and helped us resolve the problem promptly. Overall, Stockpile is a great tool provided by a reliable company. ### 5/5 — Very pleased *2025-04-08, version 4.2.30* Krystal helped me figure out how to use the Stockpile app. I was very thankful and pleased. Her emails were prompt and we made an appointment to talk by phone. Great service! ### 5/5 — Great Company & Great Service *2025-03-11, version 4.2.27* I have enjoyed working with Stockpile for 8+ years now. They are always wonderful to & easy work with. I recently transferred my son’s UTMA account to him…and Krystal executed a perfect facilitation. 👍🏻👍🏻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*